warehouse associate

order picker

unloader

warehouse supervisor

delivery driver

Southeast-Unloading-1

They lie to you from the start. I and many other employees were told that the average associate gets 40-50 hours a week, have no incentive cap, no mandatory overtime, great benefits, the whole nine.

The average work week is you getting assigned to either order fill for outbound (where you get a whole five minutes worth of training/explanation of how to work the RF guns, which lockout or crash constantly) and are immediately expected to meet production standards, or you are assigned to inbound receiving where you unload incoming trucks, where you find out just how worthless their "incentive" actually is.

They explain their inbound incentive as "the faster you get it done, the more money you make", which is pretty standard for warehouses. The fact is, however, you make less money trying to make incentive than you do if you just work hourly. 

For example, if you get a trailer with one SKU (one product) and there are 250-400 of this product on the trailer, Capstone charges their hosting company (in this case, Home Depot) something along the lines of $120 for the truck. After their cut, there is about $70 for the employees (I say employees and not employee because you will always be assigned a partner). If you unload the truck in an hour, they tell you you made $35/h (which in most cases, you will never unload one in that time frame), two hours is $17.50/h, etc. The problem is with the number of teams they have per day and how few trucks they have incoming on a regular basis (several times we had a total of 5-8 trucks with 4 teams), you will be done by lunch and sent home with whatever you made that day. A lot of times there were people who only managed to get one truck done in about 3 hours (making minimum wage of $12.00/h here) and the work was done, meaning they only made ~$30 that day after taxes. This is the usual for people because there simply isn't enough work to do, so if you bust that one truck out in 2 hours and still only get to do that one truck, then you made less than you would if you dragged it out for 3-4 hours.

Most trucks consist of products weighing up to 400lbs, which 150lbs is supposed to be the cutoff for what you're allowed to team lift, yet you'll still get stuck unloading up to 200lbs. Products will fall or get dropped on you on a regular basis. In the course of one day, I've had everything from 103lb doors slam into my back, 143lb cabinet dropped on my hand, 96lb toilets fall onto my foot (thank you steel toes), and 60lb pressure washers fall on me. This is "typical" stuff for anyone on inbound.


On top of this, management is constantly on you about how fast/slow you're going on these kind of days, rushing you to get the work done while preaching how they "want you to make money". They don't care about any circumstance that may arise, even injuries aren't registered by them. A guy that I was partnered up with had an 80lb AC unit fall on his back, he tried to report the injury when the supervisor came around, basically got ignored and told to hurry up. He walked out and I can't blame him. This is normal behavior for management at this site. 

Circling back to the lack of work, you will literally be scheduled off so regularly that you're basically forced to find another job just to make ends meet, and when/if you try to work with management to try and schedule to keep both, they start scheduling you to stay the entire shift even if it interferes with your other job. This is a situation that happened to me, as I was told "Sure, we can talk about it on Monday and we'll work something out." We agreed my scheduled arrival time could be 4:45-5:00PM (due to commute), yet I received two late write ups because I wasn't there at 3:15 (same supervisor that agreed to the new scheduled arrival time). Another part of the agreement was that due to my second job's start time and my commute from Capstone to my house being 45mins, that I'd be considered as a part time employee and leave at last break (9:30PM). This was never honored as I never left before 11:45 after this "agreement" was made. When I brought all this up, I was basically told this is how it is, if I didn't like it, I knew where the door was. Chose the door.

As far as benefits go, I couldn't tell you. They give you a link to a site for the company they go through, and even though their ADP app says there are multiple plans, each one links back to the same page and there is little to no information on what you're actually paying for. 

All in all, just don't bother with this company. If you or someone you know were looking to apply, read/show this review. This is exactly what you'll be getting yourself into by working here.

