collection representative

certified public accountant

Spire Recovery Solutions

When I was interviewed for this position, I learned it was for debt collection. I doubt that any job applications now don't include that fact in the description of your work, but it didn't when I applied. For this job, I would've labeled security with one star and advancement with four stars if they'd been different categories. You could advance relatively quickly, but you could lose your job just as fast, so I went with the average of the two.

We learned by shadowing our supervisor on calls, and that wasn't an enlightening experience given that we could only hear one side of the conversation. They did go over what we should say on the phone and how we should say it, but there wasn't a lot of explanation as to any reasons for it. I felt the entire thing was shady for quite a while if I'm honest. The work was pretty straightforward; get a person on the phone and transfer them to a Closer. We were expected to make about 300 outbound calls a day.

Management consisted of our security guy, our 
2 direct supervisors, and the Big Boss. Our security guy escorted people out for sleeping on the job, but I remember seeing them doze off quite often. Our 2 direct supervisors were generally professional, although the one I worked under the longest was petty. They were very harsh and rude to employees having an off day, and if they didn't like you, you'd know. This did get better, though, and I applaud them for the strength it must have taken to change their behavior.

We didn't really have a culture, but we were allowed to dress up on Halloween, and it was always a pleasant surprise when you walked into the office on a birthday; everything was decorated!

The hardest part of the job was how often you got cussed out on the phone and the strict attendance policy. Many girls spent much of their shifts crying in the restroom for one reason or another.

The most enjoyable part of the job was the rare occasion you would be praised, at least for me. Honestly, if debt collection is your speed, this job would probably be a great introduction to the business. It wasn't mine, however, and I still feel the training we received was inadequate. 

What is the best part of working at the company?
The office itself is nice, modern and clean.

What is the most stressful part about working at the company?
For me it was learning the system as quickly as the management expected.

What is the work environment and culture like at the company?
I'll start with the cons of working there. Due to two floor managers, the environment wasn't conducive to my success. They were dismissive and impatient, overwhelmed by expectations. One manager treated me horribly, which led me to quit. They embarrassed me publicly by being condescending when I asked for help, making me seem incapable. However, the owners were kind and respectful. The rest of the administration was wonderful—patient, approachable, professional. The building was amazing, with clean, modern collections floor and bathrooms. Many debt tasks were new and exciting as a collector. If they had better floor managers, it would be perfect for any collector. I would even consider requesting an interview if new managers were hired.

What is a typical day like for you at the company?
Stressful due to the floor managers

My experience with Spire was extremely disappointing. The management has a clear disregard for employee well-being, offering little support or recognition for hard work. There’s a lack of communication, and the work environment feels tense and unappreciated. Employees are often overworked and expected to meet unrealistic expectations without proper guidance or resources. There’s no real focus on employee development or maintaining a healthy work-life balance. It's clear that the company values performance over people, and that leads to a toxic atmosphere. I would not recommend working here

If you’re a parent or may need to see a doctor every once in a while, if you like to feel valued and appreciated, if you want to work somewhere where management is caring and reasonably understanding, and if you like your manager to not cross boundaries and talk down to you, then I would HIGHLY suggest you look elsewhere cause this is not the job for you. Also, if you would like at least one 5 minute break during an 8.5-9 hour shift, this is not the place to work. 

I absolutely love my job, the owners are super nice, our bosses are so understanding and extremely welcoming. They want people who are going to come in and do the job accurately, they do give reviews every 6 months with eligibility for raises. Paid Holidays after your first 6 months. The owners like to take care of their people. the work environment is peaceful and friendly. Full time hours and a set schedule. sick time & pto. 

I enjoy working here. They take care of their employees, always willing to help by management. You get monthly bonuses and pay is weekly. I wish the pay was more, but I am content with what I'm getting now. Benefits start after 60 days. It is a laid-back environment. Can't be difficult and frustrating some days. Hours are good as well. Over-all it's a good place to start and work your way up. 

Its a typical collections work day. Management is great, the direct supervisor is very helpful. The office manager is very great she is caring and is always trying to help us improve daily, she has a great outlook on the business being both realistic and very positive always moving forward! we always have some sort of contest or reward for motivation! The hardest part of the job is possibly chasing down NSFs. The best part is the family atmosphere and helpful nature of management.


Owners money hungry, empty promises and finesse when u first start, truly dont care minimal pay to people they view less than, ebery female there is a number or replaceable, owner never consistent with bonus structure not fair across board pay wise. 
Your not heard and hours breaks and over the top rules for sitting behind a desk being screamed at by consumer unrealistic and unfair. Bigger company gets more greedy.

Such a great company to work for, management very helpful, always room for advancement, raise, bonus, job itself is enjoyable, always feedback on how you can improve, management is hands on with every aspect, issues, concerns about every part of the job itself, great atmosphere, everyone is helpful, we all work together as a team & work off our individual & group strengths & weaknesses.

Working at spire has been great for me. It’s given me so many opportunities to grow. I’ve gotten several promotions since being here. I love the people that I work with and work for. If you are money driven this is definitely the job for you. I love having the weekends off and getting home at a reasonable time during the week. All and all I love my job. I would definitely recommend it to others as well. 

Top Job Titles	Average Salary
Collection representative 1 salary reported	$17.50 per hour
Certified public accountant 1 salary reported	$89,500 per year

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