front desk agent

housekeeper

breakfast attendant

night auditor

hotel housekeeper

Sleep Inn

Working in a hotel can be an incredibly rewarding experience, offering a unique blend of challenges and opportunities for personal and professional growth. From my time in the industry, I’ve gathered insights that I believe will be useful for anyone considering a hotel job, whether in management, reception, housekeeping, or food and beverage services.

Work Environment: The hotel environment is fast-paced and dynamic, often buzzing with the energy of guests arriving and departing at all hours. This brings a vibrant atmosphere, making each day unique. The camaraderie among staff is palpable; working as part of a team fosters strong relationships, which can often lead to lasting friendships. However, it can also lead to stress during peak times, such as holidays and events, requiring effective time management and communication skills.

Job Roles and Responsibilities: The diversity of roles within a hotel is one of its most appealing aspects. Front desk staff are the face of the hotel, requiring excellent customer service skills and the ability to handle inquiries and concerns with grace. Housekeeping is another essential component, as it ensures the cleanliness and comfort of guest rooms — often a labor-intensive task that requires attention to detail. For those in food and beverage roles, the opportunity to interact with guests while providing them with exceptional dining experiences can be particularly fulfilling.

Career Advancement: One of the most attractive aspects of a hotel job is the potential for career advancement. Many hotels provide structured training programs and opportunities for employees to move up within the organization. I’ve seen various colleagues transition from entry-level positions to management roles, demonstrating that hard work and dedication can lead to significant growth in this field.

Challenges: However, it’s not all smooth sailing. Long hours, particularly during busy seasons, can lead to burnout. Moreover, dealing with difficult guests or unforeseen service issues can be challenging. Flexibility is crucial in this role, as employees often need to adapt quickly to changing circumstances and demands.

Overall Experience: Despite its challenges, working in a hotel is often a gratifying experience. There’s a tangible sense of satisfaction in helping guests create memorable experiences during their travels. The skills gained, from customer service to crisis management, are transferable and valuable in many other fields.

In conclusion, a hotel job can be an exciting and fulfilling career choice for those who thrive in a lively, people-oriented environment. For individuals looking to hone their interpersonal skills, embrace new challenges, and enjoy a diverse work atmosphere, the hospitality industry presents a myriad of possibilities. Whether you’re starting out or are an experienced professional, there’s a place for you in the world of hotels.

If you do the bare minimum then you'll be fine. They don't like when you go above and beyond. If they like what you're doing they'll never tell you because you'll never see management. I guess depending on how you look at it, a pro would be that as long as you show up and halfway try to not make mistakes then you'll have basic job security. No benefits and no room for advancement. Just a steady income. It's not a bad place to work. I enjoyed the actual job duties and I loved the guests. I like structure at work though. I can't handle a broken chain of command that's invisible. I have a problem taking any sort of criticism or anything from authority figures that I have no idea who they are. If I take care of the establishment more than you do then what makes you authority over the people that are actually in the building every day. I couldn't even say the managers last name right because I didn't know him, he was not present, ever. Not a bad guy the two times I met him, nice but absent. And you cannot miss any days of work because whatever shift you work you are the only person that is ever going to work that shift so if you get sick there's nobody to cover for you. So that's that's something to think about when you apply here as if you know if you have kids and they get sick or or something like that you can't miss work because there's nobody to cover for you and if you tell them that you just have to and don't then they're going to get mad at you and then they'll cut your hours down to one day a week because pettiness runs high here. But after voicing my opinion just now I see that I am Petty as well LOL but all in all if you just keep your head down do your work and come to work then it's not that bad. I wouldn't not recommend it to somebody, if I knew somebody that was trying to work there I would say all the same things I just said but make sure to include that it's an easy job, lack of structure is just frustrating. 

Management failed to appreciate it's workers, more focus was placed on them performing sales than as acting as managers. And I for one knew my manager could not run the shift I was expected to, to save their life. Every single time I came into work it was like a bomb had gone off at the front desk. Things were not done that I know I would have been penalized for, had I not been the one to finish. That itself was frustrating but manageable. Not only that but the shift I desired and was promised when one opened up at my interview, was hired into outside the hotel. When I was told it was made into a joke. Then the same manager jokingly threatened to attempt to alter my significant other's position at their own job (not affiliated with hotels at all) because I was too good to let go to the desired position.

