model

Initially a great company to work for, albeit an average salary -  this is topped up with great perks including healthcare, sky staff packages, A sky branded van which you can use for personal use (Providing you pay a £60+ monthly fee even though it is just a huge advertising billboard) and of course bonuses....  

However, there are a few items to think about before you make the decision to join.

1. Bonuses are great if you can hit the targets, bearing in mind that these targets are based on sales (Ideally premium conversions, adding sports or movie packages) and not fixing a sky dish or a WiFi signal.  

2. Making these conversions eventually becomes your main ethos, not fix rates or completions.  This is company wide, even if a customer calls to leave - there's a target.

3. If anybody mentions A.C.E or Added Customer Experience, again this is really asking have you managed to increase the value (or future value) of a customers package.  As a discount is a perfect incentive, but eventually that customer will pay top dollar for that package...

4. You will find a few really nice managers or team leads, but then you have some (I can't name for obvious reasons) who really don't care who manages to fix issues constantly, one team lead in particular even stated while swearing at a colleague - 'they don't care about fixing as long as sales are made'.

5.  Goal posts are constantly moved in regards to what is required for a decent bonus, but also the company runs two main scoring systems which are known as N.P.S (Net Promoter Score and CSAT (Customer Satisfaction).  Basically customers are sent surveys, however, no matter how polite you are, no matter how far you bend over backwards, if they answer one survey saying they wouldn't recommend Sky to a friend, wave a portion of your bonus goodbye, as for every one customer that says they wouldn't recommend - it takes maybe ten customers to get that score back to a positive outcome.  To make it worse, this also reduces your yearly salary increase but sky won't tell you that at first.

6. Finally and most importantly, customers will hate you even if you go above and beyond.  Generally customers will have been passed around the call centres, promised fixes with great estimations on response times and your capabilities only to find that the solution is something that no engineer can provide, and at that point you will be the one in their line of fire, but remember, you'll still have to attempt a premium sale while they're letting their hungry pit bulls out of the kitchen!

This was my first sales job and I was sent away, fully paid for by the company, for a weeks training. Upon return, I began the job and hated it instantly. My role was to stand in a shopping mall, hounding shoppers to buy my companys brand of cable tv. I would spend every minute on my feet, there was nothing but a stand with leaflets and a tv on, no staff room, no facilities, nowhere to have lunch nothing. and if you work there alone, you get no lunch break at all. While working there it became very clear that the targets were unrealistic, so much so, other employees would falsify new customers just to make target. I hit target one 3 days only, over the course of my 6 week employment with this company. In addition, two male employees who had worked for the company for quite sometime, were favoritised by management and were often found unpunished for leaving their stand unattended for great periods of time, one of them even went and sat in his car to watch a football match while i was left manning the stand alone.

BskyB is a great company to work for and really is a forward thinking broadcaster. It has a renowned reputation in the world of television and media. It puts employees in the heart of everything it does from creating its own festivals for employee to support its success to being market dominating in terms of sport and drama. 

A typical day can be so varied and diverse. I go from checking emails and going to various meetings with Disney, HBO & ESPN. We talk and look at viewing figures and future forecasting.  I organise launch evenings for commissioning inviting an exquisite crowd for the preview at various screenings across Europe. 

I also manage the social media feeds for various media outlets, be it a new TV programme or event. I also travel to different sites and support communication too.

I was there 9months and some of the staff and managers were ok, but some showed favouritism and some managers had no problem making it clear if yiur face didnt fit. I was dismissed over something I didnt do, was told I would get a fair hearing and that didn't matter, they told me I lost my job because I wouldn't admit what I did and that showed I wasnt remorseful or shown that I can take responsibility, I already had another job lined up given ehat I already knew about how sky conduct their investigations, funny enough it all happened when I was moving into a team where the manager didn't like me and it felt like a set up honestly. I worked so hard during academy training and with my team byt clearly my face didnt fit

Sky are a fantastic company to work for with opportunities through every door.  
Working for Sky in the previous year, I have learnt to:

•Meet and greet with celebrity guests.
•Conduct tours around Sky’s impressive building and Sky Sports News room which requires extensive knowledge of the Sky Studios and how studios in general operate. 
•Setting up and clearing up equipment with limited time, showing professionalism and tidy work station.

In my opinion Sky Italia is evolving too slowly. Management is not running at the correct speed of his competitors. I don't know if investing in a physical TV was the correct way to improve customer base.

A typical day at work: 
This was fast paced, high pressured, interesting

What you learned: 
I learnt new software for editing and different processes for getting programmes on air & on demand

Management: 
My last management was very good, always understanding and it felt like you could approach him and anything. Only downside was there wasn't any plan in place for progression.

A typical day at work can be stressful  depending on the call flow
learnt to be patient when dealing with customers and try as much as I can to empathise.
  The hardest part of my job is getting existing customers on the attraction line and being penalised.
 What I enjoy most in the job is the satisfaction I get when am able to help customers or make as many sales as I can

I would avoid working here, if at all possible, due to the culture of bullying and sexism. I was on the receiving end of racsim, sexism and generally hateful behaviour sanctioned by management. It's a shame as what Sky do is inspiring from a work perspective.

A typical day at work involved researching the content for the show, writing and editing the script, assisting the producers in the studio/control room and attending production meetings.

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