massage therapist

spa coordinator

esthetician

guest advisor

spa manager

Spavia Day Spa

I absolutely loved my time at spavia day spa as a guest advisor. The environment itself is peaceful, relaxing and helps to promote a calm mindset while at work. The team members are all incredibly kind, helpful and easy to work with; there is an abundance of mutual respect which makes the job itself easier on a day-to-day basis. The products were one of my favorite parts of working at this day spa; you get to learn so much information, test product, and find what you love which makes selling it all the more fun. Another highlight working at Strongsville spavia day spa was the management/spa owner. She is incredible to work with and learn from; she is very hands-on which is so refreshing to see as other spa owners tend to sit back at home and let the chaos reign instead of being present and helping everyone else succeed in their roles. She is very dedicated to the success of the spa and thus, it's subsequent team members - if the team is thriving and happy then the spa is thriving. She is fun to work with in the sense that she makes you feel very much a part of the team instantly and understand your crucial role in the success of the business. She is extraordinarily smart and I learned so much from her, both from what she taught me and what I was able to observe. Her expectations are laid out clearly and are not difficult to accomplish. Over the years, I have worked in a handful of different retail and customer service positions; this manager will always stick out as somebody who has managed to find a great balance of being a caring and considerate human being while still supporting and inspiring her team to rise to the best of their potential as an employee. 

I’ve worked at other spas, and I can truly say these people do not know how to run a business. Weekends are their slowest days due to poor MT availability, which is telling given the industry that they’re in. Booking is pathetic as well, with members and prospects having to book 3-5 weeks out to get the service(s) they want. Membership policies are also very anti-customer and don’t suit people who have hectic schedules that can’t come in every month. Their attitudes towards customers in general lack empathy; it’s very “us versus them” “we’re doing you a favor”. As an employee, there’s pressure from management to sell memberships/hit certain numbers, which definitely causes a pushy and desperate energy when there are prospects. After someone says they don’t want the membership, we’re supposed to say “is there anything holding you back” which 9/10 makes guests look visibly uncomfortable—they already said no and you’re probably not gonna change their mind. What’s funny is they can barely get people scheduled as is, so I’m not sure how they can manage more members (hint: that’s more people that expect monthly services from you). Compensation for said memberships and sales is also not up to par, as I made just over $2000 in sales (products+memberships) in my first month and made just $65 in commission. In all, I wouldn’t want to be a customer here and definitely didn’t enjoy working here due to very flawed systems and an unreceptive attitude to feedback from management.  Hopefully they get it figured out because they’re losing members way faster than they’re gaining them and big stressed about it. Only apply to this job as a last resort.

I enjoyed the culture immensely. The girls I worked with were amazing. There were never any conflicts between us and we got along great. It was privately owned and you work with the owner very intimately. The management was the downside. There is a difference between being a business person and a manager. Managers have a humanistic side and are able to get along with and manage their team with tact. Business people are solely worried about the bottom line and money with no regards to how it is acquired. The management is very haphazard and confusing. You are taught one way of doing something and are yelled at for doing it that exact way. One mistake and all your power is taken away with no opportunities to learn from your mistakes. I loved the products I got to learn about and the relationships I formed over the years. My relationship with management was amazing at the beginning. You tend to be asked many favors and out of the kindness of my heart, I had no problem covering shifts or helping out. But it came to the point where you always had to return the favor of management if you ask them for something. It was never out of the kindness of their heart. It was a conditional friendship. Don't mix personal relationships with professional. Your boss is not your friend. They are your employer. And I urge anyone to keep that separate or it will come back and bite you. Also, if you ask for a raise, there was always a reason you can't have it.  

If you're a new Licensed Esthetician or Massage Therapist, Spavia in Plano is a good place to gain experience. Although you're over worked most of the time and the pay is low. No good benefits and health insurance isn't good. 
Management is never present and communication is the biggest issue. Your only form of contact is Slack and even then Management hardly ever gets back to you with an answer. 
Meetings are pointless and at odd times. Half of the time we're playing games rather than discussing raises or spa needs. The building is run down and most of the time they're out of products and you can't do a facial or scalp massage with the correct products. I worked in a room for a year that had no proper lighting. I had so many complaints from guests and it was still never fixed. Instead of hiring a professional, she would just bring her husband in to fix it, and the job was never done properly. I worked months without an extraction lamp or a proper steamer. When I asked for replacement the excuse was my outlet wasn't working when that wasn't the case. Ive had to turn down guests for wax services because we couldn't afford wax or gloves. Im not sure how I made good money yet never had products to do services. If you're new to in industry this place is decent to start. Get your experience and then move on the bigger and better spas. 

