client advisor

product specialist

customer service representative

test engineer

software engineering manager

Squarespace

At Squarespace we are all encouraged to innovate, collaborate and push the boundaries of design, the web, and our product. The hours are great, the environment is friendly and exciting, and the location is phenomenal.

The side benefits include daily lunches, typically catered four days a week with freshly prepared, healthy, delicious food, and the caterer is able to accommodate and dietary concerns. There is also a fully stocked kitchen with snacks, sodas, coffee, tea, everything you might need throughout the day.

The health benefits are far and away better than any other company you'll find. Period. The same is true for the financial benefits (401k, life insurance, etc.).

The tools are top of the line, with each employee given free reign to assemble a workstation to suit their needs and preferred set up. The software is cutting edge; if there's new software that will make our product better, try it out! The idea is to make the best things for our customers, without letting anything get in the way.

This is a company that does require you to be self-motivated. If you want to learn to do something, ask around and someone will be able to help you. But if you're the type of person that prefers to have work assigned to you throughout the day, this might not be the best fit.

I have the freedom to be creative, and the opportunity to properly execute my ideas. I have all the latest gear, so I can focus on doing what I do best. I don't have to worry about what I'm going to eat, it's catered every day, it's delicious, and my dietary needs are cared for. There's literally nothing stopping me from achieving my goals, except for myself. Plus, there's always a fresh batch of premium coffee in the kitchen.

The entire Squarespace team is an amazing group of talented, intelligent, friendly, and stand-up professionals; and I enjoy working with every one of them.

The office is incredible. Everything is minimal, clean, and high-end. We have the most comfortable chairs, best desks, and tons of natural light. We have the most awesome non-corporate company outings and parties. Everything at Squarespace is done big, and done right.

Management is down-to-earth and truly cares about our well being.

I've learned so much from being in this environment. There's tight deadlines sometimes, and we work hard, but I love what I do. We get to push the boundaries of the web, empowering people to create a more beautiful online world.

Located in SoHo, Squarespace's headquarters lives up to its name. A spacious, minimalist office with amenities that make you feel comfortable enough to be working at your prime the whole time you're there.

What I learned: Marketing is a science.

I'm on the marketing team and we're constantly discovering new channels to advertise on. We're optimizing the ways we reach our target market while expanding into new ones.

I feel that there's a high level of involvement in each team member of Squarespace. It's great that we hold meetings as a team and as a company which creates transparency.

My co-workers offer advice to me about whichever fields they're in, which helps me see the big picture.

I don't really find the job too difficult, it's challenging due to the volume of work sometimes, but I enjoy it because the co-workers streamline and minimize the workload for me.

Squarespace embraces remote work, offering employees flexibility and a strong work-life balance. Compensation is a standout, with average pay for support roles, generous paid time off, wellness stipends, professional development budget and 401(k) matching. 

Most of the team managers are extremely supportive. 

However, the work can be high-volume and repetitive, especially during product launches, outages, or peak seasons. Much of the job involves addressing routine issues like billing inquiries and basic troubleshooting. While Squarespace provides clear processes and structured workflows, some employees feel restricted by the limited autonomy in customer interactions.

Career advancement can be limited. Although the company is growing, transitions from support roles into other departments, such as product, engineering, or content and design are rare. The phrase ‘it currently doesn’t align with business needs’ is a common excuse you may hear.

I've always been interested in Squarespace, as they have a great reputation. Working from home is great, and Squarespace makes it easy to create a comfortable workspace. Sadly, this job feels very much like a call center, only with live chat. Advisors are on a queue answering customer tickets all day, and you're encouraged to work quickly and work with multiple customers at once. It can be hard to get promoted or move into other departments without managerial support. Leadership truly depends upon who you receive, however, most leaders are just doing as they're told and following direction or corporate leaders. Squarespace offers a ton of fun events and programming, but most of it isn't accessible or available for queue based support employees. The people who work here are great, compensation is in the lower end for software support.

I've worked at about 5 companies in my life, and what really sets Squarespace apart is the freedom to innovate. There are no technology preferences set in stone, nor hard deadlines to kill your creative spirit. You're free to create something original, get honest feedback from enthusiastic people around you, and push your changes to the world.

You get to work with some of the most creative minds in NYC, and experience the Squarespace passion for design first-hand.

The office environment is pretty relaxed, with flexible hours and take-when-needed vacation policy. Free lunch and a fully stocked kitchen are icing on the Squarecake.

If you love making websites, this is the place to be!

Working for Squarespace customer support will give you a solid foundation in technical support and excellent support workflows and tools, an understanding of website design best practices, and familiarity with bug reporting procedure (JIRA) and education platforms (Zendesk Guides, Confluence).

That being said, it is support and their expectations for work continually shift and become more demanding. My job was originally email support which turned to live chat which turned to handling a minimum of 2 chats at a time. Your performance will be compared openly with other employees. Opportunities for advancement are minimal.

I've talked to quite a few Software Engineers at Squarespace as an intern, and I have to say this company is one of the very few that does everything right. Full time employees experience great compensation, benefits, AND work/life balance. Can't really find that combination many other places. They invest in their employees because they're in it for the long haul. Quite a few left the company and eventually came back because it's just that good.

Even the interns are paid competitive wages. Being hourly workers: interns don't get full-time employee benefits of course. But they get quite a lot of extra stuff! Wouldn't want to spoil the surprise though. I can say it's definitely one of the best internship experiences.

Overall I loved working at Squarespace. Great people,and a fun work environment.  Friendly people from coworkers to management.  Management was very transparent with staff. Plus - catered lunches! 

Needing to be flexible with your schedule is needed - lost of OT/EH was required of all team members.  This includes working from home, at times. 

It is possible the environment has changed a lot over the past year, for the negative.  But my time there was very positive.

Squarespace creates a welcome environment for anyone with an interest in technology, or passion for social justice and equality. LGBT+ members, minorities, and all people of diverse races, religions, political affiliation can feel at ease and accepted within the workplace. All departments are open to collaboration, and only individuals with drive and desire to help others and the company are hired.

Top Job Titles	Average Salary
Client advisor 1 salary reported	$21.50 per hour
Product specialist 6 salaries reported	$57,300 per year
Customer service representative 1 salary reported	$30.00 per hour
Test engineer 1 salary reported	$200,375 per year
Software engineering manager 1 salary reported	$200,375 per year

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