assistant store manager

district manager

store manager

senior accountant

human resources generalist

SmartStop Self Storage

The place sounded like a dream job when I was being interviewed. And I'm certain, under a different company, it can be. Shortly after I started, however, I found a very stress filled environment. The 2 week "training" was almost nonexistent. You're just given a broad overview while you're there to help out the trainer in their work. The store I worked at had a terrible manager who, shortly after l started, took a medical leave, where I was left alone to run the property all by myself for 3 months. During which, I was bounced between my store and another store that was also having staffing problems. Numerous times, I was guilted into sacrificing days off and time with my family to work, as well as getting called to head straight back to work, after getting home, because a tenant needed help on the property. The upper management is unreasonable and unrealistic in many cases. You have to fill quotas in rentals and customer google reviews, to which you're chastised and penalized if you don't get enough.  You're not given a lot of leeway with helping out tenants so you're constantly having to reach out to the upper management to have fix the situation. The problem is that it takes numerous calls and emails to them before they get it done, all the while you get to endure the wrath of the tenants who want the situation fixed right then and there..... This job sent my anxiety and stress through the roof. The job could have be great, but this company, itself, is terrible to work for.



The job is very easy but also very boring . They allow the customers to talk to you any kind a way. They never give credit when its earn i worked here over a year and at first it was good and decent until they fired the district manager week of Christmas and hired a inexperienced one that doesnt know how to do her job. Management with the new district manager was horrible never approved PTO could never go to the dr cause of her randomize schedule not only that she would send the schedule a day before the week ended and was never steady you work whatever day she choose and your days off were always split for no reason. Constantly have to tell her about store problems and never got fixed customer will scream and cuss at us due to this and she would basically tell us to tough it out. They force you to basically be down new customers throats to leave a 5 star review so they can have the best review compared to competitors. This company never cared about employees only are money hungry wanted us to close down a store the day of hurricane because they didn’t want to miss out on new potential customers instead of our safety.This company was nothing but drama and gossip to top it off if you explain your concerns to the trainer or any employee they would call and tell all other stores. 

I enjoy working at SmartStop, I do not dread coming into work every day. The hours are great for work life balance, 9:30-6 weekdays, 9-4 Saturday, 10-2 Sunday. The only issue with this work week is you don’t get a full 40 hours every week. With alternating sundays you average about 38 hours/week. Management are good people and I had ample training, although much of the feedback received from upper management is about reaching somewhat unattainable goals. The compensation is more than fair considering what is asked of you. If I have an appointment during the day they will easily let you take a long lunch to go to it. They are flexible with scheduling and give a generous 80 hours of PTO during your first year, and 120 the 2nd year. The medical benefits, however, are sub-par and a plan that is actually good will cost 1/4 of your paycheck. Another con is that store managers/assistant managers have no power to make certain changes and must get DM approval, which is regularly required. My main goal with this company is to grow it into a long career. Overall, I really enjoy working with SmartStop and would recommend it to anyone looking to work here.

Got paid way above minimum wage, paid lunches every now and then and free car washes. But that’s where the good ends. Management was rude, cliquey and inconsiderate. After leaving for an emergency involving a critically injured family member I was asked if had any intentions on completing my shift. Was also lectured about calling out sick one day. Scheduling is inconsistent at best, no such thing as a “set schedule” even if it’s requested and guaranteed with the manager. If your typical day off falls on a “high call” day, forget about it, everyone is required to work. Not as many paid holidays as the main office which seems unfair. Felt very micromanaged at times, if you don’t stick to a strict scrip you will be reprimanded, even though the script is very robotic and has no personality. I never felt support from my higher ups. Before a company Christmas party, one of the managers took it upon herself to berate us for 25 minutes about how poorly we were all doing. 
I get that call center work is all about sales, but I felt management cared about nothing else. Not even the well being of their employees, the ones who MAKE the sales. Do not recommend. 

