sales professional

sales representative

sales consultant

inside sales representative

sales associate

Sleep Number Corporation

Let’s start off by saying if you aren’t in management you do not matter. You are merely a cog in a system of lies and deceit. There are most definitely favorites Who management caters to and leaves the rest high and dry. I am a current employee and I have to say the best part of the job is working at home. But unfortunately that will come to an end and that will be the day more than a fraction of the company quits because they cannot stand being in the call center building. One of the benefits of this job has been that it is really taught me that you are expendable and that no one else but the customer matters. When I started training went really well and you really thought you were special over the months and years progressed you realize that this company just hires anyone especially after they quit drug testing(they never should’ve stopped drug testing) If there is a supervisor position up for grabs before anyone applies they have already picked who they want they just have to follow procedure and give interviews to everyone who applied. While we were in the building there was a paramedic showing up to pick customer reps up off of the floor who have passed out whether they were faking it just to not have to use PTO or whether it was severe stress from this job. I will not get into the pay because from outside of the company it seems like a great starting rate but once you get in 14.50$ after a couple weeks feels like two dollars an hour for what you do. The job was also hazardous as the bathrooms were disgusting and I’m not referring to the cleaning ladies because they did a great job cleaning it up but the customer reps I couldn’t believe how disgusting people can be to leave a bathroom like that. Sleep number also did not enforce the personal hygiene policy. People either did not shower before coming to work or just have a bad odor which for me personally I have a sensitive nose so it definitely disrupted me. I would avoid the elevators at all cost because of that. There is also no healthy food selection just junk food because they don’t take into consideration that not everyone wants to snack on unhealthy food. There is a free gym membership program for Minneapolis Minnesota but not New Orleans which is very frustrating so there is almost no motivation to actually want to be in shape. Sleep number also takes Minnesota state fairs and Minnesota Holidays Into consideration as well but when it comes to New Orleans Mardi Gras it is an absolute no go. And as we all know Mardi Gras is a Louisiana holiday which a lot of employees have sworn that they will never work in Mardi Gras hear in their life. One time when I was at work for Mardi Gras the supervisors were actually googling the addresses of people who called off because they stated that they were not able to get here. The 30 minute lunches are not enough time to destress from your job. I would bring my own lunch and drive around on my lunch break just so I didn’t have to be there. Also for hurricanes or any oncoming disasters you will have to wait until a couple hours before the hurricane hits for sleep number to say OK you can go home. They do not take into consideration your personal life your safety or your family. My children will always come first and I have taken points when a category 2/3 hurricane came in 2018. They did not let us go until the last minute while the storm was here. But as the email they always sends out states ”We ArE KeEpInG aN EyE oN ThE StORm CLoSeLY” I guess when they say closely they meant right out the window and not watching the weather station. This company can truly be something more than what it already is. There was once a time when the AC broke it was on July 4 th instead of letting us leave they made us stay until it was fixed it had to be 90° or higher in that building and Louisiana heat and humidity is no joke .Even though we have a policy we seem to work outside of the policy for almost every customer with that being said I don’t even know why we have a policy. Personally I only think that condones the saying rules are meant to be broken.  If Minnesota has a snow day they do not have to come in to work and will not be penalized whether they have PTO or not but if New Orleans floods which it does quite a bit we have to be at work otherwise we will be penalized and to my understanding snow is a natural element in Minnesota while more than 3 foot waters in New Orleans are not natural regardless of if the pumps are working or not it’s not our fault . Living in MidCity New Orleans as I do you would understand how frustrating this is .I’ve also realize that sleep number Call center is like a prison if you were not in a clique or In a group of friends you are the odd one out and everyone is after you . So for those loners out there you might want to find a buddy or a group personally I like to go to work and not speak to anyone except the customer and I don’t even want to do that .The accrual of PTO is too slow and you either have to take a leave of absence or be very sick like Covid sick just to get some time off.....now with all this negativity let’s say something positive I have met some amazing people at this company a lot of the supervisors the ones that are still there were amazing. 
They have coloring contestS it reminds you of being in kindergarten all over again. The mandatory overtime is either good or bad I personally enjoy my life outside of work so I would prefer not to have the mandatory overtime. If the company is desperate for people to come in they will have a raffle some other prizes are outdated Beats by Dre and Amazon Alexa. If you do something outstanding instead of more pay or wow points you get a pizza party which people seem to go crazy over and if you ask for something like vegan or vegetarian everyone looks at you like you’re crazy because you have a personal preference of what you consume when in reality if you do something outstanding you should get more money. They have a pretty big break room that is full of junk food and soft drinks. They have a relaxation room with a sofa and a TV. There are also board games card games and a lot of other stuff Regardless of only having 30 minutes to do any of those.

