laborer

guest service agent

front desk agent

food service worker

guest attendant

SoJo Spa Club

At Sojo Spa Club, I picked up some techniques about how a big company operates and how they implement ESPA service protocols. However, these protocols are supposed to be the basics already established if you’ve rightfully completed your massage therapy education and passed the MBLEX.

Therapists often expressed their exhaustion and frustration while working hard just to make a living. Some fit into the management system and roll with it, while others end up involved in drama. But most importantly, the way management handles inner issues among therapists is very unprofessional and often felt unfair for new hires.

The way they structure staff incentives—ranking therapists on a first or last line based on sales quotas—creates a negative impact on teamwork and overall productivity. Instead of fostering collaboration, it breeds competition and stress among therapists.

Management’s treatment of therapists is often disrespectful. Some managers yell, make childish and undermining remarks, and scold staff both during and after training. This creates a toxic atmosphere that makes it hard to feel valued or respected as a professional.

The job itself is extremely physically demanding, with packed schedules that leave little time to rest or recover between services. The relentless pressure to upsell products can overshadow the true purpose of massage therapy and take a toll on your mental health.

If you are meticulous, health conscious, and value your mental well-being, this place will not be suitable for you. And if being a therapist is a serious professional career for you, and you care deeply about your impact on the industry, I’d avoid this workplace.

I’m grateful for some exposure to how a large spa operates, but ultimately the environment was not sustainable for me, and I would not recommend it for those seeking a healthy, respectful, and professional work setting.

Working at SoJo Spa Club has been one of the most rewarding experiences of my professional journey. As a manager, I’ve had the unique opportunity to grow not just in leadership but in my understanding of what true 5-star service looks and feels like.

From day one, SoJo sets a high standard — not only for the guest experience, but also for its team. The level of detail, care, and professionalism required here has elevated my skills tremendously. Whether it's learning the nuances of luxury hospitality or mastering how to create seamless, memorable experiences for guests, every day is a masterclass in excellence.

What truly sets SoJo apart, however, is its culture of development. There is a strong emphasis on mentorship, internal promotion, and cross-training, which creates a dynamic environment where driven individuals can thrive. I’ve witnessed team members rise through the ranks, empowered by both encouragement and hands-on experience.

If you're looking for a place where you can sharpen your service instincts, be surrounded by passionate professionals, and be part of a team that constantly strives for world-class excellence, SoJo Spa Club is it. It’s more than a job — it’s a launching pad for anyone serious about a future in luxury hospitality.

Working at SoJo comes with great pay, perks, constant flow of interesting clients and experience but is plagued by a unmistakably inefficient and uninformed  management staff. It pains me to see that a once wondrous, educating position at a one-of-a-kind establishment became despicable and downright depressing shortly after gaining employment.

Most of the staff and front desk management are friendly, accommodating, and courteous. Unfortunately certain employees and a majority of
Upper-management/Department heads are ill-informed on the duties and conditions of their own staff. Many of these figures also appear to overlook or plainly coverup on each other’s incompetency. 

For a Business with such a potential for fruition and expansion, the future failings ahead of SoJo stem from key department figures who do not have a pulse on their duties and/or the work conditions of their employees. 

Ultimately vengeful/ignorant personalities alongside a disregard for the impositions deterring guests (many impositions which are entirely profit-driven as opposed to striving to remain a viable business) will
become evident shortly after being employed.

It appears good in the beginning. It’s gratifying to see customers enjoying their time and to see them transform from stressed to zen.

 Managers are kind and tell you they will support you until you until they are put under pressure and take it out on you.  They will humiliate and hold it against you if you make any little mistake, are even a minute late, or need to call out if you’re sick. Management will actually make you feel guilty for being unable to come in or not taking the extra shift they want you to work. Management expects perfection at all times no exceptions. Clicky work beginning between coworkers. And favoritism at play when it comes to promotions and growth within the company - it doesn’t matter how hard you work as long as they like you they will give you good opportunities. 

Decent incentive program if you can manage to always be 30 minutes early to your shift start. Mediocre benefits - it’s a family owned spa so don’t expect much.  Employee parking is horrible the area floods when it rains so be careful where you park. And you only get a 30 minute lunch-break. 

Training was complicated. You have to sell products in order to get fully booked (4 days full time) otherwise you’re having to pick up an extra shift to make it up and  dealing with up to 45 min late clients or walk ins thus cutting into the thirty minute break they rave about. As a beginner your day doesn’t start until 1130 because you are “new”  you’re expected to be there at 930 (you need to sell which may be easier for some than others ) 
 Co workers are stuck up and not welcoming. Management will lie to your face and prefer to have in person conversations so it’s harder to hold them accountable. You turn in cash tips and they give it back at some point( they look at cameras if you don’t they will ask) This spa has great potential to work at but management will either run you over or run you off if you don’t stick up for yourself. If you are thinking about working here just beware and brace yourself. It’s like the military of the spa world. 

Do NOT work here. You will regret it and you will get tired of it faily quickly; it really just depends on the department you work in. Personally, I've never met any of the owners, but from others' opinions, I've been told they're not approachable people. There are some decent managers and supervisors, but others are impossible to deal with. Forget about whatever needs you may have, if they need you they will inconvenience you without a second thought. People are constantly being hired, fired, and quitting within short time periods. The pay is decent, but in some cases your pay does NOT reflect your work. You will find yourself overworked and stressed and that's due to the constant state of this place being understaffed. It's pretentious and as far as I can tell, only focused on hoarding profit for the higher ups more than anything else.

Management strips you away from your personality. They do not care about work/life balance. Constantly want perfection and access to you. Managers/supervisors are disrespectful. The task you have to perform compared to the pay is not worth it. For the time i was there, it was a mentally destroying experience even though my coworkers would make me feel better. If your late from your break by literally one minutes, it’s instantly an issue. The environment itself is toxic. I do not recommend. They have a good program where the lunch is $4 but the food was always under cooked and employees were constantly getting sick. A company that makes so much money in a year and can’t afford to pay their employees more, provide pants (the front office wears shorts), a decent meal. 

The staff is over worked and under paid. You would think working at a Spa would be a relaxing job, but it is the exact opposite.  There is a line of guest out the door before the place even opens and the guest treat the place like it’s an amusement park. A normal day is running up and down stairs to assist the 700+ guest a day who are constantly breaking the rules or getting injured do to that persons negligence. The Management isn’t good either. They are those typical managers that hate coming in to work and would regularly make their staff team handle situations that they should handle themselves. Don’t expect a life changing situation if you work here. This job should be just for a paycheck.

The typical day at SoJo depends on the department, but employees are generally overworked and underpaid overall. The company generates millions yearly, yet staff and frontline workers’ earnings do not reflect the revenue earned by the services provided. The hardest part of the job is adhering to strict policies when management is not present/able to assist during hectic periods of overcapacity (which is often). Hospitality culture is heavily encouraged given that work/life balance is poor, as many vacation or day-off requests are denied. In my experience, my management did an amazing job at overseeing operations and providing guidance, yet others may not have this privilege.

I love working here. The spa understands  we take care of people so they gives us both 2 free monthly passes for employees and discounts for family and friends so we can also take care of ourselves in the beautiful spa. We also get paid very well. Cleanliness, organization, and professionalism are their best assets as  a company. My coworkers, staff, and managers are like family to me which makes the day go by fast. The culture in ESPA department is very friendly and loving. We care for and help each other out. We make a wonderful team. Everyone gets along and which is sometimes hard to find in other companies. The hiring manager has a lot to do with that. 

Top Job Titles	Average Salary
Laborer 6 salaries reported	$17.33 per hour
Guest service agent 9 salaries reported	$17.53 per hour
Front desk agent 14 salaries reported	$17.25 per hour
Food service worker 9 salaries reported	$16.81 per hour
Guest attendant 8 salaries reported	$16.88 per hour

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