customer experience specialist

guest service agent

line service technician

fueler

customer experience associate

Signature-Aviation

Job is outdoors so if you can't stand extreme hot or extreme cold (depending on your location), this is not the job for you.

If you are looking for an entry level position to start your aviation career, you may or may not want to look at signature flight support (read the whole review) (whether you want to be a pilot, ATC, A&P, etc..). You learn a lot about many different kinds of aircraft and you get to talk to the flight crews and some are willing to discuss their job and how they achieved their success. It is a challenging fast paced environment sometimes, and other times you will be banging your head against the wall earning free cash. As a Line Service Tech you have many different responsibilities such as Marshaling, fueling, towing, Lav service, GPU hook-ups, and Bag Monkey (for those who don't know, load and unload bags). Standard seniority chain. New guy gets the worst days off (which is how it should be) and higher the seniority you are, the better chance of getting days off you want. 2 weeks paid vacation per year (full time only but very good) and 4 personal paid vacation days you can use whenever you want! (again awesome) Management is usually good working with schedules and tries to accommodate time off requests if made within a reasonable time frame.

Co-Workers, at least at my base are terrific with knowledge that expands over all aspects of aviation and life. Everyone looks out for each other and for the most part everyone gets along (including get togethers at a local bar). Tips are good, at least at this base, and are a good bonus to have some extra spending cash. The company has a good set of values which they want every employee to work and treat people by and they emphasize the importance of the customer. Unfortunately at this time this is the only good that comes to mind.

First and foremost the management. Few situations they are good (as stated above with vacation and days off) and the other 90 percent of the time, TERRIBLE. Getting them to follow through with a task that they say they are going to do is about as common as Ice in the Sahara Desert in the middle of summer. And this goes for all tasks, not just tasks that would benefit employees. They will not take responsibility for their actions and will try to throw their problems on the peons (line service). A job that is meant for 7 or 8 people to be on a crew is expected to be done with 3 or 4. Now management does tell us that they do have our back if we are being safe and following procedures. Wish that thought process existed when a pilot, especially a platinum customer complains. If everyone is busy doing a task, line service is still somehow expected to accomplish the impossible. And of course leaving one pilot and task to help another pilot really makes customers happy.... (sarcasm) Numerous pilots have complained to line service that customer service has gone down. Hmmm could we get a few more bodies to help accomplish tasks. Its not that hard but then again what does the budget look like for new hires? Maybe that is a reflection on the lack of judgement on Corporate.... And now a big one.. TRUST. I can understand there will be times when management needs to step in and take over due to the amount of responsibility and danger in a given situation. I get that. But when a manager is constantly standing over your shoulder making sure you are doing your job correctly and wants a call after the shift is over to make sure everyone is safe is a bit dis-trusting, don't you think? Especially when half of the shift has 5 + years experience per person as line service. If you didn't trust us in the first place, why did you have us sign our life away and certify that we knew the job, had no questions, and knew all procedures. I have a feeling this is what happens when an acquaintance or friend of a friend gets a management position instead of an employee who actually deserves a shot at being a supervisor (and at no time was I interested in a management position and skipped over). How about some managerial classes for management? or maybe they hold them.. I hope not because it is a waste of money if that is the case. Bet you can't wait to start that job?

Equipment- Does the word preventative maintenance exist in anyone's vocabulary at signature? I think not. Equipment is always breaking and never seems to work right. If it is broken, a mediocre effort is put in to the task of fixing the machine and then it is expected to be used at its full operating capacity as if it were brand new. Night wands are bought brand new and don't work a month later. What did you buy them at the 99 cents store or something? Lav (toilet) service equipment is poor and if there is a spill expect to get a nice bath of... well... you get the picture. Cheap seems to be the name of the game here. Some equipment goes missing or a new shift comes in to find equipment broken or missing. Again back to management, when are you going to start holding people accountable for breaking things and not putting them back. Oh right, you are not dependable yourselves, my bad. You are lucky if the tugs start and don't die on you while you are towing an aircraft and the tow bars look like they were used in the late 80's (no joke, though again probably more of an issue of preventative maintenance) Man they should really look that term up, second time this paragraph.. invest in your investments... Anyway, no matter what the type of equipment here, I feel as if the company simply doesn't care and expects the line to make miracles happen.

