server

receiving associate

housekeeper

host/hostess

busser

Silver Diner

Silver Diner is very high on retention of a immigrant base business. Down falls are they fail to promote older workers into management and the systemic exclusion of formal cooking is not required. It's a fun place and all the associates are extremely dedicated and very well with team work. The failure of the Corporations upper management to fairly recognized sound contributions from welled seasoned mangers could pose a risk of integrity and long term dedications. The best thing about the job is that the company has hired in the last past 5 years the best associates in the area in which I have personally developed over 20 servers into management with no previous experience and help to see positive sales on the positive all five years and increase a sales base at my location 12% increase 2 consecutive years when then base goal was 2%. My favorite part of the job is the permanent relationships with the associates and professional growth for the younger generation. They have learned from the best. We hold the high Brand Score in the company for 2017 and the lost turn over for 2017 and the lowest negative comments that all 15 store and held 4.3 Star Yelp rating.

Working at Silver Diner is similar to being back in high school, but instead of teenagers, gossip comes from grown adults. As a server, you pay the support staff a portion of your tips to do their jobs, but the favored employees get to sit, eat and talk for the majority of their shifts. If you aren't a part of the "inner circle" of employees, expect to pick up extra work and slack from your coworkers. 
There is severe nepotism at the location I was employed. I personally don't mind family members working together, but it is unethical to give employees special treatment  due to the fact that he or she is related to you. Management is inconsistent with rules and policies. Employees are to have different expectations of how a shift will run based on the manager in charge at the time. 
Servers should expect to work full-time shifts without full-time benefits. Shifts can also be from 6-14 hours long with no breaks. If a server is not in the "inner circle," and is to take a break and sit in a designated area, management berates them. When they do have a day off, expect to be called into work because another one of the favored servers called out.
Overall, the location I worked is extremely unprofessional and should be cleaned out.

I regret even having to look for another job because I love my job at the Silver Diner so much my managers are always willing to accommodate my schedule as I am a single mom and my fellow employees also help.  I grew up playing team sports so this has helped me in my continued growth at the Silver Diner.  Most resturants are all an all for yourself type of establishment at the Silver Diner we believe in giving the guests the best expierence ever therefore we are always available to help our fellow employees out with anything they need, getting drinks, running food, or simply helping pre bus a table,  The hardest part of my job is the people as with any customer service job you always meet difficult people but I also find this the most enjoyable part of my job if I get a customer that seems "difficult" I will go out of my way to make sure they enjoy there expierence at the Silver Diner, I enjoy putting smiles on peoples faces and always strive to have them want to come back to our diner and ask for me to serve them.  The  more effort I put into each and every customer as a server the better chance they will come back and want me to take care of them.

(A typical day at work)   -   On average, it's slow in the morning, picks up around lunch and the evening. 

(What you believe you learned)   -   You learn how to put up with a lot of hard-working conditions and multitasking.

(Workplace culture)   -    Associates are fun to work with and help get you through the shift.

(The most enjoyable part of the job)   -   Associates.

(The hardest part of the job)   -    To-Go feels very boring most of the time and when it's not, it's because too many people called out and you now have to do their work and yours combined. 

(Management)   -   The main issue I have, is there's a lot of talk about growth in the company, but when I ask to be trained or certified in another position so I can help out when it's busy, but the answer is always no. They tell you that you're doing a great job, and they really appreciate you, but it always feels forced and not genuine, like they're just trying to keep you from wanting to quit. You will most likely be told one thing by a manager and something completely different from another, which often result in you getting in trouble. And the same goes for the trainers, I've had arguments with because they don't listen even when you tell them you were just told something by a manager, but don't believe you for whatever reason.  

