monitor

assistant manager

operations manager

sales associate

party host

Sky Zone

If you enjoy working, interacting, and bantering with kids and young adults, and consider yourself to be a VERY patient and tolerant person, this job has the potential to be very fun and rewarding.

Typical Day:
Interact with and entertain kids, enforce rules in a stern but playful manner. officiate volleyball and dodgeball games and tournaments, sweeping, dusting, and vacuuming trampolines, maintaining a high energy level and a happy and excited appearance at all times with no exceptions, on occasion attending an empty court (in such case, standing and doing nothing for 30 minutes to an hour and looking happy and excited while doing it)

Co-workers:
Expect to be working alongside nothing but teenagers (15-19 years) who are high energy, playful, and borderline immature/obnoxious. Do not expect to make lasting workplace friendships; the employee turnover is very fast.

Management:
Oh boy.
The management staff was generally difficult to work with and nearly as unprofessional as the teenagers whom they employ. This being said, I do commend their ability to effectively communicate and deal with teenage employees on a daily basis; however, if you are older/more mature than most, expect to be treated like a teenager regardless. Do note that I may not be able to accurately comment on the current management staff, seeing as the turnover in management is abnormally high. In a four month period, four managers were hired (two of which were promoted internally to assistant manager) and four managers were lost (two were fired, and two resigned). Though I was recognized as an outstanding employee by my supervisors and the management staff, I would still receive intimidating emails from the management staff, stating and restating that we, as Sky Zone employees, have the easiest job in the world, were privileged to be employed at Sky Zone, and would be fired for not doing our jobs with a zero tolerance policy. While I agree that the job is easy and employees should be held responsible for doing their job, receiving these emails TWO TO THREE TIMES PER WEEK is entirely unnecessary and should alternatively deal with problem employees on a one on one basis.

The most difficult part of the job is enforcing rules in a calm and fun manner, and in a way that small children can understand and follow. Inevitably, you will be approached by disgruntled parents who cannot believe they payed $24 per person to come to this facility and be expected to follow a somewhat extensive list of safety rules which you as an employee must memorize, recite, and enforce.

The most enjoyable part of the job is delivering a fun and memorable experience to a child, parent, or family, and having them return and recognize you as their preferred court monitor. Developing a relationship with repeat customers is an overall satisfying/fulfilling experience which nearly compensates for all of the negative aspects and drawbacks of being a Sky Zone employee.

Hello-

I've been working at a new franchise of sky zone for about 2-3 months now. I never get more than 5 hours a week unless It's a snow day or vacation week when kids are off school. Sky zone is a fun, fast paced,often times crazy and can be stressful. 

Me and 80 other employees were not properly trained when we opened our doors so to say it frankly the first month was H-E-DOUBLE HOCKEY STICKS. I literally hated my job it was that stressful. I am a cashier so what I do is check and validate waivers, sell tickets, and ring up tickets already bough along with selling socks and all the other ins and outs including concessions, greeting and cleaning. All my managers are like 25 so this business is young. Our CEO is 29. We make alot of money but sometimes I struggle to make change correctly because i'm doing so much at once. 

Often you will will find yourself as the only one working in concessions with a long line. I have great availability considering this is a primarily an after school and weekend business and I still get BARE MINIMUM HOURS!! It sucks! Ever two weeks I get a pay check of like between 35-$85 !!! And some kids get worked like 15 so  they make 2x more. It's hard because were all hard workers but there definitely is favoritism. THEY SHOULD NOT HAVE HIRED THAT MANY KIDS!!!! I would have rather not been hired considering I am looking for another job because I barely get worked. 

But you do get to jump for free with one friend (also for free) when you're not working and if we're not busy. It's fun and I love the people but the management is sub-par and so was the training. This is one of the fastest growing franchises in the US but there's alot they need to fix to make it better. 

