room attendant

guest service agent

front desk agent

night auditor

housekeeper

Sonesta

Terrible management, did not get ANY support from my supervisor.  Complete control freaks who appeal to their "friends." When trying to improve the quality and puncuality of work I would always get shut down. I was never able to make changes in my department even as a lead employee. Was never compensated for being bilingual or as lead employee. Our hourly wage did not amount to the merchandise we were responsible for or the demands. I would get chewed out for being a minute over 40 hours. We would get blind sided by trucks because our supervisor would not keep us up to date even though we would have preferred  shift meetings about absolutely nothing related to our department. Favoritism at an all time high. & When trying to make work life easier by explaining to HR what I felt was wrong with my department, they called me into the office with my supervisor and said that they are sending a request to corporate for termination or I could just quit now. The people that are supposed to hear you out and assess each situation, then make a fair and professional decision that will better the company we're only cooperating with those they were "friends"with. Apparently, they are only looking out for their friends and not the company itself. I loved working there but it was a constant headache dealing with certain persons. I love the job itself though, I love the environment of the hotel industry. If the HR department was honest & just with making changes to improve the company I would've loved every second of it. But there is no room for strong willed and ambitious people in Sonesta. If you plan on working in the same department at the very same position and making a 7 cent raise every year for about 30 years then this is the place for you. Good luck.

Hotels as Individual as Our Guests. Just as there is no typical Sonesta, there is no typical Sonesta guest. They are business people, couples, families, and adventurers. Many have worn all these hats with Sonesta, and all long for a unique and authentic experience. No matter your travel style or needs, Sonesta can match them, amidst a bold and independent-minded aesthetic from our lobbies and restaurants to our rooms.

Our diverse and distinctive portfolio spans 7 countries and covers a full range of services, from independence to full-service indulgence.

Generously appointed, locally inspired. Royal Sonesta Hotels provide all the amenities you need for an indulgent and culture-filled stay. Our hallways are art galleries, our grounds are gardens and our cuisine is locally inspired and artistically created.
Full-service Sonesta Hotels & Resorts are located in exciting urban and resort destinations encouraging you to enjoy an authentic experience as unique as each hotel.
Extended-stay Sonesta ES Suites have all the comforts of a studio apartment for your business or personal stay. More than just a place to stay, we’ve designed these new hotels to be as flexible as your needs, whether you’re traveling for business, on your own, or with family.
Intimate and unique Sonesta Posadas del Inca, urban and country inns that are embedded in the rich culture of Peru, minus the formality, for a rewarding and authentic experience.
Our unique fleet of luxury river ships, the Sonesta Cruise Collection, plies the fabled waters of Egypt’s Nile River on 3-, 4-, and 7-night itineraries. Explore the land of pharaohs with Africa’s leading River Cruise Company for 3 consecutive years.

What is the best part of working at the company?
It's was a great opportunity to work in this big Resort Hotel like if somebody ask you where you work and say Sonesta it's amazing to hear from people a wow!.good salary and in by way of discipline balance coz heads/managers are very patient. In the field of maintaining grounds,which includes the pool area irrigations,control of pest& weed and
Cleaning of the grills for which I belong as Groundskeeper i can say our Manager is understanding but strict like every day keep remind us about safety to watch out for our equipments,rules of the resort. And in the other hand the supervisor and manager always ask what we need for the day.
Patient as i have said and understand their employees if they committed a mistake...and by that they let the employees learn from their mistake....

What is the most stressful part about working at the company?
Nothing is stressfull just enjoy your work.unless if there is someone trying to pull you down so I suggest to keep in mind whatever trainings that he/she will apply in the company.

What is the work environment and culture like at the company?
All of us know that in a certain work place gets different or mixture of raises.And all I know here you fined a right place to stay with the friendly owners easy approachable heads/management.

What is a typical day like for you at the company?
It's typical when the day in accordance with our work as Groundskeeper if it is bad weather.But nothing to worry about because we are helping each other and called as a team.

Luckily most of my co-workers are bearable to put up with on a day to day basis so I don't dread coming to work very often. But as for the management and schedule part, it's terrible. Working in hotels can put a load on you. All departments deal with their own client base but at the end of the day, there's always one department that has to take all the heat and that's the front office/desk. The most enjoyable part of the job is can be the most unbearable part as well, the guests. Some guests are very interesting and can be from different parts of the world and share stories and intellect with you and it can be a wonderful experience. Then there are guests who are rude and intolerable, basically nothing pleases them. They are the hardest to put up with. Working at the front office you are basically an actor to a degree. You smile no matter how stressed or angry you are with the things you have to deal and put up with. In all honesty with the tasks and people you have to deal with in person and on the phone the job really deserves a higher pay. No question about it. The front office takes the heat from every department, we have to apologize for every mistake no matter who did it. We are the punching bag and heart of the hotel.

