warehouse worker

warehouse associate

sales representative

packer

warehouse lead

ShipMonk

● Work-life balance
Shipmonk has a variety of schedules available to aid to the equality of your personal lifestyle and work life.

● Pay & benefits
There are acknowledgments, incentives, and opportunities to advance.

● Job security and advancement
There are opportunities to be promoted.

● Management
Management has no issue with helping an employee. If you need something, ask.

● Culture
There’s definitely a thriving and energetic vibe!

● Overall
I honestly love working here. The experiences and vibe is what draws me here every morning. Since I’ve been employed at Shipmonk, I have experienced countless great things. For example, I’ve experienced patience and professionalism. When I first started, I did not have much experience. I was asking so many questions that I felt the need to say, “sorry I have to ask you again”. Although I asked so many questions, my trainer, my lead, my supervisor, and the other coworkers were extremely professional and did not get impatient with me. In fact, they were all happy to make sure I fully understood my purpose and what I was supposed to be doing. In addition, throughout the day, they would come to check on me which made me feel more comfortable that I even stopped saying “sorry”. Now, I’m effective at doing my job because of the confidence and the guidance that was built from the support I was given. In fact, I am now able to answer questions for new employees and also help some of the ones that’s already been here. 

In addition, I’m happy at work because it’s not a stressful environment. Although we deal with shipping and we have goals, the goals are reasonable enough to accomplish and in a fun and supportive atmosphere. Imagine working with your favorite music playing, with a management team on the floor to support you. They work to keep employees motivated. There are meetings and incentives. It’s always productively active here and in a family like way. That’s a great thing especially in our current society to enter a work environment that doesn’t add to the stresses from the outside world. Although it’s work it feel’s like a professional family. This place definitely has the vibe.

In addition, management listens attentively to their employees. For example, one day it was extremely hot (it can get hot in here), and I expressed my concern to upper management. He took the time to listen to my concern and walked with me to view the area that generated the most heat. He came up with a situation in which created a more comfortable environment for not only me but my other co-workers if needed. That kind of regard creates employees that are inspired to work. 

Although each person will have their own experience, I feel if people are respectful towards each other collectively they will be more successful. For example, I saw a lead ask an employee to do a task and the employee said’ “Why can’t you do it”? I was thinking in my head, “Are you kidding me, who says that to their lead”. That’s not being respectful. We have to work together period. We are a team. If you are doing what you are supposed to do, ask questions if you don’t understand something ( don’t just do whatever when you are not sure), be mindful and respectful to others, and use your words to express yourself, this is the perfect workplace. We all have rules just follow them. 

Lastly, I love the history of this company (it’s so wholesome) so I’m motivated to be an asset and see it succeed as it will because this workplace is a well oiled growing machine - now come work with us and let’s “Get Sh**t Done”.

