senior analyst

gis analyst

computer operator

network security engineer

moderator

Spire Energy

What is the best part of working at the company?
Working from home sometimes and a pension after 5 years.

What is the most stressful part about working at the company?
No training, management very out of touch, nepotism and "friends of management being promoted.  Lack of communication and accountability from management.  Suggestions for improvement constantly ignored or shot down, unnecessary and ineffective changes all the time for things that actually do work.  Low pay.  The union representatives are not skilled in negotiations-which mean unfavorable contracts.  When signing of the new contracts union reps do not explain new changes taking place, they just advise employees to sign so there isn't a strike.  High parking fees.  Micromanagement. Outdated systems and equipment.  Work not assigned properly.  Management never available, always in meetings.  High turnover.  Management doesn't speak, they just walk right past you.

What is the work environment and culture like at the company?
Loud, ghetto, too much gossip.  Pettiness.  Too many women.  Culture is us--employees against them-management.

What is a typical day like for you at the company?
Working at a desk for 8 or more hours.

I worked at Spire for 2 years through the pandemic. I was written up for getting covid during the covid pandemic. I was let go for "being mean to customers".....I asked people who were having computers issues to reboot, apparently that's mean at Spire. By metrics, I was the top performer on my team and it wasn't even close, yet I got no shot at advancement because, again, apparently I was "mean" to customers. Rebooting is day 1 IT school stuff, if you don't know that rebooting will fix 90% (or more) of computer related issues, then how do you get a management position in IT?! Also, I believe only one person in management actually had a degree in IT or any kind of IT related experience. They had people that were in customer service roles getting management positions within IT. They would literally create a new supervisor/manager position for someone that was in their circle. If you're not in their circle going into the job....then you're a nobody and you will be treated like garbage!

I worked mainly in the customer service section at Laclede/Spire.  In this area management views you as disposable and could really care less about you.  Employees are routinely forced overtime with no consideration for their families.  Upper management has been eliminating jobs within this area for several years (mine included) and rumors persist that more will follow.  Laclede/Spire is an enormous company and I'm sure not all departments are like this.  
I have closely interacted with employees from other departments. Most do not feel any loyalty towards this company and the company does little to earn it.  I personally feel if you are a callous and heartless individual who will do whatever it takes to advance within a company you can do well at Laclede/Spire.  Most of the top leadership at Laclede/Spire have the first two aforementioned qualities in spades.

The management at Spire was very friendly and always helpful when fully staffed but the position I was working was just repetitive and all I did was answer phones all day and that was it. We were understaffed for about 2-3 months right around Winter season and it got very hectic in those 2-3 months. I learned a lot in those months though about how to resolve issues when all odds are against you as we would have wait times of over a couple hours. Also I learned how to deal with very upset customers and how to resolve their issues in a very calm manor. The hardest part about this job is you have a set schedule that you have to adhere to with no exceptions so that took some getting used to and adjustments had to be made.

The job as a whole is good, laid back, and the people are great.  The company on the other hand is deceitful, unorganized and has zero loyalties to any employee other than executives and managers.   Prior to the purchase by Spire, Alagasco was a truly great place to work, and that is the reason people have been there 30 years..not because of Spire.  Although Spire like to take that credit, Spire was only formed 3 to 4 years ago. They have systematically reduced pay, and people.  All I can say is if you are offered a job..be very careful. Spire also purchased Mobile Gas and then laid off 75% of the workforce.   They are about the $..period.

The ppl and experience is horrible and they dont know how to treat anyone unless you are in the "in-crowd" or know someone higher up. I do not like the working hours you are expected to stay and its ran half-assed by ppl who are inexperienced or too young to take on responsibility like that. It was one of my dream jobs until i actually started working with the main line crews and new contruction. As for the other sides of the company i wouldnt know but i was never helped and when i was i was treated as if i were stupid or annoying. If i had the choice or chance I'd slap the mess out of a few guys. Upper management is poorly ran and side were played. The company is ran by who you know not what you know.

What is the best part of working at the company?
 Good pay , very generous holiday + personal holiday 's  ... Great people to work with 

What is the most stressful part about working at the company?
Working with gas leaks  ,  making sure safety meetings are on time

What is the work environment and culture like at the company?
Work environment is outside + can be challenging dependent on the weather conditions , and the culture is always evolving  ...

What is a typical day like for you at the company?
Always changes , no 2 days are alike ...Respond to an emergency or maintain the natural gas facilities  in the district

What is the best part of working at the company?
Good pay and interestesting work

What is the most stressful part about working at the company?
Dealing with blowing gas danger but interesting you can do all sorts of work for the company 

What is the work environment and culture like at the company?
Friendly good people to work with very interesting work from construction to building and repair 

What is a typical day like for you at the company?
It depends on the job you have might be doing concrete work or asphalt or digging installing new mains or service

The only way to advance is to accept additional work for no extra pay and then after a few years you will be rewarded. Job reviews are a joke and managers are not allowed to rank their best employees higher than a 3.9 and their worst employees are not allowed to be lower than a 3.2. So everyone is rewarded the same raise which is below inflation. Also a dangerous work location with regular shootings and car jacking. 

There are 2 locations within customer experience, Birmingham and St.Louis. Let's just say, I should've moved to St.Louis to have a smidge of advancement opportunity. In Birmingham, it's all about who you know in order to advance. There are great experienced workers here with several years under their belt but management would rather hire someone new before giving them a chance to advance. It's very disappointing. In Birmingham, if you start in customer experience, your pretty much stuck there. 

Top Job Titles	Average Salary
Senior analyst 4 salaries reported	$76,750 per year
Gis analyst 1 salary reported	$55,000 per year
Computer operator 2 salaries reported	$35.50 per hour
Network security engineer 1 salary reported	$65.25 per hour
Moderator 1 salary reported	$20.59 per hour

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