delivery driver

operations manager

Smart Solutions and Logistics LLC

When I started in the later part of 2024 I had no problem getting hours and had opportunities of overtime during the holiday season. After the holiday season I noticed a huge change in my work load, most weeks I may get 3 routes a week which is roughly 27 hours. In order to maintain receiving benefits you need to average 30 hours/week, and in order to do that I had to slow down each day just to keep them. They have a round up bonus to entice you to work faster and harder so you get paid 10 hours each day instead of 7 if you work faster. It’s nearly impossible to get this bonus since the camera in the vans are watching your every move and will dock you for little things that don’t matter. The biggest problem that this DSP has is that they are hiring NONSTOP!!! During the last month I was with them there was on average 10-15 extra drivers each day that didn’t get a route. It’s not fair to great or experienced drivers. It seems like most everyone is only working 2 or 3 days a week, so that the company can get around paying for benefits for many people. If this DSP was smart, they would hire to a certain number and not over hire so everyone gets screwed. 

They do not tell you during the interview. But you are NOT guaranteed 10hrs a day. Even if you are scheduled, you are most like it to be in the Extra listed. For your first couple months you should expect to send home due to low delivery volume and they will give it to their BEST driver. You are competing to get a route so. yes it's high pay but the job is very inconsistence and if you are looking for a stable job this is NOT IT. 

SCORE will come out every Wednesday and if you are below 50% tile of the company is most likely you will not get a route.

The supervisors are very helpful and friendly. one of the nicest people I talk to and they do want to help you out. The management teams are on the other hand will see you as a number.

Callout are not recommended even if it an emergency they will see it as not reliable unless you give a week notice that you won't be there.

I started in November during peak season. In my interview, I was told I would only be guaranteed three routes for my first three days. After that, I quickly learned the reality: the incentives that are advertised sound attractive but are structured in a way that makes them nearly impossible to reach. From what I observed, SMSO hires at a constant pace—not to provide opportunity, but to rotate drivers out before they can qualify for benefits. This creates a high-turnover, unstable workplace where employees are treated as replaceable rather than valued.
I currently work for another Amazon DSP, and the difference in how employees are supported and respected is drastic. Almost any other DSP would provide a better experience than SMSO. Based on my time here, I would strongly recommend avoiding this company.

You get to explore new places if you like driving a lot and exercising is always good. And you get better at driving. Bring food and water before you come to work to set your self up for success. The job could be much easier although you can’t control Amazon’s package volume but at this company, that’s not the case. I found the management to be unresponsive to questions, playing favorites, and 
certain co workers being disrespectful on the team radio a few times. They don’t like people who think for themselves and will overwork until you quit. Before that, they will manipulate you for other tasks. The fact you they need hiring all the time just shows there’s a deeper problem. 

What is the best part of working at the company?
The pay is decent and competitive

What is the most stressful part about working at the company?
The staff. The job itself has hardships to be expected but the staff at this particular dsp are lack luster

What is the work environment and culture like at the company?
Immature. Unprofessional. Performance driven- with little regard of the individual driver

What is a typical day like for you at the company?
If you are liked- expect to be given routes you have worked before. 
If you are not liked or more of a recluse- expect to be given random routes each day, your schedule changed without a word, and pushed out in any way possible

I’ve worked here at SMSO for over a year now and during peak (Xmas time) be prepared to deliver 400+ packages somedays! It’s definitely tough work and most days are amazing. Somedays are harder than others but you gotta keep pushing because it is a good stable job with good pay and full benefits, PTO, as long as you keep your scores good across the board you’ll already get your route! (Safety and customer delivery feedback.) The job isn’t for everyone but once you get your organization down and understanding the metrics it’s easy! Plus you get a free cardio workout for the day! Join SMSO today and shine bright!

There was many DSPs to choose from but as long as you go the extra mile, follow your training, you should have no worries or stress when it comes to this job.  

In the beginning, I would to do my best to be as fast and efficient as possible.  It didn't take me too long to figure that out and I never have to worry about finishing a route or even being behind.

I enjoy working independently, being outside and getting a workout.



They don't give you any time to acclimate to the work environment, so if you're even a little behind after your first week, they'll cut your hours from 40 - 10. But here's the catch, they'll schedule you for the full 40 hours. Now you have to wake up in the morning, get ready, and go in, just to get called off and drive back home. They're completely overstaffed, and 10 drivers will take your place. Don't work here, trust me.

Leaders and managers have their favorites and will always assign the best routes to them. With each shift, they will increase your package load until you can no longer keep up. You’ll barely be able to take your lunch break and won’t have time to go to the bathroom. And don’t even think about asking for rescues because they’ll punish you if you do. Good lucky if you try this job 

Top Job Titles	Average Salary
Delivery driver 2 salaries reported	$24.50 per hour
Operations manager 1 salary reported	$69,000 per year

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