sales associate

sales consultant

delivery driver

warehouse specialist

Sleep Outfitters USA

The day at Sleep Outfitters is pretty straight forward. You're mostly either opening or closing as a manager or 'second', and you sell the product. It's normal to only have two employees per store due to traffic and the industry itself.  Hours can seem very long with a lot of down-time, especially with requested overtime. Stay productive. Store location matters regarding everything. Normally, it is strictly 40 hours/week unless more is approved by management. Time management is key for work-life-balance. Overtime opportunities depend on your district leadership and your capabilities. In the mattress industry, you have to believe in the product, and you have to be willing to provide people life changing sleep while providing exceptional service. It's mandatory in order to be successful in this space. This is still a competitive sales environment, but it is what you make it overall. Pay structure is unique, and it can be a livable wage depending on circumstance but you have to work hard for it. It can be rewarding. I enjoyed getting to know the guests, and helping them with their needs. Some of these interactions provided me with lifelong  friendships, wisdom and memories. Culture is good. Many people have been with the company through the organizational transitions for years. You can depend on them for leadership and help. The hardest part about the job is the down-time, escalations if mistakes are made, and sometimes the people you must interact with mainly. After a year or so, you'll know if this is something you can do longer or not, and if growth is what you're looking for, it is there for you. If you're high-speed and/or essentially looking for fulfillment beyond comprehension, this is not for you long-term unless you want to be a leader. Please take this advice. I have no regrets working with this company for two years. If I had to do it all over again, I'd time manage better, lean on management more for advice, consider my health more, and take the industry more seriously as it truly is important. I just had to move on for personal goals. Interview with the company and ask a lot of questions. Be yourself! It's okay.

Overall the company is trying to improve (we thought). However, the upper managements gets very lost in minute details and forgets to congratulate the "team" on the top performances during two very rough years. They'd much rather drag you through the dirt about review percentages and write you up for failing to maintain a 22 % or higher review rate monthly.  Yes, you may be performing well, hitting and exceeding volume goals, have great referrals, but my goodness, if your reviews are down... You will face disciplinary action!!

There are definitely some challenges in the industry with stock. You can make pretty decent money, but definitely depends on the store location and your ability to close, and if something is in stock or not.  You must be an excellent closer as you are lucky to get 1-2 customers a day. Some days, you won't have any. 

This is a specialty retail store. We are open later than most stores need to be.  Most stores rarely see any traffic after 6:00PM. 

Extended Holiday hours now-a-days just adds extra burden onto the sales staff with no more compensation than normal. 

You need to be good with having a lot of downtime and listening to the same 4-6 songs on a constant piped-in loop. You need to be able to cope with having no customers in a day or so, then having several at a time in other circumstances, and be able to keep your store looking great at all times. 

The District Manager has no idea how to speak to people, encourage people, recruit, train or retain people, CEO seems open and friendly on weekly pre-recorded calls but is extremely disconnected, They ask for feedback CONSTANTLY but then fail to make any type of positive changes.  

If you are a skilled salesperson, take your talent somewhere where you'll be appreciated for your skills. Here you will be expected to perform from phone and in-person scripts. 

Although there is a lot of disorganization between the warehouse and the sales associates, A LOT of down time, hard times with very few sales, and a high risk of turnover, especially if someone doesn't do their job right the first time, over all I liked my experience with Sleep Outfitters and it is definitely the best first job I could have ever asked for because I got to see the good and bad of everything in the work force and it gave me amazing skills to use in future careers. If you're in the right store there is a lot of potential to make good money but advancement into management and even into better stores is hinging on impossible, don't get me wrong, it can be done, but it is very difficult. You have to be very driven for this job and not only enjoy selling and customer service (because this makes up 90% of the job) but you must do it well consistently to make good money. This job can be amazing for the right person but definitely isn't for everyone. Do your research and get the truth before accepting any job position from any company, not just this one. There are people that have been with this company for many years and I can see why, if you like the job, work hard, and can stand the downfalls of it, stick with it and learn everything you can from those more experienced than you, (that's what saved me) and you have the potential to be great. I don't recommend this job to anyone who hasn't been in the sales or marketing fields before though just because of the high level of stress and low compensation for those who don't know how to sell efficiently.           

What is the best part of working at the company?
The company, they have all the right priorities. Not only do they care about the guests they serve, they also care about their Outfitters. The hours are great except for 2 days out of the week you might have to work open to close. 
 Overall if I could have I would’ve retired from SO.

What is the most stressful part about working at the company?
Maybe working all the holidays except for Christmas and Easter

What is the work environment and culture like at the company?
Very supportive and willing to help. If I didn’t have an answer, I knew I could call on any of my coworkers that had more experience to help. Our DM was more than willing to help and very motivating.

