car wash attendant

customer service attendant

supervisor

assistant manager

manager in training

Silverstar Car Wash

I had the opportunity to work at Silverstar as a General Manager (formally Site Manager position) for about a year, and while every company has its strengths and areas for improvement, I feel compelled to share my experience in hopes that it may lead to positive changes.

One of the most significant issues I observed was the company's overzealous approach to disciplining employees for minor infractions. Rather than fostering a growth mindset and encouraging continuous improvement, the management seemed focused on writing up and terminating employees for even the smallest mistakes. This punitive culture created an atmosphere of fear and anxiety, where employees were constantly worried about being penalized rather than feeling supported and motivated to learn and grow.

Moreover, upper management's approach towards middle management was particularly concerning. Instead of providing support and uplifting through one-on-one development sessions, upper management often chose to tear down middle management. This lack of support not only undermined the confidence and effectiveness of middle managers but also negatively impacted the overall morale of the team. Middle managers, who are crucial to the success of any organization, were left feeling isolated and demotivated.

Communication from upper management was another critical issue. Rather than adopting a collaborative and problem-solving approach, the communication style was often broken and counterproductive. Instances of screaming, threatening, and accusing were not uncommon. Instead of inquiring about situations and working together to find solutions, upper management's approach was confrontational and aggressive. This not only created a hostile work environment but also hindered effective communication and problem-solving.

In conclusion, while Silverstar has the potential to be a great workplace, there are several critical issues that need to be addressed. I strongly urge the leadership to reconsider their approach to employee management and communication. By fostering a growth mindset, providing support to middle management, and adopting a more collaborative communication style, Silverstar can create a more positive, productive, and successful work environment.

I hope this feedback is taken constructively and leads to meaningful improvements within the organization as it will help with turnover rates as well.

-Offer tons of Training to better ourselves. But they are applied far too different by each site. That needs to be corrected.
- Career Path is a great motivation for employees. But can also cause a feeling of low self worth. Especially if, as managers, they fall behind. Best and worst thing done to publicly broadcast where a person is at. Everyone learns at a different pace. And we are not accounting enough for that.
-We are becoming too much of our own competition within Sioux Falls. And it is affecting each site. Increasing downtime, decreasing Membership site sales. All in turn is decreasing potential bonus and salary increases for all site employees.
- Site standards are great to have. But highly inconsistent on how they are measured. Mainly due to the multiple Regional Managers we have in one area. Both are different in their management. And it highly impacts your bonuses. Because one thing may slide, another won't, and it digs into your bottom dollar. 
-Standards are separate from what we receive from the Company Trainer. Each Site Manager is guilty of that as well. 
-Long Interview Process. We have people coming in over the course of several weeks interviewing. We are wasting their time. And higher ups do not care. And we are not to care either. We are there to just ensure individuals are in the bay. But in a competitive job market along with new competition coming to town. We have lost several good candidates to other companies.
-CEO needs to be more involved in hiring and interview process. Because it feels like we are slipping away from their image. And becoming an extremely corporate environment.
- Regional Managers are overly picky on candidate's. Not for company benefit. But to ensure no risk of them being surpassed in position by Site Manager's. We are in a second batch of Site Manager interviews. They have thrown out all first batch interviewers. And they do not contact to inform them as to why they are not considered. -If we, or they, do not contact you within a certain time frame we state on a position. We do not call you. But we expect the direct opposite from you if you are hired. Always maintain contact. 
- Have passed over several fantastic potential employee's that could prevent higher turnover. 
-Not enough qualified individuals to push sales of our Memberships. Need more Sales and Creative driven individuals in leadership roles. So we can train everyone from the bottom up. 


I was here 12+ months and worked between many of the Sioux City sites. The one and only thing I liked about working here was my co-workers, but they were usually able to run before I did. There is constant employee turnover that leaves everyone else picking up slack. But, you can't blame those that leave. No one working at Silverstar Car Wash gets paid enough to deal with the unrealistic standards set before them. You can give 110% and it will never be enough. Additionally, you don't get breaks or the opportunity to sit down on shift. So, if you are one to go above and beyond? Make sure you're able to do it for 8.5 hours straight without a speck of time to sit and breathe. If a manager isn't breathing down your neck about how you aren't doing enough, have no fear, the constantly-monitored corporate cameras that sit 4 feet from your face while you're working will make sure to catch your slack! They boast about the opportunity to work outside but I would only recommend it in the summer. You're also not allowed to wear a winter coat in negative degrees and they won't provide one in 12+ months. It's an absolutely exhausting environment to work in and every site and location is the same. It's unfortunate because the people that come and go? They're genuinely good people that deserved so much more. But don't worry, they will keep around site managers that have no issue making racist/sexist comments towards employees. I couldn't be happier to be gone! 

