hair stylist

salon manager

barber

team leader

stylist

Sport-Clips

I won’t get into the issues we have within our own store because those don’t always reflect the company itself. Each store will have its own flow based on franchise owner and management so I’m basing my review on the company itself in hopes it helps future stylists or possibly helps sportclips corporate to realize they are slowly ruining stylists love of the job. 

1. Pay- it’s wonderful to receive base pay but do away with commission and just pay a higher base pay,  unless you’re going to offer achievable commission. Having to hit so many specific numbers to even obtain commission is extremely difficult depending on where you work and also whether your short staffed or not. We have a few stylists who have amazing numbers but still don’t commission and it’s honestly extremely discouraging. 

2. Taking clients until 5 after closing. This in itself is a joke. We have set hours for a reason and we should follow those so that clients get in the habit of not waiting until closing time to come in and we should be aloud to say “hey unfortunately this evening we’re all filled up”. This is why: If you work in a store that’s short staffed and you work 9-10 hour shifts regularly (11-8, 9-6, 10-7) to ensure you have enough coverage to even keep the doors open, you are exhausted by closing time. If you have two stylists who are closing and at 7pm they have 6 people on the list that is already putting them there until possibly 8-8:30 depending on the haircut & if they want MVPs or possibly double or triple MVP’s. So if you continue letting people sign in until 8:05 you run the risk of not even getting the haircuts finished before 9pm. Stylists shouldn’t have to stay hours past closing to finish up clients and then turn around and clean a salon. We should be able to clean the salon starting at 7:45-8 and be out by 8:15-8:30 at the latest. We’ve had stylists cutting until after 9pm and that’s just not okay. 

3. The newest rule that’s suppose to become enforced is filling in the first stations as you come in. This is a great clips practice and ridiculous. If you have full time employees who work 35-40+ hours a week, they deserve set stations of their choice so that they can keep all their tools in one spot. If we’re moving stations everyday it’s confusing to clients who regularly request a certain stylist BUT the main reason this shouldn’t be done is because it’s unfair for stylists to have to pack up and carry their tools around everyday. To pack up several sets of clippers, several shears, the product we have to personally purchase to use on clients, and move that around every single day and then have to unpack the next day and repack that night is a serious waste of time. I’m not going to possibly damage my clippers by having to pack them up day in and day out or lug around a heavy bag every single day  because of a rule that makes zero sense to anyone. 

4. Fix the online check in system! We have more calls and more complaints about this on a daily basis than anything else. Clients who are told to come in at estimated time show up only to have to wait even longer. Something about this isn’t working right and it shouldn’t be our job to handle it. We have zero control over it and telling people to “call store” when it’s not working is basically wasting client time and the stylists time. 

5. Get a better training schedule. If you are going to say you offer classes and continuing education, then do it. Several stylists I’ve worked with haven’t even been to any sportclips classes. Shut the salon down for 1 day with advanced notice and teach the classes to the entire staff. It’s super simple. A lot of salons do this and it’s good for morale. 

Look this is suppose to be a championship experience for men and boys but lately it feels like an assembly line and clients feel it too. 
If I wanted to work for a place that cared so much about numbers and rules, I’d go work for a great clips. Treat this like a salon again! Give stylists some freedom to make decisions on a daily basis depending on the given situations. Let us do what we do best, handle clients. All you guys are doing by continuously piling on new rules or trying to enforce rules that are outdated or haven’t been changed since we opened 25 years ago is basically making the job, a job and not a passion. If you treat your stylists right and ensure they are happy, trust me they will take care of your clients and your clients will return and be happy.

