customer support representative

sales support representative

customer service representative

human resources assistant

help desk analyst

Squeeze-Media

In the beginning, it was exciting and fun. Was making decent money, and the environment was exciting. Then everything slowed down after the first month. I was told in the interview process that only 8% of customer support agents (entry level sales) made less than 18 dollars an hour. Blatant lie. I don't personally know anybody who makes more than 15. You will go many weeks only making 13 dollars an hour, regardless of how good you are at selling, because they just don't have a large enough lead portfolio to support the number of employees. Every time a team starts doing well, they add a bunch of people to the team and it thins out the number of decent leads so nobody hits the bonus. Everybody ends up frustrated and motivation is low. They have the teams play games together to try and boost motivation and morale, but it doesn't really work. The thresholds for hitting bonuses are way higher than other companies that I've seen. Instead of bonus per sale, you have to have an average sales per hour above a certain threshold, and then you can get a bonus per sale, but you never get enough good calls to be above the sales per hour threshold to hit the bonus. 

Some of the team leads are better than others, but overall they could use more training. It's hard to feel safe bringing up issues that you have, because you feel separated from the team leads, even when they're sitting right next to you. Even when you do bring up a concern, all you ever hear back is
 1) "I'll ask my boss about it"
or 
2) "Yeah there isn't anything we can do about that"
Either way nothing gets solved.
Another bad part is when they have team leads in different offices so you only see them over zoom sometimes, and it's harder to connect. They also like to act like one of those hip companies where the ceo, cfo, cmo, whatever else are regular dudes who you should be able to connect with. Apart from them serving lunch 2-3 times a month, you'll never see or talk to them. 

They have one team who gets consistent and decent calls, and if you happen to get on that one you might get bonuses. Might. They like to say there is a lot of opportunity for advancement, but there isn't. Instead of training more team leaders to manage people, they just give current team leads more teams to manage. No increase in base pay past the first month.

Overall, if you want to be a button pusher with a very flexible schedule, it's not a bad job. It is not fulfilling, and they have a high turnover for a good reason. Half of the employees are currently looking for other employment. You will be listening to voicemails all day long , staring at a computer that is too bright, in chairs that are not comfortable. And I hope you like terrible music. They loudly play whatever happens to be popular on tiktok. 
Still a good learning experience, would be a good summer job for someone who wants to learn how to sell. 
If you do choose to work at squeeze, work mornings from 8-12. You will make more than people working 9-5 because your Sales Per Hour will be higher. 


What is the best part of working at the company?
Working at Squeeze for just over 3 years, I've had the best coworkers that make work so fun and the best management that are very good about working with you and doing everything they can to make sure you're doing the best you can. They are very employee care driven and pride themselves on doing a fantastic job for their clients while rewarding their employees for a job well done and a positive, inclusive environment. They are very flexible and work with your schedule and make sure you're taken care of. Squeeze really does treat the company as a whole like a family.

What is the most stressful part about working at the company?
Squeeze is a very manageable place to work. If I had to choose something to deem as the most stressful, I would probably say learning a new campaign if need be and transitioning into new information, however, even then the teams I've ever worked with have always been there to answer and questions and support, and the team lead has always been very good about checking in and helping with any struggles. They are also very good about training and making sure you understand as you learn.

What is the work environment and culture like at the company?
They have amazing culture. Everyone is treated like family and are so kind. I've yet to have any bad interactions and the management is amazing. They are not only there to help you succeed at work but genuinely care how life is outside of work and want to get to know you. They also give back to the company with company parties, lunches, raffles, etc. It's like working and helping customers while getting to hang out with friends. It's just simply so positive and amazing.

What is a typical day like for you at the company?
You make into your scheduled shift, once you log in you begin reaching out to members to share information pertaining to the campaign you work on. I personally log in and begin calling on behalf of health insurance to share information available for members and a lot of the time I get to have pleasant conversations with people about their day and what's going on while also helping them. Throughout the shift while calling, we do spiffs to incentivize a job well done and play games over the team chat to keep the team engaged as well since the calls can get repetitive.