I was here 6+ months and worked at the Cornhusker site The one and only thing I liked about working here was my co-workers and access to the vaccum canisters, but they were usually able to walk out before I did. There is constant employee turnover as well as employee favoritism that leaves everyone else picking up slack. But, you can't blame those that leave. Customers there are generally rude and any in incidents between staff and customer result in customer winning no matter who is right. No one working at Silverstar Car Wash gets paid enough to deal with the unrealistic standards set before them. You can give 110% and it will never be enough. Additionally, you don't get breaks or the opportunity to sit down on shift. Do it, and they will tell you to scrub walls with toilet cleaner with no gloves and a scratch pad.  So, if you are one to go above and beyond? Make sure you're able to do it for 8 to 10 hours straight without a speck of time to sit, eat or breathe. If a manager isn't pulling you aside about how you aren't doing enough, blaming you for slacking when the task given is impossible to do in that time or congratulating you on hard work,  the phone app monitored corporate cameras that face you while you're working will catch your slack, but if you are accused by a coworker for slacking, they won’t investigate. They boast about the opportunity to work outside out of a cubicle but I would only recommend it in the spring or fall. You're also not allowed to wear a personal winter coat in negative degrees and the coats provided are rated down to 40 degrees. Water is provided, but you get yelled at if you leave the bay to go and get it. I’d never recommend working here. Leaving the place will have lasting mental issues

Working for this company as an hourly employee might be okay for a young person or someone with no other options, but the salaried site manager position is a nightmare.

You will spend all of your time working as a cashier or wash bay attendant with no time to do actual management tasks. The minimum number of hours per week is 45, but expect to work 60-75 hours many weeks.

The company pays well below the market rate so you will constantly struggle to hire and retain enough employees and the employees that you do get will be people who either can't get a job anywhere else or will quit suddenly when they find something better. 

When someone quits without giving notice, you will have to work all of their shifts (in addition to your own) until you can replace them. When someone doesn't show up for their shift, it becomes your shift. When something breaks when you aren't there, you will have to immediately go into work and fix it. You're essentially on call all day every day and hardly ever get a day off. When you consider the amount of time and effort required, the pay and benefits are very inadequate.

As a General Manager, I appreciate the autonomy that comes with the role. While I’m responsible for many key decisions, support is always available from fellow GMs and upper management when needed. The work environment is upbeat and collaborative, and the company offers a product that employees genuinely believe in.

Customer service, safety, and work-life balance are consistently prioritized, which contributes to a healthy and motivating culture. I’ve never felt isolated—leadership fosters a supportive atmosphere rather than a punitive one. The pace is steady, and advancement is possible for those who take initiative and go beyond their assigned duties.

Overall, this has been one of my most rewarding professional experiences, and I see long-term potential in my career choice here.

I was a employee briefly, worked at one location for 2 days as a new assistant manager but did nothing but busy work ,cleaning and more cleaning. Was contacted by a hiring manager to be part of a team for a new location that to be opening. I attended was to be about weeks worth of training but after being late the third day I was terminated. Basically they still owe me my last,small paycheck which was supposedly mailed 8 days ago but ,sorry doesn't take that long to go one state away.This company has no communication channels ,corporate has no phone number listed,nor for HR,people I've contacted is only through email and no response. They pretty much write you off once you're not with the company. Managers I've contacted have blew me off.Very disrespectful and unprofessional. I'm at my wit's end,

Transferred to this company from a sister car wash company within the LLC, and I strongly regret it. Much worse regional management, from VP to Director of Operations. Work place culture is wildly dependent on the staff at your store, there are some great folks at store level at a few locations, but only a few. I enjoyed my staff a lot, but I couldn’t tolerate the terrible upper management, even as regional management myself. They do not care at all about personal life, I worked an entire month straight, having asked to speak with my director several times about working out some time off, and I was ignored and even left on read for a week straight after having turned in my 3 week notice. DO NOT WORK FOR THIS COMPANY IF YOU CAN AVOID IT, but use it to pad your stats and roll out to something better, if you must. 

I have been with Silverstar for a few years and I really enjoy the team I work with and the opportunity for growth. I have grown from my position as a cashier, into a management position, and I absolutely love it. We have a strong focus on training and development, and there really is an opportunity for anyone who is interested to grow within the company.

I also feel like I have support from the District Manager and Director that I work with. I see them regularly and they don't shy away from working alongside our team, filling in and getting their hands dirty. Overall, this is a great company to work for.

Though my time at Silverstar was short, I really enjoyed it. You see so many different types of cars, and every person's situation is different, thus giving the opportunity for every day to be something new. If I ever had questions, management, whether local or in corporate, was readily available to answer them. If there was an issue with a customer (such as something escalating), management was pretty quick (in my experience) to resolve the issue or take over so that we didn't get the brunt of the frustrations. I would definitely go back to working for them.

Top Job Titles	Average Salary
Car wash attendant 81 salaries reported	$14.35 per hour
Customer service attendant 57 salaries reported	$13.97 per hour
Supervisor 42 salaries reported	$16.87 per hour
Assistant manager 16 salaries reported	$19.88 per hour
Manager in training 34 salaries reported	$17.07 per hour

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