ophthalmic technician

front desk receptionist

ophthalmic assistant

ophthalmic scribe

senior ophthalmic technician

SightMD

It is exciting to see the growth of this company throughout the time here and you can see our CEO leads with a critical thinking mind and will lead this company to success along with his team. We've developed a management team that seems to be moving in the right direction for the most part. Systems, processes, and overall environment is lifting to meet the growth expectation and its finally appears to be coming to fruition. Sometimes it appears every department is working in a siloed environment, not considering their peers and the work impact of those actions. However, growth comes with pain and learning from your mistakes. I feel like we are making a move in the right direction for a better structure. I feel this mentality in this company is very cliquey, management lacks transparency except with certain individuals. I didn't feel supported by  management and didn't feel comfort in my job security. I feel regardless of some individuals' contributions, some (even those underperforming for their level) get recognition and some just get nothing. Outside of managements lack luster performance at times, the people here are wonderful down deep and its been a pleasure to work with them. It is an environment you can strive in if you have the correct manager and if you luck out with the right position. I feel a sense of entitlement among many and not too often a sense of ownership for those who don't comply and like to place blame on others. Maybe with growth and understanding, this will change for the better.  This company  has a chance to be a very successful culture and they learn to see all people, not just some.

Core job is not very hard, and great experience if you're interested in the medical or eye care field. Unfortunately your morale, and any sense of job pride are constantly beaten down by poor management clearly in over their heads, and a department that is perpetually understaffed. Half-hour lunches, using your earned PTO as sick time, using a spreadsheet to keep track of who's in the bathroom at all times, and upper management only interested in expanding the practice and nothing else are just the top of the laundry list of issues with SightMD. 

The practice has 80+ doctors, 40+ offices, and is always obsessed with expanding. Right from the week you start you're expected to memorize all of this information, and are quizzed on it on a daily basis. This compacted with the fact that every doctor, and office have their own specialties, practices, and scheduling guidelines, leads a majority of employees to feel massively overwhelmed from the get-go.

The "Patient Contact Center" and it's management are the low-class citizens of SightMD, and there is never any reason given to believe otherwise. Their needs are never considered, and are always an afterthought. The front desk staff might have it worse since they deal face-to-face with patients, but it's a close contest in sad work environments.

I wouldn't recommend a friend, or an enemy of mine to work in this department; However if you're the kind of person who can fully separate your home life from your work life, and leave all negative feelings at work, and not bring them home with you (and there will be a lot of them), then by all means take it. However if you can do that, I'm sure there are other companies that will at least pay you better to treat you like trash.

This company fails to meet it's core mission of providing excellent patient care on an almost daily basis. While some of the doctors are skilled, it's an impossible mission to achieve when the doctors are consistently understaffed and over-booked. It's impossible to provide excellent medical care and excellent customer service when doctors are, in many cases,  scheduled every 5 minutes over the course of 8 hours. Patients are sometimes made to wait 2 hours before they get to see the doctor and the staff rarely gets out of work on time, much less having an appropriate break (including an adequate lunch break!) during the long, stressful day. I can only speak for the location in which I worked, but management is poor, peppered with people who clearly display no obvious management skills or experience whatsoever and are often incapable of or disinterested in providing assistance to employees who might be overwhelmed by the sheer volume of patients being seen on any given day and the excessive number of extraneous tasks required of them on a daily basis. The front desk incurs the brunt of the many angry, disgruntled patients who find themselves trapped in a medical office that often provides them with a less than satisfying experience and makes no excuse for causing many of the patients to spend an inordinate amount of time waiting to be seen by their doctor for 10 minutes.  As a former patient, I will take my business elsewhere. As a former employee, it was a terrible, disheartening and toxic work environment and I'm glad I left. I'm sure they're equally glad that I'm gone. 

