studio manager

retail assistant manager

crew member

front desk agent

SoulCycle

I worked at E83rd for a few years pre-pandemic.. Our studio regularly saw 1000 riders a day when I started, so there really was too much to learn in any organized fashion.. The only way to do it is to give a brief overview of the management system and policies, then teach everything else as it comes.. Management at the studio was PHENOMENAL.. Upper management was so-so.. A few entitled employees here and there but overall positive. 

You'll learn what REAL customer service is.. You think it's just smiling and giving customers what they want?.. It's developing relationships, remembering names, important dates, and even acting as a faux therapist at times.. I've got a graduate degree, and I can confirm that I learned more at Soul than just about any education or job can provide. 

If I ever needed time off, management made it happen with no issues. We literally just told our manager when we wanted to work and he would schedule however you wished.. Couldn't ask for anything more.. At lot of staff complained about the pay, but with a couple months working, you could easily be promoted to an ASM at another studio if you asked, which would allow for better pay and benefits.. Can't have your cake and eat it too...

Corporate slowly started making nonsense changes... They changed the bike to one with a better experience for the riders, but they were always falling apart... Then they changed iMacs to tiny chomebook laptops.. This change made it impossible to efficiently check-in back to back to back full classes on Saturday mornings.. Riders were always complaining about delayed check-ins, but making minor changes to a class or ringing up retail went from a smooth 10-20 second process on the iMacs to a 2-3 minute process on the chromebooks. They even left a couple of the iMacs in the basement, so it's not like they had to get rid of them. They also changed the water storage closet to a smaller one, which resulted in cases of water being stored behind retail, making the studio look about as classy as a T.J.Maxx on Black Friday. corporate 's solution was to carry the water to the basement LOL.. Yeah, nobody is going to carry 150 cases of water down and back up stairs for NYC minimum wage. We all basically refused and the managers knew better than to push us.  

When I left, the staff and studio management were just exhausted of the nonsense changes.. The managers at the studio did everything to keep the ship upright, but only so much could be done. 

I basically fixed all the bikes and maintained all the maintenance and five studios for each one day of the week and the studios were ran by little children in between the ages of 18 to 25 and the problem with that is you’re in a gym that’s filled with pride and arrogance and then being children with no life experience handled all situations with no personal attention instead they were just call corporate office in New York and throw you under the bus for the littlest reasons ...

Do you mean communication is like oxygen and without it you will fail in any situation and because I didn’t bow down to these studio managers. I was treated as a problem.

The next situation is 90% of the company is part of a rainbow team; and when your not. Like I was not,  you will not feel included, like I didn’t feel included or feel like I was part of the soul cycle team.
Instead you were frowned upon and just treated as if you’re just somebody with no title ... 

At the end I had a enough and went to my higher management for a certain situation of me being miss treated and treated very unfairly and what New York corporate SoulCycle office did was send somebody down to take statements and they basically played me and took my statement and within the next pay. I was blindsided and brought into a room and let go not written up or follow any laws just let go 

At the end I had a enough and went to my higher management for a certain situation of me being miss treated and treated very unfairly and what new York corporate SoulCycle office did was send somebody down to take statements and they basically played me and took my statement and within the next pay. I was blindsided and brought into a room and let go not written up or filed any laws just let go So when you ask me to write a review on this company I’m sorry to not be sorry but I have nothing good to say it was one person in the New York office that was the head of the human resource company that was a real gem and she was the only person I tried to have my back and knew what was happening wasn’t right and unfortunately I took a lot of my resentment and madness I had on her and finally when I was out of the situation I realize that she had a career in a family to and IFelt bad for that but at the end this company isn’t nothing I ever want to be part of

A typical day would be 4 soulcyle classes. Setting up and cleaning studio for next class. Cleaning of womens bathrooms, showers, sinks and refilling of products provided. Making sure towels are washed, dried and folded for the next class. Mop and sweep floors and cleaning mirrors. Organizing and maintaining stock room in order. Dusting shelves where merchandise is located. I learned to really work in a fast paced environment and also how to use different cleaning products. I started as a regular and promoted to Manager on Duty for cleaning crew. Managers were nice, but changed frequently. It was a great workplace culture. Not too much room for growth, but was fun. The hardest part of this job was lack of time to do so many things in 4 hours. It was a little hard, but I always seem to manage. The most enjoyable part of working there was making new friends everyday and seeing Actors from movies that you've seen on the big screen. I just enjoy interacting with people and I was able to do that there.

