guest service agent

line cook

kitchen manager

facilities manager

general manager

Sparetime Entertainment

-Worked here for about 3 months as the Amusements Manager. Over 3 main areas, laser tag, arcade, and escape rooms. Overall not a bad job. Everyday you learn something new or you have a different task at hand. Keeping everything up to par, scheduling, parts/prize ordering, making repairs, being an overall store manager on the floor making figure 8’s to help any employees/guests where and when needed. Running food, changing beer kegs, checking in reservations, answering phone calls, handling guest complaints/issues etc. Doing opening/closing procedures etc. Hours are reasonable and flexible overall. However….
- You are not valued enough as a manager. You only get 40 hours/5 sick days a year and must only be used if you get sick. Only earn 1 hour of paid time off per week your first year, and nothing rolls over from year to year. They want you available 24/7 and you can’t have a life outside of work really much here in management. Lots of favoritism and managers that have each other’s back. 
- Constantly doing stuff that wasn’t disclosed to you when hired. Head managers delegating other tasks to other managers when it is there job to be doing them. 
- Management doesn’t communicate well, the hiring process is atrocious, they don’t work together as a team, top head managers don’t work on our busiest nights when they should be, salary managers just leave hours early without letting other managers know, no employee/management appreciation etc. The same managers closing night after night and is not a good work life balance between managers. 
-Schedules are done on a weekly basis running from Mon-Sun. They are released on Friday nights at 11:30 pm for the following week which is ridiculous. People have lives outside of work, school, etc. 
- Everything small thing you do wrong you are attacked about, whenever you are just trying to state facts/issues that need to be said so that we can be a team to fix them or are still learning and gets turned into a big deal when it doesn’t need to be.
- Managers including myself were given tasks/responsibilities, but head managers take the credit. 
- District manager isn’t present enough in store to see what actually happens and goes on. Head managers just report to him and doesn’t hear anything else that is the true facts. 
- Management doesn’t check on employees weekly like they said they do, we don’t have a suggestion/comment box etc. Many employees burned out, training process isn’t very good and no training plans in place. A constant revolving door which is why service is not up to par. 
- Constantly running out of food, liquor etc as manager in charge of ordering doesn’t keep up with it or order according to events, holidays, etc. 
- Employees are talked down to, not brought up, but brought down. We should be working together as a team, but is not the case and many budding heads. Managers are rude to one another and attitude that is disrespectful. Things upper management says not to do, yet they do it….
- Benefits are not that great. Don’t get any paid vacation till after 90 days, no 401k till after a year. You are paid weekly on Fridays. Uniform is provided/name tag. 
- Corporate is in Vermont and doesn’t know half the stuff that goes on in store which is bad. Family business. Business could be much more profitable if spending was watched more carefully. 

I love bartending and was good at my job (as I was often praised by certain management and higher ups); however, the management in charge of servers and bartenders showed favoritism toward certain people, hired unreliable staff, scheduled themselves for the better shifts (such as VIP parties), were difficult to bring up issues with, did not discipline favored staff, and one manager even "forgot" to put me back on the schedule for a month after a surgery I notified them of before I was even hired. I told them exactly when I could return to work, they relocated to a different location, neglected to tell anyone about my schedule, and thus I was forgotten about until another staff member contacted me a month after my recovery.

I dislike the fact that my particular management was difficult to work with, because the other managers were a joy to work with and were easy to speak with. I was supposed to be trained to work VIP parties within the first month working their but was never trained as I watched new hires get these parties within the first 2 weeks of their hire (many of which were let go or quit soon after being hired).

Nobody cleans the bar properly, we had constant fruit flies, especially in the hotter months. You get no breaks to sit during your 8-13 hour shifts, so if you have any back issues, avoid at all costs. They did not even provide bar mats, I stood on tile/concrete all day in a relatively small spaces that could barely accommodate 2 bartenders.

The servers and line cooks were generally alright, but probably because you barely had to work with them, at least the ones you did not like. Some servers were notorious for not tipping you out properly. Worst was when you made a server 99% of their drinks and your shift ended before theirs and they would tip out the bartender that just arrived.