What is the best part of working at the company?
Flexible hours, you get to set your own hours.
Pay is based on performance, so I like that my pay is based on the work that I put in.
Uncapped commission, as much as I can do is as much as I can make.
I don't have to work weekends (this varies campaign to campaign within the company though).
If I am unable to make it into work for personal reasons, as long as I communicate with management beforehand I have the option to work from home that day.
In-between calls I can do what I would like, so I can do homework, read, watch movies, etc. as long as it doesn't interfere with calls.

What is the most stressful part about working at the company?
Honestly it's a pretty chill job. When you first start there's a little bit of a slightly stressful learning curve, but management was super understanding during the learning period. Occasionally you do get people who get angry or yell at you, but as long as you're able to just move on (most calls don't last very long) and not let it get to you than it's not that bad.

What is the work environment and culture like at the company?
Work culture is friendly. I believe management puts a lot of effort into keeping people happy. they bring in lunches every Friday and have reward systems every couple weeks to a month. Other people seem to be relatively content working here.

What is a typical day like for you at the company?
Clock in at my desk, pull up the calling  system we use. The calling system will beep when a call comes on the line (it does it automatically so I'm not usually actively dialing, the computer does it for me.) and in-between calls I'll read a book, do homework, watch a movie, etc.

What is the best part of working at the company?
You can pick your own hours, making this a great job for college students and folks who can't pick up overtime at their current place of employment. The commission structure has loosened over the years, meaning you get bonuses on your paycheck even on particularly slow weeks.

What is the most stressful part about working at the company?
While commission rates are decent, the calling lists have degraded in quality: an overwhelming number of leads contacted plainly do not qualify for a given campaign's services, and a fair number don't even know how they got onto the list. You'll experience frequent interruptions and coaching sessions on slower weeks even if such help isn't needed because your team lead is frantically trying to bring up the team's conversion rate.

What is the work environment and culture like at the company?
The work environment is upbeat and positive, mostly to offset the tedium of the work. Teams are tight-knit with frequent competitions and cooperative goals that earn rewards, generally in the form of gift card tokens and raffle tickets. Company-wide events are scheduled regularly, promoting a sense of community even for those working remotely.

What is a typical day like for you at the company?
You come into work, set a goal you'd like to reach by the end of your shift along with your breaks, and dial until you're scheduled to leave. Slower days are filled with coaching sessions designed to improve your performance and help you achieve your goals.

What is the best part of working at the company?
Squeeze treats their people with care and respect. They have a large variety of amazing bonus incentives, and a base pay so you aren't dependent solely on sales or other bonuses. At Squeeze I feel like a member of a caring family, and I recommend this job to basically everyone I meet! I look forward to seeing some of you new Squeezers very soon.

What is the most stressful part about working at the company?
Sometimes people can be rude on the phones, but the support at Squeeze is so great that you learn to not let it bother you.

What is the work environment and culture like at the company?
The work environment is great! I'm remote so I interact through electronic means exclusively. However, this is the ONLY company I have worked for where people working in the office feel bad for the remote workers! They feed people in office every week, and the environment must be awesome because many people I've spoken to personally prefer to work in office!

What is a typical day like for you at the company?
I wake up, get a cup of coffee, and login for a great day of bonusing on enough calls that it's not uncommon for half of my pay to be from bonuses! I get to chat with our amazing people and we hype each other up to stay positive! When I'm down somebody is always there to pick me up. We speak to a wide variety of people for a large pool of clients so there's a campaign to fit basically anybody.

What is the best part of working at the company?
Managers and Team Leads will work with you and your time constraints, whether you need to make up time another day because you can't work for an hour or for whatever reason-- I have never had an issue feeling like they expect me to be a work-robot

What is the most stressful part about working at the company?
Maintaining your transfers per hour can be challenging. Team leads will provide coaching and advice if you're having trouble though. If you take it to heart I've found acceptable success with it. Coming from limited sales experience prior, to being here over a year now.

What is the work environment and culture like at the company?
As a remote employee it can feel a bit disconnected sometimes- they bring lunch to in-office employees every Friday! I'm jealous of the office it seems very nice. But I also love working from my own home so I'll take it. The culture may be the best part in my opinion, they promote being lively in the chats with co-workers and does not feel draconic or overbearing at all. I've had several team leads over my course here and they have all been wonderful.

