massage therapist

customer service manager

operations manager

Soothe Inc

The pay is 50-60/hr, plus tips, which sometimes are given, sometimes not (often weeks or months later!). Non benefited, no insurance or anything. No bonuses. They are getting better at appropriate clients but my first few were *just asking for happy endings*. Maintain your boundaries and you'll be ok. You can always complain to the therapist success team via phone call or email and they'll block the client if something went wrong. Now you can block the suspected or disliked client in the app.
I'm usually not able to get stable pay of 3 appointments in 1 day, but get an average of 3-5/week. Sometimes you can't pick up the offer in time and they ask too frequently for Park City, which is out of my range. Sometimes you need to drive far, and the GPS is always wrong, like asking for Draper, when I live in S SLC. Lots in Draper. Best thing about soothe is the pay, even if it's 1099. I don't like having to maintain a rating. Great cancellation policy, at $35 for within the hour after you get booked and client cancels. Very willing to work with you forget your table or mistake where the location was or date/time conflicts (most clients want immediate satisfaction, massage guaranteed within the hour, not booked in advance). I've had a client cancel and I showed up at their door. 
Pays next day or on Monday from the weekend. Always answers the phone until 11 PM if you have issues. Easy to contact client or partner therapist in couples. Easy, user friendly app to let them know your availability, but often dicey when having a completely free schedule 7-7 and only appointments late at night.

Soothe used to be a great company. I was one of the first to join the Vegas team and stayed for 2 years. It used to be a fun environment with growth opportunities and collaboration between management and workers for ideas, feedback, etc. 

Wow have the times have changed. Poor communication from management both internally to employees and externallly with clients/therapists. Not updating anyone when changes are made and expecting you to “run with it” and do the best you can giving bad news that THEY should have emailed about. 

Supervisors are exhausted and under appreciated. They are expected to just do the hard, dirty work without being able to make any changes or really shape anything, which you would expect supervisors to be able to do. No, management does everything and the bulls*** rolls downhill. 

Every call you make is recorded and randomly pulled for QA grading, which is VERY strict. Have to say “thanks for being a valued client” EVERY client call or you get an automatic 93% - and that’s just the tip of the iceberg. 

Before working here be okay with the motto “it is what it is” and realize you can’t change anything or make any impact. Just go in, take your calls, and go home.

Soothe is a great place to work. Everyone is friendly/positive and willing to provide a helping hand. I can honestly say I enjoy coming into work everyday and seeing Soothe as a second home.

I've learned since being apart of Soothe, there are lots of growth opportunities within the company if you work hard and set your mind to it. What others don't know is if you're interested in moving up in the company and making it known, management will do everything they can to get you there such as webinars, additional training, being crossed train in other departments etc. I've been promoted several times since being with Soothe. (Close mouths don't get fed).

Management is awesome! They really do look out for you even in situations where you know other companies will not break their backs for their employees.

The culture is the greatest thing here. We provide snacks for all employees, we have a game room, fitness center, reading room and a mothers room! We get weekly massages in office twice a week!! Like come on..what company do you know has all these great perks?! NO ONE. We recognize employees birthdays and yearly anniversaries with Soothe by decorating their cubicles and providing them with a card and a mini champagne bottle. The list goes on. 

Hardest part of the job? New challenges but that's every job. Set a goal and make it happen and know that everything will be okay. It's that simple. 

Most enjoyable part of the job? Seeing others succeed.

Soothe is a great option to work with, specially for me cuz I don’t like permanent jobs, I don’t like schedules, I don’t like people telling me what to do everyday. It’s annoying. But unfortunately is not enough to support yourself. In order to get appointments you really have to be quick accepting them. Literally you have to be with your phone on and next to you all times. Sometimes not even. I wish soothe send me offers more often cuz most of the time it’s totally dead. Another thing is about the tips: I usually don’t get tips or not good tips. I’ve been a massage therapist for 12 years and this has been one of the worst experiences, in my opinion, with tips. The longer is the massage the worst are tips. Usually I don’t even get tips for a 2 hours massage. Most of the time I try to avoid long massages. Not worthy. Some people don’t know how hard is to do a massage and not getting tips after a long massage is really frustrating to me. It would be very helpful for the therapists to get gratuities automatically charged to the clients. After all, we as massage therapists are the one who do all the job without the other benefits usually gotten at other places. Soothe is a great company but still have to keep working hard to improve even more.

My biggest complaints with Soothe are
1) they don't adhere to industry standards regarding client cancellations,
2) they lowered everyone's compensation by about 15% and don't offer raises
3) they make no attempt at therapist safety and continue to book clients they have been notified are unsafe.