I will say when it comes to the Connecticut offices. Poor management from both upper New York management and Connecticut management. Employees are not happy! Sad when you have good employees that were with the previous company for years that are now leaving. Front desk is overworked so it’s hard to keep employees. What they except from the front desk is ridiculous. Maybe if the ceo will watch just a day of what happens they can get a better understanding. Remember front desk receptionists is what a patient first sees when walking into the office. Technicians should not be training new hires it should be management. Office was mandated and given day or days off if doctor is on vacation. Were told to use pto or no pay we were never given the chance to make up the time later. So no other choice but to take pto or no pay. The payroll system they have isn’t the greatest lots of mistakes. Incident occurred in the office but no report filed even after employee went to upper management. Email was ignored! Company is corporate they only care about the bottom line not us as employees. Overall happy I’m gone.

 management doesn’t know how to lead and be unbiased. They always ignore you if you need help, they have their favorites and treat you accordingly, they until last minute to help when damage is already done and is beyond repair. They always change schedules last minute without informing anyone about change and expect you to show up and tell you that you should expect and accommodate the changes. The workers there are the worst and are always picking on someone to pin their mistakes on them. The workers there micromanage you more than the actual managers. Instead of working together, they work against you. It's like high-school with cliques and if one person doesn't like you the rest go out of their way to make you feel unwelcome and uncomfortable. It's sad because the doctors are great but the employees make it an anxiety filled stressful environment. Not to mention they don't tell you during the interview your shifts are actually 9 to 10 hours long with a short 30 min lunch break. It's not a good place to work. They'll tell you, you need thick skin to work there. Maybe manage things better instead?

The offices of Clearview Eye Surgery is a great place to work. The management encourages their employees to learn every aspect of the office. Typically, at other jobs, everyone has a particular job that they do and they're expected to do the same job day in and day out. Not at Clearview, they encourage their employees to learn every aspect of different duties performed at their clinics. For example, if two people are trained to use an OCT and they're out sick at the same time. For a small office, that could be a big problem to lose two technicians at the same time. But, if everyone in the office was trained to use all the equipment or perform clerical duties equally. There wouldn't be any issues if more than one person was out sick at the same time. Anyone else at the office can pick up the slack, now, that is what I call efficiency.

Management has been extremely poor during the pandemic. A lot of the staff had been furloughed or quit, leaving offices extremely short staffed. Currently there is no proper training for new staff from a supervisor. Most offices are always overbooked, not all techs are adequately trained leading to backups throughout the day. You are not fairly compensated for your work. Those who go above and beyond are paid the same or less than those who do the bare minimum or less. Certain offices are favored over others, leading unfavored offices to struggle with faulty/old equipment which can slow down the day even more.  
HR and management are not helpful at all. Emails and phone calls will go ignored for extended periods of time. Depending on the doctor that you are working with, you will be able to learn a lot especially if you are interested in the field.   

Nice place to work overall!!  The people and most doctors and very friendly to work with. However, there needs to be better job/evaluation compensation infrastructure system in place. Great employees are not compensated/ or rewarded with salary increases as well as job advancement. Core corporate managerial personnel are not allowed to be involved ( according to physicians discretion).  However, bad employees and insubordination is rewarded in the reverse. Physicians' has complete control of who shall be rewarded/ and or disciplined. Horrible business model to execute. This creates and hostile environment and poor morale in regards to advancement in the company/ and to execute at times job exceptions of company's 
brand initiatives.

What is the best part of working at the company?
Chop shop for turning over patients without consider patient care as priority. Money hungry and driven. High turnover on staff. Poor compensation for hours worked. 

What is the most stressful part about working at the company?
Lack of staffing and support. If you have a question that needs to be triaged up to her or clinical director you get no response. Partners act like they care about employee wellbeing and happiness but this is not the case. Supporting staff is also significantly underpaid. 

What is the work environment and culture like at the company?
Hostile, toxic, walking on eggshells around certain physicians 

What is a typical day like for you at the company?
9-5 without proper staffing or a bilingual staff member present to translate to non English speaking  patients.

This is a terrible place to work. The work environment is terrible, constant drama and being treated like you are a child no matter your age or experience. I feel there was constant stress and tension in the office.  Management is terrible which is the most unfortunate part, only care about themselves and what they can do to make themselves more money, could care less about patients or staff. They rather pack the day full of 100+ patients for one doctor than anything else just for money sake, not the patients. I wouldn’t recommend working here at all, take your skills and put them into a job that actually cares about you and your well-being. 

Top Job Titles	Average Salary
Ophthalmic technician 89 salaries reported	$24.06 per hour
Front desk receptionist 24 salaries reported	$21.54 per hour
Ophthalmic assistant 22 salaries reported	$22.07 per hour
Ophthalmic scribe 35 salaries reported	$24.07 per hour
Senior ophthalmic technician 27 salaries reported	$27.44 per hour

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