customer service representative

contact center engineer

senior loan processor

credit associate

service associate

Space Coast Credit Union

no increases. very low moral , very much into clicks and mgmt did not appreciated staff, sad place to work mgmt. did not want to hear your opinion on how to improve moral and business. You only advanced on who you know not what you know sad, long term employees have the wisdom and skills that current staff will never had but they were mostly being weeded out. Management is horrible, clueless, and very condescending. Extremely long hours, lots of micromanagement, high goals, consistently hounded for production. There is way too much turnover because you get "burned out" very fast. Human Resources does not protect its employees from constant harassment from management and you WILL be fired if you voice your disliked about the environment. The moral is very low and people are unmotivated anymore. The company placed strict demands on female employees and literally controlled everything from our hair style to the height of our heels! W e HAD to wear heels EVERYDAY! Pay was LOW and management was very sneaky and not trustworthy. There was no open door policy, no transparency...nothing. They acted s if the chump change they paid was the end all and begin all to human existence. No one there liked the job, but jobs were so scarce in Florida, we really had no choice but to stay. Management is all politics and cliques, and don't apply in hopes of advancing. large turnover not a happy place in any area. My former manager and assistant manager did whatever whenever they wanted. Incredibly lazy, unprofessional and fake. If they don't like you they will make it impossible for you to work there.They implement ridiculous rules which them as managers can't even follow! Management is horrible, clueless, and very condescending. Extremely long hours, lots of micromanagement, high goals, consistently hounded for production. There is way too much turnover because you get "burned out" very fast. Human Resources does not protect its employees from constant harassment from management and you WILL be fired if you voice your disliked about the environment. The moral is very low and people are unmotivated anymore. Morale was in the toilet, incompetence seems to be in the water, and if you have knowledge and experience they don't like it because it raises the bar. If you want to work here expect low pay and lower your expectations. Flipping burgers would be a better alternative and more satisfying. My tenure at SCCU taught me one valuable lesson about working there that I would like to pass on to perspective employees. Everything is black and white and nothing in-between. Thinking outside the box is not welcome. If you are yes-man (or woman), you will fit in well. Worst work experience I have had in my 30 year career. I wished I had listened to those who warned me...maybe you will...It generally takes two to four months to be hired, they do a lot of assessments but they have huge turnover. Employees are told not to go to HR with any issue (including harassment) but to go to their supervisor? Training is poor. They review you every month but they have no progressive discipline policy. Hard to find info on basic policy. They store everything on the "I" drive so it s a mess. You cant tell which policy is new or old.
Dress is very conservative. Men in suits and women in dresses and pantyhose. They bought Eastern Credit Union in South Florida and killed the morale.IT departments has many openings because the system is very old and always shuts down.
Tried calling the VP of HR several issues we had in my department but she is always on vacation or sick, never returns calls.
Pay is about 30% less than at Chase or Wells Fargo.
Offices are beautiful but stiff and sterile like the culture.
Very strict dress code which was taken a bit too far. Management as inept for their position. Very hostile work environment and not an easy company to work with. Kinda cheap on pay scale