I worked at Sonesta resort on Hilton Head Island for a total of 11 months. I was hired as a full time front desk agent. About 6 months later I was asked to apply for the Front Desk Supervisor position by my manager. After doing some serious thinking I decided to apply right around the same time a new manager was coming in. I was brought into the new manager's office and was told " I don't think you have what it takes to be a supervisor". I don't know about you but I would rather work for a company that is supportive of growth. At this point in time it was the first time I thought about walking out. I decided to stay to see what would happen. I got the supervisor position and things went down hill very quickly from there. I was called into the managers office multiple times a week where I would be criticized for my decision making. The funny part is my manager would NEVER leave his office to help us out at the front. He never would stand up for his employees and instead would criticize them for making the bad decisions they would make. Even after reading this if you decide to work here my advice is go to work, do your job, and then go home. Don't do any more than you have to. I made that mistake and it ruined my life. 

The hotel has a constant turnover of people quitting or getting fired. Management has no appreciation for honesty, loyalty or hardworking employees who want to work as a team player. Teamwork is nonexistent. Hard-working employees who pull hard weight are unappreciated. Management is constantly present but refuses to take complaints or suggestions and ignore issues that could be easily fixed with fair and professional conversations. As an employee who came in sick (even when I had a doctor's note) when other employees called in constantly, stayed late to clean (past 2am) when everyone else went home, and pulled hard weight for the team I can say after being employed here I felt used. The bar has a beautiful set up and could be very successful, but management refuses to address issues when teamwork isn't present and one hardworking employee is pulling hard weight for a whole entire team. Being a dedicated and loyal professional to this company left me feeling used, unappreciated and heartbroken, for all the hard work I did and and dedication I had to the company and to my coworkers. 

Working in a hotel where the HR department was not allowed to work independently of the Sales Director or GM, making it difficult for employees to relay very concerning work-related issues., Beautiful hotel, but no daily walk-throughs were done the entire time I was there which has left the hotel not being properly cleaned, For the most part, I really enjoyed my co-workers until they became cutthroat, due to the culture of the hotel and in fear of losing their jobs, When I felt someone was being treated unfairly I spoke up to HR who in turn did what the GM thought was best, which resulted in the issue not being resolved, and the complainants feeling as if they were causing discord in their department. So no one went to HR unless they were ready to have a target on their backs and lose their job.

In my role, my primary tasks involve checking emails regularly and promptly responding to urgent messages to ensure smooth communication within the team. I also actively participate in team meetings to discuss strategies for enhancing customer satisfaction, managing housekeeping efficiently, and providing exceptional service to our guests.

Moreover, one of my passions is teaching and mentoring the staff to promote teamwork, sportsmanship, and the delivery of top-quality service that exceeds our guests' expectations. Witnessing the happiness of customers as they leave satisfied and eager to return, as well as receiving positive feedback from them, truly serves as the best form of recognition for our hard work and dedication.

I also strive to foster a positive work environment by promoting peace, unity, and positivity among the team members. I am always here to support you and address any concerns or challenges you may be facing. Your happiness and continued growth within the company are essential to me.


The AGM at this location was great. However, this job provided me with fear for my life on multiple occasions. The New Jersey locations of this hotel chain are known party locations for the locals in the area. Often times people from the rougher local areas will come to the hotel to host massive parties, when you are there at night, you are by yourself and if you're not able to get control over groups of 10-100+ people that have no intention of listening to what you are saying then you're on you're own. Threats against my safety from the guests were constant. There is constant drug use and dealing on the property, and the local police could not care less, you could call them and they would pretty much tell you to deal with the problems on your own. In my time at this location I had seen everything from large rocks being thrown through guest windows, to a guest's car being driven into the pond that is in front of the hotel as a joke. This is a corporate hotel and the corporation cares nothing about it's employees at this location.

Royal Sonesta Hotel is a great place to work. I've gained great knowledge during my time as a Catering Coordinator here. The great thing about working for RSH was the relationships I've built, with colleagues as well clients. The location speaks for itself and it's a beautiful property. The bad part was no room to grow and compensation in comparison to what my position entailed. A salary analyses of what competing properties hourly rates/position duties/title(s) were, provided this information. For a long time I tried to look pass this because of my tenure with the company, but after a while I realized, moving up just wasn't going to happen. Overall, this is a great place with the potential to be awesome. Endingly, you have to value yourself and be confident in what you know. I am an asset, which is why I am seeking greater employment that can offer me the ability to exercise my strengths, continually learn and grow.

Top Job Titles	Average Salary
Room attendant 125 salaries reported	$22.42 per hour
Guest service agent 79 salaries reported	$22.90 per hour
Front desk agent 30 salaries reported	$21.83 per hour
Night auditor 25 salaries reported	$21.52 per hour
Housekeeper 35 salaries reported	$19.68 per hour

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