customer service representative

customer experience representative

warehouse associate

warehouse worker

retail sales associate

Sports Warehouse, Inc.

I had a very disappointing experience working here. I was frequently targeted by leadership with vague claims about my performance and was even threatened with termination on multiple occasions if I didn’t meet unclear and unrealistic standards. I was initially told I’d be moving into a new position and was given tests and preparation materials to get ready for the transition. I met all the requirements, and at first, I was told the move was delayed due to a need for “more coverage”. But soon after, that narrative shifted, and I was suddenly labeled as having “poor hospitality skills”. From that point on, I was singled out and targeted for months, frequently threatened with termination over vague and shifting expectations.

While others were moved into new roles without being held to the same standards, I was left in limbo, despite doing everything that was asked of me. There’s a clear pattern of favoritism, and opportunities—like helping at tournaments, or simply getting to do more than your position states on paper—seem to be reserved for their select group.

Despite putting in consistent effort, I was denied a bonus and told I wouldn’t receive a raise for the entire year because of the “performance plan” they put me on that felt more like a punishment than support. Management is disorganized—monthly meetings rarely happen, the website is a constant issue, and employees are left to deal with rude and exploitive customers with little support.

Overall, it felt like a toxic environment with little room for growth or respect for employees. I wouldn’t recommend working here if you’re looking for a supportive and fair workplace.

I worked at Sports Warehouse for ten years and always had a solid record with no write-ups or disciplinary issues. Unfortunately, the way my employment ended was extremely disappointing. I was placed on a vague and poorly defined PIP (Performance Improvement Plan) despite never having any prior problems. During the PIP, management offered no coaching, follow-ups, or clarification. My direct supervisors never had any issues with my performance, yet upper management stopped communicating with me entirely. At times, my manager wouldn’t even look at me or acknowledge my presence, which created a very toxic and uncomfortable work environment.

The PIP felt more like a tactic to push me out than a genuine attempt to help me improve. It seemed designed to make me quit rather than support my success after years of loyalty. Favoritism in the warehouse played a noticeable role, and communication was severely lacking. The CSR (office) side of the company seemed better, but the warehouse leadership culture was unhealthy and unprofessional.

After a decade of hard work, I expected better treatment and transparency. My experience may not reflect everyone’s, but this is what I went through, and I hope management improves how they handle long-term employees moving forward.

Managers are not leaders at this company. Co-workers are nice but not people you hang out with after work. Job is easy. However, there's no opportunity for advancement. Many of the employees are transplants from California, and have no intention of leaving the company, thus providing no growth for newer employees. Stealing time was rampant and nothing was done about it. Supervisors had little or no training on HR issues. Regardless of position, be prepared to learn how to string tennis rackets- something that requires a lot of strength and precision. You may learn how to do it today and not do it again for 3 months- But the expectation is that you will be an expert at the task. No training materials or cheat sheets are made available- so it really is on the job training and depending on who does your training, You may or may not have all of the information to do your job.

A solid employer with decent wages and management for the work offered but expectations of attendance are fairly rigorous displayed in policies of strongly discouraged 1 hour lunches and frequent and sudden overtime shifts for those who express some interest. There is some room for advancement dependent on performance and social skills and interactions with supervisors and managers. The company has many long term employees because they offer good benefits, fair wages, and an active work culture. You should be ready to walk and stand at all working times unless you are office staff. If you are over 6' tall the picking jobs becomes much much easier due to bin heights.

You just pick and pack products. You have to reach on shelves for shoe boxes and clothes. If you are short it will be impossible to get the products on the top shelves. You just climb to reach and they will tell you to not climb. There are ladders but they are heavy. Your back and legs will hurt. For packing, it's easy. You will take 30 minutes or more to ship a pack. You are timed on your picks and packs. Sometimes you will string racquets. Training is one week and you won't do it again until they need you to. It hurts your fingers. 

The supervisors are immature. The environment is laid back. You can listen to music and watch videos (but it's not allowed so you'll be sneaky). Just do what the supervisors say. They will work you out. You will be tired. The pay is $16. It's low for the amount of work you do. 

Sports Warehouse is one of the worst companies to work for. Their leaders are horrible and their way of managing employees is through micromanagement. Not only do they have terrible leadership, but they also pay poorly. They don't care about their employees; it's all about getting the most out of you for the least amount of money possible. If you're looking for a place to work, Sports Warehouse is definitely not the best option. Save yourself the trouble and look elsewhere. Believe me, you don't want to be stuck in a horrible company like this one. Good luck!

Working a set schedule that you have some say in setting is one of the biggest perks here. Free food from a local vendor on the last Friday of every month. Listen to music or podcasts while you do your work. Overall a very easy place to fell Comfortable and work for a long time. Pay is okay but for the level of the work it is fair.

Really is a solid company to work for. Pretty hard to mess it up, so there’s a lot of job security. The owners are just down the hall in the office so you feel like they’re working alongside you rather than being some ghostly entity you only hear about. The only issue I see is they struggle with growth. Company keeps growing and doing well, but they don’t know how to adapt and continue to employ small business practices. 

Very bad company with horrible management. Very hard to move up and pay is low. You will be timed for everything and have stats for you monthly. Alot of favoritism goes on so don't expect alot of respect. If you are new they will not care about you. Not much room for growth. Company of alot of promises but never commit. 

If you’re not from their California location, you may move up or what not but your word will not be as valued as someone from California. Very “clicky” here. If you’re not in with the “popular” ones you will not ever be anything. Management that has any say so is all men. They gaslight you if you have an issue. Insurance is okay and pay is okay but no matter what you get paid they will overwork you.

Top Job Titles	Average Salary
Customer service representative 185 salaries reported	$17.06 per hour
Customer experience representative 9 salaries reported	$17.00 per hour
Warehouse associate 6 salaries reported	$16.25 per hour
Warehouse worker 26 salaries reported	$16.06 per hour
Retail sales associate 32 salaries reported	$18.44 per hour

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