estimator

software engineer

customer service representative

customer success specialist

technical lead

Snapsheet

You come in with experience and are graded by people who have no idea what they are talking about.  These people have never been in the field or it has been so long they have lost touch with reality.  These people are in leadership because they have been with the company for about a year, that considered long tenure in Snapsheet.  You will have a meeting where they say wow we're at 130% efficiency!  Then in the next breath tell you your team is not doing enough and need to work overtime.  With a virtual environment leads only know one way to make themselves seem valuable.  That is to find every single thing they disagree with in your estimate .  They then run to management every chance they get if they don't like something or find a way to boost themselves as someone else's expense.  A lot of people are in this virtual environment because they couldn't cut it in the field or they have social disorders.  You will find a lot of leads are keyboard warriors and act hostile or extremely passive aggressive from the security of their homes and computers.   They do not allow for honest feedback, all feedback is in a dedicated survey with your info or solicited in a meeting with your peers where you don't feel comfortable telling management why they suck.  All you will hear is MORE MORE MORE!!!  FASTER FASTER FASTER!!  The company rewards exceeding goals with the opportunity to work overtime.  More work is the reward.  It's a garbage company with a terrible reputation in the collision industry.  Embarrassed to say i worked there.   They have earned the nickname Sweatsheet

Do not work here as a Customer Service Rep! Especially if you are a Spanish speaker.

You can meet your daily call numbers and QA, have your manager say you are meeting all expectations then be called into the Director's Office and be put on a warning or "probation" for a completely arbitrary reason. So many great employees are constantly stressed out not knowing if this day will be the day they are put on probation.

If you're on a call with a customer who has already used the app and repeatedly tells you they do not want an app walk-through you will fail QA for not providing the walk-through. They set you up to fail. It's like management wants to have a bogus reason to use against you should they decide you are no longer "fitting in".

If you speak Spanish you will be expected to do way more work for the same amount of pay. They do not hire enough bi-lingual employees so you will have to take call after call after call. The rotating Saturday shift is also only supposed to be once every 6-8 weeks but they will make you go in once every 3-4 weeks. 

Snapsheet will constantly brag about the free food they offer... what should we be oh so grateful for? Goldfish from a bulk jar that you just have to hope everyone is not using their hands and La Croix... coool... Almost every other call center in Chicago offers way better snacks and free lunch every day.

Again, do not work here!

I was employed for 5 years here. The initial first three were awesome. The company really made you feel valued and the stress was low. Multiple training opportunities were present and you could basically pick your next job if you were a high performer. Post pandemic though, things have really changed. Basically it’s push out as many estimates as you can while barely paying attention to what the shop may actually need or what’s best for the insured. Quality is a joke when there’s assignments backing up. Work life balance is non-existent. If you say no to overtime, you’re targeted by management to try to push you out. Many many great estimators have left because of the “bro” culture and nepotism. If you’re a parent, good luck. They give 0 consideration for your family or your time. Mandatory overtime is a big deal there and they enforce it until you’re so burnt out you just cringe at the thought of starting work. East coast time zone people beware. Everything is on central time and they could care less if you have time in the evenings for family and kids even though you’re an hour ahead of them. Beware and keep a distance if you’re not single or a workaholic. Money is great though. You’ll def make more than your initial salary because of the enforced overtime. 

Honestly, the left hand has no clue what the right hand is doing. 

Ask the same question of different managers and get 8 different answers depending on who you ask and when. They contradict their own answers and the other managers.

Quote - "Training is just training. Forget it. This is the real world." 

You'll be bounced around teams every 4-6 weeks or so. I lost count after a while.

Productivity goals were nearly impossible to reach if you actually wrote a good/accurate/fair estimate. You're expected to monitor multiple Google chat rooms with as many as 40 people in them at the same time and respond timely. 

Lots of meetings to tell us how we "didn't hit the goal and have to work more/harder/faster"

Every second that clicks by in the day hurts you. Decide to work late and wrap up a tough one? That dilutes your productivity. Keep track of your own time on long calls to a carrier or parts place because if you don't report that, it hurts your productivity more. 

Horribly and poor use of technology. Way too much crisscrossing and re-entering the same stuff over and over again.