FAVORITISM/Relationship(s)
They canceled night shift but will probably always bring it back temporarily. But you will experience this on Night Shift and Day shift 
Since I worked both, Day is/was worse.
If you don’t have atleast a supervisor that you have a close relationship with.. you will need to work 10x more than you’re suppose to, More so if they’ve put you in a position that requires their “Rates” and “Quality”.
They have a flawed “point system” and write up process, The Associates are the ones who get the bad end of these things constantly even if it isn’t they fault. Management give their favorite associates their phone numbers so if they decide not to come in or call out, that associate can just shoot them a text and said associates will not get those points for missing work, (Mind you if people isn’t coming and they are short staffed that work load falls on other associates.)
That applies to the “quality and write up” system they have going on as well, If you are one of the favorites the supervisor will take the heat for you in meetings when you are brought up for not meeting their flawed and most times unreasonable expectations. If you’re not a favorite you will be getting a piece of paper with a training coordinator or a Supervisor, (most of the time a supervisor) presenting a act of care while telling you it’s your fault/on you for not stopping the task they put you up to and micro managing you on, To look for them and tell them every problem that occurs and the reason as to why you didn’t meet they expectations. Even if it’s not enough work to meet these expectations. The Supervisors even go with associates and the company leads. Just a complete mess, and no one to go to because how much of a mess it is.
Termination Process
Shipmonk goes on a hire spree between the months of October-Dec,Jan. And fire throughout. Or people simply just stop coming. ShipMonk as a company from Supervisor’s, OM’s and Senior OM’s and HR are nasty and have no respect for the people that work for they company when they are “Done” with You/them.
They know they will be terminating you that day while they let you work to bring down their SLA(😉Because that’s the MOST important thing besides their own position) grab you while you are working just before the upcoming free break you have, have you signed the termination paper, Then 2 or more higher ups escort you out the door. That’s the ShipMonk way. When people do have the respect to tell them they aren’t coming back they try to ask for 2 weeks but are completely nasty in their firing process. Which is why i decided to just not come back there without a word, And if you are a current employee that plans on leaving soon or a few months/years and are seeing/dealing with the above, Don’t feel you owe them any type of courtesy or give them any time to find anyone else, Because they won’t hesitate shipping you out of ShipMonk.

What is the best part of working at the company?
Picking or packing

What is the most stressful part about working at the company?
The people (co-workers & management)

What is the work environment and culture like at the company?
Numbers (production quotas) are important. The warehouse staff is not important. 

What is a typical day like for you at the company?
Morning stand up meeting to determine if you're able to work for the day (maybe 2, 4, 6 or 8 hours) based on the company's "projection", and if you're not selected to work for the day you're sent home without pay, even though you're scheduled to work a 10 hour shift, 4 days a week. If you have a work assignment you are expected to meet unrealistic quotas throughout the day. Ei : Packers are expected to pack 60+ orders per hour, but the available work is not fluid or consistent. There may be 60 totes (orders) on the packing line to be "divided" among 15-20 packers, and as a part of the packing process most items within an order must be individually scanned (although there's a quality control team that verifies each order by scanning the products in each order before the order gets to the packing station) and some orders are "special orders", meaning printing certain documents are required for that particular order, so sometimes you may be able to successfully complete a special order in an adequate time or you may be challenged with a technical error because the printers connect to the packing stations are unreliable (and the packing lead, the supervisors, and the managers are aware of this problem, but refuse to update the equipment because there's no IT team 😅 or they just don't care) The lunch break was reduced from 50 minutes to 30 minutes because it was "voted and decided" among (us) warehouse staff (Lie #1). The lunch break was reduced because of the inefficient production (Lie #2) The production quotas were often met before the lunch time was changed, but Shipmonk actually gave (us) a 30 minute lunchbreak and two 15 minute breaks as well 😴 In addition to working your scheduled shift, if you actually work those days, the managers "forced" or "threatened" the warehouse staff as a whole to work random mandatory overtime. Either work or lose your job. (One day there's no work then the next day you're forced to work overtime, but it's not so because you don't have the regular 40 hours 🤣) why complain or make suggestions to HR (the company's "lawyers") the open door policy is an illusion. During most work days you are not allowed to have a life outside of Shipmonk, especially during peak season, based on the management team. 🙄 you're expected to work whenever you're requested to. (Voluntary overtime quickly faded away after overworked and underpaid staff became to fatigued to work)

What is the best part of working at the company?
They're very quick to integrate newer employees into driving the picking equipment, which serves as better job security and experience for not only this job, but many other surrounding ones.

What is the most stressful part about working at the company?
The rates required to be met in certain departments are set unrealistically high. There is a large degree of favoritism for certain employees played out by the higher in command, i.e. the supervisors & operation managers. Also, language barriers are a big downside, as nearly 3/4 of some departments are all non bi-lingual minorities. 

