health assistant

licensed practical nurse

human resources specialist

transporter

psychiatric nurse

SpringBrook Behavioral Health System



Springbrook Behavioral Health System provides care for a high-acuity population with meaningful clinical potential; however, systemic operational issues significantly impact staff sustainability and quality of care.  

Key Issues:   High levels of clinician stress and burnout, reduced capacity for meaningful therapeutic engagement,  and potential risk to consistency and quality of patient care.  Springbrook Behavioral Health Services would benefit from immediate focus on caseload reduction, implementation of EMR systems, investment in licensed staff and clinical training, and stronger leadership accountability.  This is mission -driven work in a high need setting, but the current structure is not sustainable for clinicians or optimal patient care. 


~Excessive Caseloads: Therapists routinely carry 8 to 10 patients vs a sustainable 5 to 6,  limiting ability to provide quality care and to timely meet all work duties and documentation expectations
~Documentation Burden: Extremely high volume of required documentation with strict deadlines; expectations are not aligned with caseload realities. Completing documentation is highly stressful and concerning, as clinicians are expected to file their documentation themselves  into paper charts as well. 
~Inefficient Systems: No EMR /EHR - paper charting creates unnecessary administrative strain and inefficiency
~Limited Clinical Leadership: Minimum training, supervision, or structured onboarding; leadership lacks clinical involvement
~Quality of Care Risks: Emphasis on documentation completion over therapeutic quality; group therapy lacks consistency and structure
~Staffing & Culture Concerns: Understaffing, reliance on unlicensed staff, and reports of poor leadership support

Overall rewarding but high - stress environment with risk of burnout due to workload and limited support



I love my job at Springbrook, you have a chance to make a genuine difference, and a majority of the floor staff are in it for the right reasons.  The management team over the direct care staff is questionable at best, and it at times feels like the worst options receive promotions. However, your direct coworkers and the specialty staff and leadership hold everything together.  If management over the direct care gets better then this is potentially the greatest job there can be.  (not for everyone though, need to have the patience to deal with a child diagnosed with Autism that may be aggressive, play with bodily fluids, call you r@cial slurs, but then also tell you how much they love you.)

My only large complaint is seeing staff be promoted when you have seen them tell you what to do, then turn around and do the complete wrong thing themselves.  Most MHAs work together and create a great environment on the unit, but sometimes it is worse if the leadership staff are present (UDs, GLDs) as they can power-trip and seem to care more about barking orders then actually following the techniques we were trained on. 

Working with children and adolescents with complex mental health needs can be challenging at times but impact you make in the lives of these patients and their families is meaningful and rewarding. Springbrook's programs and services are unique with perhaps a few similar programs in the United States. I have experienced unparalleled personal and professional growth at Springbrook and have been able hone my clinical skills and specialize to a degree that is often not offered in other settings. For allied health professionals, the schedule is fairly flexible and benefits are comparable to other settings. Some drawbacks to working here include outdated technology, older building with limited office space and treatment areas, high turn over of floor staff, and frequent restructuring of administrative staff roles and responsibilities. That said, Springbrook strives to increase the quality of life for its patients and employees.

Springbrook can be rewarding to work at, especially since a lot of the kids don't have family. Howeve, the culture is toxic & a soap opera & management promotes their friends-HR can't even help you because the CEO/COO is part of the clique there. They promote the people who don't care about the kids and pass by some incredible employees who should move up. The good people leave, few of them stay. It's a revoling door. They are not up to Joint commission standards and turn a blind eye to incidents involving children which is very sad. They dont get rid of staff who should be gone due to not wanting to be short staffed. They 
have a bad reputation once you start talking to other places. It's very unfortunate because if Springbrook had the right leadership, it could be a great place. They also pay their MHAs next to nothing for what they deal with all day.

Springbrook has three different units, a traditional adult psychiatric unit, an acute autism unit and a residential treatment facility (RTF) for autistic children. My passion is working with autistic patients and supporting staff to be able to provide care they can be proud of. Working with autistic children can be very challenging, but it's unimaginably rewarding.  We love our kids! Block schedules allow nurses to work with the same team every day and anticipate a regular schedule. I like that nurses can get overtime regularly, but it's never mandatory. There are plenty of opportunities for advancement within the company. Hospital leadership cares about quality patient care and employee satisfaction. It's a small, privately-owned hospital and working here is like being part of a family.

SpringBrook is a cesspool. They admit patients who DO NOT belong there just to keep the census up. The entire administration are backstabbing, unqualified, worthless people! They stay in their offices all the time so they have no idea what is actually going on in the facility. I'd be willing to bet that any one of them would not last an hour if they had to work with the patients. They would run away screaming and crying if they had to do the REAL work. I would not even want my worst enemy to work there. If you want to actually be able to help people, this is NOT the place for you. All you have time for is paperwork. And the poor direct care staff get hit, kicked, spit on, things thrown on them, etc., and they have no back up! If they were ever audited or inspected by surprise, they'd be shut down.

This is one of the most disgusting facilities I've ever been in. The patients walk around beating up on the MHA's while the nurses are protected behind a glass partition. Horrible conditions because it's full of agency staff nurses that are only there to collect a check, and move on. The other workers and management are toxic, and it's a company that attracts toxic and angry people. If you are sane, and want to remain that way just don't do it. You would be better off at a gas station or even Walmart, if you can believe that! Unless you live directly across the street, or 2 miles away...don't waste your time or gas. You will regret it. Only toxic people can thrive in a place like this, so if they are anywhere close to this place, believe it, they are toxic!

no support, no integrity, no accountability, do not care about work-life balance, you are not valued, not able to have an opinion, zero professionalism, less than poor communication, out of compliance with no improvement processes. Poor pay, especially for MHAs. No structure to HR department, training department, hiring, etc. Building is extremely outdated and run down. no structure to the patients days. very limited things for patients to do outside of group. company still on paper and unable to prioritize actions for improvement. culture of negativity. staff are miserable and unfriendly. medical supplies stored outdoors in tool sheds. would not recommend as a workplace or as a place to send a loved one to my worst enemy. 

The problem here is that even if you love working with psych patients, Administration makes is hard to do your job. Supplies are lacking. Staff education is lacking. During orientation if you happen to have been hired for the adult units you won’t learn anything because the facility is focused on the kids autism unit. The facility is dirty overall. It is an older building but there are so many safety hazards. Patient’s get bored easily because there really is nothing for them to do but watch TV. And back to administration. They love you one minute and then yell at you in front of others. Very unprofessional environment.

Top Job Titles	Average Salary
Health assistant 1 salary reported	$14.00 per hour
Licensed practical nurse 2 salaries reported	$30.00 per hour
Human resources specialist 1 salary reported	$18.00 per hour
Transporter 2 salaries reported	$19.50 per hour
Psychiatric nurse 3 salaries reported	$37.50 per hour

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