mammography technologist

patient services representative

mri technologist

sonographer

ct technologist

Solis-Mammography

The location of my review was extremely disheartening watching patients for breast care being treated like customers in Wal-Mart from the leaders and coworkers. The lack of attention from leaders to execute patient care in a professional manner from the PSR's up front was little to none. The mentality of the culture at the BASH (Baylor Hospital) location in Fort Worth TX was a "snitches get stitches" or "I might be saved but you can still catch these hands". If you spoke about a mess up or something that was not being done the Solis way you were then "toss to the side" and treated badly from other co-workers and leaders. It is an extremely unprofessional environment for patient care. No promises were kept to scheduling for patients or for employees schedules. Patients would have to come back multiple times due to lack of employees taking care of files properly and timely. Where the leaders will say yes to you for a request it is later used against you to belittle you or against you as failing in your position to handle issues. The leaders do not run this location. It is a poor example of HIPAA procedures being used. I would not recommend this location unless they do a huge investigation on this locations procedures and policies being used by all employees. Our own leaders and senior employees spoke of another imaging facility in our monthly meeting of where they go to get their mammograms. The leaders allow racial comments, jokes and slanders to take place about not only other employees and co-workers but also about patients. Another employee asked in a meeting to not have to take care of "little old white ladies" because they don't like her and are rude to her, leaders gave her her request. 
Solis appears to want to do good but for a Healthcare facility to ignore their largest location the way they do says a lot about how they care. The lack of attention to execute patient care in a professional manner at a location that is your biggest is shocking to see in the healthcare field.

Being in leadership I can say that most of the reviews you’ll see here are accurate. Job is easy but very stressful. It starts with hiring events. Hiring pretty much anyone the supervisors and managers feel like it. They do not always select the best candidates. Favoritism is BIG, if they don’t want someone on certain position they simply would not hire them and come up with whatever excuse they feel like. Same goes for supervisor some of them don’t follow “The Solis way” or “promise book values” being rude, condescending and unprofessional with agents when they have questions. Making them feel dumb and management knows about the supervisors that act like this, it was brought up multiple times  to their attention. However, management has their favorite supervisors as well and they rather term the agent that complaints or wait for them to leave the company. During training they try to make it seem like a great place to work but when you start you realize it’s not like that. I’ve seen emails of agents submitted to HR and management regarding this situation and TRUST me that nothing is being or was being done about it. They only have 1 HR person for the entire contact center who also covers some the actual patient facing centers. They keep adding new systems and responsibilities for agents with no pay increase. If you advocate for agents regarding this matter they brush you aside. They decide who to pay what based on favoritism and who to promote as well. When it comes to end of the year reviews even if your supervisor advocates for you to get you a decent raise HR sends it back and makes you take points away so they don’t have to give this employee a raise. They preach that they’re patient first and they care about people but their actions demonstrate otherwise. They also set lunches at random causing for elderly agents to have to wait 6hrs for their lunch time. If you are wandering why the turnover rate is high and they can’t seem to retain employees it’s because they don’t treat them like human beings.

Corporate office in accounting and finance is one of the most dysfunctional environments I’ve ever experienced.  The previous Controller walked off the job without giving two weeks notice and cited hostile staff and CFO as reason for leaving.  She lasted 10 months. Staff is overwhelmed and unwillingly to put in OT.  CFO is petrified of employee survey results so Management gets beaten up and expected to pick up work of senior and staff accountants and analysts so they don’t complain about OT.   Various managers walked out after one year due to excessive hours and  non-stop turnover of staff and management. New hires have no training or onboarding due to revolving door of employees.  New Controller lacks leadership and creates and participates in cliques out on the floor.  Backbiting and trash talking of other employees is encouraged and happens on a regular basis in Controller’s office behind closed doors. Controller pits groups of employees against one another and was hired with no previous Controller experience and at a significantly cheaper salary.  Accountants/Analysts
on floor openly mock and say hostile things about management including the CFO. The Promise Book is a joke. Monthly closes take the entire month as all resources are sent out to continuously find more and more expense items to reclassify below the line to boost results so CFO can get his big performance bonus at year end.  This leaves no adequate time for employees to work on other objectives and business needs since they are often still closing last month’s books when the next close begins.  Worst lack of leadership I’ve seen in working for both large and small companies.  Sadly rest of company seems ok but accounting and finance is a disaster.  

I pulled reports of patients whom did not show up or cancelled their appointments from all locations in states we have facilities in and attempted o reschedule, work out payment or funding issues or keep record of requested callback times. I would then make daily spreadsheets for the CEO for their monthly productivity report. I aslo called confirmations on appointments missed by automated system and schedule mammograms/diagnostics and pelvic exams. I received knowledge on basic medical terminology, how to use the RIS system and gained knowledge on different canerous and non cancerous issues. I was trained on HIPAA  regulations and securing patient information. Management was not so great at the time of my employment. They were very unaware and not concerned on the problems the scheduling staff were having and would not correct issues critical to daily production. My co-workers were very professional and tried to make the scheduling process as smoothas possible.The Hardest part of working at Solis was the poor time management and IT issues that kept hard working employees under the radar of termination cause by systematic issues. The most enjoyable part was helping patients informed of their status of results and being able to provide assistance for low income patients or explaining procedure expectations and helping to reassure patients of the extent of their situation.

Excessive patient count  which is physical exhausting, quantity of patients seen over quality of care provided (average 25 mammo or Dexa patients a day per tech) Equally mentally exhausting from micromanagement by the supervisor (military style environment). Management is financially rewarded for high volume achievements at the cost of frontline workers while they sit on personal calls all day. 

