community service officer

custodian

service clerk

inspector

maintenance technician

South Plains Community Action Association

While South Plains Community Action - Head Start is working for a good cause I don't think they are doing a good job. The higher ups are rude and inconsiderate of their center staff. They have absolutely no idea how the head start centers operate. They set unnecessary rules and policies that have nothing to do with head start guidelines and just make teachers and center staffs jobs so much more difficult. They are severely under staffed and worker are underpaid. I was there for 3 years and never saw a single raise even though I was one of the best at my job. Management never listens to subordinate recommendations even when they ask for recommendations. It is beyond ridiculous. The buildings are not maintained very well. I cannot tell you how many times we went without air conditioning during some of the hottest parts of the year. I could go on and on. I'd recommend looking elsewhere for employment if possible.

From the interview to the job itself, I sensed poor communication and disorganized management; this was the first red flagged I picked up on. Nobody communicates well with each other and more often than not, you're doing a job that isn't the job title or description you applied for. The job description also left out key responsibilities that management did not tell me about until coworkers did. Pay is very low, which I found out is another reason for high turnover. I hope future jobseekers take into consideration these reviews about SPCAA. I think it would deeply benefit SPCAA to hire a communication specialist that can incorporate and utilize organizational structure among the divisions to lower work confusion and conflict. 

What is the best part of working at the company?
Helping the children and families get the resources that will make their lives better 

What is the most stressful part about working at the company?
The culture is very toxic and there is lots of miscommunication and backstabbing

What is the work environment and culture like at the company?
The headstart department.  Lots of gossip, tattling. Lots of discrepancies between verbal communication and policy, not understanding toward  employee family emergencies, expect employee to jump when they say jump at drop of a hat. 

What is a typical day like for you at the company?
Always changing.  Was never the same and could change moment to moment

It's relatively easy to get your foot in the door with South Plains Community Action because they are pretty much always hiring. They have a really hard time keeping staff due to low pay, incompetent management, poor benefits, and ridiculous work loads. In my years working there I went above and beyond in my duties and never saw raises or recognition. I was expected to fill in for other people when they were out sick or we were short handed yet I was still expected to meet already unreasonable deadlines without help for my own job. I did not enjoy working here and was very happy to leave.

This job helped me to work on my skills in troubleshooting and it presents continuous challenges to be better. The people here are really great and create an environment that is conducive to learning and overall growth. This company cares about it's employees and creates a warm friendly environment.

The con is the benefits are lacking in the Health Insurance department. The Health Insurance is really expensive to the point that you would need to spend around 30% to 40% of your monthly income to have medical for you and your family.

As a wick clerk you get paid 9.50 an hour and it will stay that low for years! They give 5-10 raise every few years. Director and upper management only care about themselves. If you do not work in upper management then you are the lowest, nothing to work here. Director didn't even acknowledge us lower than dirt employees they threaten to let go of staff, they don't care if you worked here for years and have a family.  Everyone except her the director is disposable. But if you need a job that all your checks go to the insurance that is offered, than this is the job for you!!

Overall, the work environment was positive and supportive. Having a strong team leader and a cooperative team made daily operations productive and enjoyable. While occasional issues arose, they were handled professionally and resolved within the team. However, there were times when decisions from upper management felt inconsistent, as certain employees appeared to receive privileges that others did not. Despite this, teamwork and communication helped maintain a professional environment.

My experience here was ok I loved my job but women in this company could be so rude. Subs and teachers really didn't care for the kids I reported several incidents numerous times and nothing was ever done. Site managers will throw you under the buss so they do not get in trouble. Pay is low Insurance is expensive. Training they provid isn't enough once you start your jobs. You are  just a warm body to these people and you can be easily replaced.

What is the best part of working at the company?
The families we cared for in the clinic.

What is the most stressful part about working at the company?
Management played favorites and you could not trust them.

What is the work environment and culture like at the company?
Cannot trust co-workers and the culture is ignoring obvious wrongs in the work place.

What is a typical day like for you at the company?
Either working too hard or being bored.

Support staff wants you to prioritize your work over your own family. Very hard to get days off. 
No bonuses. No team  support. 
Lack of compassion for employee families. 
Disregards staff personal needs.
High VERY High turnover rate
Zero tolerance for overtime 
Workload is double what you sign up for
They never tell you , you will be doing your job and someone elses because they can't keep their employees 



Top Job Titles	Average Salary
Community service officer 15 salaries reported	$12.06 per hour
Custodian 27 salaries reported	$9.33 per hour
Service clerk 6 salaries reported	$10.14 per hour
Inspector 5 salaries reported	$12.14 per hour
Maintenance technician 15 salaries reported	$13.09 per hour

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