The commission rate keeps dropping, (6 times in the last year) while expectations keep spiking, and if you don't hit your goal a few times they will fire you without an explanation or a hint of advice. They just raised everyone's goal and lowered our commission by 30% 

You will have to make cold calls all day every day like it's a bad used car dealership. You won't make any money from these calls, in fact you will barely get paid for it. It's just busy work, it's demeaning and you will actively infuriate customers who will yell at you constantly. But you will be fired if you don't do it. 

They will tell you there is a ton of training to prepare you for it. And there is actually alot of training available. But you won't be able to do any of it because they won't give you time to do it. You will be thrown into role with no time to prepare and no idea what you are doing. You will have the same goals as everyone else. You will be fired if you don't perform to expectation. Good luck!

You will work every weekend. They will say you can take one weekend off a month. But the only money you will make is on weekends so you can survive only if you don't like seeing your family at all. Then management will remind you not to call them on Sunday because they are off on Sundays.

The product is extraordinarily overpriced, but the customer service branch will not take care of customers at all after they make payment. They will actively lie to customers to avoid paying out on their warranties. These customers will call you every day furious, there is literally nothing you can do to help these poor people. It might as well be a different company altogether. The delivery team is outsourced and they are even worse. Customers will return the product. You will lose your commission even though you did everything right, and everyone else did everything wrong. You're the only person negatively affected. And no there isn't a thing you could have done about it.

The product will break all the time. You will get calls nearly every day. You will give them the customer care number. Customer care will obfuscate, blame and lie to the customer. You will get furious calls. You will have to just take it every day. You can't help, you have no power or authority. But you can't tell them that. 

The upper management is laughably bad. You will get hilariously ridiculous directives and you will chuckle until you feel empty inside. But for the most part management leaves you alone, until they fire you. Except for the inevitable Conference calls that in no way help you improve your business. Or when they are reminding you to do your stay busy work. Unless, of course, if you try to give feedback. Then you are labeled as"negative" and they will micromanage you until you quit or they find adequate excuse to fire you.

There are no raises. And you will be looked at as if you're insane for asking. They will give you a pay cut though every year, and will tell you, just work harder and sell more and you can make the same money. As if there were any other leads to sell to. 

There are negative reviews EVERYWHERE about the company and product. You will constantly field questions about why it's so bad. The complaints will be for the most part legitimate. How good are you at lying? You will also be yelled at for lying if caught. They won't punish you for lying, it's expected but they will give you a slap on the wrist and a talk about integrity.

You will also be held responsible for lagging traffic and sales due to negative reviews, and the incredibly irate customers they actively took advantage of. So it will be coming out of your commission check. Until you get fired for not hitting goals. 

They will price gouge people under their warranty. So when you sell the sweet old lady who just had double hip replacement you will have to live with that on your conscience in your quietest moments.

Management doesnt't care about you at all. Not if you're a 20 year veteran and top salesperson. You will get a "good job for yesterday" maybe and then a "do even better tomorrow or we will fire you."

They will talk about work life balance alot, then they will expect you to take work home with the tablet and always be on call on your personal cell phone that they don't pay for. If your WiFi that you pay for (they don't even contribute) isn't good enough, you may be penalized for not being able to work from home.

It's an easy job. It's not a career, it's not long term viable. You won't make alot of money anymore... And commission will likely decrease further.... But they will tell you on every call how much their stock options are increasing and how much money they are making. Them. Not you. As if that means something to you. While they are actively taking pay away from you. They are extraordinarily out of touch with their customers and employees and it will eventually collapse probably sooner than later. 

