owner operator driver

courier

delivery driver

van driver

courier driver

Spoke Logistics

All in all, the company itself is not a bad one to be partnered with.  No, you are NOT working for them.  You are a contractor.  That means your support is very limited.  Let's walk through it.

A typical day at work involves getting your route sent to you via the application that you use on your phone.  You'll soon find that some of the addresses are wrong and you'll have to do some research and maybe use a route planning app.

When you arrive at the client, you'll check in and use your app to accept the packages that you'll deliver.  At this point it's all sunshine and rainbows.  However after this, you'll need to figure out how to tackle the stops and what order.  There is a map in the app, but if the addresses are not formatted properly, you'll not see all your stops.  No biggie though.

As you go throughout your day, making deliveries, taking signatures, etc., you'll come across various issues.  For one, the app is terrible.  In some instances, you'll be standing right in front of the location to deliver and you can't do it because the app thinks the stop is one, two or even three blocks away.  But their ops team is pretty good at handling that problem.

When it's all said and done, you're free for the day.  You may be called to take an emergency delivery.  It happens.  But regardless of if it is an emergency delivery or your regular route, keep track of your payments.  Each package has a payment amount attached to it.  If you ever see one that has no payment, report it.  But be careful when you do.  You'll pop up on their radar and that is NOT a good thing.

As far as what I've learned, I have found that you need to be vigilant.  Find a way to keep proof of your deliveries.  Use your phone camera and take a picture of the package with the envelope in clear sight, then take another picture by your vehicle with the house in the shot.  Yes, it's extra work, but when you get a call saying you had ONE misdelivered package and that it wasn't even the right one for the address, you'll need to back it up with proof.

Management is cool, depending on how high up the ladder you go.  Your point of contact manager(s) are willing to help you.  But as you go up the ladder, you may find resistance.

The workplace culture is an easy one to follow.  You are your boss.  You make your rules.  You just have to follow the procedures for the job and that's it.

The hardest part of the job would be the first 3 weeks.  There is a 2 week holdback and you're going to run out of gas if you aren't careful.  And god forbid if something happens to your vehicle due to wear and tear.

The most enjoyable part of the experience is when you get done.  You're free.  Enjoy your weekend.  And you get your routes early.  So you can plan the day before if needed.

And lastly, a closing word.  You can make lots of money doing this.  But you need to keep track of everything.  Spreadsheet, photos, notebook, whatever it takes.  They will short your pay.  That's why I'm no longer with them.  I used the contract to find a way out of the job after they accused me of dropping a package for another stop at a different location.  Be smart.

I worked for Apria Healthcare through a super contractor who owned the contract through Spoke Logistics. It was without a doubt the worst job I worked. I had so many issues with Apria which I reported to Spoke every time. Spoke nor Apria never once addressed any of these issues or concerns. I was not trained properly at Apria and have suffered two injuries as a result of this lack of training. There is no support or benefits given by Spoke or Apria to their contractors so I was left dealing with the fall out of these injuries myself. Apria ended up getting in the way of me taking on my own contact and making more money so I left my position. Do not ever work for Spoke or Apria.

On my first and last day, i was told o would have to start at 5 pm but was hired to start at 4:30 pm. My software training was a short video on the start and end stops, nothing in between, just figure it out as you go. I was not told i would have to provide a cooler for COVID samples, nor was i told i would have to take these samples to a separate lab every night that was not loaded into my machine. I was not told my pickup times are regulated. I could not pick up 1 site before 7 and another before 8. This coupled with the extra stop at the end of the night meant i could finish no earlier than midnight of a good, traffic -free route. Stay away from them because they don't ask for feedback nor fix anything when they have to. 


I’m been working for spoke going 3 years now and I’m very glad to come cross to it…I started with little settlement just to keep my company growing and staying with jobs after 3 months with my first contract I saw new open contract next door to my town and I talked to account management about it, the transaction was very easy and quick due to my experience and performance, got it…things don’t always happen overnight…patience and honesty will guide you to success….spoke is great company to work for just be honest and always check there posting on indeed until you get the right one 

What is the best part of working at the company?
None, spoke do not care about there drivers, only that they work.

What is the most stressful part about working at the company?
Long hours,no rest and getting paid the right amount of money. 

What is the work environment and culture like at the company?
It wasn't Spoke, it was the contract you was working on, sometimes it could be good or bad.

What is a typical day like for you at the company?
A day for me, can be long, moving equipment  and traffic.

I was interviewed and offered a contract. I was asked to put in my two weeks notice so I would be available to start The first of May. 

The day of my start date I was told that the contract was fell through and I was out of a job. I don't recommend working for this company. They don't have their stuff together. The recruiter I delt with hardly gave me any information at all. Don't make the same mistake I did. Most unprofessional company I've ever worked with! 

I worked here a short time. Some days were good because you get the same pay regardless of when you finish your route. Some days are terrible because the routes didn’t follow a logical sequence at times, wasting gas. Overall I take the good and the bad with this job. The pay was solid. The work was straightforward most of the time 

Even as IC, in practice you become an employee of Spoke's client, which wouldn't be a bad thing if you were well paid. You have to drive around 200 miles on your own vehicle, pay your all operational expenses to have around 300 gross/day. I don't think is fair. Soke will hold one paid week from you, they pay two weeks in arrears, not fair when you have all vehicle expenses.

Pay was okay otherwise no benefits, when you try to reach out to say something is wrong or you need help they mark it as a means or reason to terminate. No help no caring, very bad for healthcare industry.

Was terminated for exercising my right to turn down a contract they would not give to anyone else in the company. Great for work place retaliation.

Great work for those who love the freedom of the road. People appreciate your work, and the friendly staff at Spoke are always ready to help out with questions. Being physically fit is important because products lifted can be as heavy as 50-75lbs. 

Top Job Titles	Average Salary
Owner operator driver 182 salaries reported	$1,580 per week
Courier 4 salaries reported	$976 per week
Delivery driver 65 salaries reported	$1,353 per week
Van driver 11 salaries reported	$1,341 per week
Courier driver 2 salaries reported	$165 per day

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