Lack of adequate  training, (10 minute rundown of the system) , no team work (caseload not evenly distributed) lack of communication at all levels, unorganized company overall. 

As others have stated, workplace culture is toxic and no support from management. Turnover rate is at an all time high, average 12 months for both  techs and front desk personnel as most are hired under false pretenses. Company is biased, strong over qualifies employees are overlooked for promotion as they are not a minority. 

Pompous top level leadership whom  is disconnected from teams at center level suggestive of “our way or the highway”culture. 

Systems do not interface resulting in daily chaos. You are instructed to submit an IT ticket for assistance which is a “black hole “ 

Washington Radiology was once a highly rated establishment who cared about their employees, patients and providers. 

This place is so unorganized. It’s ridiculous we call these patients without looking at their charts and look stupid while talking to them. Management is terrible. There is no support they don’t listen to what you have to say. If you need help it’s a big huff and talk you like your stupid. Most times I know what I’m doing and just get them on the line to clarify what I’m doing since it’s a recorded line and it shows them confirming. The communication is horrible they never update on things on a timely manner. They changed the way they grade the calls and have yet to send an email on that update. Agents are not prepared to take calls when going on the floor. Yes it’s very busy calls are back to back. But these patients are what does it. I have done scheduling for other types of medical offices and 99% of these patients are super rude and entitled. You would think with a serious manner such as cancer people would be more humble but they’re not. It’s like arguing all day. It’s mentally draining. And if you need to call the offices they never answer. Most times when they do answer they talk to you like they’re better than you like as if we don’t work for the same company. I was very disappointed within a few months of starting. My one year anniversary came and was was never acknowledged for it. 

Everyday is different if your working in the Az offices. All staff is expected to flex regularly, daily, after rushing to get the patients completed in the morning then you are released early in the afternoon due to patient Scheduling. Staff hours and offices we were Scheduled randomly, no consistency ever . Scheduling seems to have on going training limitations as well as lack of knowledge. Staff is requested to rotate offices at a moments notice. Minimal training is provided and no proactive processes or consistent protocols exist throughout all centers for all staff. The company hires individuals with good personalities which over time gets supressed due to the strain and expectations of the company. I found my immediate Supervisors to be falsely accusatory, unapproachable and negatively reactive when I would approach them for solutions as well as discussing patients concerns or issues. I have worked for this company 3 1/2 yrs....loved upper management interactions...but didn't find on sight management nurturing, understanding, fair or willing to educate or problem solve regarding issues or misunderstandings.

The culture here is TOXIC. Gossip is widespread in this company, from Center Directors, Regional Managers, to HR. I have seen HR disclosing confidential employee information to others in the organization. They encourage employees to follow The Promise Book, but do not do so themselves. They only care about patient volume, without regard to how overworked and short staffed their employees are. Frontline employees are just warm bodies. There is a high rate of turnaround due to the incompetence of management at all levels. Onboarding and training are a joke. It consists of a PowerPoint and someone at the location giving you a 10 minute run-down of the systems.  They also pay less than other Breast Imaging Centers in the area. They give you 4 weeks PTO, but can tell you they're not approving anything for three months. I have never worked for a company that has so many issues with system networks, servers, customer billing, and employee records. I worked over a year without anyone asking me for my vaccination records, CPR BLS, licenses, and credentials.  

Pay is extremely good for the area and job. However, management lacks communication. During COVID-19 we found out about layoffs via a mass phone call. Up until that point we were kept in the dark on policy changes and what was being done for our safety. A packet of info was thrown on the table in the break room after many people complained, but management never addressed us or spoke on the issue. There was time water was off for the whole building and we were expected to keep working without running water. We were told to go to Starbucks to wash our hands (in a medical office??). Many of my coworkers had to draw blood or do biopsies without running water. When confronted about this management became aggressive in the meeting and did not take criticism well. 

My fellow coworkers were very sweet and easy to get along with. No complaints there. Very diverse. 

PTO sucks so it's hard to get off to go to the doctor and be paid. I was never denied time off when I asked though. 

Never missed a lunch break. Patients were usually nice, but it was definitely ALL about patient satisfaction. 

At first you feel welcomed and excited about the opportunity then reality hits and you’re thrown in to a job that is nothing what you expect. This job was extremely stressful.  The whole “seniority rules” is definitely at play.  The turnover rate is ridiculous and you’re definitely overworked and under paid. You don’t get adequate amount of training and any mistakes made are announced. This job requires a lot of work and you are basically doing so many different things that you don’t have the time for. The duties are not shared equally. You get a 30 minute lunch and no breaks. This is not only for front desk but the technologist are over worked as well and do not get enough credit. The appointments are so  overbooked and management expects you to get people in without wait, which is ridiculous. Customers often complain about this, are rude and you’re to take the heat. This just wasn’t a good work environment and I would not recommend wasting your time. 

Top Job Titles	Average Salary
Mammography technologist 118 salaries reported	$43.98 per hour
Patient services representative 70 salaries reported	$20.65 per hour
Mri technologist 39 salaries reported	$42.81 per hour
Sonographer 17 salaries reported	$44.06 per hour
Ct technologist 15 salaries reported	$37.53 per hour

Working at Solis Mammography: Company Overview and Reviews

Solis Mammography

Solis Mammography Ratings

Popular jobs at Solis Mammography

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected