cart attendant

airport manager

repair technician

maintenance technician

operations manager

Smarte Carte

Smarte Carte is an odd mix of a company. If you are looking to progress quickly, there are some opportunities at Smarte Carte if you know the right people. However, the business outlook is terrible. Sales are consistently declining, and therefore the airports/malls are doing terribly on their P&L's and bonuses are sparse. There is no vision at this company and most of the infrastructure and corporate structure is fit for a company set in the 1990's.  There was a time the company was offering cash bonuses to any employee that could recommend a smaller company for Smarte Carte to purchase... this should show you the level of ingenuity and innovation that Smarte Carte has in regard to growing revenue. If you are a location manager, you can expect not to hear from your boss for months at a time--when you do hear from him/her, it's typically so he/she can remind you that your P&L is similar to all other locations: below plan for revenue/EBITDA. 

I do not believe I have worked at a company with a more toxic work culture. The majority of location managers have multiple jobs and because leadership from the corporate office is so sparse, keep their jobs at Smarte Carte simply because it is easy to steal company time and be paid a full salary for 20 hours a week worth of work. It is just a commonly accepted fact that you will not receive the parts that you order in a reasonable time frame. There have been times I have waited for parts for 90+ days while our contract facilitators complain daily about broken field equipment.  The field employees and corporate employees do have something in common: they both make endless jokes about how inefficient and outdated the entire company is. It is odd to work at a company where the only thing the employees have to bond over is how much they dislike their area managers and how much of a joke the corporate office is.

My recommendation is to take this job as a means of second income. You can have a guaranteed 40-70k a year in salary and are free to pursue a real career or further your college education in the meantime... it will likely be awhile before they catch on.

During interview was told that operations in Ontario was looked after by part timers. Explained audit was done and the equipment was not in good shape and customers were not happy.

The company was moving towards full time to keep things in tack and help grow the product line. Was very promising for growth. Offered exactly what was asked and given the field service manager role which was not in the job posting.

After questions asked about benefits and retirement plans answers were given and offer was submitted. Signed offer and waited for a very long background check. Due to the long background check the start date could not be met as the check came back one week before start date.

Notice was given for resignation to existing company last friday and a new offer was given with a new start date of 4 weeks. To make a long story short, the offer was a us template.

Terms for employment of Smarte Carte:

-Health benefits offered after 6 months
-Expect to be oncall (no oncall pay) only if called out
-No retirement plan
-Vacation combined with sick days two weeks
-Using your own vehicle, mileage paid .54/km up to 5000 km after which goes to .48/km
-Overtime paid after 44 hrs
-Start time being at the nearest mall

Some things on here are min requirements in Ontario. Made my concerns known as well as making aware that resignation was given on Friday, and offer was rescinded as of today.

Know your value do your research and don't sell yourself short. Don't just work for a wage and health benefits.

I'm now in a spot to ask for my job back as of today.

Was split on the overall rating, including all aspects of the company. My typical day at work starts with the assignment plus the tools provided needed to successfully complete tasks along with any customer inquiries. At the end of the day, I did feel a sense of what to expect each day coming to work. I largely enjoyed the job security at the site; in addition, some customers who had trouble with the machines asked me for assistance and I was able to successfully help them. While the general manager was supportive of my work, I was less than satisfied from a few of my co-workers who had more than 10 years experience. I wish the company offered medical benefits within a 70-mile radius of the airport and/or close to where people live regardless of distance, but the only offerings were within a 15 to 20-mile radius instead. I also found that the 401K benefits may not necessarily be offered at every airport despite the fact that I have selected it. In the few years that I was at the airport to do my job, I have not seen any contributions from the company to my retirement plans. Overall, while SmarteCarte is a nice start to my overall career in gaining customer service experience, I would not go more than a few years if job growth is in anyone's long-term plan. 

