travel consultant

analyst

Silversea Cruises

After the company was acquired by Royal Caribbean, it lost much of what made it a supportive or engaging place to work. Management became increasingly disorganized and reactive, executives resigned or were let go, and it was often unclear who to go to for guidance or decisions. Employee feedback wasn’t welcomed, and leadership lacked the training or time to engage meaningfully with their teams.

HR was slow to respond, impersonal, and did not handle sensitive matters with confidentiality. The workplace culture shifted dramatically—from a once people-oriented environment to a cold, corporate atmosphere where employees felt overlooked and undervalued.

The company went through several rounds of restructuring, resulting in the elimination of both individual roles and entire departments—some of which were outsourced—often with little notice or transparency. This created a persistent sense of instability and insecurity across the organization.

Meanwhile, compensation remained stagnant while the company allocated large budgets to internal events, elaborate decor, and symbolic initiatives—choices that prioritized appearances over investing in employees. Even the most meaningful perk, an annual free cruise, was eventually replaced with discounted fares, underscoring the disconnect between leadership and staff priorities.

I worked with Silversea Cruises for 7 years, and it was a truly rewarding experience in many ways. The company provides excellent training and maintains very high standards of service, which made me proud to be part of the team delivering a luxury experience to our passengers.

One of the highlights of working at Silversea was the opportunity to travel to many incredible destinations around the world—an experience that I value deeply. The exposure to different cultures and places was a unique benefit of the job.

However, the workload could be overwhelming at times. The number of suites I was responsible for, combined with the high service standards and numerous guest expectations, made the job very demanding. At times, it felt like there was simply too much on my plate.

Overall, it was a great learning experience that helped me grow both professionally and personally. I would recommend Silversea to those who are passionate about hospitality, enjoy travel, and are ready to work hard in a high-standard environment.

Long hours, only paid for 10 per day, but worked between 12 and 14, NO vacation days in a contract (6 Months) 
Crewmembers promoted to supervisor positions (CDP, Sous Chef) purely based on time with the company and not job performance, which lead to managers who didn't know how to manage
For the ladies out reading this, you must know that there is a high level of sexisim in this industry! When management, HR, ect, is notified, they basically just say "boys will be boys, deal with it"
If you can get through all that (and I did, and still had a good experience) it's a very rewarding job, plus you get paid to travel the world!
If you have a degree but no experience, apply for trainee! You'll get paid pennies, but you will have more time to go out and see the ports! Take advantage of it!

This company has a lot to learn when it comes to treating their front men and women with respect. After three contracts with Silversea, I wouldn't recommend them to anyone. There are many other companies to work for if you are seeking a job at sea that will treat you with respect. This company is as old fashioned and cut throat as it comes. The majority of officers are pigs who have a wife at home and still have little competittions to see who can sleep with the most girls (dancers) in the entertainment staff. Terrible living conditions and pay for the amount of work expected. Stay far away from Silversea!

Overall it was a wonderful cruiselines to work for with nice people onboard. The ports were great, the service standards was and the team of butlers and management team were wonderful. well it could not be any better. When you go on a luxury cruise as a new employee, your not sure what to think.But I had a wonderful time and great support from the management team my manager were very informative to me had a pretty good time at work and also learned a lot more, This is the cruise linesi would love to recommend to work with. and also cruise with great company.

It was a very nice company to work for in the cruise industry.
A typical workday was a very busy day, with lots of incoming calls. The hardest part was trying to accommodate all the guests’ demands.
The most enjoyable part was selling the beautiful itineraries all over the world and imagine to be there.
My co-workers for the most part were nice, but everyone was to itself, since we were on the phone.
The management was reasonable on our level, was willing to work with us on issues whether professional or personal.

This was a great place to work. The team is fun, managers are fun, environment is fun, and the job itself is fun. Selling cruises to rich people. I wanted to retire from Silversea, I loved it there and loved my manager. Sadly I was furloughed due to the pandemic and was never called back. Aside from that I have nothing negative to say about SilverSea. I strongly recommend them to anyone interested in a fast paced environment with lots of perks and a great place to make long lasting friends with really good managers. The negative side is that there is a tiny bit of favoritism. 

The company poses itself as a premium brand, with high expectations from crew, however crew pay seem to be rather mediocre. Because of low quantity of guests on its ship, it can be easier to manage your work and more enjoy your time off. The management in most cases do not put pressure if you do you job efficiently of course.

Italian management. I was told by my direct boss not to hire older applicants -- this is illegal as far as I know. If you're over 40 they'll discriminate against you. Inexperienced staff were given more money than those who had put in the time. A small group of hard workers took on the major workload while the direct sales staff weren't required to learn anything or really service the clients, just close the sale.Upper management refused to listen to complaints or address the issues.

Started at 7 am and usually didn't end until 430-5pm
how to expedite issues
the workplace culture is a lot to be desired it is very cut throat and unless you are part of the "clique" they will make your life intolerable
It is a a European company and with the Italian culture it is very difficult.  
One half of the company wants hands on help while the other wants you tethered to a chair

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