personal trainer

fitness instructor

front desk receptionist

club manager

front desk agent

Snap Fitness

Opening the gym and preparing for the day's operations
Greeting members and providing assistance as needed
Conducting equipment inspections and performing basic maintenance tasks
Responding to member inquiries and resolving any issues that may arise
Processing membership sales and renewals
Maintaining a clean and organized facility

What I Learned

Working at Snap Fitness has taught me the importance of:
Providing excellent customer service and ensuring member satisfaction
Maintaining a clean and safe environment for members
Being knowledgeable about fitness equipment and programs
Working effectively as part of a team
Adapting to changing situations and priorities

Management

The management team at Snap Fitness is supportive and encouraging. They:
Provide clear guidance and expectations
Offer ongoing training and development opportunities
Foster a positive and inclusive work environment
Encourage feedback and suggestions from team members
Recognize and reward outstanding performance

Workplace Culture

The workplace culture at Snap Fitness is:
Supportive and encouraging
Fast-paced and dynamic
Focused on providing excellent customer service
Emphasis on teamwork and collaboration
Positive and inclusive

Hardest Part of the Job

The hardest part of the job is:
Managing multiple tasks and responsibilities simultaneously
Dealing with difficult or unhappy members
Maintaining a high level of energy and enthusiasm throughout the day
Balancing work and personal life

Most Enjoyable Part of the Job

The most enjoyable part of the job is:
Helping members achieve their fitness goals and celebrating their successes
Building relationships with members and creating a sense of community
Working in a fast-paced and dynamic environment
Continuously learning and developing new skills
Being part of a supportive and encouraging team


To succeed in this position, you must be a self-starter and driven to make sales. In addition to sales, I was responsible for cleaning the facility, marketing, account audits, membership dues collections, procurement of new equipment, and correction of any customer service deficiences. I also managed a staff team. I worked at 5 different Snap locations over the years. The biggest complaint that snap employees have is "poor management". What they mean by this is that Snap Owners are typically absentee and do not check in on you , hold your hand, and often it appears that you are working all alone. For someone who is a self-starter, this is great news because you can basically run your own club. For someone who needs constant guidance, it won't be a good fit. You should be social and outgoing to achieve sales and very attentive to detail. In addition, you will learn many many things about running a business and how to provide excellent customer service.  There is base pay plus commission and bonuses based on performance. Depending on your job title and hours you may receive health benefits (though this is not offered at all locations) . Managers are often " on call" 24/7 and it can be hard to disconnect from the workplace. You are expected to fufill ownership duties if the owner is not absentee. 
For those who require a lot of structure and are not sure of themselves, pass. if you want to take a facility and make it your own, give it a try here. 
As far as growth goes, you have the opportunity to purchase a franchise of your own- 
Salary is approx $10 for a part time cleaner, $40/Hour for Personal trainer. Club management anywhere from $24,000 to $60,000 per year

I love how busy and quickly time flies by at work  during a short 3 hr shift. I start with checking and returning phone and email messages regarding new membership pricing and questions, tours wanting to be booked,  and any current member issues or questions. Followed by a clean up of the club and machines. Then customer service calls regarding expiring memberships and renewals. During the day tours will be given by appointments set  with the goal of achieving memberships sales. The rest of the time is spent on reports.delinquent calls,marketing, and member engagement. 

I have learned much more about marketing and what will work best for our club.  Putting together a groupon was one of my favorites and was thrilled it was a large income and membership builder for our club.  I have also learned quite a bit on the office side of the job regarding billing, reports, numbers, and collections. 

The best part about my job is definitely the people. Each shift is managed by a single employee so I make sure to welcome each member as they enter the club and check on newer members to see if they need any help navigating the machines. My heart definitely is soft on the older senior crowd and I recently launched a "senior" exercise class that is doing well. 

The owner is a hands off owner which can be good and bad at times.  The most challenging part is the turnaround on issues can be sometimes slow and frustrating to me as it frustrates members and I can't do anything to help the situation. 

Coworkers have really stepped up to help out.  With checklists we have really eliminated the communication issues we had when I first came on board.

I began as assistant manager thinking I would be able to get involved in a career at the gym since I was passionate about the industry. I found out very quickly that Snap was more concerned about making a profit and couldn't care less about whether the members reached their goals. As assistant it is mostly cleaning and signing up prospects to try to convert them into members and upsell packages. I eventually became a manager where it basically became a marketing job plus everything the assistant does. They want you to hit ridiculous sales goals when they know near-by competition has better rates and give you no marketing budget. They basically expect these businesses to voluntarily promote the club usually just in exchange for a free membership, oh and we may even allow them to give our members a discount which we hang on the wall.... Even in a small town, they expect you to find new businesses to market with several times a week going out at least an hour at a time. This is especially difficult if you have neighboring clubs because you cannot go into their marketing territory. Members were always great and pleasant. When not dealing with corporate BS I enjoyed getting to know them and helping them reach their goals how I know to do best.