I am someone who has worked many different roles with Capstone, including management, so I can give an accurate review, or shall I say a big warning to anyone considering giving the company a shot. Capstone is constantly looking for help and has listings here and all over at all times, that's the first red flag to anyone not familiar with the company. Here is the inside scoop to breakdown why the turnover rate calls for Capstone to continuously look for help.

Money: It's one of the main reasons we work, right? Well here is how it works at Capstone, it's a job where you actually make LESS money as time goes on. The reason being is Capstone is third party, meaning they are contracted out work by distribution centers etc. Most of the work is production based pay, which is what Capstone tries to sell you on, the more you do, the more you make. The problem is, each time the contract is renewed, Capstone has to outbid other companies to stay in that building. So what happens is, Capstone pays a higher rate to the partner for each truck done. The money gets split 3 ways: Capstone, the partner and you. Each contract renewal benefits the partner. I was doing roughly the same amount of work, yet within an 8 year span and a few contract renewals in between. I was making $2,000-$5,000 less per year with each contract renewal. Also, they have a loophole with the hourly positions, such as selecting they will screw you over on as well. They will pay you "$19 an hour" to select, until you see your paycheck. They only pay you for the hours you are technically selecting orders. You could have worked 39 hours for the week, yet only get paid for 28 hours when they calculate how much time you spent on orders, now how long you were physically there at work. Oh, and if you do exceed 40 hours, make sure you are tracking your hours. They may not reflect what you actually worked.

Benefits(or a lack thereof): NO paid holidays, sick days, personal days. Any holidays worked there is no extra pay, as its "production" pay. Vacation you get ONE week after a year. You don't receive a second week until after FIVE years. No retirement matching of any kind. The insurance does not cover anything other than preventive care, and most places wont accept the insurance Capstone provides for those services anyways. I had a surgery while under the insurance Capstone provides and I pay every single dollar of it out of pocket. You essentially pay for insurance that doesn't cover anything.

Work Atmosphere: Unprofessional, cut-throat and stressful. Just a few words to describe the culture. With most of the work being production based pay, everyone tries to screw the next guy over to maximize their earnings. It is a drama filled environment.

Management: This is not a for-the-employee kind of company. Capstone cares about the bottom line, that is it. There are no company functions, and management doesn't care about your family or what you are going through. You are a number. Your quality of life takes a backseat to their needs. 

Job Security/Advancement: Your job is never fully secure as this is a contracted company. You could do everything right, but if Capstone doesn't perform the way the partner sees fit or in the event Capstone isn't willing to give up more money to stay in the building you could be gone. Some sites are secure, but, the longer Capstone is in a building, the less you actually make with each contract renewal, so its a lose-lose. You can advance with the company, but as someone who was on both ends of it and did management also, even management is a dead end gig. You can move quickly into a lead, supervisor or manager spot, those spots aren't worth it. To move beyond those roles, more often than not would involve relocating to other parts of the country. I have saw several people do this, only to be jobless shortly after as they went to sites where the contract was not renewed. It's a big risk.

I hope I saved a few people from making a mistake. I made the mistake for staying for many years without looking around to see what other jobs offered etc. Capstone runs on a business model that does not benefit anyone in the warehouse or any mid level management or supervisors.

**SHORT READ FOR ANYONE IS LOOKING TO APPLY, DO NOT BELIEVE THE RECRUITMENT APPLICATION, AS A STARTING EMPLOYEE YOU WILL NOT BE MAKING $600-800/WEEK**

I have been a very solid employee here at Capstone for over two years. I have done order selecting, unloading, cherry picking, transporting and coaching/training. Working here is honestly not that hard once you get used to it and familiarize yourself with patterns, except for the fact that the partnered company would treat you as if you're inferior and Capstone's management is usually very bad. There is a huge turnover rate simply because the pay is not worth the work a majority of the time. The job is usually Monday-Friday with some overtime on Saturday, but the only downside is the huge flip-flops and last minute change-ups on whether or not you have to come in. Sometimes you won't even find out you have work on mandatory OT on Saturday until the end of the shift Friday.

