bartender

server

housekeeper

guest service agent

runner

Silverspot Cinema

This operations is an unorganized business.  There is zero support from the Corp team, they demand and demand and set completely unrealistic and unreasonable expectations in terms of the labor metrics and operational requirements for the business.  They want the theatres to be spotless yet you are running the operation daily with minimal staffing and lucky to barely be able to keep the place clean by basic standards.

You are absolutely setup to fail as customer service which is preached at every level is an afterthought the way they setup the food and beverage order and delivery methods.  When it is busy you are expected to pump out hundreds of food items per 30 minutes in a kitchen that is not remotely designed to handle that volume and guest expectations.   There is no viable system in place to meet and provide the guest with the food and beverage orders as there are too many obstacles to overcome in the order and delivery process.   


Absolutely tremendous overall turnover, constant managers and team members coming and going, you are always short staffed and as a result there is zero quality of life.   You will literally work 7 days per week 14 plus hour days during new movie premiers for weeks on end over the holidays and anytime a new movie comes out.  

While this concept could be good and well done in theory, there are simply too many moving parts involved to properly provide the guest with the very best level of service especially given that Corp. will not provide enough labor to be able to service all areas of the theatre correctly.  

Support at all levels is nonexistent, and the culture is extremely poor.  There is no encouragement, praise or feedback given no matter hw hard and diligent everyone has worked to meet and exceed expectations, it is never good enough.

Absolutely impossible bonuses for managers, there are so many metrics which must be met you would be lucky to even obtain 20% of the potential they say you can make in the bonus program.   



The technology is always breaking there is multiple issues and problems daily with point of sale system, projectors, internet connections, building maintenance, the list never stops it goes on and on and ultimately it is the management team onsite that suffers as you are always spending your days putting out fires across the operation just trying to function.

While this concept could be good and well done in theory, there are simply too many moving parts involved to properly provide the guest with the very best level of service especially given that Corp. will not provide enough labor to be able to service all areas of the theatre correctly.  You will find yourself being yelled at by angry guest and customers virtually nonstop every single weekend due to the complexity of the delivery service on the food and beverage.  People quickly become unreasonable as soon as their is a problem with the delivery of the product or during very busy times with new releases, the guests believes cooked and made to order items should be delivered within 10 minutes of placing their order.

The onsite management team and staff do their very best in spite of all of these challenges and the poor overall culture, 

This company will chew you up and spit you right out. No room for growth, they will hire close friends and former colleagues over their seasoned veteran employees. This place is still trying to find its identity, as policies, procedures, and operations constantly changing. There’s absolutely no comprehensive training for managers. So please have some experience because you will really be out of luck and left to fend for yourself as corporate will acknowledge the fact that they’ve done nothing to develop you, yet still somehow blame you for every small performance issue you may have because of lack of training. You will have to beg for a performance review and when you get one corporate will tell your GM to lower your scores. They will hire your replacement and tell you that they’re hired for another location when in actuality they’re about to fire you. Corporate politics aside, this theater is attempting to blend fine dining and movies together which sounds great on paper but it’s almost impossible to sustain on a high level. Too many moving parts that have to work flawlessly to provide the experience that the guest expect. You will spend weekend after weekend issuing thousands of dollars in refunds to angry customers who aren’t getting their food, or it’s cold when it does arrive. The entire original management team has left the company, and its only been open 16 months and on its on its 3rd GM soon to be 4th. My pay was never competitive and once I put my notice in, they attempted to “keep” me with an counteroffer. I gave them 2 days to come up with something to keep me onboard and literally offered me no pay adjustment just the training that I should have had in the first place. Mind you, that training would be coming from a new GM that I am qualified to train myself. Needless to say I declined that lackluster of an offer. I made significantly less than every white counterpart that performed the same or even less work load as me. I just wanted to be compensated appropriately for carrying the weight of empty management  positions that they have not been competent enough to fill. Somehow this company has taken a business that should be fun and relatively easy to run and turned it into the most undesirable workplace ever. When things can be as simple as Lights, Camera, Action... Silverspot makes it Action, Camera, Lights.

Silverspot is your typical large corporation, most managers are good and have the right intensions.   Senior management is out of Miami, very focused (demanding) leadership and they expect complete dedication from middle management. 

So read the reviews and weight it agains the job tittle,  most of people who wrote these reviews are coming from unskilled retail type positions, and don’t realize is that this is a different animal!  When you have a business that is open those many hours (operating 16 -18 hours a day, 7 days a week, all year round) there is not a lot of work-life balance available.  That’s the nature of the business not Silverspot in specific.  

Even though I left because of my insecure/unprofessional superior was unworkable and unreasonable my other superiors always cared, complemented, where courteous and new how appreciate mutual commitment to the end goal. 

