front desk agent

housekeeper

breakfast attendant

night auditor

hotel housekeeper

Spring Hill Suites

It could be a good working environment but the 2 they have as so called headhousekeepers are now i see just plain housekeepers.  They get rooms to do and they leave when they are done.  Headhousekeepers do not leave before everyone else is done they actually go to help the housekeepers to all finish the day and in laundry if needed.  They give orders out but do not help you to finish your day the women on the floor are friends they help eachother and leave everyone else.  They say don't stock your cart but come in and load their carts with linen and get a buggy and load that up to the brim.  I love cleaning but the double standard has me leaning toward leaving.  Sunday was a hectic day my paperwork with rooms was switched 2 times to ultimately stop from the progress on first rooms to go to new rooms to start which were all double beds and they all were slept in including the trundle where the guest took off couch cushions and pulled the mattress out to put on top  2 rooms that's alot of work i ended up leaving at almost 8pm while the other housekeepers with Kings on their paper and alot of dnd helped eachother and LEFT.  THE WORLD OF HOUSEKEEPING I CAME FROM THERE WAS NO HOUSEKEEPER LEFT BEHIND EVERYBODY HELPED EVERYBODY .  SMDH.  THEY SMILE AND TALK NICE BUT IN THE END THE ACTIONS SAY DIFFERENT.    Like I said I know my worth and its more than the 10.00 I'm getting paid an hour.  I know my talent in rooms are welcomed everywhere.  My work speaks for itself.   I was set for a certain 2 days off .  Now its a song and dance  to suit others schedule .  I don't complain I will move on please believe me.  I too old now to stand around and argue, I don't do that anymore I get on.  I don't do the talking down to me.

Certain management is horrible.  They all have their faults.  However, they don't put the guest first.  They are all about the money.  They haven't learned that if you work with the guest you earn more in the long run. Word of mouth spreads really fast.  I have been in the industry for a very long time and this is the poorest run hotel I have ever worked for.  They don't empower the front desk to take care of issues.  They just want you to stand for 8 hours in one spot and look pretty.  

I find it funny that they are about scores and bonuses are based on scores for the month, however if you don't make the guest happy you won't have the scores.  They need to empower their employees more to make decision.  When you make suggestions they always turn you down and then say, I quote, "no matter what we do it doesn't help, so we just don't do anything". That is not the approach.  Management also plays favorites, which is not fair either to the employees.

I have NEVER in my 20 years in the industry ever thought about walking off the job or just not showing up, but I have several times.  It is not worth the hassle .

If you ever want to work for a hotel stay away from Marriott in general and go to IHG.  All IHG hotels I have worked at care about their employees and the guest.  IHG empowers their employees to make the guest happy before leaving the door versus waiting on a manager and the manager still not do anything with Marriott. Never again will I ever work for any Marriott hotel again.

There is so much more, but my rant is over.  Just stay away if you want to be happy.

This is more from my experience at hotels in general, not just the Spring Hill.   I've worked at 3 Hotels the past 17 years.  Unless you work the Front Desk and are VERY good at it, or you're already in Sales or a Manager in Maintenance  or Housekeeping, you're really not going to go far or get paid enough. It's hard and takes awhile to get noticed, then by the time you are noticed,  Owners, GMs, AGMs are selling, being replaced or leaving and the new ones have their own people they want to work with, or you have to prove yourself all over again. It's litterally like every 2 1/2  to 3 years this happens.  I've been through 7 Owners and 10 Gms. I never wanted to advance to the top of the company anyway. Not my goal in life.

   However, if you want experience that can actually help you grow as a person, are not expecting to break the bank,  like doing the little things that matter, are flexable with schedules, can cover a shift when they need you, can handle some pretty stressful situations, have a GREAT personality, and guests rave about you....Then they will hold onto you through all the changes,...if you want to stay. You get to meet  people from around the WORLD,  sometimes celebrities or athletes, (Don't be a fan, treat them as good you would any guest) and if you like to travel, you also get discounts at other hotels. I'd work a Hotel again before any fast food place. Also if the staff is large enough, they can be pretty flexable with your scheduling, if you have classes, rehearsals, or performance week. Good luck and have fun.

I used to work here a few weeks ago and all I have to say is DO NOT work here. Management is very two faced and will constantly talk bad about you. If you call in sick or for personal reasons they will talk bad about you to all other employees. They are also very greedy and snobby when it comes to hours. This is NOT a full time job in terms of hours. You will be lucky to get 3 hours a day due to Management pushing you to finish your rooms before your shift is scheduled to end. They will often tell you that they have a history of finding "good people" that want to stay but in reality they end up firing or forcing people to quit. I have never worked somewhere with such a high turn over rate. The overall owner if the hotel is also very very rude and no one is willing to listen to any concerns you may have. If you don't show up for one day, even after calling in, they take that as you quit and have no problem replacing you when they find someone else willing to take the position. Save your mental health and do not waste your time here. Barley any hours, little to no communication between Management and employees, and a very poor work environment with managers constantly talking bad about you to each other and other coworkers. 

What is the best part of working at the company?
Truth be told, Not much. Coworkers are cool.