What is the work environment and culture like at the company?
There is a large amount of floor level employees who all work together very well and get along great. The training ambassadors typically know/do more than their job description calls for however, as the ability to move up in the company in the company isn't based upon your worth as an employee or your level of participation, rather on your obedience and willingness to take cheap shots from those in charge about any number of things that can quickly add up to allowing them to hang your job over your head despite their misunderstanding of the situation, whereas if they'd looked into it further, would find it was someone else's mistake or a result of their own blind direction restricting you from getting something else that's necessary done or preventing you from meeting rate requirements. There is a very "fake nice" to your face, but secretly plotting on your downfall kind of dynamic there, if you don't meet the criteria of someone they would favor. 

What is a typical day like for you at the company?
Running around like a madman being told a multitude of tasks to do by different people while some of them conflict with one another, meanwhile trying to remember to clock into each necessary function so as not to be given points or demerits based on rate of the last function you were in if you weren't told to use a different one. Includes doing the leads job half of the time and understanding that the directive you're given by your lead was taught to be incorrect by a supervisor, despite having to do it the incorrect way in order to have it done otherwise things crashesdown on your department and everything begins to be nitpicked and the employees begin to cut out of the equation one by one untip they have a team of new people who mess things up worse as there is now only 2-3 people who know what theyre doing there, however, the same amount/quality of work to get done is still in demand.

One must try to avoid working at places like Ship Monk as much as possible, because there is no structure in place.  Chaos is natural and expected in any company environment, but the zero lack of office structure makes the place unbearable as possible.  The motto is laughable at best and just a reminder that the company founder is under the age of 30 and gives the impression that he is waiting for a Fortune 500 company to buy him out in the coming years.  

Training was non-existent with weak power point presentations with a few odd 2 minute video explanations that leave you with more questions.  Something the trainer wasn't too enthusiastic about them among other important training issues.  Like the problems with the various apps that would either crash or the IT failing to upgrade the system allowing employees access during the actual training sessions.  Non-responsive to emails from your own office email or Slack accounts.

After training you begin to notice the various division cliques surface and the typical "non-responsive" friendly stare from the managers and their supervisors when issues are brought to the surface.  Sooner or later you will begin to develop that stare yourself and hope you're not the target of any particular managers' vindictive natures.  

This is typical with companies like Ship Monk because of the lack of a corporate structure with managers who actually have plenty of hands on experience that understand the concept of "leaders eat last," when it comes to leading and supervising their co-workers.  Beware at working Ship Monk even though they're great at initially hyping themselves with little to no promise on delivering anything to their dedicated staff members at corporate and the warehouse.

If you’re a great worker be prepared to be Used and Overworked, They only pull strings for certain people and it’s not okay. They only promote you if they like you. Overworked and under paid. The warehouse is filthy and unorganized. You can’t depend on management,  A lot of Supervisors and hire-ups just sit in conference room all day and hardly ever on the floor with us and Only time they speak to you is when they’re ready to write you up. Their culture is TOXIC and reminds me of high school. What I learned is just go to work, keep to yourself, do your job and go home. There’s constant dysfunction and confusion,  There’s never-ending gossip and drama, There’s high employee turnover, Role confusion and dysfunction, Chronic and excessive stress, pervasive gossip and There’s no safe space for any concerns. The way they pay out overtime is confusing, sometimes you get it and sometimes it just extra hours on a check. They never pay you Holiday Pay, Day shift gets overworked and night shift hardly gets their hours. They make work stretch to last throughout the shift instead of rewarded you with an early dismissal. 5 mins before end of shift they will ask you if you can stay overtime. They deny PTO if you don’t request 7-Days in advance and even then will still deny your request. When you want to leave early they will question why and try and convince you to stay. Always short staffed. Everyone’s attendance is HORRIBLE, Management Attendance is the Worst. And confidentially doesn’t exist due to Pervasive office gossip.

This has to be one of the most confusing places I have ever worked!
It is clear they have big plans to be a huge company, but they are still new and have yet to focus on really developing their foundation.