What is the best part of working at the company?
Free gym membership, member relationships 

What is the most stressful part about working at the company?
Terrible communication, low pay, no benefits

What is the work environment and culture like at the company?
There is absolutely zero communication at the snap I work for. I only get paid $15 an hour for a manager position. I would be alright with that but they also do not offer benefits and everything is a do it yourself. If you have a question, something needs to be fixed, something was messed up with a members account, they tell you to communicate with someone else or they take FORVER to answer you. It extremely frustrating. They also fought me to hire a second person so I was ALL ALONE. Doing everything!! And when they did bring on the new person, they are so cheap that they would only let him work 12 hours a week for $13.50. 

What is a typical day like for you at the company?
Non-stop complaints from members. As soon as I walk in the door I am either on the phone or the computer trying to sign up members or help members with their problems because something was messed up along the way. I am also responsible for cleaning the gym along with the bathroom and shower room. I also do the laundry, take out the trash, on top of all the computer and member communications that I need to do.

I've seen a lot at Snap Fitness and it's been through a couple owners in my time there.

I won't waste time on old management, the new management however is fair, business savvy, kind, and hard working. For someone trying to make Personal Training their future this is an excellent starting position, They hire independent contractors so there's no set hours. 

You go in, make appointments, sell training, build clientele and your business and you either prosper or don't. I've learned a-lot in my time as a trainer; Time management, marketing & business skills, the skills of sales, money management, the importance of proper documentation, among other skills. 

The Job is great if you don't mind constantly selling your brand/product and commission only pay (The hardest part in my opinion)

However for those that can get past that it is a rewarding field where you will not only meet many clients, but friends. The people you help will love you for it and the gratitude they show to you will be the best part of the job.

I figured working in a gym would be a decent job and that there would be more at hand tasks than just sitting around watching people work out. Our store was not set up with split shifts so you would work from 11am to 8pm Monday- Friday and 9am- 6pm on Saturdays. You rarely got a day off other than sundays when we were not staffed. I’m sorry but I can’t justify sitting somewhere for 9 hours doing absolutely nothing but waiting for people to sign up. The pay is horrible and the Lafayette Indiana locations are always understaffed so don’t plan on having a life outside of this job. Again no split shift so you can’t be a college student or work another part time job. Good luck finding any personal time outside of work bc it won’t exist. The owner has no idea what she’s doing. Management constantly complains about her and other managers. Some of the staff are super young and don’t want to do their jobs. At the Lafayette locations if you quit with out notice you are expected to pay your wages back.

At snap I was responsible for not only sales and front desk duties, but cleaning of the gym as well. As a snap employee I was expected to greet members and make their gym experience enjoyable, which came naturally to me. I loved the environment of the gym as it was laid back, easy going, understanding, and allowed me to meet some great people. I also learned so much when it came to sales and computer skills as well as people skills. I learned how to communicate with every individual to the best of my ability, while experiencing situations that taught me how to handle stressful and hard times. Working with the other employees was enjoyable because we all got along and respected one and other. While their could have been changes at the job I think that Snap was a great experience for me and has played a big part in creating the outgoing, smart, dedicated, responsible employee that I am today.

The greatest part of my day is seeing my clients. When dealing with clients directly and indirectly, you build trusting relationships that far exceed the workplace. Sure, there are days that equipment will stop working, our system will completely shutdown, and a parent will (against our advice) bring their child in leaving the space in total chaos. However, there is going to be difficult times in every job so take it as a learning experience and move on. My job duties are nothing short of my general managers, and I do not get paid salary nor do I make commission or get raises. That would be my main complaint. Since I am doing every task efficiently and going above and beyond to improve sales, customer satisfaction, and cleanliness of the building, then I should get the same pay as the general manager. I didn't mention I am assistant manager and there are only two of us that manage everything, if that doesn't say anything. Besides these few imperfections, I love my job.

While I appreciated the opportunity to work with clients and help them achieve their fitness goals, my overall experience at Snap Fitness was disappointing due to poor management and inconsistent scheduling.

The biggest issue was the lack of a reliable schedule—shifts were constantly changed every other week, making it difficult to maintain work-life balance or plan ahead. It felt like the company did not prioritize having consistent, dependable staff to best serve members.

Additionally, the management was unprofessional and dismissive of employee concerns. The manager had a condescending attitude and refused to acknowledge or address challenges faced by the staff, creating a negative and unsupportive work environment.

Unfortunately, the combination of erratic scheduling and poor leadership made it difficult to thrive in this role. I hope Snap Fitness improves its treatment of employees, as a positive workplace is crucial for both staff and members.

Top Job Titles	Average Salary
Personal trainer 59 salaries reported	$27.70 per hour
Fitness instructor 13 salaries reported	$27.68 per hour
Front desk receptionist 8 salaries reported	$18.81 per hour
Club manager 3 salaries reported	$46,667 per year
Front desk agent 5 salaries reported	$15.70 per hour

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