Pay- Just give us food stamps while you are at it. 10 bucks an hour to start and a whopping 25 cent raise after 6 months. Woohoo something for the US government to have when they take taxes out. However i guess in an economy that has a high unemployment rate, you [corporate america] can take advantage of the unemployed who are desperate for work. Seems to be pretty low for industry standards especially for the amount of responsibility given as a line tech (towing multi-million dollar aircraft). After doing some research the average starting wage with no experience seems to be around 13 to 14 bucks an hour with incentive raises, ie) dollar raise for becoming tow certified. No incentives at signature, however you get pins for towing 100, 500, and 1000 aircraft safely. WOW, thanks a lot. Yearly raises, about 35 cents seems to be average after talking with co-workers.

Benefits- No complaint here. Wide range to choose from and depending on your coverage low co-pays and fair prices. Good luck on 10 dollars an hour though. No compensation for benefits is given in pay. Open enrollment every November which is good for those who elect not to take them the first go-around.

Everything being said Signature could be a very fun place to work. The knowledge gained by working at this company is something you can take with you no matter where you go whether it be customer service or knowledge of aircraft types and how to handle them. There are a few days where everything goes great and the day rolls along smoothly. Unfortunately more often than not, you will find yourself pulling your hair out of your head and in constant disgust with how little the company cares about the little people. As with all businesses customers will be unhappy, that's just how it goes. But at Signature it happens way too often and for the wrong reasons. So much could be done to correct the situation but who knows where the problem lies. Middle management, GM's, corporate. You can only speculate. Do your research as not all bases are the same and many operate with different capacities and different jobs. As far as doing it all over again. Not a chance. Just one persons opinion though....

Teterboro is one of the busiest GA airports on the east coast, that being said it is not unlikely that there are busy days, however, depending on the department, most of the team is understaffed. Safety concerns arise almost everyday, trying to juggle tasks while running around the ramp in all types of weather. You do not have time to slow down and catch your breath because you may have to rush from an aircraft to the front door, because you have no help. Management will tell you they will be there to help, but none of them ever seem to be around, they mostly go on lunch outings and are barely around. If you work here the only way you get on their good graces is if you choose to be a line service technician or if you do overtime. They will write you up for policies they choose to enforce only on the people they choose to enforce it on. Regardless of whether or not you have proof that other employees are doing the same thing, does not matter. If they don't want you they'll find a way. For the position I worked, there are a lot more tasks that are needed to be completed, but are not listed. As a heads up, if by chance you are the newest person you will easily see people with seniority will push more tasks onto you so they can hang out with their friends in the line room and watch movies or play games on their phones. However, the use of cell phones in certain areas such as line rooms, ramps, in front of customers, are all prohibited, under one condition. If you are on managements good side, they will always let it slide and not say anything. Sleeping is also prohibited, unless you're a line service technician. You can fall asleep, have airport police come with an ambulance, check you out and allow you to get back right onto the ramp. Safety use to be the biggest concern, but that was only because the company pushed for it to be that way. Now the company focuses on customer service, so therefore safety is not as much as a concern as it was when I started. If you choose to work here, you will be overworked as a newbie, you will hate your job eventually, you will be so tired that your days off are never long enough, and you will regret having to wake up to start your shifts. 

Overall the job was straightforward. I was part time with a few other guys, and we would handle the sports charters (local teams and away teams). Sometimes we would take military flights which was cool. Typically a shift would last around 3 hours (you would get paid minimum 3 hours even if you finished early), unless there were multiple flights. 
Full time guys would handle the private jets and fueling. Never had any issues with coworkers or managers, everyone is friendly for the most part, the environment is very relaxed but productive. Never had to deal with any micromanaging or BS rules, you do your job and you'll be fine. 

For departures, we would make sure the crew had everything they needed (returned dishes, gave ice, trash, etc). We would set up the belt loader to the proper pit and wait for the players to arrive. Set up table and chairs for the screenings. After the equipment truck arrived we would load up the pits, with player bags and equipment. Some of the equipment is heavy and the pit is small, so it could be uncomfortable at times and dangerous. Loading only took about 30 minutes give or take, and after that we'd put the beltloader/stair truck away , pull the chocks and cones and marshall the plane out. 

On arrivals it's basically the opposite, chock and cone the plane, pull up the stair truck, unload everything. We would almost always have to empty the lavs, sometimes refill the potable water as well. Occasionally drive the crew to hotels, or drive rental cars up to the plane for the crew to use. 

