teller

credit analyst

loan processor

branch administrator

service technician

Somerset Trust Company

I’ve worked in a couple different positions throughout my career with Somerset Trust, and had different experiences with each of them. 

Teller Position: For me personally, I generally enjoyed my time as a teller. I had coworkers that I got along well with, and my manager was great! I was offered ample training opportunities, and I was happy that I didn’t have to push our products onto customers just to meet goals. 

However, this comes at the expense of any hope to make a decent wage, especially compared to most other banks their size in the same area.

Call Center Position: This experience started out great, but it became the reason why I left the company. The manager for that department is knowledgeable when it comes to job related activities, but lacks nearly every other characteristic that a good manager should have. If you ask for help from another department for any reason, you are usually met with a passive aggressive attitude or sometimes outright hostility, often because you are expected to already know the answer(s) to your question(s) in this position.

Overall: Somerset Trust favors employing the friends and family members of people who currently work there or who have worked there previously, so if you manage to get hired without knowing anyone, you will most likely feel like you don’t belong.

The bottom line is that your experience will vary widely depending on if you know anyone there and what department/branch you work in, but the fact remains that the pay and “raises” are abysmal, and genuine support is hard to come by.

No potential for professional growth. Since the new generation took over the company has really taken a step back in regards to how they treat their employees. The retirement package has taken a step back, you are severely under-compensated, they can’t find good reliable help due to the lack of compensation which means the departments and branches are understaffed. Unless you are “in” with upper management and the family who owns the company you will never be treated fairly or seriously considered for a promotion. With that said there is nothing that lays out a path in how you could even advance within the company. The work - life balance has gotten worse due to the bank being understaffed as a whole. They don’t take employees thoughts and worries seriously. They pick and choose what issues within departments and branches they want to address, if any at all. This used to be a great place to work, but not anymore.  

This place is a nice place to work for people who are comfortable in their lives and have families etc. They are a very family-oriented company and they will try to work with you as best as they can, especially if you work in the Admin offices. They try to be innovative and embrace hiring the younger generations to start the 'new generation of bankers'. The hours are flexible and depending on your job you can work remotely. I liked the people and the CEO was very down to earth. There is some room for advancement as long as you are known by the right people. There is nepotism though unfortunately, but they will always try to hire from within the company before looking to outsiders. They are REALLY about the community and they leave a positive impact in any community they have banks in, it's very amazing.

One of the best companies I have worked for. Family owned and simple structure. Most of the managers are great. The administration is also pretty awesome. Best part of the job is the customers. Do your best to make their lives convenient and you'll go places. Advancement is definitely possible for entry level workers. I worked as a bank teller and marketing intern through college. There's a lot of great things to learn, and you'll be learning from the best, I promise. I got to meet with the president every month, and travel was compensated fairly.

This is small, irrelevant banking institution located in a depressed community that is owned by a family filled with greed and disdain. The curmudgeon-filled "leadership" allows for harassment of all types up to and including groping of employees. I witnessed this on a daily basis. As for the few of us that took our jobs seriously, you are penalized and false accusations are made about you because you choose not to participate in the diabolical gamesmanship that occurs there on a daily basis. God help you if you start there with the best of intentions ... prepare to be stabbed in the back.

This company is smoke and mirrors. Promises you the world and can’t deliver. Only advancement can take place in Somerset County. All of their other regions are severely neglected and understaffed. Their low pay ranges keep most people away. You can work at another financial institution and make much more. They are behind the times. From technology to products. They offer poor work/life balance especially if you work in a retail office.

A lot has changed with this company, which used to be family oriented. They now focus only on the numbers. Employees are treated like second class citizens and are viewed as disposable by upper management including the Cook family members. Benefits have been significantly limited since the new CEO took over. Employees are often talked down to by upper management. Morale is terrible overall and the management style is very punitive without reason for punishment. 

Wonderful benefits, yearly bonuses, still do a swanky full company Christmas Party.  Bank owners are personable to all employees, not just the "important" people. There is room for advancement- but positions are almost always in Somerset Pa. Westmoreland County branches have staffing issues that can make work schedules very challenging. 

Training is always available, management does there best to work with your schedule. Family first they say! Everyones always ready to help when needed. Technology in this business is great!! Always trying to make it better for us and our customers!!

Great corporate staff , ceo is very hands on and in touch with employees. However there is no support once you get in the office. My supervisor had her own ways of doing things and I was constantly belittled by her and another teller. And felt extremely uncomfortable. To the credit of corporate they did try to rectify the situation with me. But things need to
Change at the branch level 

Top Job Titles	Average Salary
Teller 4 salaries reported	$16.50 per hour
Credit analyst 4 salaries reported	$21.50 per hour
Loan processor 3 salaries reported	$15.00 per hour
Branch administrator 2 salaries reported	$50,000 per year
Service technician 1 salary reported	$22.50 per hour

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