technical support specialist

assembler

Sol-Ark

First I will cover the good aspects of Sol-Ark...   

• The company overall has been successful.
• The pay offered was average.
• The bonus program money payout was above average.
• The intelligence level of the employees overall was above average.


And now the bad aspects of Sol-Ark...

• The primary product that Sol-Ark produces (inverters) is inherently chaotic in that it's in a constant and seemingly never ending state of being fixed or changed.  Also the nature of how it is installed and used poses so many variables that veteran support reps are often blindsided and confounded by the situations that they encounter.  Unlike most other tech support jobs, don't plan on ever being "comfortable" supporting Sol-Ark inverters.  For some people this may be an acceptable situation and for others it won't be.

• While the overall tech support group is quite intelligent most of them lack wisdom, experience, and common sense.  The main reason for this seems to be because the majority of the tech support representatives and even a significant part of management are in their 20s.  In general, this can be aggravating for those that are older.  I could write a few paragraphs on this subject but I will simply say that high school games and throwing people under the bus (when they themselves are far from being perfect) is beyond ridiculous.

• Sol-Ark provides wireless headsets for everyone to use.  While this seems to be a great idea, in practice its not.  Many support reps wander all around the area talking openly when on a call.  This raises the ambient noise in the work area to unacceptable levels and introduces unnecessary distractions which negatively impacts the focus of those working at their desks.  Management has expressed no desire to address the issues that the use of wireless headsets has introduced to the work area.

• Finally a word about the management at Sol-Ark.  While they put on a good dog and pony show about how great they are it does not take long to see through that facade and experience the ineptitude and questionable nature of the management staff.  Standards and situations are constantly being manipulated in questionable ways that are not in the best interests of the employees or even their customers.  Unfortunately most of the employees are not experienced enough to be cognizant of these corporate games to call them out on it.  Perhaps things will change over time but I would imagine not in the foreseeable future.

Overall the company is good for high school students or college drop outs. The engineers are imported from Mexico. Their English is not so well, so imagine asking them for advice. The job is easy but annoying because the app they use constantly breaks and you’re expected to  troubleshoot issues using this app that rarely functions properly.  Constantly have to lie to customers because no one has answers to certain issues, so you’re forced to lie to keep the customer waiting while Solark engineers solve an issue. If you’re an ethical person you would not like this employer.

What is the best part of working at the company?
The friendly environment, the opportunity to learn everything about solar systems, I hardly recommend to work over there.

What is the most stressful part about working at the company?
To meet the goals individually 

What is the work environment and culture like at the company?
great friendly environment, multiculture and the company allows to work people of any edge


What is a typical day like for you at the company?
every day is very nice to work over there

What is the best part of working at the company?
Company has good people but accounting department is run by a mediocre controller who unprofessional and incompetent. 

What is the most stressful part about working at the company?
People who has no idea what they are doing. 

What is the work environment and culture like at the company?
Good people but very bad management team. Some in the leadership team has no idea what they are doing. 

What is a typical day like for you at the company?
Very stressful lot of lazy people.

The company has worked very hard to create a great company culture. Everyone is held accountable for their work and encouraged to find ways to help the department improve. The technical challenges are exciting to work on. Executive management takes feedback from the employees and works to improve them. The compensation is great and shows the company is looking after its employees. These types of companies are hard to find.

You will get what you put into the job, but it’s easy to find a project and make a difference. Management is responsive and listens to employees. Probably the best job I’ve had thus far.

Depending on the department you work in but overall 8 hr days. Owners are very generous and care to provide awesome perks, health insurance, matching 401k.  Until employed with Sol-Ark, I have not seen a company that provided great benefits since 98.

Teammates and co workers are great 
Pay is on time bonus on timeish 
Top down leadership dysfunction is what can kill this company
Severe lack of comms until your performance can hinder you from a raise or promotion
lack of growth opps
But overall its not bad its ups and downs 


You could learn some thing from there but be very careful cause they have there favorites when it comes to certain employees and they watch everything you do they like to make up stories at times 

Love working here, especially since I am still attending university. I have gained a lot of experience and learn something new everyday. Managers are awesome!

Top Job Titles	Average Salary
Technical support specialist 1 salary reported	$26.00 per hour
Assembler 1 salary reported	$19.50 per hour

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