Working at Capstone you get paid a base rate (minimum wage) + incentive for being more productive. You will never make less than the base rate but can make good money here off the incentives (but not that good). Home Depot plays a lot of favoritism and often tries to give their own employees (who don't get incentives) good orders to pick while leaving a lot of clean-up/bad tags for Capstone. A lot of wave jumpers or cheaters using the computer to do ONLY doing good orders and skipping around bad orders for everyone else to do. Some Home Depot employees have been there for over 5+ years but they make so many crucial mistakes on slotting/pick-pattern that slow you down on picking. You can call out errors and they won't get resolved for days, maybe weeks, if not ever...

Over 3 years, I have had 5 management changes. The latest and current manager is someone who only cares about himself. He does not care about Capstone employees, nor does he try to find ways to assist them on getting a better incentive. As a matter of fact, he created a way to penalize employees and take away their incentives and put that money back in the company's pocket as a way to make himself look good on paper. Incentives are the only reason why people work at this job, why would anyone do heavy lifting and hard-labor in a warehouse for minimum wage when fast food employees make more money. HE WILL FIRE YOU OR GIVE YOU WRITE UPS SIMPLY FOR THE WAY YOU WALK BACK TO WORK FROM BREAKS AND/OR LUNCHES. And if he's too cowardly to do so himself, he makes shift supervisors get on your case about walking faster or give you a write-up for not hitting goal (even when it's impossible on slow days). 
***A shift lead refused to get on some employees case about their walking speed (because he understood the hardwork, heavy lifting and physical toll of unloading a truck) and ended up quitting over not wanting to do so.*** 
What the manager fails to understand is that working in a 100 degree warehouse picking and/or sitting in a 110 degree truck, drains your energy, but we still get the work done. Sitting in a cozy air conditioned office is different from being out on the warehouse floor. He only cares about making himself look good on paper. There has also been times where he has been extremely unprofessional and makes jokes about your pay being low or being paid at all. Announced a pay raise for all employees prematurely and then had to tell half the employees they weren't getting it (extremely demoralizing for the half that didn't get the raise; and awkward for the half that got the raise). 


All in all, I did enjoy my job here. Order Selecting isn't bad, the coworkers made the shift go by a lot better/quicker, the work itself is pretty easy once you get the hang of it, but horrible management and incentive penalties make you really hate working here.

Capstone Logistics LLC is probably a good company, I've only worked at 1 site and I like the job, I like most the people I work with, but even the best company can feel like the worst place to work if the people in charge are useless and don't even know how to do the job. You could work for the best paying company in the world, but if you're a good worker, and you're trying to be someone who makes a difference in your work space and is able to understand what needs to happen or is trying to learn as much as possible to be able to help in areas that lack proper attention or seem like need help to progress the overall night, if you're someone who cares about what they are doing, but you're boss looks at you as just another body, the time you give them out of your life isn't something they appreciate, the knowledge and experiance that you have in your position that you use to try and make your teams jobs easier, isn't something that your manager/boss appreciates or acknowledges, then it almost doesn't even matter that the money is good, if you feel used and unappreciated even though you push yourself and care about what you do then it makes it so overtime you stop caring, you stop trying, you're in a bad mood more often, you don't wanna say yes when asked to do extra, it takes your motivation away when the manager /boss literally does the bare minimum that is required of him/her, spends as little time as possible doing their job, doesn't even have experiance doing the job that you do so doesn't understand the effects it can have on a person's home life, physical/mental health, doesn't spend more than 20-25 hours a week doing their own job but you're at work 30-40 hours a week actually moving your body constantly and breaking a sweat, but they sit in a chair for 5 hours a day with 0 understanding of what needs to happen outside of paying people, and even then they mess up the pay for people sometimes, or tells you 1 thing but urns around and does another, tells you they will compensate you for the extra effort you put in when they ask for it because they know they can count on you to get stuff done but you feel like you can't count on them to make sure you're actually compensated, you don't feel like you can actually trust them, it doesn't matter how much you're getting paid because unless money is the only thing in your life that means anything and you're willing to sell yourself out to your boss to be used and drained of energy every day of the week just so your boss can work 20 hours worth of sitting around doing nothing, and never stay true to their word and never care about anyone but themselves, then money won't make any job worth it. I believe that Capstone probably has some pretty good locations out of the 500+ they have, and the 1 I work at really isn't the worst I'm sure, but having a boss that is basically invisible and getting treated like dirt by the partners that you deal with every night can make this job feel like the absolute worst job ever. 