What is a typical day like for you at the company?
Most days you might see 1 to 5 people on a busy day you might see 10 to 15 people but it was never stressful it seem like I never had more then 2 separate guests at a time. You demo the mattress and adjustable base and give  product knowledge about  what you are showing them. If you can do that in a confident way, you will make good money. If you can really get invested in your guests you  will have nothing but success there.

Product is easy to sell. Commission is 14%. Guarantee Pay of $15 hr. for first 12 weeks. 401K on first day. Health/Vision/Dental/Life after first 60 days. Employee Discount (currently suspended until 2022)

Long work days. Only 2 employees per store (which can be a good thing for $ making) but little room for sick days and schedule isn't as flexible as it would be with more employees. Employee Purchase Program is currently suspended until 2022 due to inventory issues. Training could be improved. There is a LOT to learn about Mattresses and Sleep! Some employees are rushed through training which is understandable to an extent, they are experiencing staffing issues just like everyone else.

Not all geographical locations are the same.  Some stores could easily close on Sundays and save $ and let employees spend more time with their families and home life. Store hours should be adjusted accordingly.  Not all stores have a customer base on Sundays and rarely any customers at 10am.


I've worked for this company for over 2 years now and have been surprised at how much growth & opportunity this industry has had even through Covid!  With more people staying home the mattress/sleep solution sales have certainly hit a boom, which has helped in earning potential as well.  I was a bit scared to try out a commission based job, but have been pleasantly surprised at how much I've made.  Yes you still go through slower periods of the year but those peaks help balance overall, and there's no cap to how much you can make.  It's all up to you to show up & get a little better each day!  The company has a great focus on finding the right solution for the customer vs just pushing you to make any sale.  Having a huge mogal of Tempur Sealy  as our parent company has given us the best stock availability to serve our customers quickly & help our employees grow.  If you are a people person who knows & loves the value of a great night's sleep I would definitely recommend Sleep Outfitters as a great place to work!

This is a retail sales position, but you are encouraged to generate sales through marketing, because the marketing team won’t. There are very few advertisements for sleep outfitters because they are owned by tempur-sealy who pay to advertise products instead of retail locations. They want the sales process done their way, often prioritizing getting online reviews over getting actual sales. Micro management has began rearing its ugly head here, with more and more trackers and metrics being inflicted upon sales force. Matching their method can get you promoted as openings arise, and not matching their methods can result in punishment or firing. Very high turnover recently, and the hours leave little to be desired. A good day is split between the 2 people running each store, a bad day is a 10-8 alone. Offer pay plans that emphasize commissions and another plan with a higher hourly rate. 

Commission sales. Typical ups and downs of that. If you are a natural salesman and they put you in a good location, you will be okay. If you are just starting or are thrown into a low traffic area, you will starve. The training is subpar because the “leaders” are all hired from the outside and they’ve never done mattress sales so they cannot interpret the data correctly. They blame their salespeople for stuff outside their control. The best part of this job are the customers. The upper management is awful. Poorly ran company with no communication. They fire people for no reason; culture is toxic. They fire people for “low numbers” without trying to coach them, and they fire people with “high numbers” if they adapt their process to what works. No wonder the company is going under. Do yourself a favor and pass on Sleep Outfitters. 

The company has been going through new ownership and rebranding.  I hope they do well ultimately, however the experience sales staff has in low performing stores is awful.  Very low money earning potential in some areas and threats coming from upper management about losing your job if you don't act exactly like they tell you. Compared to other mattress retailers, their benefits are awful. They find any way to punish/take money away from you while you struggle on a minimum wage pay check and see maybe a handful of people a week, if that. Customer experience will probably be good, but they severely overlook staff experience. Maybe a year from now it will be better, but right now I would not recommend this employer to my worst enemy.

I really wish Sleep Outfitters would've been more successful here in Chattanooga. They're a great family oriented company with a good sales process, good products, and great potential. I guess their corporate folks at the time though had them expand too fast. They opened up two stores here, rushed a grand opening, only hired 4 people (it was just me after a few months), then went on to the next town. We told them if they wanted to stay in business here we would need to push much harder against our local staple in the community mattress store. After only about 6 months and 8 new stores they went bankrupt and had to regroup back to Kentucky. 

Top Job Titles	Average Salary
Sales associate 56 salaries reported	$64,950 per year
Sales consultant 2 salaries reported	$65,780 per year
Delivery driver 29 salaries reported	$45,448 per year
Otr 38 salaries reported	$19.52 per hour
Warehouse specialist 1 salary reported	$19.50 per hour

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