Overall easy job once you get the hang of it. (it's really a HS/College Job) Unless your a full time manager. In that case you'd have to really have a passion for sky zone because it's crazy (especially the parents who have to pay high fees for their kids to jump and sometimes have to get turned down because we sell out for safety reasons at a specific number of jumpers)

Sky Zone is a starting job and that is it. I stayed for entirely too long, and couldn't wait to get out. A typical day at work consists of getting there at 8:30am, opening with one staff member that is untrained, until 1:30/2:30 when the other manager gets there. The park is disgusting constantly, and the staff can't do anything about it. The upper management doesn't know what they're doing and will straight up manipulate and lie to you to get what they want. (For me it was taking back my 2 weeks because there were only gonna be 2 leads left after, and the minimal amount for a park this size is 5-8 leads). I also expressed interest in a higher spot that I was more than qualified for, interviewed for it, and never got a yes or a no, just no response from the DM ever. They don't hire or train anyone. They don't really give out write ups, and no work orders that affect your day to day life with guest experience and such never get taken care of. The staff is very friendly, and it really is like a family. So there is no issue there. The hardest part of the job is getting structure or a straight answer from upper management. Nothing is ever important enough, or they have zero idea what they're doing. They will go days without responding to you. The most enjoyable part of the job is genuinely during the summer or weeknights when you can just have fun with the staff, or clean the same thing for the 3rd week in a row to pass the time. I also work 40+ hours every week, and don't get any time off, health care or any other benefits because I am a "part-time" employee. In their words... "You're a part time employee, but you get scheduled for full-time hours." I try to be professional, and kind to everyone, but this job destroyed my mental health, and I would not recommend working here in any position. 

A typical day at work includes answering phone calls and emails, planning parties, restocking socks, using the register to ring people up, and cleaning. I learned some useful organization skills, although the training at the start of this job would have been useless if I had not been a quick learner. The co-workers were mostly all younger in age (they were mostly all still in high school), which would not usually be an issue if management played a better role. The co-workers constantly called out of work, showed up late, or did not show at all, used their phones all throughout the shift, did not provide good customer service, did not genuinely care about their job, etc...The management was a whole other issue. While I really thought the managers were nice and intelligent people, they do not know a thing about running a business. The manager to employee relationships were more on a friend and hook-up level than an actual management level which created a ton of drama and issues with scheduling etc...There is no Human Resource office, so any issues you have with management just get circled around between the different managers (who keep in mind are all close friends), they are constantly having scheduling errors and miscommunication between co-workers. The most enjoyable part of this job was talking with customers and booking events, especially when I would get to work on the day that particular party was coming in to make sure everything went smoothly. The hardest part of the job was listening to the drama between co-workers and trying to only stay focussed on work, and feeling comfortable to go to management about any issues.

Typical day....waiting for Manager to show up and open doors. No breaks. Afternoon shift always late so you keep working. Do not get overtime, or your schedule will change. 
One week you work 5days and 2nights, the next 2days.
Hardest part...training others to follow rules, when most employees do not. 
Kept being promised shift lead position, after 3 years and everyone I trained were promoted instead. Also, if you do Maintenance you do not get paid more. They should hirer professionals for maintenance and repairs.
What I enjoyed....When I started they had special friends time. Which allowed for fewer distraction for autistic children. They stopped doing this. Many families would come in mornings with children who had medical problems, but with company policy change concerning all day glow lights, they cannot go anymore. Lights are bad for epileptic photosensitivity. 
What I learned... How to stand for long hours watching courts, how to use till for taking money and saling memberships, explaining waiver as Sales, How to serve pizza and drinks as Party Host, how to clean everything including bathroom, was not trained in Fuel (food), but worked it once because they needed someone, they were out of everything.

In my experience working for Sky Zone Toledo a typical work day would include clocking in Getting the gear we needed for the day (Usually a walkie-talkie and name tag) and heading up to the court you are told to go to either by management or your team leader for the day. You the watch your court for about 30 minutes then the team leader will rotate you to the next court so you don't get fatigued on one court, the days go by extremely quick since you are strongly encouraged to interact with the guests to ensure there visit is not one to forget so they will come back for my family friendly fun which is one of the best things about this job. The end of your shift is spent cleaning up the park, if your taken off before close then you clean the bathrooms and lobby, if you are part of the closing team you mop down all pads and trampolines and clean the lobby, bathrooms, parent lounge etc. The Management is absolutely amazing they are strict and firm but also make sure that you are doing what your supposed to and up to standards. They make the workplace feel more like family and friends while maintaining a perfect balance of work and fun. The hardest part of this job is learning how to handle each situation, No to situations can be handled the same so it can be a bit difficult getting that part of the job down but after a few months it becomes easier. This job will teach you not only how important customer service is but how to be a leader and with the option to move up in the company it makes you strive to work to your best ability and be a loyal dedicated employee.