But if you have no conscience, are great at lying, with no remorse or human empathy, don't need alot of money, have no self esteem, don't mind insane employee turnover on every level and don't mind doing demeaning busy work and getting yelled at all day long while not being enabled to do anything about it..... And don't have any other job prospects..... This is the perfect job for you!!!!!

Social - It seems the company revolves around diversity for the sake of diversity. Communication is one of the keys to most successful companies, but diversity of languages throws a wrench into that mix. There were so many languages within the warehouse that there was little in the way of effective communications. As with so many companies now-a-days we had our fill of meetings; every morning, after lunch, at least once a week, monthly, unannounced. and quarterly.

Operationally - The mid level mgmt. works in opposition to itself, and largely due to production quotas they act like warring tribes or factions. The back stabbing at the mgmt. level is embarrassing, and glaringly obvious. The company seems to be very successful if profit is the only measure. There was one manager who stood out, and worked hard in her relatively new position over the shipping and receiving departments. The plant manager was largely absentee. He spent more time away than he did onsite (I can't speak to where he was or what he was doing while away, it could have been business related, but his midlevel management needed daily direct supervision to function properly).

Quality - Working in a capacity I did, I knew very early on that I would not buy one of their products. The raw bedding materials came in rolls (TIC), the handling of which exposed them to all manner of contamination from within the warehousing environment. They had a quality team, the leader of which was often an absentee manager, granted they were opening a new location in CA, but even prior to this I seldom saw her participate with any focus on quality. The air bladders came from somewhere in the old Eastern Bloc countries. The most complex components were the pump assemblies, which aside from the PCB's were assembled in-house. 

The Work - It was pretty straight forward. Drive tractors between the two warehouse locations, move product, receive product. Where it came apart was in the inventory control. This made it a very physically demanding role. The TIC material came to us in large metal cradles, not sorted, and had to then be sorted, and restacked. This effort was time consuming, had to be repeated at least once a week, and could have been avoided if there were a functional relationship with the supplier as to shipping the loads the way the company needed them. This material also had to be rotated (aged) for presentation to the internal manufactures (cutting and sewing). There was no standardization for receiving materials outside of TIC, and this created an inerrantly error-prone process (I was caught up in it on more than one occasion). Since most of the sewing teams did not speak English, at least not as a primary language, the ability to interact with others outside of our receiving team was largely non-existent. There were a few motivated and quality individuals that worked there, and it seemed that most felt stuck. They worked on a JIT manufacturing flow, and in the 8 months I was there it seemed we would shut down some component of manufacturing every other week due to poor forecasting, or parts suppliers. 

Of course the worker always thinks they know better than the management, and the generic predisposition of the workers is mgmt. says they listen to the workers, but pride prevents them from larger implementation of ideas. Sure, if a person wanted a micro change, and it was not cost prohibitive, it would be implemented. Otherwise, the MBA ideologs would hold meetings, create mission statements, roll out prognostications of pending successes, and banter about words like Synergy, Actionable, Mindshare, Drill Down, Best Practices, et al; all of which are hollow without buy-in and proper implementation of actual productivity changes. 

I'm working retired, so to pretend to be overly invested emotionally would be disingenuous, on the other hand I would like any venture I invest my time in to be successful, as such if I saw a problem I always came with the problem and a proposed solution. 

The company could be so much more, unfortunately profitability and management bonuses seem to be the only markers for success.

Overall, the corporate culture is pretty good, they sell a good product, offer a nice employee discount,  and their yearly bonus is based on company performance, which keeps favoritism out of it. They have a good strategy and are gaining market share. I expect that they will do well in the future as a company. I was in Corporate IT.  It was great there for a long time.  Very political now, which has driven a lot of division into the department that was not there prior.  You must have a certain VP like you in order to be taken seriously.  You can be completely inept and survive if you have that stamp of approval.