I worked at 3 diff. sportclip stores. The 1st owner I worked for had a drug problem, dated someone in the corporate & created all kinds of Drama, plus hired people with no state license. The 2nd owner asked all of the staff to go to a strip club at one of his business functions. His manager he had allowed drama to go on in the store. This manager is the Manager of Newnan,Ga. Don't work at the newnan store. You've got stylists that date the clients, customers come in through the back door, the manager hiring drug users, The manager allows theft in the store by an employee she tries to protects because she feels like she needs to help her. In other words the Manager has become that employee's God. The manager of Newnan allows the customers to disrespect the store & stylists. The last 1 was in Holcomb Bridge, The Assistant manager pulled reports & told who got fired & why to new hires, talked about the owners & their drama, plus you had an employee that acted like she was management but was the most deceitful. An employee there taped the manager & assistant manager's conversation on her phone & played for me & the other assistant manager. Stylist at this store would engage in gossiping about each other to each other. There was no confidentiality at all. The manager at this store has low self esteem & two faced, plus a little racist. The owners at the time of this store had a lot of baby mama drama & the managers at this store didn't mind telling their business. Over all the Corporate in  Texas don't care about the company reputation nor do they care what goes on at other store locations. The Atlanta market of sportclips is very bad to work in! They don't care about the State Licensed hairstylist that keep their doors open. Low Pay, No Benefits, long hours, customers have no respect for stylists, They don't care about their employees at all! The owners of Sportclips aren't hair stylists, so they don't care about the hair industry or the stylists as long as you bring in the numbers.  This is a bad Company & they have the nerve to mock, laugh at, & mistreat stylist who are state licensed & can work any where, even open their own business. I say to the dumb stylist that are at the Newnan store & Holcomb Bridge location, you mock, & laugh but you will always be a slave to sportclips with low pay, no raises, & no benefits. While everyone else moves on to better things God has for them. Over all you aren't growing as a person in this industry, you're only holding yourself back. The real laugh is on you!

I love this company it is AMAZING is sooooo many different ways. I can go on and on and on !!! With any job of course you will have ups and downs but this is the ONLY job I have actually stayed at. I advanced in the company quick to a Manager and now I manage 2 stores. The owners I have, have great contest like NFL tickets in suites and Beach house Vacations !!! Huddle is great is an all expense paid trip for managers to connect with other managers and have fun and learn new things to bring back to the store once a year. It's like a refresher to keep you motivated. Our owner has 32 stores and growing so we have the opportunity for stylist to advance fast. They have the highest pay and it's up to us how much money we can make and it motivates us all to do better because all we do now is constantly monitor our numbers because we want to make the top-tier pay ! They say when you love what you do you NEVER work a day in your life. The clients are great our Area Coach is great !!! We love what we do and love coming to work because it is fun ! Sports on TV !!!! I love love love Sport Clips and look forward to many more years to come. I love that we have so many stores in our area so we can get advice from our sister stores on what works best for them so we can improve. Also having so many stores you get help when needed. I told you I can go on and on. Oh and the part I love the most is that we actually get to meet our founder. When we go to Huddle he actually takes time out to take pictures with us. Gordon Logan is so down to earth not what you expect from a company so big. I feel valued as a employee. I have a picture with him for EVERY year I have attended. That's means alot to me personally ! Oh and when you get one on one's with your owner and that notice and see what you do and acknowledge your hardwork. Just knowing that it all your hardwork and dedication hasn't gone unnoticed is nice to hear and keeps you pushing. Training new girls out of hair school is rewarding because you are helping build up future stylist, keyholders, managers etc. Giving them my knowledge to build a career for a company that I love is most rewarding.I must make myself stop because I will literally go on for hours !!! I LOVE SPORT CLIPS VALUES !!!! They are the heart of everything I do inside and outside of work !!!! When you dream about work you know that you love your job. Guess who lives, breathes and sleeps Sport Clips !!!! I DO !!! I would advise any stylist to work here !!!!!!!

If you love to do hair and work here you will lose your passion. It seems no matter how good or nice you are they just see you as $$. They expect you to follow point play (which is stupid because it’s takes extra time) but expect you to cut very fast. You make your money from tips and your hourly rate is horrible. You have to beg for a raise because you don’t get one even though you’ve been there for years, but it depends which one you work at.  We are constantly under staffed because nobody wants to work here because they expect you to work long hours, every Friday,Saturday and Sunday or open to close with a smile on your face like you aren’t exhausted. You can’t call off because they expect a doctors note or you get a write up because most of the time there’s only 2 openers or 2 closers and you’re expected to be there because one person can’t open or close by themselves. Most men are creeps and make you feel uncomfortable and when you have an issue and address it to your manager or boss they just kinda brush it off like whatever. My body has been sore everyday because you’re constantly busy back to back haircuts their online check in system is set up to have you do haircuts every time you finish one. You have slow days once in awhile but don’t usually do. You are expected to work every Friday,Saturday and Sunday if you ask off they make a big deal about it and explain why you need off like it’s important. they don’t really care about your life or try to work around a set schedule they put you on the days they need you even though you can’t. you’re the one doing 100% of the work just to make a small tip or not. Clients seem to be getting more nasty because either short staffed and long waits and we always take the heat for it like it’s our fault. I feel like this is a good job if you’re young to make money (if you’re a fast cutter) they make bonus pay impossible to hit. In the long run it’s not a forever job. Your body will be hurting everyday and miss out on so much family time and fun. I am not the same person I once was before I worked here because I’m constantly tired and exhausted this industry made me lose my passion for hair and want to do something easier for my mental health. 

