collection agent

debt collector

bilingual customer service associate

quality assurance analyst

agent

Spring Oaks Capital, LLC

Collections agent 
First of the pay is 20$ hr plus commission but that's if you get more than 65% of your goal which is really difficult to reach . It wasn't like that at first but they recently changed it . It supposed to be a family work environment but it is very some timing . Its a lot of drama and gossiping .  Some of the management is good and some are bad depending what team you are on . The two week training could be improved its a lot things that you don't learn in training that you are expected to know when you get on the phone . If you fail more than three calls they take your bonus . You have to work at least two night shifts which are 12-9 . But be prepared for a lot of drama and nothing really being done about . If you ask to switch teams they wont move you unless its a really severe situation . My manager started most of the drama and he a lot of complaints against him and not to much was done about it and he still has a job somehow . On the bright side the benefits are great , they do have team meetings where they uplift the top collectors and people who have done really good for that particular month . Hr is really understanding but its not much they can really do other than take complaints and take them to the opps manager. I've seen a lot of people come and go . Like the other person said you really do have to have tough skin for collections . Its a lot of hangups , wrong numbers , voicemails and angry people who either don't want to pay or cant afford to pay or who are just angry period , be prepared to be fussed at and cursed at and called all sorts of names and sometimes you might get lucky and hit for a very large amount but its not everyday . If i had to rate the overall company it would be a 4 and that's being that there are some good people and management but it just doesn't outweigh all the negative and drama .

I take great pleasure in my role at Spring Oaks; it truly feels like a family environment. Everyone is incredibly supportive and helpful. Whenever I have a question, there's always someone ready to provide an answer and assist me. Prior to this job, I had no experience in collections, but the mentorship from my managers has been invaluable, allowing me to excel quickly and discover numerous opportunities for career advancement. They also offer a Leadership Development Program for those who are accepted, which can significantly enhance your career trajectory. Punctuality is crucial in this position; if you struggle to arrive on time, your tenure at SOC may be short. The managers are dedicated to guiding you through the collection process, and if you find that phone work isn't for you, there are always back-office positions available for advancement. I truly appreciate this job and the positive impact it has had on my life and my family's well-being.

What is the best part of working at the company?
Pay frequency as we were paid on a weekly basis. 

What is the most stressful part about working at the company?
Management who conducts themselves like high schoolers. Favoritism being shown towards certain people due to past connections. Also customers screaming and cursing at you all day.

What is the work environment and culture like at the company?
Extremely bad culture certain employees can curse shout disrespect other employees and won’t receive any discipline. Managers fight amongst each other they share employees personal info amongst each other that has nothing to do with work. Just a terrible experience after so many promises made during training. 

What is a typical day like for you at the company?
Inbound and outbound calls from start to finish. One hour lunch rinse and repeat.

Day-to-day work was very As easy as I can say. Being a deck collector in general is not easy. However, the company spirit is very, very strong and management is great. I would give the overall rating of four out of five. Just due to my manager that made things very very difficult for me when I was there. I think communication skills is definitely needed on their part. I wish I was still working for the company. Since I feel like I could’ve excelled to my best ability. Unfortunately, just due to a life-changing event that happened in my life I can’t be there anymore. I would definitely recommend this company to anyone. I would’ve loved the opportunity to work for the main building in Virginia. The spirit would look so high there. And due to Albuquerque location just getting on its feet. There were a few bumps in the road. However, do not let this defer you from applying. I would definitely just make the goal to move to Virginia. Because corporate is wonderful there.


What is the best part of working at the company?
Leaving the company was the best thing about working there.


What is the most stressful part about working at the company?
Terrible management skills, terrible training was most stressful about this position

What is the work environment and culture like at the company?
Terrible, they hire so many people of color that will only be collectors never be management. They play hip hop music in the morning to make you feel like you are part of this company and you're not.

What is a typical day like for you at the company?
You walk into loud music playing until 8:00 and then you're on the phone dialing and getting hung up on constantly or cursed at called out of your name all day long

What is the best part of working at the company?
They have great people who will invest in your future with the company. 

What is the most stressful part about working at the company?
Collections can be stressful. It's a grind every month but your team is  always  there to help you succeed.

What is the work environment and culture like at the company?
Environment was awesome! You are not pitted against each other. People are awesome. Truly the best people ain't have ever worked with.

What is a typical day like for you at the company?
We always start with a contest and or  goals we set for ourselves and our team. The Department managers greet you and hype you up for the day. We tally up our collections  for the day and compete with other teams. We have alot of fun.

I feel so blessed to have found a company that genuinely cares about their emplyees and it shows! There is such a positive,welcoming energy here that is almost unheard of. They make you feel like you have entire team behind you...guiding you, helping you, encouraging you, believing in you and cheering you on! The education you get is absolute top notch. There is lots of room to grow with this company.They truly invest in their employees and it shows! Love this company and cant wait to see where my career goes with Spring Oaks Capital!

What is the best part of working at the company?
Paid weekly and free health insurance 

What is the most stressful part about working at the company?
The calls are very abusive on top of that the managers are stressful and they try to make it very hard for you to get your bonus after you work so hard for it. A lot of bs goes on in that place

What is the work environment and culture like at the company?
A lot of back stabbing trust no one especially management

What is a typical day like for you at the company?
Very very draining and feels like no one has your back

I’ve had a positive experience working here. The routine of answering calls and assisting customers has taught me that every customer is unique. Management is always available to provide support, which is greatly appreciated. I’ve learned to listen more attentively and apply my skills to help customers effectively. The most challenging part of the job is hearing about customers’ hardships and wishing I could help them more personally. Overall, it’s a rewarding experience, and I appreciate the professional environment.

I have worked at A LOT of call centers and they all push the narrative of "FAMILY". Spring Oaks is REALLY about FAMILY! They care and you can FEEL that they care. I was hesitant on taking this job due to the nature of the work and not having collections experience since 2015 but they really care about giving you the tools to achieve professional and personal goals. They have SOLD me on this job and the longevity of it! 

I can't wait to see what the future at this company holds for me! 

Top Job Titles	Average Salary
Collection agent 8 salaries reported	$20.13 per hour
Debt collector 2 salaries reported	$20.00 per hour
Bilingual customer service associate 6 salaries reported	$20.00 per hour
Quality assurance analyst 1 salary reported	$20.00 per hour
Agent 1 salary reported	$20.00 per hour

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