TL;DR: Worked in AWG warehouse in Fort Scott, KS. Tough, solid work with healthy opportunities to move up if you excel and stick around, flexible scheduling, relaxed management, and fun coworkers. Production pay is skewed towards proved veterans, hours start early and end unpredictably, and missing work or tardiness is a surefire way to become the mule.

Worked at the Fort Scott location for about a year. Was a great job and I learned a lot, but it wasn't easy. In that time I doubled my productivity but my pay was not adjusted accordingly until I formally complained and even then it was only barely lifted. Pay is distributed according to productivity but there is literally no verifiable way to track this at this location, so if veteran dock workers report that your productivity is low you had better have proof of your pallet count or alternate witnesses to counter it.

Management is very well-meaning but distant; they will work with you to fix issues but don't get sick or attend a sudden funeral if you want things to stay dandy, as they value showing up early every single day and pushing trucks out the gate over literally everything else. Some nepotism was present at my location, but this felt more like a result of the small size of the town (everyone knows each other here) and the weird hours driving away those who didn't already have friends on site. Many people were hired and only stayed until they found a better-scheduled or better-paying job.

Coworkers are generally friendly and helpful if you are a hard worker with a laid-back personality; slackers and uptight folk don't last long. The client warehouse is almost always looking for extra hands, so you may get leased to them for premium pay if you last long enough on the receiving dock. Road crew options are available at premium rates as well, with paid travel time and some living expenses per trip. Training for the basics happens only once; you'll be expected to figure out a lot of things through observation alone if you don't ask to be shown.

Hours start early @ 4am and you go home when your work load is finished (depends on load size and workflow; days can be 6 hours or 13 hours). Initial scheduling is very flexible for schooling/other jobs/childcare and schedule adjustments can be made. They give you weekends and bank holidays off with less than a handful of exceptions throughout the year (might have to work a Saturday if half the team is out sick). Benefits were awesome compared to retail.

The work is strenuous and physical. Lifting everything you can imagine from light boxes of vegetables to 90 lb. boxes of meat. The way you are paid should be illegal. Example, say you unload a truck that your company charges $300 for. Well the company you work for(not capstone) gets 61% of that off the top. So that's $183 gone! Not to mention that they're making money off of the product twice by charging you for using equipment (even though you're not allowed (lol) to use newly purchased equipment), and then turn around and sell the product in stores!! So now the balance is down to $117 that you NOW have to give 56% to capstone (which by the way is pretty much a 100% profit company). They only provide you with 1 t-shirt/sweater, a safety blade, and a skull cap (if you're lucky). After capstone gets their 56% cut of $65.00 you (the only one who actually does the work) get a whopping $51.00. By the way, you're not paid by the hour, but an hourly average. So if it took you 2 hours to unload that one truck, simply divide 51.00 by 2 which comes to be around $25 per hour. Unless you have a partner which you then have split your $51.00 by 2 and do more math (how fun!) to try and figure out what exactly is your share. If the day is pretty busy, you might get another load within an hour (by the way, the more you sit the more your hourly average decreases). I've waited from 9am until 1pm for a load before. You have lead men who are in charge of dispersing loads fairly lol. What a joke!  They get to choose their loads, which always will be a cash load and not a backhaul. Cash loads are loads that the vender has to pay for, and backhauls are big 40- 120 pallet loads that charge flat rates (usually from $35 - $70 which take no less then 2 hours to finish). The lead men also can split loads with other coworkers, thus decreasing the amount of cash loads everyone else will receive (leaving everyone else with mainly the lower paying backhauls). The management is non existent. You have no one to turn to if you have any problems, and please do not become a target of either capstone or their partner because they will find a way to get rid of you. If anything happens its your fault and no one else. This is the only company on God's green earth that doesn't pay their workers time and a half for over time! Yes, you read correctly. If you're hourly wage is 12.00 an hour and you have lets say 5 hours of overtime, then you will be paid $6.00 per hour for those additional five hours. A complete joke. I cannot believe this is the America I live in! I hope this helps...