You’re expected to be the happiest person on earth while being micro managed & deal with entitled customers who want free food for very minor mistakes. A lot of work is involved with any position you do minus hosting. The work doesn’t match the pay. Corporate is there at least once a week eyeing you like a hawk. Pay is low and there are no free meals either. The restaurant is actually really dirty. There’s mold problems, the air ventilation is poor (cause who doesn’t love inhaling grease fumes all day) high rodent activity thats swept under the rug. There was a time we literally had roaches falling from the ceiling since the building is old as dirt.  If you work night shifts expect to play with your thumbs all night because those shifts rarely get busy. Pre-covid night shifts were slow now they’re even worse. Don’t waste your time working for a company that puts up a facade that everyone there is “family.” During covid, they left us in the shadows and once quarantine was over, no hazard pay was offered to the poor workers that came back. Post quarantine there were workers who contacted covid and the restaurant refused to pay for other workers to get tested. One big joke of a company. I’m glad I don’t work there anymore. 

at my location a typical day isn’t super busy, unless you work fridays or weekends. you have time to sit and eat if you’d like as long as your guests and responsibilities are taken care of. this job has helped me with my communication and people skills. we all had major issues with one manager who would lie to guests, talk disrespectfully about/to employees, and then sit in the office and eat the entire shift. he was only fired after a few months bc he didn’t know our menu and got a dui. another was fired for getting so drunk on shift that he passed out on the loading dock overnight before finishing his work and was there until the morning. the other managers are great. hardest part of the job is learning the menu and dealing with rude guests or bad tips. best parts are the flexibility during slow shifts, mostly friendly coworkers, and the discount.

Silver Diner is all about professional and personal growth within the company. They are all about their people from employees to guests. Their culture and values stand for everything positive with integrity and great leadership characteristics. The management consists of mostly employees who started from associates in low positions given a chance to advance based on peak performance. My management team at Greenbelt Silver Diner were absolutely amazing, wouldnt trade them for the world. The hardest part about being a manager is balancing your work life with home life. Plenty of long hours can take away from your personal life. The most enjoyable part about my job was knowing that I was able to help a person and make a difference in their own personal growth, and give advice that will allow them to move forward in life.

Silver Diner is the perfect first job for an young person or anyone trying to make extra money on the side. Im talking from the server side of things. The best part of silver diner is the People/Workers. Be prepared to make long life friendships. From the kitchen to the management you will be treated friendly as long as you treat other the same way of course. Its a great job to help young people get out of their comfort zone when talking to guest. It helped me a lot too. Only downside i have to say when it comes to being a server there is if they need you to stay longer they will. You don't get treated fair with your time and what you do. If its a slow day and theirs no money you feel like your working for free. Not to mention you feel like your working for free. But besides that all in all its a great experience and although its not perfect its worth it. 

Working at Silver Diner was a learning experience. I learned so much about the restaurant business. Everyone is professional and willing to help out when you need it. Its a hard job for someone who has never served before but you catch on quickly thanks to the help of your coworkers and patient management staff. They give you a chance to grow and advance in the company. You meet new people everyday and you become close with some very quickly.The hardest part of the job is the training because you are doing something you have never done before. The guests are the best part of your daily life at the diner and if you have an outgoing spirit you will thrive in this environment.

Overall most of the employees I worked with were nice except a few of course but my main issue was with management. They definitely underpaid me and some of my fellow hosts and I just never got the recognition I deserved. I was one of the few hosts who knew what they were doing especially after a bunch of the old staff quit but still I was under appreciated and even insulted by managers (and employees) sometimes. I'm pretty soft spoken and shy and because of that I feel like they didn't treat me well. Also we would be standing for hours and if we sat for like one minute they would get mad, even if the restaurant was empty. Which was unfair especially since the managers literally sit on their butts all day. 

Top Job Titles	Average Salary
Server 1 salary reported	$20.00 per hour
Receiving associate 38 salaries reported	$31.35 per hour
Housekeeper 31 salaries reported	$30.00 per hour
Host/hostess 3 salaries reported	$13.50 per hour
Busser 5 salaries reported	$12.40 per hour

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