Management almost always in a bad mood. 
Assistant Mgr eats at her station and the front desk. Complains all day about how she is only supposed to be scheduled every other weekend and she’d rather work as a dog groomer than with people.  Has a side salon as well but stylist can’t work at any other salon. 
Stays in office as much as possible playing games on phone. 
Manager complains all the time about how she’s not going to let this job come between her and her new girlfriend. 
Manager is really nice the first couple of weeks then she is grumpy and gripes about everything. Talk about micromanage!!!  Both of them think their to good to do chores. Occasionally they will do a few but only if they have too. 

You treat people like trash and your going to get garbage. 
Turn over is so high because of this as well as, all SportsClips pay at least 11.00 an hour but this owner and manager drops your pay to 10.00 an hour after 90 days as you should have a clientele built up but due to the atmosphere and management at Roanoak salon people just leave in groups. They will never be able to keep people. The only ones that stay are the inexperienced ones that are practicing on clients hair. Once they get better at haircuts they leave. 
All SportsClips also have set goals on sales, services, product sales and time but this store the goal is totally unattainable.  YOU WILL NEVER MEET THE REQUIREMENTS TO GET THE BONUS PAY INCREASE. 
If you are good enough to be key holder you are supposed to fix haircuts when clients come back with bad cuts. The manager wants you to call her even when she takes almost every Friday, Saturday and Sunday off to float the river and leaves her phone in her vehicle. 
Then she wants you to tell the customer to come back when she finally comes to work. 
July is cold towel month and they make towels well in advance and put them in an unsanitary cooler and don’t put ice in there but once a week. 
You also have a time limit to do the Triple Play and MVP washes but your not supposed to wash the hair. Put shampoo on it, quickly spread it around and do the message. 
Nasty as some clients ready need their scalp cleaned but their not going to get it here. 
If you upset the easily upset manager she will cut your full time hours to part time.

Great place to work if you are young and new to the industry. You are pressured daily to sale product and upgrade services. While you are paid bonuses, you will be wrote up with your job threatened if you do not meet your standard goals. You are expected to follow the guidelines on what to say to your clients and how to cut the clients hair, allotted time frame for average client, and you must walk every client to the retail shelves before you can ring them out. All of your credit card tips go on your paycheck. There are many strict cleaning duties to follow at the end of every shift. You can make a good income working here though, you will have to have a team player attitude, and not mind consistent weekly evaluations on your performance. 
  Some managers are in competition with other mangers at different locations. Some managers take this very seriously, and will cut your hours without any regard if you are not pulling in high numbers. This is not good for women who are single and self supportive. Some managers will over staff the shop to put pressure on the employees to bring in higher numbers.This is a great business practice and partially why Sport Clips owners do so well.  If you have a bad week, the following week you will lose hours. Most adult women can not afford this type of structured employment. Schedules are not handed out some weeks until the day before the next schedule begins. Younger women do well here, clients favor them more, especially if you are pretty and flirt with them a little, but you still have to be able to give a good haircut.  
  Most of the girls are friendly (most). As any salon full of female employees would be, there is daily drama. If you live at home with your parents or your husband pays most of the bills, or just need a part time job, like I did, this is a great place to work. I could never work here full time with this as my only income though. The turn around is also very high as well.

I LOVED working here....for the most part. Everyday we have this board where we have certain numbers that we have to hit, and if you don't hit them in the pay period, you get a verbal warning. One of which is selling products or your products per hour, depending on how busy your store is, it can be higher or lower, you're given a pay raise increase given if you hit all your numbers. We all know that selling product is difficult at times. We also had these customer survey things that I didn't like so much, my store hounded me on that because reviews were under the name of the stylist who cut their hair and they complained about other employees and it hurt my numbers. I loved how when I worked there they have these three questions ( I forgot the other two) but one stuck out to me the most. Which was "Do you care about me?" and that really hit me because, I was licensed for less than a year, given it was about 4-5 months I had my license, I didn't have that much experience, my WHOLE team decided to help me out, by checking quality of haircuts as well as give tips to perfect the haircut just a bit more. I got a lot of shade for customers for being a young hairdresser but it really didn't bug me much. I love their online check in system it gives clients the opportunity to check in online at home, then drive over and be taken back. With that, I remember people giving complaints because it was an "appointment" which it really isn't, its like when you are given a number at the DMV and if you aren't there, the next person gets to go. Tips were awesome, management was excellent, coworkers were amazing to work with and no drama, only stipulation is the layout of the building. In my store our vacuum is located in our break room, which is by the "showers" so instead of having a relaxing massage and shampoo, you're now listening to the sound of the vacuum and cannot relax, they should change the placement of the vacuum and make the break room bigger. One last thing that bugged me and im sure this is with every shop that is popular especially on weekends is the rude clients.