In the beginning, I started out as a normal employee in Sky zone. Months went on, and I became a Lead court monitor, probably not even a year after that, I became Sky zone first Assistant Manager. Sky zone was a great workplace. Everyone worked together, everyone saw each other as a family member instead of a employee. Every day was an adventure, especially for me. I grew as a human in sky zone, I learned a lot about different people, different cultures, and different children. I actually enjoyed going to work every single day. Management could've been ALOT better at the end of my time in sky zone, but it didn't seem like we were on the same page. Everyone was loyal to one another in the beginning, but as time expanded, it went from family to enemies. Tension rose in the workplace, people started to steal, management really lost interest in becoming a family and family is what I'm all about so it kind of pushed me away from the scene. I was the go to guy in the park. When something is wrong, they call me. If a trampoline popped and broke, they called me, if a guest was complaining and getting annoyed, they'll call me, if a kid puked on the carpet, they called me. I literally did EVERYTHING in that park and was never recognized or even given a raise. I enjoyed communicating with the guest, and studying every human, and learning and understanding how different everyone was. Sky zine had its ups and downs, ins and outs, good and bad, but that's with any workplace in my book.

When I first worked there it was honestly a good job but now since the summer is over it’s been really boring and the job is just getting kinda old. After summer ended our membership sales dropped and management ended up firing a lot of people because we weren’t making enough money and most of the people that got fired were new to the job and were only working there for 1-2 months. Which kinda sucked for them because the were just recently hired. They started firing lots of people and were strict because we weren’t selling memberships we barely were getting customers which meant we weren’t gonna sale a lot memberships. It got to the point where they only scheduled one person for each job for a closing shift resulting in that person having to do everything by themselves. Many managers have quit since then and people are continuing to quit because of the bad job and environment. The park just sucks because we get alot of kids getting dropped off and they don’t listen to any of the rules. Most of the times when we have glow night there’s a fight or something going on and it’s gotten to the point where we have to get security guards for the weekend. Overall it’s a good summer job but that’s it. It’s one of the worst places to work in my opinion. We don’t get paid enough for all the cleaning up and work we have to do. It’s stressful and the management sucks. This would be an okay first job but other than that I wouldn’t recommend applying here. The pay isn’t good at all for the amount of work you have to do.

Typical day of work consists of meeting up with your direct manager for that shift and 0 and finding out what you're going to be doing which is more often than not. Just going to be walking in circles for hours as long as guests are in the park. There's not much rotation between other positions, and they operate on a somewhat archaic system of seniority, meaning, if you wanted to say work front desk as a cashier, you have to have worked there for a certain amount of time regardless whether you have prior experience in doing that particular task or not. 

Not much to really learn here unless it's your first job. Perhaps kids suck?

Management all right for the most part. 

Work culture is decent I suppose 

Hardest part of the job is having little to no rotation of various duties, and having to stand on your feet consistently for your entire shift. Dealing with children, whom you're not allowed to really touch in any sense, even help them physically you must get their parent.  If they're even there, must like to drop their kid off and go do something else. Also everyone there is pretty much under the age of 25 including some of the managers but it does vary on location.

Enjoyable part of the job? 
Some of the co-workers are cool and enjoyable to interact with. No micromanagement really, some of the kids can be nice and pretty cool and it's usually just the regulars

Great and fun environment and I truly believe in Corporate’s philosophies and ethics but not every park is corporate and that’s what you want to look for. If your park is a franchise then do your homework on the owners!  Most of them around the geographical area I was positioned in, try to have you run 12-15% Labor because even though they stress safety, they are more worried about “their” bottom line. I get that it is a business for profit but at what cost?  Not having enough team members scheduled or sending them home early; puts much more liability on their shoulders, with most of them being 16-17 years of age. 

Forget about compensation according to your duties....they expect too much out of one person; while others have a quarter of the responsibility but are compensated the same or more.  Not to mention, all the training they have you do online is not compensated but you are not allowed to start working for them until it’s all complete. This can take anywhere from 6-30hrs!  

Oh and if you have ANYTHING going on in your life, just leave it at the door because working 60hrs a week on salary; doesn’t leave you much time nor money to have a life!  They want you fully committed to working 7 days a week because if you don’t check and follow up with emails, even on your day off-that is just not acceptable! Best advice-try a different trampoline/adventure park:)

Top Job Titles	Average Salary
Monitor 18 salaries reported	$10.53 per hour
Assistant manager 12 salaries reported	$18.67 per hour
Operations manager 7 salaries reported	$42,536 per year
Sales associate 10 salaries reported	$11.35 per hour
Party host 6 salaries reported	$11.04 per hour

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