I’ve been a lumper twice. You don’t make an hourly rate. They pay you for training which is ten dollars an hour. After the first week you are on your own. You have to know how to operate a dock stocker and pallet jack in one week. After your first week you make commission for the rest of your time there. I myself was at 16.11 when I left. It’s true in the reviews these trucks pay a flat rate on LOGISTIC trucks and on CASH trucks you can add charges. Pinwheel, double stack, blocked pallet, and re stacks. However, you can only charge once on all of them but re stacks. Meaning you have to re stack a pallet because the wood is broken of there is damaged product. 

To boil down the commission, some days you would make 50 dollars the next day you could make 200 dollars. You can get a logistic truck that has 1600 cases, breaks down to 81 pallets, and that truck only pay 40 dollars. Then that very truck take you 3-5 hours (Especially IF YOUR NEW and unfamiliar with the job) You could get a logistic truck that has 3000 cases but only breaks down to 40 pallets. That truck would pay around 70 dollars. Why do you ask? Because a logistic truck is a flat rate between the lumping service, the company Capstone is contracted to, and the driver/food company.

You also have days where it’s slow and you have to wait for trucks to come into the yard. You may do 1-3 little trucks and the boss will tell you to go home. You will have days where you get overwhelmed with a seafood truck that has 463 different kinds of shrimp, that is 65 pallets, and has 2000 cases on it. 
IF YOU GET A FLOOR LOAD!!! They don’t pay nothin, you have to put the product on the floor load, and you’re the bad guy if you have a co worker help you. I know a dude that regularly got a floor load and that’s pretty much all he did for Capstone. Just floor loads because NOBODY wanted to do them. The truck would break down to 90 pallets. It would take him the majority of the day and he would go home. The job as a whole is very physical but financially it just isn’t worth it. 

Nobody works there longer than three years, I left once in 2016 and when I came back in 2018 only one dude was still there. Then the eight months I worked I saw people walk out, get fired for being slow, or people get their paycheck Friday and realize its not worth it.

What is the best part of working at the company?
We could use our phones and have music in essentially our area of the warehouse. As long as a supervisor didn't spot you on your phone you could do whatever. Since the work is production-based you could take a break whenever, it's your money on your time.

What is the most stressful part about working at the company?
Completely left in the dark in the time I was there. No training despite being told I was gonna get trained every day, undisclosed training pay, couldn't even work because I wasn't trained to do anything worthwhile, and yet was still forced to stay overtime on various nights. From what I can tell this job is only worth it if you can mentally withstand being completely untrained while being left in the dark in a busy warehouse for weeks as well as being able to financially support yourself on training pay for an unknown amount of time before you have the opportunity to make "Up to $900 a week". TL;DR it's only worth it if you can stick out for a long (unknown) time

What is the work environment and culture like at the company?
All of my coworkers had the same complaints as me, the management was awful and my manager was either too overworked to ever train me or just never cared to. The people there were very cool and relaxed, management was strict but besides that, you could relax work, however, whenever, and wherever in the warehouse

What is a typical day like for you at the company?
Security repeatedly scolded me for not having a badge, I was never given one and had to phone in. Would make it to my shift where I would be unable to do anything for 30 minutes to an hour. The manager would prepare work for me and my coworkers and for the rest of the shift it would be me and my few coworkers unloading a singular truck by hand with no equipment for multiple hours. We'd be forced to stop working every 2 hours or so due to the lack of training and equipment, we'd have to wait for assistance from someone which could take 1 hour or more. Most of the time it'd take so long that we'd get moved to unload a different truck in the meantime which eventually would experience the same problem of not being able to complete work due to lack of equipment. This was every day with light variation and barely any pay.

