customer advocate

customer service representative

customer representative

assistant manager

cashier

Speedy Cash

A typical day working at Speedy Cash is arriving on time to ensure business schedules are covered. Managers work rotating shifts so you have opportunities to work with different managers throughout your work week.
As a Customer Advocate you're in charge of opening the store with a manager following company policies and procedures, you will count the vault alongside of your opening manager Verifying entire Vault. 
You will also verify previous business days close out amounts making sure there are no discrepancies.
Then you will assign a drawer under your name after it has been balanced and verified with an opening manager.
Once these steps are completed you're then instructed to punch in and sign in to Invictus and Curo platforms to view online leads on your assigned computer.
By this time all lights and doors are open and turned on ready to assist each and every customer that walks through the door.
The management here is tremendous in my personal opinion because the managers work rotating shifts which gives and allows customer Advocates the opportunity to work with different managers throughout their schedules.
The workplace culture at Speedy Cash/ Community Choice Financial is by far a very positive energy environment.
The hardest part of this job was advertising and selling the green dot card to clients.
Last but not least The most enjoyable part of this job was guarding against counterfeit checks and guarding against counterfeit Cash before making any decisions on transactions.

Working at Speedy Cash was a letdown, to say the least. The biggest issue I faced was the lack of professionalism and consistency, especially among the assistant managers. It seemed like bending or even breaking rules was a common practice, which created a chaotic work environment.

Moreover, the store manager's inability to stand up for truth and fairness was disheartening. When my coworkers tried to bring up legitimate concerns, they were met with silence or brushed off, leaving us feeling unsupported and undervalued.

Communication within the company was also a major downfall. Important updates were often withheld or poorly communicated, leading to confusion and frustration among the staff. It felt like we were left in the dark far too often, causing unnecessary stress and hindering our ability to provide quality customer service.

In summary, my time at Speedy Cash was marked by a lack of professionalism, rule-bending, and a weak managerial presence. I hope that the company takes these issues seriously and addresses them for the sake of future employees and the overall work environment.

They do ask for a lot but they tell you upfront in the interview. As a customer advocate, you do a lot of paperwork and they expect a lot from you in terms of accuracy and perfection, I feel (which makes sense in some part because you are dealing with money and finances). They have scripts that you have to stick to when a customer asks certain questions, especially over the phone. The hardest part of the job is definitely the pressure of doing everything perfect, specifically the calls because they're always recorded and constantly graded. Management is good but definitely depends on location and districts, some can be very demanding and cut-throat. The most enjoyable part of the job is probably the staff, in the case that you get lucky and get along with everyone. The benefits are okay but pay and incentives are lacking. They give you bonuses based on revenue which you can control by how much you upsell their products and services but its minimal. Turnover is very bad for some reason here, most likely the pay. It is very little for how much they expect from you and how much you actually do on a day-to-day basis.

Many benefits and pros from working here were taken away when bought out. No more "lunch allowance" on Fridays, very strict about not going into overtime, 75% phone work, indecisive changes every other week, legal policies being broken, terrible communication from higher ups (a good handful are very stuck up and detached from reality by making their whole life/personality revolve around work), will have to fight tooth and nail to get a raise, stopped bonuses, over work you, expensive insurance, and new company is damaging the original good relationships employees had with the customers. Used to look forward going to work most days but that sadly changed very fast when CCFI took over. This company sincerely only sees you as a number in the system.

I worked there for about 7 months. We were never given any sick time or personal time. Any call out would negatively affect you even if your hospitalized. They offer healthcare at a high cost to you. 
 The rules we had to fallow changed depending who is in the store that day. 
The scheduling sucked we were suppoesed to have our next weeks schedule by Thursday but 95% of the time we got it on Sunday. You never knew when your next day off was,  it could be tomorrow or next Sunday. You are scheduled to work a 9 hour shift however most of the time you get stuck there at least an hour past your out time.
No matter how hard you work, or  how good your customer service is, or how much you clean, the managers take everything out on you. They always say bad things about their employees. Its all gossip and trash talking. The dress code is very strict. And if your anything but mexican they discriminate against you. 

The only positive thing about this employer is you get $8 for lunch on Fridays.

Speedy Cash will help you grow and everyone can help you. Just ask. Busy work. Secure job. Free lunch every Friday. 401k benefits. Bossy assistant managers who think they're store managers probably only make $2 more than you. Don't be intimidated. More than likely they're on their way out the door and need someone to micromanage because thats all they can control in their life. Lol. Store managers will ask you stay longer hours but have a fit if u request time off which makes the job feel like prison. The breaks are two 10's and one 30. By the time you clock out and get outside you have spent 5 minutes. Add another 5 minutes to walk to your vehicle which must be parked off the parking lot. So then you factor traffic and long lines. You're now rushing back to work and must be buzzed in. You must have your name tag on all of your property must be in your locker. So there is about 10 mins at most to sit down and enjoy your food.

Management: Overall great manager except when she did not practice the same expectations that she enforced upon her employees and would be reprimanded for if not followed. Also not enough consistency with rules and procedures... what may be permitted oneday may not be the next and usually done without prior notice of ALL employees, which would make it hard to keep up. 

Job/Workload: Hardest part of the job is dealing with disgruntled customers who were denied for a loan. Every now and then the police would have to be called for customers who refuse to leave or threats made to employees.

Workplace Culture: Teamwork and collaborating with your coworkers to get the job done by any means is an absolute MUST ! Superior Customer Service is what Speedy Cash prides itself on!

It is a great place to work, considering the safety issue of handling other people's money and the potential hostility it may cause. The management is very kind and very welcoming. Of course after a few months to a year of working there, you'll be able to see the real views and inner workings of the way the managers like to approach situations. Management will work to keep their veterans who have been with the company for a long time. Even if it means finding a way to terminate or lay off any of their new employees, especially their younger employees. It is a great place to build money handling and how to process payday loans. Great place to really learn a great deal about the inner and outer workings of payday and title loans.

Typical days consist of logging in to my e-mail, get updated on any changes or updates. Asking the team where we are at in numbers, who needs to go to break, or a basic store cleaning. Opening/Closing drawers and Vaults. Review previous loans, and new loans that are waiting to be processed. With this company I learned many things, but the most important was to thrive on change. This company has gone through many changes within the last two years. Also many new people have came in, making it a challenge to work with so many new personalities, but we are trained for this. The hardest part of the job has been the hours, the store is opened until 8pm and also open on Sundays. The most enjoyable part of the job has to be our marketing schedules. We are able to step out and go promote our products to our local parks, stores, parking lots etc.

I would highly recommend this job to anyone without kids or other large out of work responsibilities. Unfortunately, they don't provide part-time and are often understaffed so the schedules are set in stone. Over the summer it was great though! I have not kids and at the time I wasn't in school. I was able to get out frequently enough to do out of work things like workout and hang with friends but once we lost some workers it got rougher. On Fridays there was free food and paid lunch time. It was easy enough but as my store didn't reach goals, we started to get more and more unrealistic numbers to hit and ridiculously large call list to the point even the managers were dumbfounded. Overall it's a good company to work with long as you are good a superb paced worker.

Top Job Titles	Average Salary
Customer advocate 3 salaries reported	$11.71 per hour
Customer service representative 1 salary reported	$13.50 per hour
Customer representative 5 salaries reported	$14.85 per hour
Assistant manager 3 salaries reported	$17.25 per hour
Cashier 2 salaries reported	$29.00 per hour

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