service technician

it technician

communication technician

project manager

production technician

Spencer Technologies

PROS
To be honest, the only real pro for me was how close to home it was and the fact that when we moved, my boss promised me all kinds of promotions and a raise.

CONS:

Because my position was not only promised to me, but 3 other people, there was competition created.  This led to a hostile work environment where I was pushed around and used.  "We will talk about your raise this week." 2 weeks later "Hay, where is my raise you have been promising me for 4 months?" "well you did this one thing wrong."  I eventually hit a breaking point where another tech was pushing me around and touting his tenure and certifications above my head and told him to come at me, knowing that if he did the worst that he was the aggressor and that I had 3 witnesses nearby who would speak in my favor.  Somehow, I end up getting chewed out by one of the executives.  After explaining my view of the situation (where I kept getting shoved around, promised things that weren't ever going to happen, and now being harassed in my workplace.) All I get told is that "We are going to make this right."

What was the definition of right?

According to Spencer, it was promoting the bully to the position I was promised, continuously shield him from repercussions, and pretend like has special.  It was also to have the executive call me up on the morning that they were going to have me (someone who was not a field tech and was based in an office) to go to NH 3 hours away from my house and say that they value me and were going to give me a 2$ raise.  

Problem, I was promised 3 by my boss.

I go to my boss about this and his response is "you shouldn’t have gone to the executive."

EXCUSE ME?  FIRST OFF, HE CAME TO ME, Second, I have done literally everything you asked me to do since the day you hired me 3 years ago at the same pay since day 1.  In that time, my cost of living has gone up, and I have acquired tons of relevant experience and certifications.  THIS IS HOW YOU TREAT ME AFTER STRINGING ME ALONG LIKE THIS FOR MONTHS?

Needless to say, my spirit got quickly crushed after that and I lost all faith in the company to the point where I started planning my exit.

Even as I was planning my exit, I watched as the company enabled harassment and bullying of its employees by "supervisors".  I watched several people get promised things that never came to be.

Specific employees are protected because they are either friends or family of the executives, this leads to some departments being treated as a joke because the employees don’t have anyone they can talk to.  The company is big on "change”, but the change is always implemented poorly and never planned. You can’t launch a new people and culture department when you’re getting ready to lay off nearly a quarter of your work force.  You can’t allow your supervisors to treat their subordinates poorly.  You can’t let managers promise things they have no right or ability to promise. OH, and you can’t advertise a profit-sharing 401k if you don’t make profit.  Don’t tell your employees that you are putting money into their retirement plans if you aren't.  I put 4k into my retirement play myself, and the day I left, it still only had 4k.

I could keep going on, like how my manager tried to force overtime on me, but that’s another story.

Spencer is a strong entry point if you are looking to build a career in tier 1 help desk, logistics, service maintenance, project management, or field tech support. You will be given a job description, but you will also be asked to take on responsibilities outside of it. These additional tasks can provide valuable hands-on experience, though in most cases you will not see extra compensation, even with a promotion or title change.

That said, the knowledge and experience you gain can greatly strengthen your resume and help you move toward your long-term career goals. Spencer may not be a place where everyone chooses to stay for life, but it offers an excellent opportunity to build skills and establish a solid foundation for your professional journey.

Like any company, Spencer has its positives and negatives. If you keep your focus, work hard, and deliver results, you may find advancement and recognition. If not, you will still leave with practical skills and experience to carry into the next chapter of your career. The office environment itself is quiet due to many employees working remotely, though depending on your role and location, you may be required to be on-site five days a week.

In short, Spencer Technologies is best viewed as a career springboard. It provides broad exposure, practical experience, and resume-building opportunities, even if compensation and role alignment aren’t always ideal. If you approach the role with the mindset of gaining experience, you will leave better prepared for the next step in your career rather than being upset about the compensation you should have earned along the way. Spencer is advancing with the future of technology, and I think now is a great time for you to jump aboard ship and take the journey with them.

Spencer Technologies in Medway, MA

Pros: Standard pay and benefits, free coffee, overall friendly people.
Cons: Diversity Hiring, Inexperience, Inadequate tools/Work Environment.  