During employment at Capstone Logistics, I served as a Warehouse Associate or Freight Handler for a month. My experience with Capstone Logistics was marked by a mix of positives and limitations.

Pros:

Flexible Work Environment: Capstone Logistics offers a flexible work environment, with lenient time management policies. There was no set schedule for coming in (as of my location, no sure about others) and lunch time.

Supportive Management: The managers at Capstone Logistics were understanding and accommodating. They were receptive to individual needs, such as early departures or appointments, demonstrating a willingness to prioritize the well-being of their employees.

Cons:

Limited Training Period Pay: Upon starting at Capstone Logistics, new employees undergo a three-week training period with reduced pay. This initial pay rate may not align with the full compensation promised by the company, which can be a drawback for those expecting immediate full pay.

On-the-Job Learning: While some training is provided during the initial period, much of the learning process as a Warehouse Associate occurs on the job. While coworkers and management offer guidance, there may be a lack of structured training programs or resources for skill development.

Work Environment: There's 3 different areas. Dry, Cooler, &  Freezer. They will put you randomly into one of those departments when you're hired. Based from the names, they are connected to what the temperature will be like and the product you will be moving.

In summary, my experience at Capstone Logistics provided insights into the dynamics of warehouse operations within a third-party logistics context. The flexible work environment and supportive management were commendable aspects of the company culture. However, the limited training period pay and reliance on on-the-job learning could be areas for improvement. For individuals seeking a role in warehouse logistics with flexibility and an emphasis on customer service, Capstone Logistics may offer a suitable opportunity.

capstone leaves a lot to be desired. management is awful at communication & before they address an issue or concern regarding you, with you, they will discuss you with other drivers who may or may not share the conversation with you. management has no idea how to effectively communicate issues or concerns. also, capstone has proven to be a company who doesn't back their contractors, despite having multiple forms of proof to confirm that you showed up to the designated pick up site on time & entered the notes & took multiple photos, they will still side with the vet & insist you didn't conduct a pick up eventhough pictures & the geotracker confirm you did arrive to said location on time & conducted the necessary steps & provided documentation. additionally, this company doesn't pay well. whatever you are offered for a route is most definitely going to be significantly less than the route is worth (we only earn 30% of what they make off the route), most routes are less than a dollar per mile, & when they have "call-ins" which can take you out of your way &  add a considerable amount of time to the route, they don't compensate you for them. capstone is a joke to "work for" b/c you aren't an independent contractor with all their absurd expectations, they treat you just like a bottom of the totem pole employee. they also expect you to purchase & wear their uniform, which you have to video in so they can see you in it before each shift. 
this isn't the company to contract with if you are looking for growth, professionalism, independence, & fairly decent pay. oh & let's not forget the weekly fees, they assess something like $30 - $50/week in various fees every week. do yourself a favor, save yourself the headache & DO NOT CONTRACT with capstone, you're better off contracting with a company like Airspace, they actually pay you well & don't have all these goofy requirements that capstone has, communication is far better & so is management's professionalism.

Top Job Titles	Average Salary
Warehouse associate 68 salaries reported	$787 per week
Order picker 36 salaries reported	$19.63 per hour
Unloader 19 salaries reported	$16.86 per hour
Warehouse supervisor 33 salaries reported	$62,903 per year
Delivery driver 172 salaries reported	$22.00 per hour

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