sleep coach

bilingual call center representative

customer service representative

it project manager

database administrator

Sleep Solutions and Services LLC

I've been with S3 Resupply for nearly five years, and my experience has been fantastic. As a SaaS medical resupply company specializing in live calling and various other services, S3 has provided me with a fulfilling journey. I initially joined as a sleep coach with zero experience in the field.

The training process is comprehensive and builds, starting with the basics and continuing with additional training once you're actively making live calls. The Trainers here are truly excellent in what they do! 

The support system is great, with Team Leads and Team Lead assistants readily available to guide you. Being part of a team creates a sense of belonging and a genuine work family.

During our calls, we educate patients about resupply, assist with order placements, and handle any customer service inquiries. The company sets clear, achievable goals, and introduced bonuses on top of the base pay. As a sleep coach, I was never bored, and the potential for earnings is impressive. Top-performing coaches have earned substantial bonuses, sometimes reaching $500-$600, in addition to the hourly pay, currently up to $16.

For those people seeking a work-from-home opportunity without a commute, S3 goes the extra mile by mailing you the necessary equipment. The company is constantly innovating, offering perks like the option to work four days a week upon achieving your goals.

While not perfect, S3 is committed to improvement. The management team is responsive and strives to make the sleep coach role more manageable. I've found S3 to be a place where my career can grow, and I appreciate the fair and supportive nature of the management team.  Highly recommended! 


The pay is low, the level of professionalism is lower.  This company is ran by back country rednecks.  There is no technical support.  The platform designed to complete your job task was poorly coded and fails regularly.  The company will provide you with outdated, barely functioning equipment, you are prohibited from using your own computer, even if there's stops working.   
 When the outdated, poorly functioning computer stops working...and it will...the company will NOT send you a new box. You will require you to work without compensation to troubleshoot or replace the equipment.  The platform used is basic, and easy to learn.  However, the training is 2 weeks of a google meet where some girl in a trailer goes over things that will not pertain to your daily job task.  One the last day, you will be given a test to see if you retained the information and told to practice doing your job on REAL PATIENT ACCOUNTS without any guidance.  My first day, my team lead and team lead assistant had a power outage. 
 I was alone, doing a brand new job, but I was a fast learner, and excelled very quickly and made more than enough money for the company, sending between 30-45 cpap mask out everyday. 
 There is no new hire orientation.  You will never speak with a HR representative, no matter how many request you make. 

The job itself is not difficult. You call/answer calls about placing resupply orders for CPAP machines. You are trained for two weeks, but training mostly covers policies, not updating equipment, or fixing issues with invoicing. You are required to take a test on the last day of training before you are placed into a team. The test is mostly over policy, not about your daily work or how to do tasks. You are told that you will be part of a team, yet your messages often get lost in the team chat because so many new people have no idea what they are doing that it is impossible to get help, especially while you have a customer on the phone and they want your call time to be under six minutes, which is fine if you stick to your script. Team Leaders are constantly pulled for meetings, and you are left with one member of the team trying to help everyone. The job itself isn't stressful, it is the management that is. Your metrics are also placed on a chart and sent to everyone on your team so everyone can see what everyone else is doing well or poorly in, but no assistance to improve was ever offered beyond my initial observation. I would have liked to continue on with this company, but management made it nearly unbearable. I didn't even last a month in this position before I had three panic attacks in one day and clocked out. 

Training is 2 weeks long. m-f 8-5 CST. it went really well! the instructors are awesome! 
When you get put on the floor.. its a totally different story. I was fortunate enough to have a great team lead, but the upper management just is not good beyond that. When you put in a two week notice, don't expect to work that out. they will get you to join a video call and then tell you to "go ahead and clock out." 
You will more than likely receive a phone call from the supervisor and they will probably be very rude when telling you to return the equipment. (oh that's a plus- they supply the equipment.)

The job itself is repetitive. you are making phone calls the entirety of your shift. You memorize a script and place orders all day long, so if that's for you, knock yourself out. 

as far as workplace culture, most people are nice. I have noticed there is a group chat for when you're working if you were to have any questions.. you probably won't get an answer lol

Definitely not a company you can grow in or would want to be with for a long period of time, very repetitive calls and you work as a 3rd party so your advice on what would help S3 elevate, totally disregarded. Not for customer service representatives that take pride in showing their customer service skills. It's more of a make the call, try and sell products to the patient and get off the phone. Make sure you go over all disclosures, ask questions, place the order, and wrap up the call in under 6 minutes. Doesn't matter if they can understand you due to how fast you have to talk or if they're elderly and barely know what your calling about, 6 minutes or less! 

The most demoralizing place I’ve ever worked. Get ready to leave voicemails your entire shift and be blamed for customers not answering the phone. 
Their only solutions to “help” you are to sit in on calls and tell you everything you could’ve done better. The customers are mostly old, angry people scattered all over the company. You will be blamed for issues other coaches caused. Managers are totally useless. Most of the customers think we are scammers calling. I only made it seven months and the hit to my mental health was not worth it at all. I would recommend anyone with a shred of self-esteem stay away from this place. 

This job isn't for everyone, it is a work from home position. I've been with S3 for close to 2 years and was promoted with in the first 6 months of employment. The management and leadership teams are great and very supportive. The sales goals are very attainable! And the attendance policy is fair and consistent. 

You get 2 weeks of paid training, the equipment provided and you're set up for success. The team leads and trainers are there for support after training as well. 

I do see the negative reviews for the company that say they don't have support from supervisors, that was never my experience. I love my job! 

I highly do not recommend the job to anyone. The job consists of you calling patients about sleep supplies and you are representing multiple different companies from across the country . When we are calling them, our company does not show on caller ID, so they think we are scammers because of questions we ask. Also , we do not have an option to place them on hold , which I think is unprofessional . Overworked and underpaid . The workflow consists of checking emails , voicemails , new orders, follow ups and auto dialer . For our responsibilities , the pay should have been much more . Management was not helpful at times either .

My team lead that I worked with was absolutely amazing, I have no complaints with her! However, the company as a whole has some issues. The pay is very low for the job we are required to do, and there is a LOT of micromanaging from the higher ups. You're lucky to get maybe 40-50 people to answer all day (out of the 200 calls you're required to make), because most people think it's a scam, and if you don't meet their metrics, you get pulled in for a "meeting". Their attendance policy is also extremely unforgiving, even as someone with a disability. Dr's notes aren't even enough to forgive an absence, that point still counts against you

What is the best part of working at the company?
Working from home is the only thing good about working at S3… The Pay Was Horrible 

What is the most stressful part about working at the company?
Making you Saturdays for Overtime 

What is the work environment and culture like at the company?
Worked from Home What kinda of answer do you want

What is a typical day like for you at the company?
Stressful Stressful Stressful Stressful Stressful Stressful  Stress I said what I said

Top Job Titles	Average Salary
Sleep coach 12 salaries reported	$13.00 per hour
Bilingual call center representative 6 salaries reported	$16.00 per hour
Customer service representative 10 salaries reported	$22.00 per hour
It project manager 6 salaries reported	$92,500 per year
Database administrator 4 salaries reported	$67,500 per year

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