I worked for Soul for 2 years and I’ve witnessed nothing but a downfall for this company. For a college student, the perks are good for a part time job but management is toxic and corporate sucks. If you have any plans of moving up with the company well good luck. There is no chance for a promotion unless you are apart of the cliques with management. At my studio, they overwork me every shift while they sat and did absolutely nothing. Management won’t take the job seriously and won’t hesitate to blame the front desk staff for issues that arise. To sum it all up, Soulcycle is a very immature and hostile environment that affected my mental health in every way possible. This job looks fun at first, and it can be at times! Especially when you make connections with the riders but other than that, stay away from here. SoulCycle doesn’t practice what they preach and everyone that works for the brand is just a number. 

SoulCycle was a wonderful company to work for & I had the pleasure of working for them for over a year.  The environment was always lively and filled with excitement from the loud music inside the studio to the amazing instructors interacting with receptionists at the front desk.  I never had a boring day since every single day was a little different.  Management always encouraged you to find solutions on your own and listened to your recommendations instead of shutting them down.  Along with the great work environment it was also amazing to be able to take free classes whenever you wanted if there was space available.  Who wouldn't love to work AND work out??

There are many benefits to working in SoulCycle studios, including free guest privileges for SC classes and various other fitness studios. However, the environment can get very toxic because of the performance-based nature of the industry. While the company preaches community, it is hard to uphold when instructors are competing for riders. As studio staff, it is frustrating to be put in the middle of this. There are also inconsistent expectations for employees, with some being treated differently than others. I was often contacted out of working hours and pressured into taking last-minute shifts that I wasn't scheduled for. Overall, a fine place to work while in school or preparing for a different career. But not a lot of room for growth and minimal compensation for promotions.

SoulCycle has a lot of work to do on their culture. The outward presentation is not reflective of the actual internal culture. There is unfortunately zero work like balance with work required on the weekends consistently. That said the product is amazing a lot of the people are incredible. 

The employees who have been there a long time understand the mission but the Equinox takeover has devalued the brand tremendously. There are so many great minds and amazing people who work for this company but the ever changing leadership does not value tenure and history and prioritizes bad behavior of the instructor population making it impossible to change the culture. Until people are held accountable for their actions nothing will change.  Everything is done for face value. 

A typical day at Soul is wildly inconsistent, they often start exceptionally early, think 5am. The shifts are short to avoiding giving proper breaks and they severely restrict the number of hours eligible to work during the week. More than anything they need to evaluate studio culture, it appears loving and like a family, but actually this is not at all true. The culture at Soul demands that employees also be customers of the product, which is fine, except that it is not possible to do this unless you are from a family that is likely higher than middle income. Beyond that, they do not give clear access to HR personnel and the do not respect religious holidays as the law demands.

The typical day-to-day activity does not change for front desk. You're answering phones, answering questions and trying to establish relationships with riders. The management team will throw mini projects at you to help them get their jobs finished for the day. They're not grueling tasks they can be anything from printing out pictures for theme riders or researching business or community to reach out to. The days are never dull and boring because you're always learning and having fun with your colleagues throughout your shift.

You’re basically left to figure things out after your few hours of training and mostly do janitorial duties even if you’re front staff. The only ones who sit around all day is the managers who even dont try to train you on the front desk unless you’re “likeable”. Very cliquey and the manager definitely plays favorites. If you go against her it’s like an A on your chest. Overall very unhappy work environment while everyone pretends it’s ok because they work at SoulCycle. Also very low pay for the amount of physical work you do. 

Top Job Titles	Average Salary
Studio manager 2 salaries reported	$71,265 per year
Retail assistant manager 3 salaries reported	$18.00 per hour
Crew member 3 salaries reported	$14.00 per hour
Front desk agent 3 salaries reported	$17.33 per hour

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