I still like the company and would recommend it as a great company with lot’s of growth potential, just understand what role you will play before you take a position that demands weekends, late-nights, and holidays (these are the busy days).

Actual in house management tried their best to work with what they could, all of the originals have quit now and the place has only been open for 3 weeks! If they managers are not treated well, how do you think the hourly employees are treated? Employees throughout were hired at a certain rate and then the CEO decides to cut pay 2 weeks into training. The opening team talked about how the place is so great and their other cinemas are so successful, yet they had no clue what they were doing during training. Changes were being made daily making it difficult to keep up. Understandable to a point, but they look down on you for asking questions. After opening things calmed down a bit but the lack of care the company provides for their employees is terrible and it seems there is no one that cares to fix it. The turnover rate has been huge including all positions!

A typical day.. there is no typical, ordinary day, I say this because every day there is a thrilling, exciting one. From getting to hang with your work crew, to telling jokes, to hearing funny stories, to engaging with every customer. It's always a new and bright day in at Silverspot. Friendly faces everywhere. You generally feel welcomed, as soon as you open those doors! What I learned from previously working here was that people are replaceable, a lot of genuine, good, hardworking people were replaced in a matter of seconds due to higher standards which in return has made this place much more high strung and stressful among others. The management needs major work, out of all the managers working in this location only one stands above them all and can multitask harder and faster than all of them and for that this one outstanding gentleman deserves to be acknowledged for his hard work. The workplace culture is fun and new. The hardest part of this job is the stress levels from constant changes in this workplace. The most enjoyable part of this job is getting to hang with the whole Silverspot crew!

I started off working at this company in 2015 as an usher. It was a welcome respite from Carmike (now AMC) and the benefits for hourly part-time were good -- like holiday pay. Compared to the big guys like AMC and Regal, the pay was higher and you got plenty of hours during the weekends and holidays. And the company allows upward mobility -- I shifted from ushering to being a food-and-drink runner within two years of my working there. But over the years, it gets tiresome and there's no work life balance. Ever since the original complex manager left (just before Covid), this location has already been through THREE complex managers in less than two years. Hardworking employees were let go with no rhyme or reason. Working the big movies set me on edge and it felt like the orders were nonstop. And corporate doesn't know what employees need to do their job and keep customers happy. So after almost seven years at Silverspot (and fifteen in the movie exhibitor industry), I'm making a full career change.

This job you are doomed from day one. The upper management does not understand the way they have their systems sets every manager and employee in the theater up for failure. A great concept ran poorly. If you want a job where you have to comp people's food and beverages all day, get yelled at because the food was cold because there are at times over 50 orders going into the kitchen at once if not sometimes more , along with bar drinks and concessions. Worst job I have ever had. Also you have to deal lazy employees that have no respect for any of the managers in the building. It all starts from the top and until they get that figured out that place will never run the way it should. It will just be a bunch of upset employees being stressed out and saying 10 times a shift how much they hate it there. 

Management changes from time to time can’t really hold down a manager for more then a couple months they suck at communicating and when it’s there fault they want to blame it on employees. the environment is kinda toxic from manager’s employees the Director/CEO does not care about there employees, they dropped the pay from 12.39 to 5.44 with tip pool if you make 200 one night your most likely getting 90 the next day and with this change servers and runners quit left and right so we lost more then half of our employees... and because the current employees have more days then we really want and we have to suffer and HR is no help they’ll put in your mind that everything is going to work out when it’s not and if you try to express how you feel constantly you likely to get fired

The management used to be good, but near the end got very sloppy and unorganized and inconsiderate of staff. Especially the regional manager. While working there I had to remind managers of my college schedule several times. Their food system needs huge work on it as people never get their food on opening nights and GR is always left having to process huge lines of refunds, which is stressful. Overall it's a good atmosphere to work, but not a livable wage for the amount of stress caused by it

When I first got hired everything was great, management, co workers, pay wage and hours. But it slowly but surely begin to decline once the grand opening came. Most of the management team who were apart of the first group either quit or got fired leaving silver spot to pay for it. The new management began to care less and less about their employee's, pay wages were cut along with hours. They're also extremely rude and don't know how to handle major issues that needed to be eliminated. The company itself is okay but it filled with drama and no professionalism at all. This had to be one of the worst experiences I've ever had for employment. I would not recommend anyone working here at all..

Top Job Titles	Average Salary
Bartender 6 salaries reported	$9.67 per hour
Server 4 salaries reported	$8.75 per hour
Housekeeper 17 salaries reported	$14.35 per hour
Guest service agent 9 salaries reported	$12.61 per hour
Runner 7 salaries reported	$9.86 per hour

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