front desk agent

parking attendant

night auditor

security officer

hotel housekeeper

Silver Cloud Inns & Hotels

The Silver Cloud Stadium Hotel has seen a lot of change in it's only 6+years existence. It's located on the corner of two stadiums and for the most part it's clients are primarily sports related. This hotel opened as a 3 star and recently went to a 4 star. I feel like we give great customer service here and it shows with repeat customer satisfaction. Like the Crowne Plaza it's an uplifting place to work where people can be themselves while being professional at all times.

I like this hotel because "teamwork" is how each department work together. My co-workers for the most part have never had hotel experience but some customer service skills so their are those times in the early stages where communication isn't as strong as it can be. I work hard and continue to show and teach these individuals day by day until they have mastered this technique.

The hardest part of this job is dealing with how this hotel was not well planned out. For a 200 room hotel a bell closet to store peoples luggage was never part of the scenario which I find to be quite odd. We have had to improvise ways which still to this day is one of the parts of the job I dislike very much. Management is not open to making the situation better which is unfortunate.

I have had the privilege of working at a company that truly lives up to its reputation as a "Great Place to Work and Grow." 

Inclusive Culture: The workplace fosters an inclusive environment where diversity is celebrated. Employees come from various backgrounds, and the company values their unique perspectives. 

Professional Development: The company places a strong emphasis on employee growth. They provide numerous opportunities for professional development.

Communication: Effective communication is a cornerstone of this workplace. The management maintains an open-door policy.

Work-Life Balance: Striking a healthy work-life balance is encouraged and supported here. Employees are not just seen as resources but as individuals with lives outside of work. The company understands that a well-rested and balanced workforce is a more productive and content one.

Recognition and Appreciation: Employees are regularly recognized and appreciated for their contributions. This includes not only formal recognition programs but also day-to-day acknowledgment of hard work and achievements. It's a motivating factor that drives employees to excel.

Leadership: The leadership team sets a remarkable example. They are approachable, empathetic, and visionary. Their commitment to the company's mission trickles down to all levels of the organization, creating a shared sense of purpose. 

There is a lack of proper training at this company. When I started, I was simply given a sheet to follow, shown the apps, and left to figure things out on my own. Then, I was asked to check a box confirming I had received training, even though I had not. The schedule was extremely difficult, with shifts of 9-10 hours per day without the opportunity to leave early on another day. Shifts also changed every week, back to back, one day could be the evening shift and the next day the morning shift. Days off were split depending on the hotel's needs. Management was extremely bossy and lacked basic manners. The turnover rate was very high, with most associates being new hires. It was surprising to see that most managers had only been with the company for up to a couple of years, despite the company being founded in the 80s. Benefits were minimum for the kind of pressure and work schedule. Of course, none of this was discussed and or disclosed during recruiting process. Overall, my experience with this company was very disappointing, and I would not recommend it to others.

This is a wonderful company to work for as I have worked here for the last 5 years. 

Sadly the Head housekeeper they now have where I worked in mukilteo is a very negative person. She is a white glove person who is very picky but I know she Means well.  I also know she can be a decent person to.  But the environment in this hotel has become very stressful.  The silvercloud company however is great and wonderful to work for. They are very family oriented and relaxed and strive to provide a safe happy healthy environment for guests and employees alike.  
I would recommend working for silvercloud just not at the mukilteo one right now. 
I truly loved working for this company and would love working for one of there other hotels. They are a great company truly.
Leaving has left me heartbroken and devastated but for my health and sanity I had to leave.

The job could be stressful at times but was fine overall. It's neither an amazing job or a horrible one. One of the better customer service/hospitality jobs I've had.

If you're looking for an easier job and nice coworkers, I'd recommend this one.

Positive:
- Gift shop discount
- Most of front desk and housekeeping were nice
- Free lunch parties
- Freedom to give guests discounts, upgrades, etc. when needed
- Management was reasonable and generally understanding
- Free hotel stays
- Not as mentally or physically draining as most customer service jobs

Negative:
- The pay is kind of low
- A little understaffed
- PTO was not great
- The slow hours could be painfully boring
- Training was bad but you'll catch on eventually
- Have to work holidays
- While I would say the average customer here was a lot better than food/retail ones, I did have some of my worst customer experiences here even if they were rare

I've worked at the Silver Cloud Inn - Mukilteo Waterfront for a little over a year and a half. As stated above, the management is excellent in that they really have your back when the pressure is on. I was trained thoroughly enough to where I hit the floor knowing exactly what tasks I was required to perform. My co-workers are all friendly courteous, and have great communication between us. Guests come in every single week telling us that we're their favorite place to stay, and it's been an absolute privilege to work for this company. Can't say enough good things!

No matter what, you can't work hard enough. 
No matter what, you won't get paid enough. 
No matter what, you won't get appreciated enough. 
No matter what, you are wasting your time being underpaid and doing more than what most hotels will ask of you. 
No matter what, you will regret working for Silver Cloud, if you live long enough to move on...

Overall, Silver Cloud is a satisfying place to work.  The staff is very friendly and supportive.  With the property being so closely located to the University of Washington and two major medical centers, there is never a shortage of guests to serve.  An enjoyable part of the job is being able to build relationships with many of the frequent guest.  The  job also provides a lot of variety.  Throughout a typical workday, staff members will be engaged in many different tasks including taking reservations, helping current guests, driving the shuttle, or helping with a maintenance issue.

A typical day at work consist of a lot of dedication to your work. You can have 15 rooms they are all suppose to be done by 4pm 30-45min to each room you have to be dedicated and focused in order to be finished on time. It's a multicultural environment which is a plus for me cause i like being around different cultural. I think the hardest part of the job was time management because it's really hard to finish a double room in 30 minutes to be on the right track to get off on time. The most enjoyable part was the co-workers, they made work easier just by working together and knowing we are all working on the same goal.

This is now the quality inn but there is the same manager there now. This was a standard hotel job as far as a typical day at work. I learned the hotel business from this job. I loved the management here! They were so understanding if anything happened and they always treated me with respect. I was pregnant and they would always bring me healthy food and they just overall cared about their employees. If I would of not moved I would probably still be working for them. I loved my co-workers, they were just like the management, we were all like a little family. I did not find my job hard at all and I enjoyed everything about the job.

Top Job Titles	Average Salary
Front desk agent 12 salaries reported	$21.79 per hour
Parking attendant 12 salaries reported	$20.02 per hour
Night auditor 4 salaries reported	$24.27 per hour
Security officer 4 salaries reported	$22.38 per hour
Hotel housekeeper 6 salaries reported	$19.00 per hour

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