Lastly, pay attention to your pay stubs!! I can not stress this enough! They WILL NOT pay you correctly for many things. You are supposed to always receive AT LEAST minimum wage and on 3 separate occasions I was only paid my bartender salary (like training when you do not receive any tips and time and a half). 

In a nutshell, do not work harder than you have to. I went above and beyond in many situations, and saw those who half-assed everything be rewarded.

 1.   a typical day at work.
You go in try to clock in but 60% of the time you cant due to poor time clock app. then you go to your area and do you job, there is no real management only time there is is when they yell at your or make you feel like your not doing your job and need to put more effort in.
   2. what you believe you learned,
nothing they don't train people maybe 1 -2 days of real training and that's done by staff not even the managers.
   3 . management
Poor really really poor. they will pretend to listen and promise things they never intend to come throw on, they treat staff poorly and they use passive aggressive comments and posts to make you feel even worse and they play favorites.
    4.workplace culture,
your on your own. you will have to make friends fast and stick to your groups if you don't the staff will turn on you. everyone is out for them self's and try to push down who they can to make a step up even tho there is no room to do so so its all for nothing.
    5.the hardest part of the job.
navigating staff/ management and following the company rules. if you try to follow the rules made by the corporate leaders you will be black listed and hated if you brake them and get reported by customers management will treat you poorly even tho you follow what they say, they only care if its possibly going to reach corporate.
    6.the most enjoyable part of the job
the few people and friends you make, i would make the joke "the money" but this place under pays you and a raise? i been there for 5 years and only have gone up $1.50 and if you ask to get more they will run you around and around.

Wasn’t allowed to take any breaks/lunch, had to hide in the bathrooms for 5 minutes at a time to get any sort of a break/rest, almost passed out from overworking and exhaustion. Was constantly scolded for trying to take small breaks, all while managers would eat and talk in the back rooms. Mangers would take credit for other employees work and take tips for parties that they scheduled themselves to host though other employees would end up hosting.
Wasn’t allowed to eat. Had to beg to be able to have maybe 3 food breaks the entire time I was there. Though management would be constantly ordering and eat food.

Most shifts I was made to arrive or leave up to 2 hours early/later than originally scheduled. Wasn’t allowed to leave until a manager said I was allowed to. And as stated this would mean having to stay an extra 2 hours. Or being asked to come in earlier than originally scheduled.

Management was poor and toxic, constantly being talked down to and ignored when actual issues were brought to attention. Management also constantly yelled and insulted all employees regardless of which department they worked. Constantly new higher ups coming and leaving with a high turn over rate. There were many times other employees would hit/smack me on the work floor and no repercussions were taken. Was told that if host parties were late to laser tag a minute late they would be written up and that we were “all replaceable”

I would having to sit for at least an hour after shifts due to my legs becoming sore and aching and physically being unable to stand up.

The day consisted of serving your section of lanes and doing side work, once you mastered everything it becomes pretty easy.
They have an automatic tip on reservations which was nice.
The clientele there was terrible, you are ran around with very rude guest and left with a $0 tip no matter how hard you try. No automatic grad for walk in which is something that should be worked on because people come in big groups.
The place is full of drama, management included.
They wrongfully have fired a lot of people. 
It’s pretty hard work, you will constantly be on your feet for 8-12 hours at a time, no breaks. (it says you get a break but it is impossible to actually sit down and eat) 
 The building is huge so you move around a lot. 
There are times you are expected to serve, food run, and clean your lanes with no help. (which is extremely difficult when you are busy and the managers will just sit and watch you on the camera) 
Great co workers made up for the hard days. Most days (if you enjoy serving) it was very enjoyable to work there. Very fun times on new years, super bowl, etc. 
i learned if management  ever talks to you about something you did wrong don’t even bother explaining yourself, just agree, even if you weren’t wrong, it’s not worth it.
Do not trust management. Not even shift leads. Just keep your mouth shut, have fun, make money. 