There are three areas where IT is performed.  Corporate IT and two business units.  Corp IT is the equivalent of a startup that finally made it back in the late 90's/early 2000's. Development practices are at least 15 years behind the times. The most advanced tech they have are virtual machines. They will not use it unless they can buy it from Oracle or Microsoft. Primarily Oracle. New ideas and tools are almost never brought in as they will not let anyone attend training or go to a conference.  There is literally no training budget.  You have to beg for it and have a very low chance of success. New employees quickly develop "the look" as they realize how backwards things are. After that they either leave fairly soon or quit recommending anything as they get treated like a leper for doing so.  I also would not consider anyone director level and up competent in role.  There are a few decent managers, but it seems like they have given up on trying to improve things.

They have tried to put in some process and structure, but the VPs and CIO toss them aside whenever they are inconvienient.  Sr. Mgmt will promise an arbitrary date to a business leader and crush the implementation team to make the date.  There has not been a major release without significant problems in probably 5 years.  There have actually been developers in tears about it as the Sr. IT Mgmt will spin it up the chain when the people doing the work know it isn't going to work.  Then the implementation team works 24x7 for a couple weeks fixing/getting it to work.  All on the live production system which wrecks all kinds of other things because it can't be tested prior to putting a fix in.

The other two IT areas were eventually pulled out of corporate IT because of the ineptness of that department.  It is well worth it if you can get onto one of those teams.. They actually do go to conferences, bring in new tech and ideas, etc. People on those teams seem pretty happy.  The only gripe I ever heard was that the collaboration aspect is taken to a bit of an extreme.  One area has been outside Corp IT for most of their existence.  They are doing really leading edge stuff and would be a great team to work for.  The other team came out of IT fairly recently. They are under the same org as the first one. They are way ahead of corp IT now, but are not as advanced as the other team. They are moving steadily in the right direction.  It just took some time for them to run the legacy leadership from Corp IT out and get some good people.

I left, so obviously not a recommend in Corp IT from me.  Was the best job I had ever had for a long time and didn't think I would ever leave the first few years.  Made lifelong friends. Now you will work long hours, often.  The environment is complete chaos and people have been really fleeing the last 6 months to a year. I suspect it will be increasing as I have had a lot of people reach out looking for opportunities.

My interview was wonderful.  .my interviewer called the staffing firm to start within 5 minutes and I started the next day.I had quit a job this was more money, and the company. I thought had a great reputation.  I arrived on time and waited, 20  minutes for a manager who told me they had no idea I was going to be there at all.  I was taken up stairs,   to sit with someone who was going to train me.  The first day I watched as they answered in bound calls, 2nd day I started answering calls, third answering and  manuvering the system .  Perfect..I went to the floor.  The three days I was there I never saw a manager unless it was to answer a question re an account.  I arrived on the floor.  The manager again had no idea I was coming to the floor.  I was given a desk and the manager left.  I had no sign on, had not been shown how to sign in the system, or how to get into the phone system, while in training or sitting w ith this man individual .The person I sat with told me they did not use the dialer upstairs.    I  not been shown how to use the dialer .  Within 5 minutes Of being on the floor I was told we were working the dialer.  Great , I had no computer sign on, no phone sign on, had never worked the dialer and the manager had just walked within my first 8 minute if being on the work floor.  I waited thinking she would come back.After she had simply walked away.  She never came back .  I found another manager who gave me her sign on, for both the phone and computer.  I told her I had never been on their dialer as they. As they did not use it upstairs.  She good we do use it here, showed me quickly within 10 minutes how to use it but she did not show me everything in 10 minutes and left. I was nervous, asked my coworkers a ton of questions, and made it thru my first day alone on the floor. Again no manager came back to see how I was doing for the last 5 hours on the floor.  A training class taught by an actual trainer had started the day before they learned more in a few hours than I did in 3 days by a coworker .  I received a call the next day stating I was being let go because I had not learned quick enough.  Shocking, no manager follow up, they kept saying they were not aware I was coming, no sign on for the phone computer which I was never down how to sign into, and dialer traing for 10 minutes , and I gave up a job for this one.      I have over 20 years in customer service, problem solving etc, and on computers.and a double degree.
  These 4 days were days the worst days imagiable I was working for a company that stated they never knew I was supposed to be there, and clearly  showed it. These days where chaotic, unorganized, non efficient  a nightmare. Employee beware.