I have held a job since I was 15 and understand that work ethic is important. Hardly ever do I call out. I've shown up to work without a voice and right after I got my wisdom teeth pulled. It takes a lot for me to call out because I was raised better than to abuse that. 
However, unexpected things happen in life and with that being said, it's hard to plan around. A family friend had passed away about two weeks ago now. As soon as I found out the news, I contacted my direct manager. I made her aware of the situation and that I will be attending the funeral services. The family didn't notify anyone of the date of the service until about a week prior to the date. The branch manager had made it apparent that she wanted me to only spend two hours time at the service due to the fact that our branch was understaffed as it is. I emailed her back saying that I would be back as soon as I could but I needed to be out by 1 pm. 1:40 pm came around and I decided to start breaking my drawer down because the service started at 2:30. I still had to go home and get dressed prior. I told the overseeing manager I had to leave but she insisted I waited for one of the other tellers to return from break, which at this point, wasn't much longer from the time I decided to start closing. I closed down for the day, unsure of the proper procedure for the remainder of the day. She questioned what I was doing, and I proceeded to tell her that I may not return for the day. Up until the point of the service, I was unsure of how I would feel during and after. She then replied with "I've been to funerals and returned to work". Ok. That was her situation, not mine. I have attended a few funerals in my life and understand what they entail. I shared with a co-worker that I haven't seen her in years because her cancer came back and she wasn't in a state to which she felt comfortable with being around people. The overseeing manager then proceeded to ask "why won't you be returning from a funeral for a person who you haven't seen in years?" Some people who attended the service haven't seen her in 2-3+ years. But, can I ask this, does that change the impact that this individual had in their lives? My Mother's parents live in the Philippines and she hasn't seen them since 2014. Does this mean that if they pass, she won't feel sorrow or pain? For this manager to, not just once but twice, question whether or not this person had an impact, to question and dictate the way I grieve or how I feel. That was outside her boundary not only as a manager, but as a human being. In hard times, empathy, respect, and understanding should be taken into consideration. For her to assume that someone's situation mimics theirs and allows no room for grievance is not of a professional manner. 
I'm very humble and believe the best of people. The lack of compassion, empathy, respect and intolerance of real human emotions are undoubtedly disgusting.

From the very first interview they make you feel like you should feel lucky that you are even allowed to talk to them, I really should have known and run away then! They will every single day  make you feel like you are total garbage and not worth higher pay. The training is awful, you learn one part of your job, go back to the branch, learn something else, go back, learn a little more... Meanwhile you are expected to remember all of this stuff across 6 months when you don't even really use it all and if you ask a question you are treated like a moron. The managers know nothing and are horrible, there is no leadership or support at all! There is such a competitive environment to get loans that my coworkers would go days without talking to me. The equipment is antiquated and breaks constantly, even the new buildings are damp and musty, the cleaning people they hire cant even manage to take out the trash so we ended up cleaning all the time. A member service specialist is supposed to do every single task in the branch, a lot of times there were only two of us in the branch, and our manager didn't even answer when we called her at the other branch she was at. We ate lunch on the clock at a desk off to the side where we couldn't be seen but we could get up and help if there was a line. If you get hired here, be prepared to constantly kiss butt, otherwise they will find a way to get rid of you. The usual  reason they give is customer complaints, even if you never see the complaint and its not real, they don't care or want your side of it. Oh and the awful dress code; you are not allowed to wear anything cotton, your clothes cannot come from GAP because that is casual wear. Women must wear heels at all times and if you cant afford to go shopping where the managers shop they offer to show you where you are allowed to shop and where the clearance racks are.

SCCU has a lot of missed opportunities and the potential to be a greater company if only their corporate offices would fix certain issues. My job is to take customer service phone calls and assist with a variety of tasks of which are usually delegated to other departments with most other banks. However as a result of the compartmentalizing you tend to learn a lot about a multitude of job functions which can prove interesting at times. Management I have found to be firm with some individuals and lax with others which causes an inconsistency in treatment and reward. SCCU also has a very strict dress code and appearance guideline which proved to be taxing such as no earrings for men, many beard styles aren't allowed, and you're required be business professional even in the call center environment. There are no workforce schedulers, instead managers are required to generate a schedule each month, which usually results in poor staffing. Time off is also a huge opportunity as certain pools of vacation hours are shared between different call types. Although the people in the immediate production area are typically friendly, I found at times push back from other departments when attempting to resolve customer issues. On a positive note, if you're looking for close to unlimited overtime and sales incentives, this might be a good place to begin, however for those looking for career advancement and growth, you may find yourself with a lot to be desired.

Given the empowerment to make decisions that would impact the members in a positive way. I was a loyal employee who knew how to develope those who desired to grow with the company. Executive managment seemed to be very upright and trustworthy desiring to be proactive for the members and the employees. The most enjoyable part of the job was the interaction with the members and getting to know their personal financial needs and then being able to offer the products and services that best suited their needs.

I now have a different opinion of the company based on the circumstances for which I was dismissed. No one asked me about accusations that were made in order to make a fair accessment of the reason for termination. It seemed as if no request that I made to speak to someone in upper managment was either relayed to them or they didn't care enough to call.