. If you wanna get dropped into a job with no direction  and then reprimanded for standards there's than are not  met that weren't convey to you go for it. HR  Is not existing Keep looking.  I saw a turn over of 12 employees in 6 month. Sparetime doesn't hold core employees to same standards as new hires or management. Let people get away with anything being short staffed. They let a lot slide but if you're a pot head it's a good job you can smoke pot all day get away with it.  This company was very hard to work for no sense of direction for transparency in the management crew. A lot of chiefs not enough Indians lot of in house bickering between managers Was a very short staffed place to run. Corporate controls everything from a outside office that isn't on any locations and try to drive the company from office when they're not in the trenches  Teamworkers. Takes months to order things or to get anything resolved through management over all a very poor place to work unless you're a high schooler looking person quick funny Kitchen staff is paid and treated very poorly but expected the world. GM cares more about his time off and home life than the facility When and facility only cares about money and his bottom line over all a very stressful place to work.

What is the best part of working at the company?
People come there to have fun,the atmosphere is fun and most are happy to be there.

What is the most stressful part about working at the company?
Management .. she is inconsiderate, not trustworthy and leads with negativity.  She is the wrong person for this company, she holds grudges rather than leading with a “team spirit “ think twice before accepting a job here .. the leadership will have you hating your job within a month there.  It’s true for the 20 good hard working people she’s had quite on her in the 18 months she’s served as GM.  The company has good roots overall but corporate is looking the other way on this one.

What is the work environment and culture like at the company?
Negativity… poor management .. short staffed… no family time .. unfair treatment.

What is a typical day like for you at the company?
Worked in the kitchen, front desk, game room and assisted with birthday parties when needed.. you could be expected to close one night and open the next morning… management didn’t care if it was too hard.

I wasn’t planning to write a review, but I feel it's important to warn others before applying here. While I must admit that most of the coworkers and managers are some of the kindest, most helpful people I know—they treated you like family and understood that life happens, including if someone is disabled—this doesn’t apply if you’re an amusement attendant. Initially, he seemed nice until you realized he only saw you as a dollar sign. Gosh forbid he has to give a refund. 

I worked hard at this company but was constantly blamed for things out of my control. The manager for the amusement attendant position will not care about you. The night I quit, this manager did not care that I might not have a safe way to get home, instead choosing to get angry at me for leaving a single paper on the counter.

Everyone else there is amazing and will treat you with respect as long as you do your job. The coworkers are generally chill, but don't expect much training. I wish everyone there good luck and I miss you guys.


The majority of management here completely sucked. They don’t care about your personal well-being. They don’t care about your mental health. They just want you there as much as possible to fill a space. You’re seen more as a number than you are a human being. The clientele is completely trashy there as well. At least 50% of your tips are $0. That’s not just me, that’s for everyone that worked there. Bartenders, servers, and party hosts all get stiffed by these garbage customers. Yes, they’re customers. They’re not guests. For all I care, this company could lose business and go completely under. I don’t normally wish ill-will on anyone, but it would be better for this place to not exist. The general and assistant managers are garbage. They don’t hear their employees out. I worked for this company back whenever it first opened, and it was great. Just over a 3 year period, it’s turned into a total mess. Whatever you do, just don’t find yourself getting a job here. It’s terrible.

I enjoyed working with most everyone there, but you could count on someone always cheating you out of tip outs, or not doing their job completely, and leaving you stuck with finishing it. Management was unfair, or should I say certain ones, since only favored employees got the vip parties, and the rest of us two a year. Also, there was no money too be made whatsoever when I left, since the business had been reduced drastically, due to cutting of the specials on certain nights. I enjoyed this bartending position in the beginning, but it went down hill quick, like a roller coaster at the top of the first big fall!
I learned a valuable lesson, that you won't change anything for the better, when everybody else has been doing whatever they want for so long, nothing will ever change that behavior, unless it's forced, and that just wasn't going to happen here!

Top Job Titles	Average Salary
Guest service agent 7 salaries reported	$18.43 per hour
Line cook 15 salaries reported	$18.98 per hour
Kitchen manager 6 salaries reported	$58,583 per year
Facilities manager 3 salaries reported	$54,875 per year
General manager 4 salaries reported	$86,375 per year

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