retail assistant manager

customer service associate / cashier

retail assistant store manager

retail store manager

cashier

Shoppers World

The head manager doesn't communicate very well with the rest of the team nor does she care to be manager. Constant tension is around the store with the main manager around and constant side comments behind employees backs are made by the same manager. 3/4 managers are great and no one has a problem the store is relaxed and fun feeling without the main manager.  Problems between customers and manager as well as employees and one manager. Main manager is very unprofessional and childish and complains not only about her job and over steps with information to male workers and treatment varies between male and female employees but also talks about other employees and lies about it when asked what was said and starts drama between employees and doesn't handle customer service in the best ways to avoid potential violence.

it was not a very nice place to work at, employee treated their customers badly and management was change over 3 times in one year. i spent most of my time there not knowing who is in charge. even tho its a fairly new company that many people have never heard of it was still unexceptable in my eyes. when i started working there as a cashier, the manager had a meeting with all the employees and told us: do not except any pay for over time or a raise! u start out at 7.25 and that's as good as it gets.that was on the first day. it just makes you feel your efforts will go unnoticed and you shouldn't bother trying because it makes no difference.we were always short on staff so i had to be a cashier, security and making sure the right items were shipped to out other locations in the warhouse, along with other task.extremely awful company to work for.

I genuinely enjoyed working there for a time, and mostly every day was easy. 
It was very inclusive to people who didn't really speak English well (given the location) and never really treated anyone as better then the other, except for one person..Management was trash, you could tell from only a month of working there that there was a lot of nepotism going on behind the scenes and they didn't really seem to care about their employees much considering most of them were high-school students or just graduated, thus this being their first job.
The systems in place were extremely old but in a way makes it easier to use.
 And overall the place just needs to be cleaned. I always felt gross going home, this just makes if feel like they don't care about there employees or there customers.

What is the best part of working at the company?
Nothing at all it is literally the worst place to work. They don't care about their employees, they don't give raises and they don't respect their employees 

What is the most stressful part about working at the company?
Everything is stressful. There is no communication. No organization throughout the company. You will have to be a one man band while working there and get everything done yourself 

What is the work environment and culture like at the company?
Worst ever environment you could be in. You will need a psych evaluation if you stay there long term just because of the stress that you go through 

What is a typical day like for you at the company?
Constantly trying to keep the store together and not looking like trashed store

a typical day at work was getting prepared and going behind the register to ring up customers items. I've learned hands on what a job was all about, since this was my first real job i had to learn how to punch in and out, basically everything you need to know about having a job. Management was okay, all they really cared about was that you were there and mad it on time to work, and that everything was in order on the sales floor. Co-workers were very anti social, since i was the youngest, they would only speak to you when you had a question but never anything else. Hardest part of the job came once a week when inventory came in, we would have to unpack many boxes and make sure they were put in order. Most enjoyable part of the job was the hour lunch break.

If you work here take everything and everyone with a grain of salt. The work environment seems friendly on the outside looking in but it’s toxic. The management is okay for the most part but sometimes they do demand a lot especially since the wages are slightly above minimum wage. You will have to do some lifting as well as some cleaning chores around the store. The customers are often confused about the sales or promotions so you’re going to have to explain things constantly. The shifts are short which is good. The company did not respond to the COVID pandemic well AT ALL. They fired all the staff temporarily and made management work like dogs for months. They also did not start supplying face makes and PPE until the pandemic was 7 months in. 

If i had the opportunity to go back to shoppers world i most definately would. Working there was a great learning experience for me. I feel that it takes a special person to get along and mesh well with people from all walks of life. I quickly learned that i loved working with the public. Working at Shoppers World is very different than working with the public in a food service environment. I loved working more one on one with the public. In a lot of cases i know that i myself gave a lot of customers a reason to come back. You have to kind of try to get to know them in order to help them find exactly what they want. I also found out that being friendly, sincere and patient and personable would take me a long ways.

Typical day at work I ship and receive shipments making sure products are sent out to their correct departments. I also process shipments and record drop ships. I can do it all in our store I am usually the go to person. I’ve learned to become very productive. I have increased my communication skills. I have great at customer service skills. I have learned to use time wisely. Other managers are good at communicating although I feel they can use improvement. Co-workers are great people to work with. I can’t say there is a hard part of my job but it can be challenging at times to meet deadlines. The most enjoyable part of my job is assisting new customers on a daily basis and making sure they leave our store happy

What is the best part of working at the company?
None, terribly disorganized and outdated retail model. 

What is the most stressful part about working at the company?
Not being able to pay the staff a comparable wage, locations aren’t ideal and the corporate staff is less than ideal.

What is the work environment and culture like at the company?
Toxic. Long hours, no follow through. I was supposed to open a new location, that location is still not open 2+years after its planned grand opening. The complex is still in ruin.

What is a typical day like for you at the company?
Worked 6 days minimum a week, with a minimum of 55 hours. Traveled an hour and a half each way for “training” which turned into me having to run that store. Travel pay took months to pay out.

Shoppers World, Harper Woods, MI
Present effective and efficient customer services, abilities, multi-tasking abilities in a fast paced working environment. Responsible for the day-to-day performance of my team. Processing layaways, returns, and cashier transactions for customers. Shipping and Receiving associate with the responsibility of stocking the sales floor.
• House-wares Lead/Customer service
• Layaway
• Returns
• Shipping and Receiving
• Stocking sales floor
• Assist customers with shopping concerns

Learned how to work with and communicated with different people.

Management enforces rules. Co-workers works as a team.
hardest part cleaning after others.
I enjoyed the sales.

Top Job Titles	Average Salary
Retail assistant manager 1 salary reported	$21.00 per hour
Customer service associate / cashier 1 salary reported	$13.00 per hour
Retail assistant store manager 5 salaries reported	$16.32 per hour
Retail store manager 2 salaries reported	$57,000 per year
Cashier 9 salaries reported	$14.42 per hour

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