I enjoy working here, it was pretty simple and straightforward stuff so you can be proactive and have some down time to just chill. The worst aspect is working the pit in the summer, you'll be drenched with sweat. Sometimes the managers of the teams would have attitude or breath down your neck, but very rarely (it was easy to ignore anyway, safety is more important than carving 10 minutes off, supervisors would always have our backs). Other than that the shifts were short so it's a good part time gig. Was offered full time but was unable to work, but would have gladly taken it. 

When I started at RDU the name was Piedmont Hawthorn, Then it changed to Landmark Aviation by the time I left. Now it is Signature. I went to school to be a pilot and I got this job when I moved to Raleigh NC. It was a good choice. I was there for 6 years and I learned a lot about the General aviation industry. There was a long time Line Service employee who taught me everything including all the different types of aircraft. 
A typical day consisted of moving aircraft to and from flight line and hangars, marshalling aircraft to and from the ramp, helping flight crews and passengers, fueling, deicing, etc. Overall the fellow employees were a great bunch of guys and gals. The hardest part of the job was working in the elements. Cold Winter rain was the worst and 100 degrees on the ramp in the Summer not so great either. Management was not so great, some managers have never experienced the ramp work and had no idea what it was like for us. Also when it came to crews and passengers handing out tips it was cut throat. All the lazier employees who never made much effort on a regular basis jumped up and practically knocked you over to take care of them. I guess this was because the FBO did not pay very well. I was making $13/hour as a supervisor when I left in 2008.
 The most enjoyable part of the job for me was meeting all the great customers (flight crews and passengers) I met and have pictures with a lot of celebrities. The President, politicians, professional athletes, sportscasters, musicians, our brave military personal etc. I made friends with a lot of pilots who took me up and let me fly at the controls in some truly awesome aircraft. I also got to see some awesome aircraft, Air Force 1, A giant Russian made Antonov 124-100, countless military aircraft etc.
 By the time I left I had advanced to ramp supervisor. I left the job to further my career as a pilot.

I work as a line tech. We are worked to the bone day in and day out in the hot sun with zero breaks at all. You will have to stay past the end of your shift almost every single day, and I don’t mean like 20 minutes, I mean if you work 0600-1400, and they think it will be busy around the time you leave, they will straight up not allow you to go home. I am called to come in early (0300 at the earliest) almost every single day, and if you don’t accept you will be screwing someone else over, because the management will not do it, it will be some poor line guy. You do not get breaks. No exceptions. I’ve thrown out more meals than I can count because I finally had a chance to sit town and shove something in my mouth, only to be told immediately to wait to eat and get back out on the flight line, or get into a fuel truck. Only to finally come back 2 hours later to ice cold food and more demands. Meanwhile the managers are outside smoking cigarettes and barking orders over the radio. 

There is literally zero regard to your social life, or your life outside of work at all. When you work for signature, that is your life. Nothing else. I’ve requested vacation time off months in advance, had it approved, and then had it denied a week before because they just don’t care. It physically and mentally defeats you. I’ve seen line service workers break down into tears from the stress. Management plays favorites hard with who they decide does the bad jobs. Steer clear at all cost. No matter how much you like airplanes, or think it will be enjoyable, it’s not. This job will destroy you. End of story.

Great foot-in-the-door to the aviation industry. Great hands-on learning experience with all sorts of airplanes. Your workday varies depending on what side of the airfield you're scheduled on that day. On the commercial side, you are often left alone to do everything. Upper management will not send help even if they could. They will tell you the job is easy and to suck it up. Spoiler alert - the job is not easy and involves serious physical and mental labor. Most people want you to succeed, however even if you do everything right upper management will still find things to scold you over. You will rarely hear praise for your hard work. If you don't fit in with upper management, you are an outsider and will be treated differently. There is no privacy, cameras are always watching. The job itself is really fun - upper management is unfortunately the problem and the reason for high turnover. No scheduled breaks. Overall, it's a great learning experience for those interested in aviation. Work here for a few months to a year maximum then go somewhere better. 