In addition, I was promised at my interview every other weekend off. I worked every weekend save my first because I was in training and the former Front Desk Manager's last day was that Friday. So I only ended up with a weekend on a fluke. Promises were made, next week I'd get a weekend, but it never happened.

The work itself was fulfilling and fun. I loved the guests, I loved the work. I kept busy, and it felt amazing to help people and meet new people. Overall the actual job was easy and fun. It was just management that was too much of an absolute disaster, and unorganized cluster____ that I had to seek employment elsewhere. I need stability, and I would work different shifts every single week, and even when the schedule was printed at the last minute Sunday evening before the new week began on Monday, it was always changed or altered later.

If you can deal with the insanity, instability, and general disregard for you as a person (even when management lies to your face or tries to act like they do care) then the pay and work are more than worth it. If you need stability, ye be warned. There be chaos here.

I worked at the Sleep inn for sometime. At the time I was promised a raise within 60 days. was met with no raise even up until my departure. Also, some days were 18hr days due to slacking co workers. However, don't expect long days to show on your paycheck. The owner/manager has been known to cut checks and employees would regularly gather in meeting room after pay day and count hours and come up with "errors" When I brought up my personal issues with my pay checks not reflecting the correct hours worked I was told he/she would "get in trouble" for having me work longer hours so he/she cut them in half and put some on next pay period. This become an on going problem with starting to work sometimes 24hour shifts and having to sleep in the hotel (Only one person on shift for FD).  He/she made a remark that they will be giving me a test run as manager and pay would go up. The only thing that increased was my stress level as I had to over compensate for lacking employees and maintaince was non existent and most times was overloaded with trying to repair hotel along with take in employee requests and guest demands. Again, for five months pay was not increased. I could go on but this is a basic summery. As far as the co worker they were some of the best I ever worked with (not including front desk) The head housekeeper truly gave it her all and all house keepers were kind and worked in a timely matter. It really felt like a team and I have yet to experience such a bond with co workers at any other locations I have worked. Ways of improvement would be for the owner to hire real management so the load is taken off and he/she can focus on his/her business more.

This hotel location in Rockford makes you feel like they are a family when they aren’t. The management does not care for the workers only themselves. Schedules you to work to best  convenience their own personal life and plans. They don’t pay enough and want you to work long hours with little pay. The hotel also has mold that they don’t care to even take care of for the sake of the guests health and workers health. They abuse and overwork their housekeepers and underpay them as well. They don’t respect their workers and just treat you as the help. The management is non-existent most of the time so you have to be the front desk receptionist and manager all on your own. They make you feel like they care when they don’t. They judge everyone’s work ethic when they have none of their own and they are lazy and never help with anything, but will try and correct your work. I worked there for almost a year  and offered the best customer service to the guests and never once was my hard work appreciated. They want you to work the mid shift so management can always have their weekends free and mid days. You will have no life working here. They do not respect you if you stand up for yourself instead they try to invalidate your feelings and make you feel you are the issue. I wouldn’t recommend this job to anyone. And honestly don’t feel these owners/management is equipped to run this business. They are negligent to guests health and the foundation of their hotel and they do not respect Americans. 

A typical day at the Sleep Inn and Suites downtown Inner Harbor entails answering phones and communicating with a diverse clientele whether it be making reservations or giving them directions to the nearby attractions. You are on your feet most of the day.  

I learned how to use a reservation system and how to interact with a diverse group of people from all over the world. This job gave me more confidence in my abilities as a customer service representative. 

The management is poor, honestly. They seem to care very little about their employees and does not take into account your opinion or your welfare. There are no benefits and the pay is only $10/hr which I feel is not enough for what they ask of you. 

The hardest part of the job is guests. Some are very pleasant and friendly but there are some guests ( and this is with any customer service job) that are never going to be happy regardless of how much you try to resolve the situation. For instance, we charge $15/night for parking and you have no say in that but guests will always give you a hard time and talk about how terrible that is but you have no control over that charge so you just try your best to handle the situation.

Ironically, the most enjoyable part of the job is also guests. Guests that are super friendly and interactive are the best! When a guest really appreciates the effort you've put into making their stay comfortable, it's a really rewarding feeling. You can't always control how people are going to act towards you. You can only control how you act towards them, sometimes it'll pay off and sometimes it won't. What matters is at the end of the day, you believe you did your best.