Spencer Technologies is at best a mediocre company to work for. Management is hugely inexperienced. This is directly due to their focus on diverse candidates, favoring them over anyone else, irregardless of experience. The average employee struggles to read simple spreadsheets (which includes the lead billing manager!) This is a company responsible for installing technology for commercial customers, yet the lack on competence in incredibly obvious. Managers are often reactive, not proactive as a good manager should be.      

The pay and benefits are comparable to the rest the IT project industry. There is free gourmet coffee in the cafeteria 24/7 along with occasional free lunches and other goodies. Spencer genuinely tries to be a good corporate citizen. They recently invested in a new world headquarters in Medway, MA. However, the building is plagued with pest and electrical problems. There is a constant shortage of workstations and it takes multiple requests from help desk to get issues fixed properly. Once over those hurtles, it is possible to get work done. Overall, coworkers are friendly enough.           

Spencer is one of those companies that can be used to get through school or as a stepping stone to gain some early experience in the industry. Management there gives preferential treatment to diverse employees, even so much as allowing them to blatantly break company policies, creating a clear set of double standards for those who aren't part of that protected class. The job can work out well for a the right (read: diverse) employee, especially if they are motivated self starter type. Anyone else might want to look elsewhere for a more fair and balanced work environment. Is Spencer intends to be more than a mediocre company (read: more profitable), they need to look beyond the current PC culture and hire more experienced staff, not just score diversity points.

As a sub-contractor, Spencer Technologies sends jobs that no one else wants to do.   They have a handful of Full-timers, and send them all over the area and force them to drive quite far even to assist or lead a contractor.  I feel that they should use better logistical practices to be more efficient in their support function. 

Their scheduling dept folks do not communicate with each other too well.  The paperwork has improved on the work-orders.

They do not send out s surveyor before sending a tech. to the site which makes some jobs a re-scheduled one.  

After 15 -20 miles distance to a job, I feel that I should be compensated for the travel, they will not.  This is not a good thing.

Management is laid back, easy to deal with.
Project managers are nice to work with.
The technicians that are employees are for the most part, great to work with.  
The best thing about the job is that the places to work are all retail sites, and different each time, but sometimes are the same for different reasons.  
Speaking for myself, I only had to return to a site bonce because the equipment was not sent or the site was not properly assessed prior to my arrival... Other than that, I never had to return to a site due to my own mistake.

Sometimes, the hardest part is keeping track of their paperwork, and managers voice mail boxes being full, then keeping track of the list of people to call when getting to the job.
They have improved their phone response times though.  

  They have forced contractors to use Field Nation instead of direct contact as they did previously, which costs %7.5 of each ticket, I am not happy about that, since they hired me as a contractor directly via add online years ago.

Spencer Technologies has a lot of potential to be a great IT solutions company yet fails short to the competition due to poor upper management. Their is no processes or SOP in place to hold people accountable. It wouldn't matter anyways because the people 'in charge" gives in when the clients don't want to pay justifiable overages and money goes out the door. Then the employees are constantly being harped on that the company isn't meeting the forecasted goals. No matter what - we lose. Upper management is not willing to change or take advice to improve the company. 

The project managers do whatever it takes to meet their customer needs but are never recognized by management.The project management team members are among the hardest working people in this company and are under paid and over worked. 60 + hour weeks are not uncommon although salaries are under national averages. Paid overtime is never approved and bonuses are never given.
There is little to no room for advancement. 

 There is high employee turnover because they are treated so poorly. The company loses really great PM's because they fail to recognize their dedication and hard work. The PM's will try to stick it out for the sake of their customers for as long as they can but end up getting fed up and burnt out and leave to work for companies who treat them with respect and dignity. If the company made internal changes and improved their standards, Spencer Technologies could be a great company and ultimately earn more business if they kept employees happy.