In summary, while the financial compensation is satisfactory, working from home does not provide the benefits one might anticipate, particularly for individuals with families. The lack of job security and the constant pressure to meet numerical targets can create a hostile work environment. Employees are often expected to maintain a high level of productivity, even when they are fully engaged in their work. This constant monitoring can lead to a sense of micromanagement and a lack of autonomy. Furthermore, the high turnover rate and the pressure to meet daily goals can make it difficult for employees to feel secure in their positions and to enjoy their work. The company’s emphasis on growth and development can be perceived as insincere, as employees often feel that their efforts are not being adequately recognized or rewarded. Ultimately, the lack of a supportive work environment and the pressure to constantly perform can lead to a loss of motivation and a diminished sense of job satisfaction. It is important for employees to prioritize their well-being and to seek out employers who value their contributions and provide a positive work culture. 

Review and negotiate supplements with body shops.  Obtain necessary supporting documents.  Work from home, but you end up working more than your 8 hours in order to meet your quota.
Managers really don't have much authority, as they are told by upper management what to do.  Micro managed every step of the way.  All phone calls are recorded for audit purposes which is understandable.  What's not acceptable is to have your manager send you a chat and critique a call while you are still on the phone with the body shop.  One week you are told you are not on the phone enough and the next you are on the phone too much.  Some employees are able to complete above average number of claims by not doing everything required, which seems to be more acceptable than quality work.  
I feel that this company grew at a rate too fast for the knowledge that upper management had.  New management is being brought in, and hopefully that will help.  
Unlimited PTO, as long as staffing and claims volume will allow.

If you want timed bathroom breaks and them breathing down your neck micromaning you then this is for you. They do not care about their employees at all. As proof they actually send a company wide email and I quote “If the reality of working for a for-profit business isn't in alignment with your values, then this may not be a career fit for you, and we encourage you to speak with your manager to create an exit plan.“ And if you speak another language DO NOT let them know. They will give you extra the workload for no extra pay OR training. They denied paying bilingual people more. And one more thing the big boss man said CSO is the and I quote “ Bottom feeders”. So please go elsewhere everyone deserves to be treated like a human being and not a robot with no bathroom breaks/water. Oh and CSO is the ONLY department with less benefits. Every other department has amazing benefits including unlimited PTO but not us. If you’re sick often you’ll be punished for it, they removed the unpaid sick days for some odd reason and again only to this department.

HR has been warned about all these issues for years now. They turn your complaints into reasons why you are a problem. They leak your complaints, so do not open up to them. You cant trust them. Upper management verbally abuses people and it's been reported. Nothing happened. There must be someone stopping all the complaints from going to the top, because I cant imagine the CEO would be okay with these behaviors. My guess someone is blocking it in order to save his and his friends positions, while making excuses for the turnover. When someone leaves, any issues that come up will be blamed on the person who just left. With how many people leave, this gives them plenty of excuses. Upper management has zero people skills and brave about it, like it is something to be proud of.  HR was warned about all these things that have escalated to the newest layoff and losing investors. I feel bad for the owners as they don't seem to align with this behavior. Then again, it should be obvious by now. Top talent is no longer interested in coming over. The best managers are leaving or left. They are the ones who wouldn't act this way and got pushed out.

As a remote estimator, I got to work with insurance companies and body shops. With that, when you are working in multiple states, there are always going to be a few bad people to deal with. The company was great with training, (When I started we had a week and a half in Chicago) and assisting in licensing in states I need a license in. I was only with the company for a year and a half and then got furloughed and lost my job due to Covid and lowered work load. Before that, I was moved around a few times to estimating and supplements. I was able to move up quickly and feel that the system works well for advancement. Since I worked from home, I was able to take breaks when I needed to to go pick up my daughter from school, (Remember when kids went to school?) and felt that the daily routine was good. The pay was great and between what Insurance companies pay and body shops. There were few times when overtime was needed and it was voluntary. 

I have been here a little over a year. I have ben writing estimates for 12 years in high volume shops and a few as  an Independent appraiser. I have had  ZERO issues exceeding expectations everywhere I have worked. I struggle just to break even here. You have the carrier who all the care about is accuracy then you have snapsheet and all they care about is speed. You can see where the issue is. Fast is not perfect and perfect is not fast. You can not tell anyone in management that. They do not care.  Micro management is the daily expectation! Severe micromanagement. You have managers auditing your files making more mistakes than the appraiser just because they refuse to be thorough. Appraisers are the only ones held accountable. Its kind of crazy actually! If you are not an estimator on top of your game you will struggle. There is just not enough time in the day for what they want done. They want you making ZERO mistakes but writing as fast as you can.  Upper management is so far out of touch it sad. 

Top Job Titles	Average Salary
Estimator 6 salaries reported	$69,083 per year
Software engineer 5 salaries reported	$131,400 per year
Customer service representative 6 salaries reported	$18.17 per hour
Customer success specialist 4 salaries reported	$18.13 per hour
Technical lead 3 salaries reported	$72,500 per year

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