AS Recently as mid-May, 2014, I got the job to be  Desk Clerk
First day was a Tuesday, I worked a sort training shift 3;30 till 7:00, Mostly did laundry and folded, which I don't mind as a guy. (Note: at 56, I tend to like to absorb info at a slow pace, so I can take it all in) My second day was about the same shift, learned a little more about a semi-complicated computer booking software and again did laundry, which is done by the desk person. Another note here is until I can learn the computer which was getting easier, then I can try answering the phones. Wednesday comes, am told to work 8:00 AM shift to learn more about booking and check-out and have a 4 year veteran teaching me. "An hour and a half", goes by, then told by the manager who was unseen all 3 days of my whole 10 hours, that this job wasn't for me. . Evidently this company does "not" hire managers are not hands on or know a anything. I was looking forward to any career, but especially one like this, that I thought I could grow into, because I am a perfectionist. No one can learn this whole job in 10 hours. Never was so mad in my life. The boss told me I could pick up my check on Monday, that was a week ago, but I still have to drop off their shirt, which by the way has no words, because its a logo that no-one would recognize, so they must be ashamed of their name. Now I know why. Going to stuff the shirt in their mailbox, maybe tied in knots and I don't car about my check. This company is a loser.

This was the most worst experience I have ever encountered at a job.I was a Assistant Executive Housekeeper and I resigned due to poor working conditions.It starts from the management down, very unprofessional and fraternize with the employees. The housekeepers have no carts, furniture polish, no proper training for bed bugs, or not even a mop to scrub floors with. The housekeepers were told to pull bed bug linen and wash it and put it back on the beds and that is improper procedure as, the bugs can be spread through out the building that way and, I have very extensive training from prior Executive position that I could not put into play at this hotel because there was nothing to work with or no staff to work with as the housekeepers quit every other day because of frustration of not having supplies needed to work with. I reported my findings of molded curtains to management as was told there is nothing she can do about it or the findings of mattress that have blood spots on them and covered up with mattress covers. My standards was just too high to stoop to their level of uncleanliness. I have experienced management discussing another housekeepers personal business to other employees and talking down on the housekeepers that lived in assisted living facilities or received benefits from the government. I would not recommend this hotel if you have high working standards.

Do not waste your time with this company, management sucks. pay sucks. and your tips are always getting stolen. The manager likes to hire individuals  that doesn’t understand or speak  a bit of English So communicating with your coworkers it’s not there  unless you speak and understand it.  Another thing that bugs me about sleep inn is they have 99 rooms in that facility and when you first  start there the manager starts You out with like five rooms which is fine and then every day after that the manager add more and more rooms on after and let me tell you your work start time is 9 AM and then she expects you to be done by noon even though you don’t have to be done until 3. As a formal LNA I never felt those rooms were  as clean as they could been I mean hello has anybody ever heard of faction control I know these rooms could’ve been cleaner But unfortunately the manager didn’t give you enough time because  the Manager was pushing you to get done by a certain time and out the door.  Oh and let’s not forget after you worked your butt off trying to get the room is clean as possible and say you forgot something as small as a pen a piece of paper or even soap the manager would go and check the rooms and if those things or even other things were missing she would come and find you stop what you’re doing to go fix it so when she did that I would screw up your whole routine for the day. So let me give you a reminder do not waste your time you’re better than this

The job itself was not really hard, had slow days and busy days, work alone and have downtown to get things done! But on the flip side Managers don't stay late or help on busy days, managers don't come in if another shift doesn't show up, Managers expect you to do their job and be underpaid, managers will go into the system and modify your hours if they're mad at you, Management will allow you to bring your child to work with you instead of just simply not scheduling you in the days you don't have babysitters available, Management is very lazy and try to put a lot of work on their employee and they talk to you any kind of way and expect you to be ok with it. Turn over rate is extremely high, everyone quits and calls and complains about management. Everyone isn't bad there at all but Management was the worst part. Very lazy, all the housekeepers quit because management was so bad. Again per shift was pretty good because you were alone but on busy weekends when we are short staffed on housekeepers the GM and AGM will leave you alone with no help at all very stressful and emotionally overwhelming. They won't come to help you. 

Top Job Titles	Average Salary
Front desk agent 231 salaries reported	$12.46 per hour
Housekeeper 183 salaries reported	$12.53 per hour
Breakfast attendant 39 salaries reported	$12.83 per hour
Night auditor 32 salaries reported	$13.91 per hour
Hotel housekeeper 39 salaries reported	$12.80 per hour

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