Spencer Technologies offers great incentives at first, as far as company car, cell phone, gas card, and company credit card (hotels only). You are hired on as an employee, but still work off of a piece rate/hourly rate style of pay. A day will last 3 hours and they promise you will get 40 hrs a week. They cut your pay from 20 dollars an hour to 8.50 an hr when driving from site to site or state to state. You get your for 40 hrs a week but it is more like 20 @ 20 an hr for work, then...20 hours @ 8.50 an hr when driving. Where they fall off is their lack of leadership who have little to no experience in the field or telecom experience. S.T. hired field supervisors from Pizza Hut who were suppose to be SME in the field but knew very little. Co workers are great guys but GREATLY underpaid. They have us doing ground up installs, cut-overs, troubleshooting, IP configuring, commissioning, cable running, T-1 extensions, hardware upgrades, software upgrades, etc. We are under ONE job title but hidden under that are the 7 others job titles attached. I don't mind working like this, but pay me accordingly. The work is easy if you know what you are doing but the pay is HORRIBLE. You will spend 90% of your time on the road in hotels and the Project managers drop the ball on logistics and jobs constantly. You will never get this time back if you have a family or are family oriented. So, weigh your options...at what price does family, and your well being come before money to you. This job is an easy 50k to start off at because off the scope of work you will doing and yet they offer you to start @ 32K.

From a PM perspective, this is not a conventional PM role. 

The PMs are not really involved in the scoping or estimation of the project - where past experience would be beneficial to the project and company. 

The PMs are given projects, told to stay within scope and the CR process is not clearly defined, nor consistently followed/enforced. 

PMs were very involved in the invoicing/billing for each site visit vs. having AR/AP team handle - very cumbersome and labor intensive.

The PMs need to really follow up (ride) field technicians to ensure they stay within a committed cost ( and margin ) per location visited. This is difficult if the PM had no input in scoping or estimating the project. 

The management at Spencer is ok. Very reactionary which can cause unneeded fire drills. 

Compensation ok. Pay is on the lower scale; medical is typical of corporate structure: the employee pays more. 

People overall are nice to work alongside. 

Good place to land if you are looking for work; just be prepared to work more than estimated as the PM will need to be available to resolve issues on all US time zones. 

Systems in place were not intended to project management - more service management oriented. Very Excel oriented - no MS Project. 

 Health care costs are high; long hours; work from home not tolerated by management in most cases ( when it is a best practice by most organizations for employee job satisfaction and work/life balance.

left my stable but minimum wage job for this place. the offered me decent pay to start and promised plenty of chances for advancement and cross-training. barely got any training before being left on my own, had to jump from desk to desk because of lack of workstations, took a month to get my own desk. almost no guidance or feedback from management, even when asked directly. all co-workers ever did was complain about the company and management. management from the lowest supervisor to the very top of the chain was clueless and knew jack about running a company, anyone with experience at a real company could see that after only a few weeks there. constantly berating employees for not making deadlines when the issue was with the operational guidelines not the employees. refused to follow through with any further training and saw no in company advancement whatsoever, saw alot of management people leave abruptly though. then just days before my 90 days was let go due to lack of business even though the department was under-staffed and already struggling under the work load. saw the ad on here for the position i was just let go from days later, this company is definitely a rotating door company. hire, barely train, work for 3 months, fire so don't have to commit to benefits and such, repeat.

As an assembly line worker at Spencer Technologies, my experience was a complete nightmare. From the moment I stepped onto the factory floor, I was overwhelmed by the constant noise and chaos. The work was monotonous and repetitive, with no opportunity for creativity or personal expression. I felt like nothing more than a cog in a machine, churning out products at an inhuman pace.

The management was constantly breathing down our necks, pushing us to work faster and harder, with no consideration for our well-being. The working conditions were subpar, with no air conditioning in the sweltering heat and no heating in the frigid winters. The pay was abysmal, barely enough to cover my basic expenses.

Overall, my time as an assembly line worker at Spencer Technologies was a frustrating and demoralizing experience. I wouldn't recommend this job to anyone who values their sanity and dignity.


Spencer Technologies cares about their employees, when I wanted to expand my horizons and try something new. They gave me the opportunity to work in a different department and use some of my other skills. The people who work at Spencer are hardworking, personable, and always willing to lend a helping hand! Management is amiable and provides an encouraging atmosphere to be yourself and feel comfortable asking questions. The hardest part of the job is managing your work and personal life, you need to be willing to put in the hours and effort to be commended for your job. The most enjoyable aspect of the job is the people you get to work and the ability to learn new things. I recommend any hard-working individual who would like to expand their abilities to apply.

Top Job Titles	Average Salary
Service technician 30 salaries reported	$27.00 per hour
It technician 20 salaries reported	$29.25 per hour
Communication technician 16 salaries reported	$29.34 per hour
Project manager 3 salaries reported	$56,667 per year
Production technician 5 salaries reported	$18.80 per hour

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