Company is just looking for bodies. They really don't care what your skills are even though they act like they do it. When I applied for this job I was looking for something to turn into a career. I wanted to have that teamwork family. I was really excited after my interview because I was promised a bunch of things that never happened. They're training is horrible. Communications even worse, there's bullies with fellow employees some of them are very very competitive instead of working as a team. And this is just part of what goes on on the company side. This is one of those companies I call a bait and switch cuz they said that your job's going to be one thing with all these little extra stuff onto it and then when you get in there you find out they lied to you and it's something completely different something you didn't want. Nowadays is not just about finding a job and getting a company to accept you nowadays it's about finding the company you want to work for and put your heart and soul into so you can stay there which means companies need to stop lying people about what the job entails. We're not just bodies we're human being.

For the amount of work required, I think the pay is fair. Especially if you’re a property manager that lives on site. 
Working with Smart Stop, I have felt a sense of family and security. The amount of support and motivation from management is refreshing. I think this company genuinely cares for their employees. There is an open line of communication with the management team. The work schedule is flexible, so you do not have to take vacation days or PTO for things such as doctor appointments. 

This job also requires work be done outside on the property. It is a good balance of office/outside work. You won’t be in the hot sun for 8 hours, but you also won’t be cooped up behind a desk either. 

The down side of the schedule is working weekends. If you work Saturday or Sunday you will not get a full 40 hour work week. Also, I prefer to go into work early so I can off early. Not getting off work until 6pm is not ideal.

Overall, working at Smart Stop has been a pleasure. I have throughly enjoyed my time working for this company.

A typical day includes running reports, collecting payments, renting storage spaces, doing a property inspection and cleaning. *Drive by some of the properties before you start employment here to see if you feel comfortable either working solo, or with limited double coverage.* You will be responsible for carrying a large sum of cash to an ATM at least three times a week. Some of the properties experience regular break ins. There are security issues that are ongoing with a low repair rate. You will get called to other stores frequently due to call outs and high turnover. Some coworkers have been there for a while and do not contribute to a teamwork state of mind - they will leave items for you to clean after their shifts. No one, not even Store Managers are allowed to send emails. Any communication to customers will have to be forwarded to your District Manager. I felt very powerless in my small time here. 

I've been employed for a little over 9 months and I have very much enjoyed working here. If you manage your time and do your job you wont have any issues. My supervisor is available for feedback. I don't like feeling stuck or like i'm not growing so he does a good job of keeping me motivated. I see a lot of posts about micromanagement but I have never experienced this. The culture is still undefined, but I think that's fun because we can make it what we want. I am part of management and I try to do different thinks to keep things fresh. We have a lot of celebrations and games we can play. Their is a lot of growth and opportunities for advancement, but of course like any other company you have to show that you are deserving. The hardest part of my job is my commute, but that isn't even part of my job its my choice. The most enjoyable part is my coworkers. Everyone is down to earth and you can make friends easily here.

An extremely boring micro managed job. I left because it was extremely boring and mindless. Micro managed beyond belief I quit because I have 22 years of management experience and feel that my abilities were in no way even utilized. A manager can not even waive a late fee there is really no reason for a manager to be there. The employee's whom work there can do everything a manager can which is nothing. Get this you don't even make the store schedule. You will not get 40 hours a week but that's okay your 40 will feel like 80 and so will you. When i sent my resignation email and turned my keys I all of the sudden became a suspect. Did she leave her keys numerous times, keep her gate codes we gotta make sure no funny business is going on, check the cameras... Insanity do your self a favor and work else where  unless you want be a micro managed and possibly become a suspect.

I felt like my job here was to give people bad news.  Between the break-ins and the company not treating their customers correctly whether it’s with the insurance or just ignoring their needs I had to leave. Working here made me feel bad. We had break ins all the time and the company’s excuse for not getting cameras was that cameras is not going to stop a break in. I had no cameras in my property so I could show a unit and be killed in the back and no one would know. Next year they are going to add it to the budget. I also had problems with payment. My first 3months I traveled and I was never given drive time but my last month I got it. You shouldn’t have to ask to be payed correctly. And the. The manager. She will breath down your neck the whole way. The only thing this company is worried about is not getting sued. Don’t sign any papers without reading all of them if you do take the job

Top Job Titles	Average Salary
Assistant store manager 84 salaries reported	$18.07 per hour
District manager 91 salaries reported	$99,639 per year
Store manager 46 salaries reported	$20.29 per hour
Senior accountant 18 salaries reported	$101,444 per year
Human resources generalist 42 salaries reported	$84,559 per year

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