sales representative

senior cnc machinist

quality engineer

cnc machinist

logistics associate

Smith & Nephew

Typically, I work from 7:00 am to 3:30 pm. I usually arrive earlier and leave later. My days are usually filled with a combination of work that I know well, punctuated by new challenges to solve. Solving the challenges is what I enjoy the most. 
I have been able to build on my knowledge and experience over the years. There have been on-the-job trainings, courses, certifications, and other learning opportunities in my role. 
The management changes out every few years or so, which is typical of any mid-sized corporation, as I understand. 
The culture is diverse. There are several recent initiatives to increase diversity and inclusion. There is an expectation of competency and diligence.
There aren't really any hard jobs here. The only difficulty is the potential and real instances of bad communication. There are lots of layers in management which means there is a filtering effect on the information. Sometimes this can be helpful, but sometimes there is a bit of gate-keeping.
The most enjoyable part of the job is the opportunity to create new solutions in collaboration with great colleagues. There are a ton of great people at this company, and that makes it very enjoyable. When those people you respect show respect in return, it really means something. That is another of the great things about this company. 

Stressful toxic work environment. Management looks the other way. Favoritism over skills and productivity. Company is in the midst of rebranding and did not wish to pay exceptional CEO what he was worth for trying to save company with his new rebranding ideas. Stocks plummeting. Engineering a revolving door type position. Too many "Project Leaders" with no real projects. I learned nothing of true value here.They hire smart people and tell them to do dumb things. Dummy down to survive with lazy coworkers holding you back with gossip and false rumors. Cut throat. Off shift lack of support. Constant bickering among shop floor folks. Terrible morale since 100 people laid off in 2019. Smartest people jumping ship. Rude managers and long term employees in every dept grown from within with strong sense of entitlements. Excessive overtime is paid and equals very poor planning!! The Mansfield plant is Smith&Nephew in name only and this site is on lease. Dishonest people throughout departments. Drama everywhere.Typical lazy "not my job" union like attitude with no union whatsoever. Slow to fruition projects with excessive idea stealing. Uncertainty among staff as how this company is still running. Rumored to be a tax write off for entire corporation! Time trackers mean quality suffers for efficiency numbers which equals quality not being about the Customer!! Hope for change was the only reason I stayed.

Great company to work for and great people as well.

Managed all areas of A/P, A/R, Expense Reports, Rebates, Journal Entry, Reconciliation and Forecasting. Assisted with month-end reports and financial statements. Provided support for internal revues. Served as a liaison between the US and the Canadian operation.
•	Significant contributor to the transition of the Accounting department from Canada to the US.  Stabilized and improved the expense numbers while managing the operations after transition. 
•	Led the department through a comprehensive process improvement by auditing and implementing new spending policies, resulting in $54,000.00 decrease in expenses each year.
•	Selected to train A/P and A/R associates when the accounting department was merged with the company’s other location.
•	Selected as a member of a team that was assembled to create data file transfer between the company and the customers, which facilitated the process of ordering and invoicing.
•	Suggested procedures that decreased average check-run processing time from 3 hours to 1 hour.
•	Provided thousands of documentations requested by government auditors in a three-day period under strict deadlines.

Great Leadership – Throughout my internship, I was fortunate to work alongside experienced sales professionals and leaders who were invested in my development. They took the time to answer questions, provide guidance, and give me hands-on exposure to the orthopedic sales process. Their mentorship helped me gain confidence in both the clinical and business aspects of medical device sales.

Strong Company Culture – Smith+Nephew fosters a collaborative and supportive environment where team members genuinely want to see each other succeed. From the sales representatives to management, everyone was willing to share knowledge and create learning opportunities. The culture encouraged continuous growth, professionalism, and a strong commitment to patient care.

Innovative Products – Smith+Nephew offers a comprehensive portfolio of high-quality orthopedic technologies and solutions that make a meaningful impact on patient outcomes. Having the opportunity to observe surgeries and see the products used firsthand reinforced my confidence in the company's mission and the value its products provide to surgeons and patients alike.

