customer support representative

customer service representative

SmartPak Equine LLC

Pretty from afar, visibly a cluster once up close.

It was very obvious from the beginning this was a boys club and men called the shots in the office. Lots of cliques based on who's been there longest and things getting done was totally done on a "people I like more get theirs first" mentality, which is a shame because there are good people busting their butts there. Culture is moving away from hiring actual equestrians to do the jobs and hiring corporate people with no horse experience - aka missing basic common sense and who their customer is & what in a product is desirable. I wanted it to be as amazing as I'd hoped, but after 3 years it became evident there was no room for growth internally and that 2% raises annually were what they thought to be acceptable for people with families. Annual check-ins with HR for feedback occurred and both times during my tenure that I had one, it began with "we know salaries are low, but we can't fix that". There's effort to make employees happy, but it's more forced fun that anything.  

Generally speaking, unless you're an executive and can hide in your office, it's not the best place to work.

If you've had a hard time securing a job, and are willing to have virtually anyone as your coworkers, this is for you.

Some of the folks I was working side-by-side with were felons. No judgement here, but this is what you should expect from a warehousing job.

Some agencies hiring for this company drug test, some don't, so you might be working with someone who is using. The company does its best to weed this out, but its not going to be a perfect system that way.

You will be expected to be independent, so if you need you hand held this is not the job for you. 

If you want an uplifting work culture, look somewhere else. This is a warehouse. They have fun little luncheons and such to try and bring morale up, but that doesn't change the fact that it is a dusty, no windows having warehouse. 

Make yourself useful and you can get hired on full-time.

SmartPak has always been known for great customer service, and a part of that is based on having happy employees. Over the last two years Management has probably changed their approach to handling the customer care team 2-3 times. Restructuring teams, compensation and commission extensively has caused the team to overall be confused and unsure if they have a good package, or one that is taking advantage. Overall, SmartPak offers great incentives, has a comfortable work environment and is reasonable work. 

There is a growth limit within the company, and quarterly reviews seem to be more derogatory and humbling than encouraging by nature.

The new CEO is excellent and will help the company move forward after a horrific 2018. 

Good work/life balance, Overtime opportunities, Awesome Staff Discount.

They use the smoke and mirrors technique to get you in then after being there a while things start changing. Management rewards bad behavior of their favorites and protects them while punishing people just trying to do their jobs. They want everyone to be the same and sound the same at the cost of doing what is right and best for the customer. Employees are constantly giving away the kitchen sink to customers just to keep them happy, so now there are customers that know they can get away with everything and take advantage!
Advancement is not easy unless you have been picked as a favorite. I came in seeing a lot of opportunity to grow and for new positions in my area but it was all a lie. 
Do it for the discount if you have horses. 

Management was unprofessional to say the least, picking one person at a time to bully and push out. Unrealistic expectations of staff. Heartbreaking as this was not only a dream job, but I was also extremely qualified to do the work. Snotty and mean, no matter how much above and beyond you go.  My tenure here was in the early days of the company. There was a definate can do roll up your sleeves attitude that would be regularly destroyed by the owner of the company. Listening to one side of conversations with customers and jumping to bizarre extremes and conclusions. Sad to say stay away. It could have been so great.

Everyone is promises and smiles when you are hired. However, once the new wears off there is a real lack of direction, and no room for growth (personally, or professionally). The company touts the importance of "work/life balance", but schedules do NOT reflect. The PTO policies are really hard to deal with, and there is an incredible amount of daily micromanaging. Benefits are terrible, and scheduling is incredibly difficult. Your every move is monitored. If you enjoyed kindergarten, SmartPak may be for you.

SmartPak used to be an enjoyable place to work. Kind people, supportive managers, and some great benefits. Ever since SmartPak was acquired by another company, it's been downhill. The employee discount decreased, shipping is slow. Profits are prioritized while merit increases are minimal even if your manager rates you as "exceeds expectations" (the highest possible rating) across the board. 

Better than nothing, but if possible I'd recommend getting a job elsewhere  

Every time i head into work , you can smell the medications but before anything we had to wear our head nets and white jacket so that way we don't stain our clothes .I learned that when putting medication scoops on the trays that it have to be exact . It couldn't be too much or less . The management was always energetic and fun making the workers have fun while working . There's really nothing hard about the job at all . The most enjoyable is when we get to go home at 130 in the morning .

SmartPak is the home of healthy horses and happy riders but the culture amongst employees isn't quite that. Hourly positions are paid on a salary basis, required to work weekends and not compensated appropriately for industry standards and cost of living. While the benefits, discounts and dog friendly office are amazing, the lack of job advancement is minimal.

I learned how to work as a team member and feedback to management was always appreciated.I developed friendships with some of my co-workers. I learned how to work smarter and not harder! The most enjoyable part of the job was at the end of the day,knowing I had accomplished something good. I found nothing particularly difficult about the job.

Top Job Titles	Average Salary
Customer support representative 3 salaries reported	$17.17 per hour
Customer service representative 3 salaries reported	$17.00 per hour

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