At one time I was the top-grossing Soothe therapist in the state, and suddenly found that I was getting paid much less, despite the price of their massages having gone up 30%. There are no pay increases in the company. Clients are allowed to cancel up to 30 minutes before the massage with no compensation. For example, Soothe booked me much of the day on a recent holiday, then very late the night before the client cancelled everything, and one of my busiest workdays of the year was empty. Since the LMT network is tight, we are all aware that Soothe has continued to allow clients to be booked that have been blocked by other therapists for safety issues. Soothe will not compensate you for your time if you have to leave an appointment due to safety issues, or because the client is behaving inappropriately and Soothe knows this is an issue. They do NOT vet clients, although they claim they do.

Company is centered around making the most money from exploiting the services of lower level employees.
Until very recently, there has been no support system for the customer service team: a team that is incredibly important and integral the system. The company employs false advertising, bait and switch pricing techniques, and does not have the proper supply for the demand they have in cities like New York, San Francisco, Chicago, Miami, Boston, and Philadelphia. 
When an employee was attacked outside of the building, very little was done -- no one looked into the situation, and no actions were taken to increase security. When human resources questions and concerns are brought forward to management, they are ignored and requests put in for time off are ignored and/or forgotten about, even with months advance notice.
The work environment is not conducive to quality work, as noise control, mold, and varying temperatures affect the work force.
Job security is a huge issue, and wage discrepancy has become an issue, as the management in charge of payroll has incorrectly paid and some how forgotten to pay several employees on multiple occasions.
It would not be in your best interest to work for this company.

This is company has completely gone down the drain! The management is no good and is not supportive AT ALL to their employees unless you are "favored". The bald guy that prances around like he is Gods gift to earth lol ( yes the operations manager) is the most unreal, messy and nosy person in the building. They try to bribe you with food yet their unethical ( and probably illegal) practices can not be overlooked. I have even heard and seen with my own eyes that they have shorted employees of their wages and overtime and expected them to hold off until the next payday ( unless you were salaried). They overwork you and cross train employees to additional work without any extra pay. They said that the culture was "family like"which is completely false because while I worked their I did not trust ANYONE in that building. They spend money excessively on unnecessary items yet laid off tons of employees due to "budget cuts".They also expect you to lie to customer and employees especially when they are faulty instead of owning up to their bs and fixing it. Extremely high turnover rate. The other reviews that you read are unfortunately accurate and very true. Glad I do not work at that negative energy place anymore and would not recommend anyone!!!

You work as an Independent contractor to perform massages in client's homes, in hotel rooms also work sometimes with another therapist when couple massages are requested. You set your preferences for cities you want to work in, modalities, days and hours you want to work within an App from the company. Offers go out to all therapists in the area where client is requesting the massage from and therapist can accept or reject the offer. Offers can be gone within seconds. Sometimes company will send text or call a therapist to ask if they area available to take a specific appointment.You need to bring a table, lotion/oil, blanket and sheets to every appointment. Also necessary a reliable new(er) cell phone with good WIFI availability (Android users have trouble/issues with the App).

Working at Soothe was the biggest mistake I have ever made. It did not start out that way as I sat in the training room some months ago. It seemed like a solid job with solid people. I turned down 4 job offers to work there because I thought it help promise, I thought it would truly be a place to lay down roots and grow a career.

I could not have been more wrong. It started with the promise of shift bids every three months... I was there for nine months and never was there a shift bid. 
This company will have you take on more responsibility with the promise of compensation and benefits, then sweep you under the rug every chance they get. When you ask to be relieved of the extra duty work (After 6 months and NO Raise or options for a better schedule) They will advise you it's now a part of your job description and you are stuck, doing more work than most without any compensation or benefit to yourself other than the joy of busting your butt on the worst shift they have to offer.

Trying to actually use your time off is a hassle as well. You will have to fight for its use. I was denied almost every time I submitted for time off for one reason or another, to which I chose to stand up for myself to get partial approvals.

Everything about soothe is great as long as you understand the legalities of your contract, exactly what to expect from this type of massage world and enjoy some serious competition. 
They don't really have benefits other than an occasional "bonus" which really isn't all that big of a bonus. They did drop the pay of the therapist recently from the time ive written this and even though, it was disappointing you're still getting paid really good. Its stress free. I didn't care for anybody in management or hiring process because they are all lazy and don't know anything about good communication skills and will hire anyone. 
The clients you almost NEVER have to worry about, but you should make a point to know your neighborhoods. 
I love working for soothe. It makes for an excellent balance and great immediate extra cash. It very competitive though. Just know what you're getting into if you're gonna apply for them. And don't worry about management, because you only deal with them throughout the hiring process. and the support services are INCREDIBLE!!!! they really do care about the therapists AND the clients.

Top Job Titles	Average Salary
Massage therapist 9 salaries reported	$61.11 per hour
Customer service manager 3 salaries reported	$966 per week
Operations manager 1 salary reported	$42,000 per year

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