Base pay for LMT is $26/hr. + tips. You get paid more if you work weekends and are full time. You're expected to follow specific quide lines set by the corporation. It's hard to get a day off unless you call in sick or else you're stuck having to find coverage, and if you don't then you don't get the day off. Scheduling revolves around the clients needs rather than the LMT availability so most of the time there are gaps in your schedule. Talking to a manager and GAs is hard because they always have excuses or make you feel like you are overreacting. Only 10 minute cleanup/recovery time after each client which is ridiculously short. 
Work uniform required.  
You can be booked 10-20 min before or after your shift without your permission, and on top of that you're expected to stay atleast 20 minutes after your shift to fold laundry. 
Rooms are TINY, like crazy tight.
I constantly had to ask the front desk to give me a full 30 min lunch break for a 5 or more hour shift. Breaks are not built in and are arranged around what the client has scheduled their service at. 

**Toxic and Emotionally Draining Work Environment**

My time at Spavia Day Spa in Fort Collins, CO was the most emotionally challenging and toxic work experience I’ve had. The workplace culture, driven by ownership, lacked professionalism, respect, and support.

The owner frequently made unkind remarks about staff behind their backs, contributing to a hostile and demoralizing atmosphere. Employees were often made to feel undervalued and disposable. Rather than being supported, team members were guilt-tripped over sales performance and even blamed for unrelated personal financial stressors.

Communication was often inconsistent and inappropriate—messages would be sent outside of work hours with negative or accusatory tones, followed by criticism if responses were made. Time-off requests, including those for personal or family emergencies, were regularly dismissed or met with indifference.

There was a clear absence of positive leadership. The environment was defined by control, blame, and emotional manipulation rather than encouragement and collaboration. I would not recommend this workplace to those who prioritize mental wellness and a respectful, professional environment.

I love working at Spavia!  The team is very welcoming to all new employees and the vibe is fun and supportive.   It's a great group of people who look out for each other!  No drama!

I highly recommend this company to work for especially if you are looking for both training opportunities and some autonomy that allows you to apply your skills and talents within the standard spa proticols.   Meaning, you get to be uniquely what you bring to the table.  Your guest reviews are the indicators of your talent and success!

The management is professional, supportive, caring and easy to talk to.  The team is motivated by their positive and encouraging  influence.  The feedback we receive guides us to work effecienty by keeping us up to date on products, services, and, general spa information.   I am never left guessing about what is going on, or feel left out of the loop.    

Overall, this is one of the best employers I have worked for!  I feel heard by the management, I receive time off when  I need it, I get to participate in training sessions, I have been able to adjust my work schedule no problem, and, as a bonus, we all get FREE spa-services twice-a-year!   And , yes, there are employee benefits!


 

This is For Bradburn Westminster location. The therapist and the clients were truly the best part of working here. 
Unfortunately, the biggest issue was the lack of effective leadership. The lead struggled with confidence, often reacted defensively to feedback, and continued to make the same mistakes without learning from them.

Scheduling and communication errors were frequent, leaving guests confused or frustrated, and even leading to membership cancellations. Instead of taking accountability or improving processes, the lead GA often redirected blame to others, creating unnecessary tension within the team.

There was also a noticeable focus on gossip and personal opinions rather than teamwork and professionalism from her. This behavior created a negative work environment and drove away several strong employees who might have stayed under better leadership. 

The spa has great potential — with better organization, accountability, and leadership that values growth and collaboration, it could truly be a great place to work.

I was hired for front desk while I was in esthetics school. It was discussed in my interviews that I could interview for an esthetician position once I was licensed if there was an opening. I worked here for almost 9 months before I interviewed again without incident. Then after I performed a facial on the owner, she said I needed to exert more pressure (easy enough to fix) but shewas concerned that I couldn't physically handle the job due to my size. She later hired someone slightly smaller than myself without any experience either.Keep in mind I had lost weight while I had worked for her, and she had been aware of my size from the beginning. While I am not gigantic but I am plus size. I was extremely hurt and upset that a job I had been working for over half a year would treat me based on my physical appearance which was not a secret instead of my work ethic or job performance. After I found employment else where, the owner and manager stalked me over social media and bad mouthed me to another Spavia. I wouldn't recommend this place to work.

I was with this company for almost 1 year, i knew all the unethical things that happen their, no strong foundation from day 1 i noticed management changed 2 times and also ownership changed, i had faith to make it a positive work environment,  but i was completely excluded when new rules were made, i knew nothing of the *new* changes. Did i mention the lotion bottles were never emptied out out.. until 8 months after my emplyment started , because i  changed them and cleaned  them all. For free no appreciation at all. I saw thing were not being handled right i could not be part of a team like that. I gave a 2 weeks notice and ended up leaving a few days later but i actually came in and talked to them in person, they  
had the  nerve to cut my pay i earned a 100$ bonus that wad not on my last check and i was told i will get it on my final check guess what they did not also i supposably got a 2 dollar raise and that was not added on my last check either which they told me i would receive it on my final check., they really screwd me over when i helped in a way no other will

Top Job Titles	Average Salary
Massage therapist 218 salaries reported	$54.03 per hour
Spa coordinator 80 salaries reported	$17.56 per hour
Esthetician 68 salaries reported	$36.67 per hour
Guest advisor 62 salaries reported	$17.69 per hour
Spa manager 8 salaries reported	$54,188 per year

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