What is the most stressful part about working at the company?
The general manager. The way that they deliver information is chaotic, confusing anf inconsistent. sales done for booking  done in another state. They over book and under book reservations alot. I absolutely did not like their fosse reservations system.  Kinda clicky with some of the staff and  management. 
Management  relationship with the father of a front desk staff member. It was very clear to me that they play favorites. This place has potential but will never achieve it because of their corporate aspect and lack of care and communication  with staff.  48 hour work weeks so no overtime pay.   

What is the work environment and culture like at the company?
Chaotic, stressful, hierarchy. Corporate. 

What is a typical day like for you at the company?
Looking over daily revenue report. Creating what they called an audit e pack it that had all the info from the previous day/night. Checking for manual posted charges or anything that may have not be closed out on the reservations accout. Checking out no show and room move reports.  Scanning all that to a guy at corporate. Make food orders. HD supply orders

Clearly, who ever owns this marriott franchise doesn't really care about the quality of the hotel. They won't pay for security over night because they apparently don't think it's necessary. So you will be left alone to deal with the drunks and homeless. The screaming Kens and Karens can basically get away with anything at this point and you kinda have to sit their and take it and there isnt any protection for you from them. Management will fill your head with empty promises on moving up but will basically just take advantage of you and make you were multiple hats for some cheep labor. There is no work life balance and you'll have to at times work 9 to 11 days in a row for their convenience. You also can't leave until the night auditor shows up and they are normally 15 to 25 minutes late and a couple times an hour. Management won't say anything to the night auditor because they know they are irreplaceable and no one really wants their job lol. If you're someone who is hard working and ambitious and truly wants a bright future for yourself. Please do yourself a favor 🙏 and skip this job lol! You'll find your way elsewhere! ✨️ take care and good luck! 👍

Understaffed
Poor management
Unorganized
Horrible overturn!
Lack of supplies weekly
Lack of proper training
Elevator problems
Hotel stinks
They want you to do things that’s not part of your job title. They don’t know how to talk to people expect the up most respect from others. They just hire anyone to put in that poorly managed hotel. I would not recommend anyone to work for this place. Not even worth going on my resume!
The assistant manger is cut throat! The manager he is so creepy, rude and constantly stares. He’s always on the defensive about anything brought to his attention about the hotel. In the interview they feed you all these lies to make you want to work for them not knowing what your really about to walk into. They lie on you to cover their butt‼️
The work is great. You get to stay to yourself and listen to music. Yet you have to worry about temps and other people not doing there job and it falling back on you to do.
Springhill Suites (downtown)worst hotel to go to or work for!

I worked at Spring Hill Suites in Fort Wayne for a little over a month. I liked it for about a week and then started realizing that the hotel was poorly run. They do not hire enough workers and expect you to finish 15 rooms in a day because people either A. Don’t show up and B. they don’t schedule or hire enough employees in the first place. No full time manager, managers aren’t responsive when they aren’t there either. They give you a long detailed list of things to clean in each room, and expect it to be SPOTLESS in less then 30 minutes. They don’t value their good workers who actually work hard. And they complain when you don’t finish your list of rooms by 6pm, but give you 15 rooms that take about 45 minutes to an hour to clean. On my last day I was told that I shouldn’t be able to take a lunch break so that I don’t fall behind.  The hotel is gross too. Stains everywhere in the showers and floors and gnats in the storage closets, because it’s understaffed and certain jobs aren’t even filled. I definitely do not recommend working here! They do not give you enough time to do all the work they expect you to get done in a day. 

Worked Audit for 2 years. Had No security majority of the time there. I played several roles at once (housekeeping, front desk, maintenance of what I could do) including security. Panama City Spring break was too wild for me. Let alone working at night by myself during, was too overwhelming at times. Other times it was slow paced and difficult to stay awake at times. Sleeping during the day and being awake at night became too much mentally. I enjoyed the staff, that managed to stay with the company long enough to get to know their name at least. When I worked there the turnaround rate was so high, including management. They recently got bought out but I left a lil after bc I didn’t want to train another person on audit again to take over my days off. There are so many stories I could tell but I’m giving the new company the benefit of doubt, hopefully everything with staffing has improved and they’re running a well oiled machine now. This is all personal experience so take from it a grain of salt if you will.

The biggest problem for me and my fellow workers is that we never know what the ridiculous task our upper management is going to force upon us. We all started out in a hotel that was literally falling apart. Somehow despite this, we worked together as a team to raise our scores. Then a new regional manager stepped in and fired or forced out half the staff. They are wishy-washy with what their plans are and we are punished for not reading their minds as to what the perfect picture in they had envisioned was/is. This could be a great place to work, if we were allowed to give any kind of feedback that was listened to by anyone higher up the chain. As it stands, the rest of the staff will be turned over again and again until a professional renovation is performed. Then, magically, all the problems will go away. However, I doubt more than two or three people will keep their jobs to see it.

Top Job Titles	Average Salary
Front desk agent 266 salaries reported	$15.36 per hour
Housekeeper 211 salaries reported	$14.69 per hour
Breakfast attendant 114 salaries reported	$14.78 per hour
Night auditor 121 salaries reported	$16.71 per hour
Hotel housekeeper 95 salaries reported	$14.82 per hour

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