From the outside, it is this cool place with a bar and gym and games and events to make you feel like you work at the greatest place. But they really don't care about the people. The business model is a joke and not sustainable, hence why they are consistently losing people (both employees and clients) week by week. And these are people who have been there for years suddenly fleeing. While they have some great people with great ideas, management pushes them off to focus on the bottom line. 

The people are what makes a company, yet they don't put any real time into their workforce. Training is a joke and coaching and development are nonexistent. Employees don't feel knowledgeable or supported. There is no true teamwork and therefore the workload is unevenly dispersed.

This place has great potential, but may never reach it if they keep missing that great service is offered by great employees who feel supported and empowered.

At the end of the day, I still give it a three. Because if you are just starting out your career or just working a job to work, none of this may bother you.

I started off as an outbound associate doing cart picking, packing, and sorting and within the first two weeks I was recognized by my supervisor and team lead for maintaining high rates in all three areas. Associates who do well and break records are rewarded with opportunities, and other perks such as pizza parties and Walmart gift cards. A few months and a shift change later, I was promoted to team lead, and I've been very happy with this position and hope to grow within the company. As long as you make a good first impression and put in a strong effort throughout your work, you will be trained in other areas and from that can come advancement opportunities.

Most of the goals and requirements are very reasonable and as long as you can keep a quick steady pace you will do well. Heavy lifting is required on certain occasions, however most of the tasks you come across simply require precision and quick movement, such as cart picking. As far as the physical labor goes, compared to a lot of warehouses in the area, the work isn't very strenuous at all, definitely no more than working retail stocking shelves or working in a kitchen.

Overall I am very happy with this job and I would recommend it to anyone looking for a warehouse position in the area. 

Company is in permanent start up mode. 
Company motto is Get S**t DOne.  It does this by making people do 2-3 people's work at a time. There are never enough hours in the day to deal with resentful clients, intense work-loads and the death-by-meeting culture. 
Management never engages because they are too busy in an endless cycle of meetings that never seem to accomplish anything.  
 They work using a ticket system in Asana and everyone just passes around the Due dates, adds a dumb comment or asks a stupid question and then move on. 
Why does this happen? Because management is dealing with a score of Asanas and everything is always screwed up.  
They will tell you in order to please a client, make sure you use your best judgement and then tell them no. This status quo lasts until a client threatens to leave or sue.  Then they decide to fight them for the money or just ignore smaller clients until they go away. They will then take all their merchandise and try and sell it at pennies on the dollar.  
Management doesn't care about employee concerns.  Management doesn't listen to the clients  until a client calls the CEO and then they bend over backwards to make those people happy now. 
This job is not good. 
Management is mostly unprofessional. 
Do the smart thing and find a job somewhere else. 

My Shipmonk facility has a young and supportive leadership team. Their energy is palpable. The work environment is positive and goal oriented. The Pittston, Pa facility has created an all star management and leadership team that gets the job done. They promote self growth and advancement from the top down to entry level warehouse associates. They promote independent thinking and problem solving skills yet provide all team members with the tools necessary to succeed. It is not the same culture and environment as in other companies like Chewy, Amazon and The Home Depot. The management team cares about every employee to the point where the GM knows everyone's name. This company is not only a company that provides great growth and advancement opportunities it provides opportunities for a career. I am blessed to be a part of this team and I am excited to advance as this company grows. If you are looking for a job with top compensation in the eCommerce/Order Fulfillment industry with a positive, save and supportive working environment that Shipmonk is the place for you.

Top Job Titles	Average Salary
Warehouse worker 18 salaries reported	$17.57 per hour
Warehouse associate 3 salaries reported	$18.25 per hour
Sales representative 5 salaries reported	$54,000 per year
Packer 3 salaries reported	$16.42 per hour
Warehouse lead 12 salaries reported	$20.00 per hour

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