It is a good first place to start out of beauty school or if you are looking to learn more about men's haircuts. They give lots of training which is great. The pay is kind of low, back in 2015 as a stylist I was making $8/hr then as an assistant manager in 2016 I was making $10/hr (without bonus incentives or tips). You can get commission on retail and backbar services but only if you maintain a certain threshold. For my store it was an average of $1 per client retail commission and I think you had to have $85% of clients do backbar services to get commission from that. You can make alot of extra money that way but if you don't hit the threshold all your work was for nothing. I know they had an incentive program quarterly that if you hit certain goals you could get anywhere from a $0.25 to $1 raise for the following quarter. Some of the time averages per cut that they want can be a little demanding especially if you're newer but ultimately not too unattainable to get in the ballpark of. I had to take medical leave twice and my manager was very understanding but that depends on your owners and management. The owners had family in management positions which can be a bad thing but overall it was ok where I was. It can definitely be catty at times but it really depends on your store's environment. Overall I would recommend Sport Clips though to start off. You could ultimately do very well long term if you build a good following and consistently make commission. I think though they should either raise the hourly base pay or remove commission threshold requirements because you are making the company money either way anytime you sell a product or do backbar services whether or not your average is at $1/client or 85% backbar. So it is only fair in my opinion to give you the 5 or 10 percent commission from that for your work.

It's okay as long as you other coworkers and management get along or don't choose favorites. I loved my coworkers, but my management and owners had very obvious favorites, and it was very annoying. The classes and training that I was required to take, like "learning the 5-point play," are a joke. This company seems to believe that if we massage our clients' heads a certain way, they'll come back. This is NOT the place for you if you are new to cutting hair; they don't train you at all, and you are lucky if you have a manager who has the patience and time to train you. I've worked at several salons, including chain stores like this one, and the training is poor; they are more concerned about you "saying the client's name 3+ times during a service" than teaching you to cut hair. I've seen more people come and go (who have potential)  in less than a month than in any other salon. I get it, they want to encourage client relations, but it's unrealistic. I've gotten in trouble more often for "not communicating or conversing with the client" than actually providing a good haircut or service. Not to mention they expect you to memorise some list of "what teamwork is" and then they will randomly test you to make sure you have it memorised, and if you get it wrong, you "get points taken off". Again, I understand the need to make sure your stores are regulated and your employees are educated, but a test? This isn't school, and understanding the "company's values and core goals" isn't going to make me a better hairstylist. Maybe I'd feel different if I felt that the company actually poured their effort into training and providing some equipment for their employees, but it feels very "everyman for themselves" for the amount of "trust, teamwork building, community" stuff they spew. It's experience, money, and client building, but I couldn't imagine working for a company like this longer than 2 years, maybe I got a bad store..not sure. 

A typical day working for SportClips Haircuts goes a little like this.
You arrive 15 mins before scheduled to get set up and settled in. Check to make sure there is enough supplies for your shift and hope the shift before was considerate enough to completed expected tasks. It is always very busy so there is usually about 3-6 clients waiting to be taken care of. There is usually not enough staff that will work full time because the pay is minimum  wage and it is hard to get staff to stay long hours and take on more responsibility for only a $.25-.50 raise.The Clients that come to sportclips are amazing and very down to earth. They look for a great cut at a reasonable price because they are willing to come often, not  every six weeks but every 2-3. so if you make great connection with these people they will be loyal forever. If you don't meet goals set for you from the manager your hours will be cut which then can and will lead up to termination. It has a very corporate setting which can be very good for new stylist to perfect their confidence in sales, speed, technique,their own flow and educate them on great hair products
Being the manager at one of these franchises was a great learning experience for me as well.You become in charge of
 •	Over seeing  staff of 6-25 stylists, hire and train new employees, and worked with individuals to set sales and customer service goals. 
•	Handle payroll calculations, monthly inventory, and merchandise purchasing for front-end shop.
•	Create weekly schedules, agendas for staff meetings, and team incentive programs.
•	Plan and direct activities with local businesses and schools.
•	Coordinate with other department heads for group training.
•	Consistently motivate, develop, and direct team.
•	Take 2-3 clients per hour.

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