What is a typical day like for you at the company?
Hop on, start dialing! I am working for one of our mortgage related clients currently and talk refinancing/equity/purchasing aspects. There are several different campaigns (clients) and they'll try finding something that fits your style.

What is the best part of working at the company?
I love Squeeze!! The company culture is great; management provides plenty of opportunities to move up and always recognizes my hard work and rewards me for it. I've only been here 3 months and I'm already a junior team lead. I love how much my leadership pushes me to do better every day, but doesn't punish me on my off days. They get it. I especially enjoy their remote options as someone who travels a lot. Some of my best friends I've met were through Squeeze. Can't say enough good things about this company.

What is the most stressful part about working at the company?
Honestly the most stressful part is competing against myself and trying to outperform myself every day. Which is a good stress to have.

What is the work environment and culture like at the company?
The culture is great here. Everybody is super nice and fun to be around. We all love competing against each other but nobody tries to tear each other down in the process. I have found it to be a very healthy work environment.

What is a typical day like for you at the company?
I work remotely so I log on at 9 AM and start dialing. I set a goal for myself every day and I try to reach at least half of that by halfway through my shift. From there it's just a lot of rebutting, making transfers, and competing with my coworkers! We have group chats that we message in all day which keep me engaged. It's a chill job.

What is the best part of working at the company?
Squeeze provides so many bonus incentives for good work that get added on to your paycheck, which has been super nice. Every team lead I've interacted with has been fun, understanding, and has helped me succeed. They also provide lunch for those in office on Fridays! 

What is the most stressful part about working at the company?
The work itself is calling strangers all day from a computer. You get your fair share of angry and rude people!

What is the work environment and culture like at the company?
Encouraging each other and hyping your fellow team members up is a huge part of working here! They treat people like people and are very understanding as long as you communicate. Everyone is kind and optimistic and wants you do have the resources to do your best! I was also able to go remote while I was in a different state for a few weeks, which was immensely helpful. 

What is a typical day like for you at the company?
You log in to your computer, and dial calls for your shift. Schedule is flexible, you choose your hours as long as you meet the minimum. You also get to choose when your breaks are, and if you ever need help, you can talk with your team lead!  If you're late or if you need to leave early, you can just make up the hours by the end of the week and it's fine!

When I first started at squeeze I was impressed with how nice they were. I was impressed with their patience and the way that they brought the team aspect of everything. When I first started within two weeks I was switched to another campaign. Some days are great and some days are not. The team lead that you get dictates how much fun you will have at your job. If he or she is on your butt all the time about transfers then you might not want to do this job. I understand the aspect of coaching, but I noticed when I was performing well I was treated with much more respect and compassion. Whereas when I was struggling to transfer people I wasn’t getting that same energy. It’s a big company so you feel that immediately when you start! You must remember if you choose to work here that they will tell you that they’re lenient with scheduling. If you do not tell anybody at least 2 weeks before the date you want off you will receive 1 point and you have 3 to get fired. I respect the people at squeeze, but I will say this job isn’t for everybody. You will get tossed around like hot potato and it’ll feel like you’re more of salesperson more than a helper in certain campaigns. It’s not worst place and it’s not the best.

Squeeze markets themselves as a very fun, very supportive, "get out what you put in" work environment. However, they do not value success or hard work. Be aware that the better you do, the less benefits they will provide for you. They set up their payscale on a bonus tier structure, which works really well for the top 3% of the company, but if more than the top 3% starts hitting the bonus tier and making more money, they will immediately raise the bonus tier so that they don't have to pay more than 3% of the company. It is extremely frustrating, and honestly these changes hit the team morale so hard every time. They then market these changes as "budget cuts" because they cannot afford to pay everyone top bonus payments, even though the CEO drives a personalized McLaren to work. The job also involves an excessive amount of rejection, as it is just a call center and you will have to wade through thousands of rejections before you have any success, as it is in most phone sales jobs. There is no room for creativity, personal ideas, or self expression. 

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