Sleep number is a big company and has  loads if benefits for joining them, but its not for everyone.
Their 401k has a tiny 3% match. Their health plans are quite the opposite they are priced far better than the marketplace and with an HSA plan they will contribute $500 (single), $1000 (family) spread throughout the year in addition to what you contribute. Unfortunately, it's not a lump sum like past years.
From what I've learned in a short time, they have an online learning platform that offers training but getting time to actually train, like right away, is pulling teeth. So alot of people are just thrown in the deep end to sink or swim. Additionally, if you have questions they may not get answered and if they do they usually quote policy which can be difficult to understand.
In a home delivery position, you arrive at the warehouse and Hope the freight is there. After locating the freight. You have to wrangle a forklift driver to move it to you, don't dare grab a forklift or pallet jack because you are an outside vendor. Once you get your freight, now you load, strap, contact 1st stop, drive, arrive. Walk through. Will it fit, did the salesperson promise something that's not policy, they did. Inform customer we can't do that. Angry customer, do they still want it. Yes/no. Install, demo. Hope for a positive review. (If you get a negative one it affects bonuses and raises, even if they negative responses have nothing to do with you but have everything to do with sales. You still get the bad scores).
Speaking if scores, the faster you get your jobs done over 3 months, you get a mediocre bonus, which rough figures out to 1 months hours saved for said score.

Delivery is labor intensive at times, days can be long especially when the route controllers have you doing a star pattern across your coverage area, waving at other employees as you pass them going the opposite way.

Management varies from location to location. Some are very good and around to help. Others don't know anything or anyone in their market except by phone.

Last thing, work/home life. You are expected to be to work 100%, no regard for family illnesses or even your own. When you do call in, they use your sick days until you have none, then use your vacation days, mind you they knew you didn't want those.
Any days you need off need to use pto, no exceptions. Once you are out, you get unexcused absences. After 3, termination, even if you called in sick with flu but not covid.

All in all, good job if you don't get sick or have a family. Not good if you may get sick or your children may get sick and you have to miss work.

Please read my whole review if you are considering the job as a field technician.

 Sleep number says they care but it never really feels like it. I would recommend not being one of their delivery drivers. They go on and on about their amazing benefits but then you come to find out that it was all mostly to good to be true. You can move up in the company but a vast majority of the time you will have to relocate to a different sate. Coworkers can make or break your time with the company. You're gonna be in a truck with them for up to 12 hours a day. Leadership change is often and you can go from a great boss to someone who doesn't care and wants to come in with an iron fist and try to fix the things that aren't broken. This is not a job for someone without a very flexible schedule. Don't plan anything during the week cause you'll never know when your gonna be off for the day, they can throw random stops on you. Also don't hope to always get 40 hours because freight won't show up half the time. The bonus is a joke, the whole team is put together on an efficiency scale. If one of your coworkers is so sick for example they have to go to the hospital and you have to cancel a route because of it, you will most likely lose your bonus. The amount of people you have to call to fix one thing that was messed up from freight either being missing or damaged is insane. Way to many steps for something that should be so simple. They have a huge problem with salesmen telling the customers whatever they want to make the sale and you will be the one to deal with it. There is no recourse for the salesmen. Some customers can be great but more often then you would think the customer will expect you to bend over backwards for them because they bought an expensive bed. Keep in mind you are in their homes up to 4 hours away, how comfortable would you feel with a customer yelling at you in that situation? My job came to an end when I decided that I was not being paid enough to do all the things they have asked with a boss that would be breathing down your neck trying to flex his superiority. This job can be very dangerous and mentally exhausting.

What is the best part of working at the company?
Coworkers and store managers were great.

