site manager

nutrition assistant

lead driver

delivery driver

social worker

Springwell

Springwell can look like a good/decent job from the outside, but once you get in and get adjusted after a few weeks you'll see how bad it can be, and sadly it only gets worse. 

Management is very two faced, one day they'll praise you for doing SO well. The next, they'll threaten to fire you.

There are lots of employees talking behind the backs of some, management says to ignore the actions of certain employees who micro manage. Nothing changes when anyone steps up to call out said person. Good workers are treated poorly, by making them work with people who make unnessisarily crude comments or "jokes" to others.

Management gets annoyed (frequently) only when certain employees ask them questions about work, or when trying to finish work and asking for the printed labels to put on product. Absolutely mind boggling. 

Every so often, management will buy the warehouse team a few pizzas, or cook some bbq. Trying to show some appreciation for their team, but it gets to a point where you don't enjoy those things anymore because of how bad you're treated more often than those little tokens of appreciation. 

Side note, if you ever have something you want to go to the higher ups for. Never do that without talking to management first or they'll fire you for trying to go above them. 

If you try to work here for some reason, I only hope management has changed by the time you get in. The management is run by family members without relation to the owner, and you'll see all the favoritism they have toward people who live in their household and work with them.

Located just off the heart of Boston traffic, without the livable wage to actually live in Boston if you don’t already have a strong support system to carry the cost for you. Also no union, no supportive network for workers. Minimal training, office cultural of learning through experience, except your work effects people’s daily lives. Also with the lip service of being an inclusive company without the resources to accommodate  anyone outside of the medical standard cisghet, able bodied, white man. Do not expect any facade of BIPOC solidarity.

There is a lot of miscommunication and complicated job aides that conflict each other and/or are out of date, combined with departmental miscommunication and 90% of the grunt work and paperwork being done by case managers. Very stressful, isolating, and while the work is rewarding to help people, you end up a shell of your inner self. Supervisors and coworkers do answer questions politely, but good luck finding anyone who knows the actual correct answer or procedure. 

I arrived at Springwell never having worked directly with consumers.  They have a very supportive training program that reduced my stress about knowing what to do.  One of the most important aspects of the job is to be patient and to be very organized.  There is a lot of information to keep track of and once I settled on an organizational structure I was able to keep up without a problem, or the fear of forgetting about a consumer.  I have been here 3 years and feel like I am still learning about all the different issues that consumers and their families face and how I can best help them.  Everyone from supervisors to managers to support staff to the CEO is supportive and cares about helping consumers.

Agency is very good at training staff.  Everyone, and I mean everyone, is welcoming and helpful.  Even the CEO went out of her way to make sure I understood that it will take time to learn the job.  The work is fast paced, and as others have said in their reviews, if someone isn't organized I don't know how they would keep up.  My supervisor helped me organize my work in a way that works for me and I am easily able to manage my caseload.  I've been here 2 years, and in both years, my team received bonuses during the year to thank us for helping out when there were open positions. The biggest plus is that the program really helps people.

Poor office environment, socialization not encouraged, can be isolating. Leadership not interested in improving work culture or retaining quality staff, many wonderful people have left when they didn't feel appreciated. Actual work is positive, this is a good place to get to know the elder service network and help those in the community. Agency has long history of underpaying and undervaluing its workforce.

Worked here for a long time.  Lots of pros, including emphasis on work/life balance and in-house trainings. Very collegial and supportive.  However, 100% reliant on state funding and therefore must turn on a dime whenever the state demands and no dissent or alternative views are allowed.

Culture of "continual improvement" without adequate recognition for very tough work done everyday and impossibly high standards.

You really make a difference at Springwell - the mission is important and the people we serve need us. It can be hard work, but there is a staff full of people with knowledge and expertise working with you. Leadership is supportive and works to put in place benefits that are generous and policies that are fair and transparent. 

Caseloads will keep you busy. Workdays are productive. Employees are very friendly, helpful and professional. I value the support I get from my Supervisor and co-workers. People here are passionate about their work. It makes for a wonderful atmosphere. I really enjoy what I do.

Everyone is very focused on helping seniors and others who want to stay living at home. Everyone is also very supportive.  I've learned ALOT about providing case management, and about organizing my work, about setting boundaries with clients who have mental health issues and about accessing community resources.  My supervisor is the BEST.

What is the best part of working at the company?
Nothing, nothing at all. Please don’t.

What is the most stressful part about working at the company?
Everything. Nobody who wasn’t a case worker did anything 

What is the work environment and culture like at the company?
It was weird but fine. Fellow case workers were great.

What is a typical day like for you at the company?
Painful. There was no structure and then they made you write an essay about how you couldn’t get anything done because there were no resources.

Top Job Titles	Average Salary
Site manager 34 salaries reported	$18.00 per hour
Nutrition assistant 1 salary reported	$18.00 per hour
Lead driver 19 salaries reported	$18.89 per hour
Delivery driver 1 salary reported	$18.00 per hour
Social worker 1 salary reported	$30.77 per hour

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