A day at Smarte Carte, Inc within SFO International Airport is a fast paced yet highly productive due to constant moving parts. The job can get stressful at times due to a heavily congested work area which is the airport but the employees in which I manage are what makes it enjoyable. I have learned quite a lot since joining the company three years ago such as managing a large group of employees for s standard 8 hour shift as well as time management and multi-tasking based off of priorities. The culture for the company is a collaborative one due to a constant promotion of team over individual time of mindset every day. Lastly, the hardest part of the job is not really the job itself though it can get physically taxing at times especially when foot traffic is heavy, but rather the pay I am given just not equate to the amount of work I am held responsible for.

If you're looking for an enjoyable, fast-paced but very rewarding, team-oriented work environment, then this is the place for you. Smarte Carte not only empowers their employees to take ownership of their business, they also encourage them to voice their opinions on where process improvements can be made. To be part of a work enviroment where your voice is not only heard, but valued, makes Smarte Carte the best employer I have ever worked for. Working for Smarte Carte has made me feel extremely fulfilled in the work I do, more so than any other company I have worked for in my 15+ years of retail management. Leadership is also very family oriented, so all team members are given a true work/life balance.

SmarteCarte is a small privately owned company within the airport promoting and selling there services(carts,chairs,lockers,etc). As staff you get paid very low wage about 5x less then you should be paid for your services. Working here you have to be extremely flexible giving up your days off because staff either gets let go or leaves the company. Management keeps changing policies which make it very hard not to get written up. This is the first company Ive known where every member of the staff is written up at least 3 times. I feel that its very unprofessional working environment and Ive been in the hotel Industry for 9+ years where they treat there worker with more class and dignity.

With this company you'll NEED the following:
A Good Working Car. (Driving 2-3 days a week)
Excellent People Skills (Meet & Greet new clients)
Great Business Understanding & Knowledge. (Financial Work)
Lastly, the ability to Manage Your Time. (No Clocking in at the same place anymore.)
Smarte Carte is a great company that many people don't know about, and it'll come down to you as a FMRT to help build that name to more than what it is now. 
There's a great team spirit around, but you need to know the right questions about the job you're getting into, in order to be truly successful. 
Once in, the work isn't that hard, and managing your time will become easier over time.

Welcome passengers to JFK airport. Assist them with a purchase of a carte. Always engage passengers with a positive energy. Especially starting your day at three in the morning. Always try to have patience with each customer. assist them with answering any type of questions regarding the product or the terminal. Coworkers are great, they are strong willed and hard workers. no matter if they are exhausted they always have a positive attitude and a smile. the hardest part of the job is working with the climate. since the products are located outside the terminal have to be outside. I can say that the most enjoyable part of the job was seeing all the different culture of passengers and there smile on there face when they are welcomed.

SmarteCarte is truly a one of a kind company, filled with empathetic management and loads of advancement opportunities. 

I started as a shift supervisor ,worked my up to an operations manager, then was promoted to the home office in Minnesota. 

I left the company for silly reasons ( chasing more money ) but in all honesty I was making an excellent salary and had a great work life balance.

I still keep in contact with many of my friends and mentors who continue to work there and pray everyday that I can come back "home."

Can't tell you how much this company actually cares about you as a person. 
Highly recommend SmarteCarte for growth and stability.

- JL

Company only care about the bottom line. Employees are treated as numbers. Compared to the rest of the jobs at the airport, this is the hardest job and its the one that pays the least. You will be working outside when its blizzard like temperatures. You will be working when its raining cats and dogs. You will be working in high heat temperatures, all this just to collect the luggage carts. Regional manager does not care about location. Only shows up when there is a audit. Very High Turnover rate. If you looking for a job to over work you, this is it for 9 dollars. If someone calls out, guess what you have to work twice as hard because you will not get any help.

Top Job Titles	Average Salary
Cart attendant 88 salaries reported	$17.97 per hour
Airport manager 26 salaries reported	$23.79 per hour
Repair technician 28 salaries reported	$44.22 per hour
Maintenance technician 17 salaries reported	$21.75 per hour
Operations manager 4 salaries reported	$67,125 per year

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