ice cream maker

delivery driver

pizza cook

truck driver

production associate

South Mountain Creamery

I was with the company prior to 2020 until recently. This is a company that simply grew up too fast and never adjusted from small business ideals. When you are at a small company upper management having hands in all pots is doable.  However, as a company evolves and sales start to escalate upper management needs to realizes they have to trust the people the put in charge. Ask almost any middle manager there and they will tell you, you can't make a move without the involvement of higher ups. And the higher ups are involved so much that it will take upwards of a week for the smallest of decisions to be made.

Company policies are an ever evolving landscape of whatever the higher ups feel like they should be. I personally had multiple employees they should have qualified for full time status(health, dental, 401k, PTO) yet would be rejected with a constantly moved goal post of reasons they don't. Yearly reviews are non-existent.

Pay isn't great for the area. Drivers for example are payed on day rate(no overtime) but often work over 50 hours because the company has issues with keeping drivers staffed, I knew one that worked over 60 every week during busy periods.  Sure you get tips, but the company pockets a portion. For my area we had very low overall wage percentage(about 5-10% below industry standards) for what we did, but the company refused to come up on pay and wondered why we had trouble getting even a single qualified applicant.

As a low level worker things weren't too bad. You are treated as disposable but you don't have to deal with the BS of management and pay isn't too horrendous that you couldn't make rent, provided you live with another person. If you do decide to move up get things in writing and keep it, or else you will quickly find more responsibilities on your plate without the tools to handle it.

Work hard and long for very little pay. 14.00 in production, 11.00 on the docks and in produce. You can learn everything there is to learn, but you won't advance. 

Management does notice hard work and acknowledge it. But that's it. It's not rewarded. If you make a mistake or forget to do something, you catch paperwork off the rip. No explanation or investigation no coaching.

Culture there depends on what section you're in. Production staff have been together for a while so they are a lot more laid back and will help each other out. On the docks and in order packaging, it's every man for themselves. No teamwork or initiative get the overall mission done. 

The hardest part for me is knowing that I have to go there and do my job for the little pay that I will receive. Its not worth it for this to be a full time job and my only source of income

Most enjoyable part, is you get to see how happy the cows are when you go outside. And you may get to drive a Polaris on occasion.

Like it says in the name of this review. If you're looking something to hold you over for the summer or if you're in between jobs and still want to make some money while you find better employment go for it. Other than that, avoid this place if you're looking for more out of a job. You won't find it here.

When I worked here, I felt like the family was battling and not on the same page, you could feel the tension at meetings.  They don't trust their staff and the GM wasn't interested in helping the family grow the business when opportunities presented.  The people I worked with were great and made the work day more enjoyable and they cared about you as a person, I developed some friendships from my employment, but I would not work here again after my experiences.  I have heard many changes have occurred, but for me its the family and since its a family business, you can't change that.  I feel like when it started the family was in a very different place and I feel like they are good individuals that just grew in a different direction. 

Overall then staff in general are made up of people who are great to work with, but the upper management is not supportive of incoming new hires and slightly supportive of existing employees. There is no proper training for any department or position and you are expected to learn as you go along but are held responsible for mistakes that could be avoided by being trained properly. The general manager is not supportive creativity or feedback and is very narrow minded. The owners are good people but are not fully aware of employee concerns or problems. I would not recommend this company to anyone unless their options are limited in terms of employment.

The management is very unconcerned about the way other employees talk to you nor do they pay attention to anything that goes on around them. The management ignores things and does not fix things. If you have an issue they blame you and not anything else. I believe they are very unprofessional. Some of the co-workers were mostly good but a few of them are very disrespectful and are not corrected for their behavior. It is one of the worst place I ever worked in and I am glad that I'm no longer there.

The company is stretching itself way too thin right now. As a result they’re going through employees like crazy. Since I’ve been there, they’ve gone through two HR reps alone. Some departments seemingly don’t have a purpose while others end up having to cover for them. Getting anything done is a nightmare and everyone seems to be too afraid to say anything so they end up just bending to every whim of the owners, no matter how bad the idea is. A lot of half-baked ideas going on that are being pushed onto employees who are then told to figure it out just because they want to. Overall, I’d say stay away.

First month or so is more training based. They’ll have you train for a day or two with a driver then send you on your own. Your route will most likely be slow spread out stops since you’re the new gopher. If you need a sick day they’ll make you run your route on a weekend. Stops and area will change all the time. Don’t be surprised to walk in one day with 20-30 more stops than the previous week, or to have your route changed somewhere completely different without a heads up. 

Great opportunity to get into the company as they continue to grow and expand their reach.  Many new positions being created currently.  Family friendly atmosphere.  Fun events and community involvement.  Employee discount provided for Home Delivery and products at store locations.  Simple onboarding process.  Advancement opportunities available. 

i work 6 days a week 8 till 5 or longer if the day calls for it. it is very rewarding to wake up everyday and know that the lives of 70 beautiful baby calves are safe and happy thanks to your hard work. the only disadvantage is the downtime between feedings and meds i hate waiting to work. as well as the unpredictable hours making it hard to have a life outside of work.

At South Mountain Creamery I had the privilege of being a marketing intern as well as a store staff member. I was able to create strategic social media content as an intern and interact with customers as a store staff member. My experience there was very enjoyable and I would recommend them as an employer.

Top Job Titles	Average Salary
Ice cream maker 2 salaries reported	$20.00 per hour
Delivery driver 1 salary reported	$190 per day
Pizza cook 1 salary reported	$17.00 per hour
Truck driver 1 salary reported	$73,000 per year
Production associate 1 salary reported	$15.00 per hour

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