They don't tell you about UPS, which is loading a huge plane full of very heavy packages. You can not mess up, AT ALL! You will not get your raise if the manager feels as though you don't deserve it. No phones, no lunch, no leaving. They will be very reluctant to let you leave to do something important!!! There were coyotes that roamed the airport and line tech would get stuck in trucks scared to get out. The aircraft are extremely loud. Earplugs don't really help with the noise. Managament is extremely slow on getting you your raise. Most ot the new hires got their first raise when their second raise was due. Then management would tell them they just got a raise. You will get in trouble if your inside, it is usually very hot and they will be upset that your not outside "doing something". If you are late in the morning, you will make aircraft leave late and will probably cause a termination. The pay is not worth the amount you need to learn for this job. You need to learn aircraft models, fuel types, aircraft towing, airport policies and procedures, aircraft marshaling and signals, aircraft oil, fuel density, and fuel intake from fuel loads, probably 40 hours of online courses and the policies and procedures for all the commercial aircraft you fuel. Oh and also learning the fuel truck in and out. Doing quality control and regular cleaning and maintenance. The pay and the way your treated doesn't make this company good to work for in the long run. You have line tech->assistant shift lead->shift lead-> duty manager-> general manager. That's it, the whole career. If you want to get into aviation, reasearch other options.

Typical day includes understanding what planes are coming in and what services they’ll need, to be ready with such equipment for arrivals.
I believe I learned how to re-fuel trucks and fuel planes.

Management was on the poor side, little to no communication with employees, they wait for you to make mistakes and then make a note of you on them instead of help guide you in the right direction and making certain decisions. 

Workplace culture is a mix of positive and negative… there’s good employees that help others and some that like to do things their own way. Talking too much was a distraction, people taking personal calls on shifts, leaving work sight without without permission, some make their own demeanor of you without getting to know you personally. 
It felt better at times to keep to myself.

Hardest part was some days you may not get a break to eat or take a breather, planes will come in back to back and swamp the ramp… on top of that, some people don’t communicate well and things get lost of track and can cause poor coordination within servicing customers. Also, certain customers talk negatively about you to management (some pilots become frustrated and impatient with new employees if things are not done to their standards.)

Most enjoyable part of the job was meeting new people and leaving customers satisfied with their experience. Some employees were nice and helpful. As well as some supervisors too.

The KBFM Signature Flight Support was a true delight to work at. Working as a Customer Service Representative, I interacted with pilots and their passengers to ensure their service requests were fulfilled by passing on to the Line Technicians and to close out any sales. I also answered phones and email while keeping lobby clean for our guests.
The crew here is truly amazing, both management and the line technicians. The morale in that FBO is unlike any job I had ever encountered before, and I was sad when I needed to leave. The co-workers become almost like family, we had cook-outs at the base and even a bowling night! The managers there were always available to listen to you, no matter how busy they were, and I was comfortable going to them and grew to trust them very much. 
The most enjoyable part of the job, by far, was the people who walked through the door. You never knew what would happen, sometimes it would be a base pilot who asked how your family was, or military men and women worn out from a long day of training and knew they could count on us for a hot meal and a place to rest, or perhaps a VIP may walk through unexpectedly. Every day was different, but our jobs remained the same, to ensure the quality that is Signature's brand and their promise to remain consistent through safety and customer service. 
I learned so much at the Signature in Downtown Mobile, and I know it stands strong today as it will continue to do for years on. Thank you for the opportunity to spread my wings and grow.

Management is horrible and have no clue what they are doing. They truly do not care about the employees even if youve been there 5, 6, 7+ years. Easily replaceable. Turnover rate is INSANE because sooner later people realize how horrible the place is and how under appreciated they are. Pay just started to be only somewhat worth it but still underpaid. Less than $17/hour but this is an outside job a lot of the time. You are not paid fairly in winter conditions whatsoever. The CSR desk employees make just as much as you while youre outside in  -20 °, - 40° weather and they are inside nice warm and cozy just standing there. New hires can walk in and make literally almost just as much as people who have been there 5+ years. You work short staffed A LOT especially on 3rd shift  you'll be working by yourself a lot. Have fun with that in the winter when its dangerous outside and nobody else is there to back you up. Management doesnt care about that either. Lots of drama and two faceness between employees because the morale is insanely low. No sense of work family whatsoever. Not a place to make a career out of or move up into the company with. Wouldn't recommend staying longer than 6 months just for some quick cash while you find something else better. Company is falling downhill. Could go on but I'll stop. Youve been warned. 

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