What is the most stressful part about working at the company?
Upper management is so disconnected and uninvolved that they don't give anything constructive to actual customer facing employees. They do not know names,  they do not visit their stores and they are black and white numbers only. When a customer facing employee sends critical concerns up the chain of command the employee is criticized and belittled. You as an employee will be required to lift up these massive heavy beds and trouble shoot and resolve display bed challenges. You will not be trained or have any assistance whatsoever. Then you will be held accountable for the display beds. The CEO down to district management are only concerned with shareholders and have zero understanding or involvement with the boots on the ground. Despicable and highly ignorant behavior is all you can look forward to. I strongly question the experience of upper management and my personal opinion is they are college educated however wouldn't understand most sales or people in general. Reading a book is not practical experience and your 90 day new hire resignation percentage is strongly supporting my statements.  

What is the work environment and culture like at the company?
In store level there is a massive amount of talent and people of integrity. The opinions these employees have of those above is strained. They carry the weight while others reap the benefits and it is a environment that breeds resentment exponentially. 

What is a typical day like for you at the company?
Maybe between 3 to 10 possible customers. Overwhelming amount of pointless busy work. Also anything you do on company ipads is recording video and audio. This includes when you are home and need to jump on a meeting. It's unethical and immoral for them to not disclose this. A high ranking corporate office employee advised me of this during one such meeting.  No disclosure,  no small print, no contract,  no agreement. Yet they are not held accountable. BEWARE BEWARE BEWARE!!!

I am a current store manager and overall love my job. Best part of the job is helping the customers. The product helps so many of them get quality sleep which most people struggle with. 

I created my team and they are great! We are able to work around each other's schedules which gives us all a great work-life balance.

Pay can be great but it will depend on your specific store location. I manage a lower volume store and it can be a struggle to meet sales goal, especially in this current economy. The company knows consumer confidence is down yet gets on your for not meeting your goal even with high conversion and other high KPIs.

Stores are mostly made of 3 person teams. This can be difficult when people inevitably need to call out. This is why culture in your store is so important. Creating a safe environment where your team feels like they can be themselves but also knows they have tasks to complete is how I managed to build such a strong team. 

You are required to make cold calls to past customers and to potential customers that visit the website. This can be stressful because no body wants a call from us. I have been with the company for many years and can count on two hands how many mattress sales I have received from these calls. Considering we make about 30 calls a day, the percentage is extremely low.

The benefits are great. Health Insurance is overall good and cheaper than I have seen in other companies. Paid time off is probably the best I have ever experienced. Vacation and sick time is separate and maxes out which encourages team members to use their hours so they can continue to accrue.

Worse part of the whole job is during the slow months. You can go days without seeing a customer and it is easy to get down when you are being hounded about selling yet customers aren't walking into the store. They claim that is why they require you to make cold calls but the success rates of these calls are so low that they are not helpful.

Overall, there are more pros than cons to working at Sleep Number in my opinion and I would recommend the job to others







In-store, you'll work with and and for nice people with everyone's best interests at heart. You'll find more trouble the further you look up the chain. With a new CEO, perhaps these things are being put on the right track, but over recent years corporate decision making and leadership has been all over the place. Sleep Number continues to introduce new products and services with seemingly no market, and doing everything possible to complicate and remove the tried-and-true streamlining from the sales process. People aren't buying at nearly the same rate as they did even just a year ago, so stagnant wages mix with a faltering market to ensure you work harder than ever for less reward than ever. I'm personally on-pace to make almost $10k less than in 2024. The company brass cite these revenue losses as a reason to freeze the 401 match and refuse any bump to the increasingly less-viable base pay, but show no hesitancy to pamper C-suite employees just as much, if not more than before. If the company is losing money, perhaps a good idea might be to stop dishing out hefty bonuses to the folks largely responsible for such losses in the first place. The only change made to pay over the last few years is an additional commission tier for exceeding your sales goal exorbitantly. This would be all well and good, if goaling wasn't heavily calculated from what we did in previous years when traffic was substantially higher. The message from corporate is "if you want money, sell." They'll continually refuse to admit it, but right now there's next to nobody to sell to. If you don't just magically "go out and win," the company treats you like you don't WANT to win, failing to acknowledge that traffic is the X-factor of what we do, while simultaneously being the least controllable aspect of our day-to-day activity. While putting out hundreds of cold-calls makes you look busy, it does next to nothing for anybody.

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