sales associate

stocker

customer service representative

accounting clerk

material handler

Smoky-Mountain-Knife-Works

A typical day at Smoky Mountain Knife works consisted of learning new product knowledge on a daily basis, and ways to improve on your customer service skills. They have an excellent team of Senior Sale Representatives, Supervisors and Managers. I really enjoyed working with my fellow co-workers at the Case Knife counter; as they were always willing to teach me about the wide variety of products, and assist me with any questions I had. The hardest part of the job would be learning the variety of names and styles for the Case Knives, as there are over one-thousand knives at the Case counter. The most enjoyable part of my job was interacting with customers from all around and assisting them with sales.

The people you work with and interact with on a daily basis are absolutely wonderful; your coworkers quickly become something like a family, and are supportive of you in most everything. They make sure you get your hours, if you want them, and if you have schedule requests or needs they're extremely accommodating. You learn a lot about the knives, guns, or relics you're selling, and your coworkers and managers are eager to help you learn everything they can. My only complaint in working there was the pay was low (9.50/hr), they do layoffs in the off season, and it could be hard to advance at times. I would still go back to work there, overall it's a fun place to work, the employee discount is good, and the coworker family is a strong one. 

The pay is not fair compensation for the workload. There is little direction from management, unless you do something incorrectly. The company is full of little "cliques" and new employees are not treated nicely or acknowledged. The secretary of the warehouse is an overbearing bully who has a nasty attitude towards most employees, but especially new employees. The warehouse manager does not keep his word, avoids necessary conversations, and is no help resolving issues. There are no advancement opportunities unless you are in the proper "clique." There are also clearly favored employees, and no effort to hide this fact. I enjoyed the hours and the job, but overall, it was not the best fit for me.

The only good thing I can say about this company is the people they have hired. I met some very good people there. Learned a lot from the older people. when to retire, what supplement insurance is best.

One morning the store manager was having a meeting with us sales people before the doors opened. He says "I do not force you to work here, I do not bribe you to work here. I have not made any special promises of great paydays for you. If you do not like working here, get your a>> out and do not let the door hit you in the a>> as you leave"


What a way to pump you up to go meet your customers.


As far as money, they kept it all for upper management.

A fast paced job, but very enjoyable. Learned how to do every position there was in the company except management. I was there to see the company grow from a small business to a well known name over the world.The owner was a great guy, always friendly and down to earth and appreciated his employees. The supervisors I had were always great except for the last one, she was the main reason I decided to leave the company, if not for her I would probably still be there. The job was fast paced, but fun at the same time. The hardest part was lifting some of the boxes, they could be heavy. Over all I loved working there.

What is the best part of working at the company?
The people that I work with. The job that I did.

What is the most stressful part about working at the company?
Management. Owners. The drive.

What is the work environment and culture like at the company?
Culture is good working environment sucks 

What is a typical day like for you at the company?
Like being in high school ..  micro management

Supportive team and good benefits. The work environment was generally positive, but communication from leadership and consistency in expectations could be improved upon.

You learn a lot of technical information about the production of knives, the various manufacturers and what knifes are best for given situations or job.
The coworkers were great and since it is located in a vacation region you get to meet people from all over the world.

. Long hours and work possibly 10 hours and only get a 30 min lunch.
.  Management  Was vary poor 
. Hardest part of the job was to get yelled at by customers when you had nothing to do with the situation.
. Funniest part of the job was to work with good employees.

SMKW can be a wonderful place to work. Mgt is good. You are given the tools you need to learn about the products. You will not be spoon fed the info though. You have to learn it and ask questions. Company is family oriented. Good benefits. Slow on raises.

Top Job Titles	Average Salary
Sales associate 1 salary reported	$12.00 per hour
Stocker 1 salary reported	$15.00 per hour
Customer service representative 1 salary reported	$12.00 per hour
Accounting clerk 1 salary reported	$15.00 per hour
Material handler 1 salary reported	$12.50 per hour

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