Working at Smith & Nephew ASD overall is a good job but sometimes slow or poor management decision can make an easy job a harder job.  Lack of space is a major issue in the department I work in and talk of moving into a larger area has been going on now for two years but no decision has been made.  A typical day at work would start with receiving in instruments and implants.  Then making sure everything is washed and ready for inspection.  I also sent time writing processor on how to inspect instrument kits.  I have learn lots about the instrument for orthopedic surgeries and how they are used.  Management has great plans but are too slow about getting them start and staying with them.  Co-workers are fun to work around but too many times want to point blame instead of just fixing any issues that come up.  Driving to work is the hardest part of my job because I really enjoy what I do but would like to move into a new roll and the opportunities are limited right now.  Other departments do not know what we do and that makes if harder to move forward.

Good: I loved this job and what it does for people on the outside. It can be very fast paced and there’s always something new each day. Very hands on. I’ve made many friends here that I know I will stay in touch with long term. 

Bad: lack of management. They put more and more on the techs and there is a HUGE lack of leadership. They are not present when they should be, they don’t lead anyone except to relay info from upper management, they don’t pay attention or listen to things they are told and that leads into issues in following days, lots of things are brushed under the rug till they are forced to deal with it. FAVORITISM IS STRONG HERE. if you are not in, you probably never will be. The people who are favored get away with almost anything, if you aren’t favorited you get knit picked. They way they choose to run things is inefficient and could be done way better. A lot of the stress of the job comes from the supervisors not being proactive. 

The benefits are good, friendships are great, but be heavily prepared for what’s mentioned above. 

Workplace culture greatly improved over the last 2 years making it a wonderful place to work. 

A typical day was calendar management and travel arrangements for 3 top execs; setting up meetings on or off site.  Ordering supplies; attending meetings as needed.  Purchase orders and invoice processing.    Assisting Market Managers and directors as needed and more.

What I learned - being flexible was a big asset and I loved challenge!  I often worked independently but there was always support from other administrators.  We were a great team always volunteering to run or assist with charity events and helping anyone who needed it.  I was member of the employee Camaraderie Council often working on our location's social events.  I(we) were not micro-managed and confidence ran high.   

I loved my job and it could be very challenging.  Working at 110% was normal.   My co-workers were fantastic and we pulled together as a team outside of work also.

There is very limited upward mobility. Roles are often static, and advancement opportunities are unclear or inconsistent.

The company also goes through frequent restructuring—often annually (especially in Q4)—which creates ongoing uncertainty. These reorganizations are typically accompanied by layoffs, making job stability a real concern.

In addition, role ownership is often unclear, particularly in training/enablement. Responsibilities are fragmented across teams, leading to confusion, slow decision-making, and difficulty driving meaningful impact.

There is also little investment in professional development, especially at more senior levels. Employees are largely expected to figure things out on their own within a complex and sometimes misaligned organizational structure.

Candidates should be prepared for:

ongoing organizational instability
limited career progression
unclear decision ownership
and minimal investment in development

There is a constant division between logistics (operations) and the sales team that you are there to support.  
Possibly due to the pandemic of the past year, you are at a constant battle of finding supplies for your operations, and there is always a backlog of backorders.  You will constantly be on the lookout (begging) for borrowing supply from another branch.
Management is non-existent for the operational side, and the sales team seems to be the only thing that matters; they can do no wrong, and it is up to operations to find the band aid.

For something positive, I like the logistical and analytical side of my role, and the constant on the go nature of my work.  I get to work within the office and be on the road.  It is very active work, and you must keep your body in good shape.  There are rarely days where I get to sit down for a lunch, but at least the days fly by.   

A typical day of work would involve me traveling between hospitals and meeting other representatives to receive and deliver medical equipment, as well as meeting with doctors to review any new equipment or coordinate with them the tools being used in specific surgeries.  I find this job to be incredibly informative due to the fact that I'm allowed to surround and absorb knowledge from some of the most brilliant people in the world.  As far as management is concerned, I have a boss who is a great person. He tells me what surgeries I need to bring equipment to and when I need to meet with various doctors. The best part about this job is that I basically work for myself as long as I complete the tasks given to me by my employer. And I've never had a time where I've missed a meeting or not gotten equipment to where it needed to be on time.

Top Job Titles	Average Salary
Sales representative 8 salaries reported	$90,000 per year
Senior cnc machinist 25 salaries reported	$27.69 per hour
Quality engineer 5 salaries reported	$77,000 per year
Cnc machinist 4 salaries reported	$25.00 per hour
Logistics associate 1 salary reported	$22.90 per hour

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