A member of the credit union sent donations to a foundation (Florida Hospital Foundation) to support a medical missions clinic that I attended. I was aware the member was sending a check to the foundation, but I had no idea for how much, as the funds collected benefited the entire medical team that attended the trip. I was dismissed being told that it was a "conflict of interest" and that I had personally received funds to support MY trip to ________. I was not asked about this but was just terminated after 5 years of employment , with branches that met or exceeded all of their goals, and accomplished branch of the year for the preivous year(2010).

It generally takes two to four months to be hired, they do a lot of assements but they have huge turnover. Employees are told not to go to HR with any issue (including harassment) but to go to their supervisor? Training is poor. They review you every month but they have no progressive discipline policy. If you are there 15 years and come up short $50 on your till you are fired.
Hard to find info on basic policy. They store everything on the "I" drive so it s a mess. You cant tell which policy is new or old.
Dress is very conservative. Men in suits and women in dresses and pantyhose. They bought Eastern Credit Union in South Florida and killed the morale.IT departments has many openings because the system is very old and always shuts down.
Tried calling the VP of HRon several issues we had in my department but she is always on vaction or sick, never returns calls.
Pay is about 30% less than at Chase or Wells Fargo.
Offices are beautiful but stiff and sterile like the culture.

A typical work day at Space Coast Credit Union starts with looking at my daily calendar to see what scheduled closing appointments I have throughout the day, getting the closing paper work ready for the customer, and sending the completed paperwork to the title agency or branch specified. I have learned a wealth of information from Space Coast Credit Union starting with opening deposit accounts, loan paper work, deposits, withdraws, IRA's, business accounts, opening credit lines, opening credit cards, second mortgage processing and genuine customer service. My management team is very supportive, understanding, and knowledgeable. I appreciate everything they have taught me. My co-workers are very encouraging and positive. We have learned to use each others strengths to be as efficient and effective as possible. The hardest part of my job is driving around an hour and twenty minutes one way. The most enjoyable part of the job is how satisfying and rewarding it can be. I absolutely love leaving the work day feeling like i have made a difference and provided excellent service.

Besides being the least paid teller/bank position in the entire county of Brevard-or central Florida for that matter, you don't get paid enough-we are required to do personal banker jobs in addition to daily teller functions-and get paid absolutely nothing for it.  Management is all politics and cliques, and don't apply in hopes of advancing.  You are not even allowed to apply for another position within the credit union without getting approval from your current manager-which is nearly impossible to do since all managers care about are themselves and how to make themselves look better to the district managers.  You are verbally abused by members on an hourly basis, and are told to "deal with it...its all member perception and we need good surveys".  Also, don't bother asking other departments for help since they claim to "not have an answer, and figure it out yourself".  Oh yeah, recently began cutting hours for the entire company.

Never got a lunch, ate between customers. Told I would receive an hour lunch everyday. worked 11 hours a day almost 5 days a week plus most saturdays. Told we would rotate saturdays and only work every 5th saturday, but ended up working every other or every 3rd saturday. I have no problem with work but this work schedule is NOT what was expected when hired. 7:45 am till 7pm most nights is not what I was expected. Felt rushed and unable to do necessary follow ups with customers to provide optimal customer service. People were always waiting for service since we were extremely understaffed. Would not recommend working for SCCU until they "fix" there understaffed/high turnover rate. There is a reason for it, and until they recognize and fix it, this company will continue to burn out good quality employees.

This job is a good starting point for someone new to banking. Every day you learn something new. As an MSS, you do the job of every other department. You play the role of a teller, banker, sales person, perform loan closings, and are basically expected to be a mind reader. But you’re paid less than tellers at commercial banks. You’re required to do so much and it’s frustrating when you receive your chump change paychecks. There’s absolutely no compensation for your hard work. They want you to sell but the incentives are terrible and they make it difficult for members to be approved for loans and banking products, making it difficult to meet goals. I feel like I can’t pay my bills and it’s sad because of how stressful this job can be, and how much work they make you do.

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