guest service agent

contract administrator

customer service representative

telemarketer

maintenance supervisor

Spinnaker Resorts

Spinnaker has the ability to become one of the leading timeshare resort companies in the US, but unfortunately is stuck in the rut of having selected poor performers to lead upper management. Directors visibly have less experience than managers in many cases, lacking any end goal for the teams working under their "direction". Rather than develop their own skills, or much less the skills of the staff, they nit pick to divert attention. Professionalism is talked about, but not actually practiced. Directors regularly go out to bars after work to drink with line staff and gossip, making negative remarks about staff members. Definitely not a place to work if you are looking to advance in your career or to expect any possibility of promotion within the company. This is a company that dreams itself of being a rigid corporate structure, yet doesn't know where to start. Chokes on an ant, but important issues are left to the wind.

What is the best part of working at the company?
When I left!  Lots of sour individuals holding very high positions in management there.  If I were to review them, needless to say, they would not rate in top % nor would they get a performance raise!  Low pay, heavy workloads and get it done in 40 hours, no overtime.  Cheapest company I have ever worked for!

What is the most stressful part about working at the company?
Let's see, producing 12 hours of work in 8.  Oh, and making sure you are 100% accurate.  Don't forget all the while, offering first class customer service to individuals who should not be coming to you for guidance!

What is the work environment and culture like at the company?
Back stabbing.  Those two words are an understatement.  You must constantly look over your shoulder and maintain professional distance from all, get close to no one.

What is a typical day like for you at the company?
Chaos, always.  You must resolve it quickly and keep meeting your objectives, regardless of your interruptions.

Working in this role has been a genuinely positive experience. From the very beginning, I was impressed by how organized and supportive the onboarding process was. My team made me feel welcome, and I quickly became comfortable asking questions and taking on responsibilities. The work itself is engaging and provides a healthy mix of challenge and variety, which keeps things interesting. I’ve also had the chance to develop new skills thanks to ongoing training and the encouragement of my supervisors. Communication within the organization is strong, and expectations are clearly outlined, which helps eliminate confusion and promotes a sense of accountability. One of the things I appreciate most is the respect for work-life balance—overtime is rare, and flexibility is offered when needed. Overall, it’s a professional environment where hard work is acknowledged and growth is supported. I’ve gained valuable experience here and would recommend this job to anyone looking for a stable and rewarding position.

This is a very high energy job. You call people that have shown previous online interest in a discounted vacation package. You then offer them a discounted vacation I if they will attend a time share viewing. It requires standing for two or so hours at a time straight. With two/three short breaks through your average six hour day. You wouldn't think talking to someone over the phone would require high energy, but in order to hit your sales you must be at least semi energetic. The hardest part of this job would be staying positive with such negative people on the other end of your phone calls. The most enjoyable part of the job was the potential to earn extra money if do well. Also you must enjoy loud music playing constantly to keep you wide awake. This music also helps the people on your calls to not hear other reps trying to sell packages. Overall this job is decent but high stress.

So it’s not everyday that you walk into work excited. At Spinnaker, I’ve never dreaded going into work a single day. The atmosphere is what will draw you in. You’ll learn that the management only wants to help you grow as a person and within the company. You’ll make lifelong friends, and you’re doing an amazing thing, you’re literally selling vacation packages to people, some who have NEVER been on a vacation in their life. You’re helping married couples who may be struggling, find that spark again. You’re helping older couples check things off of their bucket list. You never know the story of the person on your next call and that’s the joy of this position. You are there to help people, have fun and earn LOTS of money in the process.

Worst job I’ve worked in a long time. The environment is extremely unorganized and dysfunctional. The role could be simple, but the management makes everything far more complicated than it needs to be. I’ve worked fast-food jobs that were better run than this place.

Management does not value employees and makes no effort to implement necessary improvements. There’s zero accountability, tasks consistently fall on one person while others skate by. The drama is nonstop, not just at the welcome desk but across multiple departments.

For this to be a timeshare resort, the level of disorganization is shocking. Processes are made WAY more difficult than they should be. Leadership needs serious retraining and should learn how to actually manage instead of sitting around with no real understanding of the desk they supervise.

Overall, the job is a joke and the company is terrible to work for.

Must have a degree in psychology to work here. Lots of unnecessary stress that shouldn’t be. Management looks the other way on attendance and poor job performance. When you talk to management about issues they say ok thanks for coming in and do nothing. Was told during the interview they don’t drug test because “75% of our employees wouldn’t pass”.  They tout excellent health insurance but premiums are high and holidays are not paid until after 90 days. PTO time accrues 2 hours a week and no vacation time til 1 full year with the company. One important thing, they highly discouraged/refuse to approve vacation time from Memorial Day to Labor Day. Resort also closes the first week of December and you have to use PTO time for that week and also for anytime the resort closes for hurricanes.

I started working at the front desk of Spinnaker Resorts King’s Creek 9 weeks ago, and I can honestly say I am happy at work every day. The culture here is incredibly unique because the management team and coworkers from every single department work together seamlessly to make your job easy. 
Spinnaker truly rewards hard work through our “Strive for 5” company initiative, which provides extra financial compensation for leading the team in positive guest comment cards and online reviews. I am proud to say that I have been the Reigning Queen of this initiative for the past 2 months! If you want a job where you are genuinely supported, recognized, and financially rewarded for excellent service, this is the ABSOLUTE BEST PLACE to build your career! 

I work in the recreation department as a recreation coordinator. Let me start by saying I was very excited about this position, but from the start i was very disappointed. Spinnaker is a very unfairly run company. For one the way everything is organized in the recreation department is sad for bing a multiple million dollar company. I also had a death in my family and I was basically told well that’s your problem you need to be at work a week after. I was truly disappointed with the way I was treated by other resort staff. The pay for the amount I was doing way ridiculous. 12 dollars an hour to be outside from 10-7 in the heat of the day and from 9-5 during the colder months. I do not recommend spinnaker to anyone is goal driven. There is a only .25% pay increase and that is what you cap out at.  

I started out as an office manager and was promoted my first time in 9 months into a management team. 
9 months lately I was promoted again to assistant of Director of Sales and Marketing.
Spinnaker Resorts is a great place to get a start into the timeshare world and help people travel.
They are a smaller company in regards to the industry and that allows for its employees to really take a handle on their opportunity.

The ownership is very open to employees ideas on how to strengthen the company and the ownership/leadership works very diligently to make the company a good place to work and also do business with.

If possible I would most certainly go back to working for Spinnaker Resorts

Top Job Titles	Average Salary
Guest service agent 15 salaries reported	$15.50 per hour
Contract administrator 16 salaries reported	$19.00 per hour
Customer service representative 7 salaries reported	$14.14 per hour
Telemarketer 2 salaries reported	$13.00 per hour
Maintenance supervisor 26 salaries reported	$21.00 per hour

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